# Automox vs Freshservice - 2026 Comparison - Software Advice > Automox vs Freshservice - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/encryption/automox-profile/vs/freshservice --- [Home](https://www.softwareadvice.com/) / [IT Management Software](https://www.softwareadvice.com/it-management/) / Automox vs Freshservice Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 15, 2026 # Automox vs. Freshservice: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 15, 2026 # Automox vs. Freshservice: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/encryption/automox-profile/) [Automox](https://www.softwareadvice.com/encryption/automox-profile/) 4.7 [(153)](https://www.softwareadvice.com/encryption/automox-profile/reviews/) Starting Price $1.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Automox Based on 153 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (30%) and Finance & Accounting (20%) - Top use case: Patch Management (48%) 93% of users recommend this product [](https://www.softwareadvice.com/help-desk/freshservice-profile/) [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Starting Price $19.00per month Free trial Free version Pros: - Customer Support - Features Cons: - Reporting - Pricing Who uses Freshservice Based on 733 reviews - Most common industries: IT & Software Development (23%), Health & Medicine (7%) and Retail, Consumer Goods & Services (7%) - Top use cases: Help Desk (26%), IT Ticketing Systems (21%) and IT Management (18%) 83% of users recommend this product [](https://www.softwareadvice.com/encryption/automox-profile/) Automox 4.7 [(153)](https://www.softwareadvice.com/encryption/automox-profile/reviews/) [](https://www.softwareadvice.com/help-desk/freshservice-profile/) Freshservice 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.7 Based on 153 reviews Ease of use 4.8 Value for money 4.6 Customer support 4.7 Functionality 4.5 4.5 Based on 733 reviews Ease of use 4.6 Value for money 4.4 Customer support 4.6 Functionality 4.3 ## User interface * * * ## Key features Features selected based on 886 reviews from IT Management * * * Access Controls/Permissions N/A Alerts/Escalation N/A Automated Routing N/A Collaboration Tools N/A Compliance Management 4.4 Customization 4.0 Access Controls/Permissions 4.3 Alerts/Escalation 4.2 Automated Routing 4.4 Collaboration Tools 3.4 Compliance Management N/A Customization N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ OktaNot enough reviews ](https://www.softwareadvice.com/risk-management/okta-profile/)[ CrowdStrikeNot enough reviews ](https://www.softwareadvice.com/product/135499-CrowdStrike-Falcon/)[ LansweeperNot enough reviews ](https://www.softwareadvice.com/crm/lansweeper-profile/) [ OpsGenieNot enough reviews ](https://www.softwareadvice.com/help-desk/opsgenie-profile/)[ HarvestNot enough reviews ](https://www.softwareadvice.com/project-management/harvest-profile/)[ JiraNot enough reviews ](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) ## Reviews * * * AC Anthony C.Solutions ArchitectHospitality, 501-1000 employees "Managing updates and exclusions of patches on specific machines, like servers that need a certain version of Java, is straightforward, improving operational efficiency." Jul 11, 2025 PW Prajot W.Patch EngineerInformation Technology and Services, 1001-5000 employees "We cannot see the install progress in the console, The status shown on device page just shows installing and we cannot see how much the installation has completed or its just stuck." Mar 31, 2025 JC Jeff C.IT Assistant ManagerHealth, Wellness and Fitness, 501-1000 employees "The reporting and workflow customization options helped improve response times and overall service quality, while the cloud-based setup made deployment and management simple." May 15, 2026 AD Akshay D.IT ManagerInformation Technology and Services, 201-500 employees "The main drawbacks are the cost of premium features, limited flexibility in some reporting options, and the learning curve associated with advanced workflow customization." Jun 10, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [ManageEngine Endpoint Central vs Automox](https://www.softwareadvice.com/compare/117339-ManageEngine-Desktop-Central/vs/144031-automox/)[ManageEngine Patch Manager Plus vs Automox](https://www.softwareadvice.com/encryption/automox-profile/vs/manageengine-patch-manager-plus/)[Zendesk Suite vs Freshservice](https://www.softwareadvice.com/compare/26892-Zendesk/vs/436317-freshservice/)[Freshdesk vs Freshservice](https://www.softwareadvice.com/crm/freshdesk-profile/vs/freshservice/)