All TunnelBear Reviews
1-25 of 461 Reviews
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Lilian
Automotive, 501 - 1,000 employees
Used less than 12 months
OVERALL RATING:
5
Reviewed February 2022
Tunnelbear
Marouane
Verified reviewer
Online Media, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2019
VPN With Some Flare
TunnelBear offers an easy to use, secure and consistent VPN service with apps across all the platforms I use at a competitive price.
PROSTunnelBear is a consistent and powerful VPN solution. The service is inexpensive and with applications available across multiple platforms including browser extensions TunnelBear makes it easy to ensure you're protected and have VPN access wherever you are. The interface is intuitive and for those who don't know much about VPNs the settings have helpful descriptions for the more complex features. The animations and design of the interface is charming and a welcome change from the dull app interfaces out there. TunnelBear is fast and realiable, easily one of the best VPNs on the market.
CONSI have not experienced any real issues with the service or it's apps in all the time I've been using TunnelBear, and I've been using it for a long time.
Krutik
Information Technology and Services, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed July 2020
Review for Tunnel Bear
I have been using Tunnel bear VPN service to browse securely over internet
PROSA Great Virtual Private Network all over the world Fast speed connectivity and hide the original ISP of the user
CONSLess number of the VPN server in most of the countries Need more server some bugs in user interface
Reasons for switching to TunnelBear
Nord Vpn server connect different place from the place selected
Yonas
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed January 2021
Mediocre
The VPN is easy to install, and it has a free trail u can use if yiu dint choose a plan.
CONSThe VPN is a little bit laggy compared to other paid VPNs.
Anonymous
1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed November 2023
My personal opinion about using Tunnelbear
Tunnelbear is a great VPN that people can rely on which saving money along the way. It has basic good features, enough VPN protocols, having a stable internet connection and good internet speed that can rival that of other VPNs. Customer support is always there for you if you need to ask questions and they really put an effort into solving the problems that users are facing. All in all, it is a pleasant VPN to use and I am 100 percent sure you will feel the same too!
PROSFirst of all, Tunnelbear is priced right amongst its competitors which are more costly. Don't let cheap price fool you as it is a good VPN with tons of features that you can also get on other pricy VPNs. Initial sign-up and login is simple and intuitive and doesn't take that much time to do it. To connect, you just need to click a button and boom! instant connected. You don't need to worry about connection dropout as VPN is connected all the time and stable. I tried to connect to a variety of server locations and internet speeds in those regions are more or less the same regardless of distance of location that you are connecting from. The latest VPN protocol, wireguard is added; therefore you are not missing out on latest features. Splitbear did the job perfectly by restricting apps that you chose from to connect to VPN. Ghostbear essentially masks your ISP from know about the fact that you are using VPN; thus, it may be useful for people from countries which deploys severe internet censorship.
CONSSometimes, your account can be logged out and you need to sign-in again but it is not that much of a deal-breaker as it happens only a few times from using it. I also encountered a bug about connecting as clicking it didn't do anything; therefore, I exited the app and reopened one more time to solve the problem. The thing is yes, Tunnelbear does have problems but they are mostly minor ones which will not cause users to have headache.
Aleksandr
Verified reviewer
Computer Software, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed April 2021
it is good overall, but there are better alternatives.
I used TunnelBear for two years and finally decided to switch. Reasons: 1. unstable software 2. slow speed 3. narrow set of exit nodes per country 4. small list of countries - that making the service useless to tests. 5. somewhat high price compared to offered services. 6. this one is very subjective - rumors of keeping session data. Should not be true, as they did pass the security audit more than few times, though
PROSIt is somewhat cheap and selloffs are regular, just you wait a bit. Interface is nice and clean. It has apps for Android, iOS, MacOs, Windows. Developers found their own original mascot and style, they are doing there best to tell sort of a story about the bear, drawing different icons for trial and even having a special minification screen when you are about to cancel the service (trust me, I hesitated for a good week before I could transform bear to cub). They have a decent list of European countries, which is shortened during last days, but it is still acceptable. Network speed is not bad most of the time. They seems to pass independent security audit and this is very important characteristic.
CONSSoftware stability is something developers need to work on, both in term of applications and servers. Application may start to eat the battery, network may completely disappear after vpn is switched off (very often on android). Too few exit nodes. If exit node is located in one of less popular countries the speed may be as slow as 56k rendering the service unusable. They lingered quite a while before deciding to stop cooperate with Russian that wanted them to share private data. There was some humors that wasn't quite dispelled that TunnelBear actually saving some session data.
