Automox

RATING:

4.8

(71)

About Automox

Automox is the modern, cloud-native endpoint-hardening platform that empowers organizations to remediate vulnerabilities faster than they can be weaponized. This cross-platform solution simplifies and automates critical patching, software updates, security configurations and custom scripting across a diversity of endpoints. Delivered as a cloud-native service, Automox supports Windows, macOS, Linux and a growing library of 3rd party applications from a single console with no need for on-premises infrastructure. SMB and enterprise organizations using Automox remediate vulnerabilities faster than industry norms to close their aperture of attack more efficiently. Automox enables both IT and SecOps teams to anticipate and respond to threats by dramatically re...
Reports

Automox Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Automox

1 - 5 of 71 Reviews

User Profile

Nathan

Verified reviewer

Insurance, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Finally a software deployment tool that just works

We had a very successful POC which showed how much time we would be saving using their platform. Automox can automatically deploy patches endpoints need for OS or third-party applications. I'm also very excited about the features they will be adding to their platform.

PROS

I love how responsive the product is for being agent-based. Multi-platform support makes it easy to use one product for your patching and software deployment needs. Automatic scanning which uncovers which patches are needed for installed applications/OS. Their live dashboard makes it easy to determine the level of compliance. Their built-in live chat makes it easy to connect with Support to resolve issues.

CONS

Their current reporting makes for troubleshooting deployment issues difficult sometimes but their support is top-notch and I've been told this is being addressed as is on their roadmap.

Reason for choosing Automox

Automox proved to be the most solid all-around product. Patching user endpoints was definitely a pain point for our organization but Automox made the process much easier.

Reasons for switching to Automox

We needed the ability to deploy custom packages to remote endpoints.

Vendor Response

Thanks for the great review, Nathan! We're glad to hear you're having a great experience with Automox. Reporting updates are absolutely on the roadmap. Stay tuned for exciting reporting updates coming soon!

Replied November 2019

Cory

Retail, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Simple and safe patching solution. Glad I went with Automox

Support team is awesome and fast to respond. Customer care team is good on checking in and making sure you have what you need. Fairly informative on new features and downtimes are next to nothing with Automox.

PROS

I like that the time the time to implement Automox and how easy it is to use was the biggest pro to Automox. Within 4 hours I had our entire server environment ready to patch and get caught up after our last patching solution had been pulled for over 4 months.

CONS

Only hard part with Automox is writing worklets and understanding how it works and what permissions the agent has to the machine to make registry changes or deploying non standard software to the machine.

Reason for choosing Automox

Ease of use and time to implement.

Reasons for switching to Automox

MSP ditched us and we needed to find a new solution that we could maintain.

Jimmy

Retail, 1,001-5,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed May 2023

Almost but not quite there yet

PROS

Easy deployment and patching, able to do integrations

CONS

not a good rmm tool and not quite there yet with its reporting functions

Benjamin

Law Practice, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Amazing tool

I couldn't see us ever not using it. we have offices situated around the world and now with home users it gives us a central control platfrom to update, deploy and amend devices regardless of their locations.

PROS

Being able to patch any machine and pretty much any app from anywhere, what isn't there to like as an IT admin. We previously used SCCM and that always depended on VPN or being on a network or when the schedule was, which meant our machines were always out of date. With Automox we don't have that issue. Also we can deploy apps and config to devices more efficiently than even SCCM or Autopilot.

CONS

The remote access component could be a great integration, but we haven't found it reliable.

Reason for choosing Automox

Just a far superior product, nicer interface, and the staff were really nice.

Reasons for switching to Automox

unreliable and not efficient in it's patching and app depolyment.

John

Non-Profit Organization Management, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed April 2023

Automox - 2 years in

Overall we use it to track and push patches for Windows and 3rd party and we use it to push software. The software push capability is especially nice since we are able to push anything that can be done in Powershell to the client, even if they are remote.

PROS

The Automox console is very easy to use and navigate. If you are a Powershell junkie you will love the software push capability through PS. It does a great job of keeping track of clients outside my network.

CONS

There are many times when we have to reboot a machine just to get it to show as compatible again. It works well but sometimes we have to do the reboots on 30 machines to get them to all show up.

Reason for choosing Automox

Price and ease of use

Reasons for switching to Automox

Ivanti was way too complicated and expensive.