Reason for choosing TunnelBear
4 years ago they seemed to have desired country set, their app looked very smart designed and easy to use and there was a huge selloff (yeah, right)
Ryan
Verified reviewer
Medical Practice, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed November 2021
Great VPN and Servers
I've used this to ensure cybersafety and bypass region blocks for the better part of a few years, it is excellent at this.
PROSFree Data every month is a massive plus for when you need a reliable VPN quickly. In addition, sharing to social media accounts and referring friends gives you even more!
CONSThe VPN servers are usually great, however at certain times I notice a bit of slowdown.
Ernesto Enrique
Verified reviewer
Human Resources, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed December 2018
Easiest VPN service
In general TunnelBear is an excellent opportunity for a fast, simple VPN service that has a very good free plan. Additionally, it improves the user experience with its extension for the browser.
PROSWhat I like most about this service is that it is very easy to use. One click and ready to navigate. The interface is another point that I would like to highlight because other services can be very easy too but they do not have an interface as polished as TunnelBear has it. It's gamified and I like the drawing of the bear very much. For the free version you have 500mb of navigation that you can increase by an additional 1GB if you make a tweet, very good.
CONSIf we talk about cons, TunnelBear is very well done, however I would like to expand the number of servers that can be connected.
Divyang
Verified reviewer
Information Technology and Services, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Stay Anonymous on The Web
TunnelBear is used mostly in our SEO department and are satisfied with the tool. Moreover, we were able to extend our business in different regions.
PROSTunnelBear gives free access to many of the country as VPN service. Although its premium version is catchy with many different choices but free version is capable of doing all the things in for our organisation's need. We also do Digital Marketing and SEO requires backlinks to be set up to get higher ranks. TunnelBear has helped get this done perfectly and even expanded our horizon to accept customers from many parts of the world. It does not require any professional knowledge to set up. Just a click for enabling service and one more to disable. Data is not stored and privacy is ensured.
CONSPrice range for premium version is higher than ome would expect. There is limit to devices that it can run with same account. Though you can access offers from different countries but you may not access it fully as sometimes there is problem loading images or text which you may not understand at all.
Joel
Verified reviewer
Information Technology and Services, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed April 2021
Multi-platform VP goodness
I have used Tunnelbear to protect public internet connections for over 3 years. The company kept a clean interface and make it easy to use and promote.
PROSIt is so easy to deploy, manage and use. It protects and has clear notifications of when it is one, how it is connected, and where it is connected to. They audit their software and make the 3rd party report publically available so that you can trust your data is even private from them.
CONSNothing, I have had great experiences, it is low overhead and easy to deploy. The price is a bit more than similar solutions. Not crazy it is owned by McAfee now.
Reason for choosing TunnelBear
It was made in Canada.
Shayna
Verified reviewer
Writing and Editing, 1 employee
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Addressing the Needs of International Clients While Ensuring Security
Overall, I was very pleased with TunnelBear. It did exactly what I needed to affordably, allowing me to work with international clients on their content from a U.S. IP address. I appreciated TunnelBear's candid FAQs which helped me to better understand what VPN was and what the benefits and considerations were for using it. While those projects have ended, I will definitely consider using TunnelBear in the future specifically for privacy and security purposes as I often work remotely over highly vulnerable public WiFi.
PROSThe internet has changed the face of producing content by expanding clientele from a local pool to an international one. Many clients need writers to be able to view sites and broadcasts as if they were local, but sometimes your IP address is a barrier. With TunnelBear I was able to toggle between my US IP address and an address local to my clients so I could stay abreast of local broadcasts. It was actually only after discovering TunnelBear for this purpose that I discovered it's full use as a VPN to protect privacy.
CONSToggling between my home IP address and an international one takes a little more time than simply surfing directly, but it's isn't too long and is as close to seamless as possible.
Arshad
Education Management, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
TunnelBear
I like tunnel bear for it good speeds and availability of a lot of servers in different regions.
PROSTunnelBear is a very powerful and efficient virtual private network creation software that also serve cyber protection. It has a simple design which makes it easy to use. Also you can use a single subscription over multiple computer or handheld devices.
CONSThe problem that I encounter with tunnelbear is about the vpn server city. I select some city in it and the ip adress checking sites shows some other city in results.
Reasons for switching to TunnelBear
Because of it better browsing speeds
Anonymous
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2017
Great travel VPN for computer and mobile
An easy to use VPN for both my computer and mobile device, I usually use it when I am travelling and on an unfamiliar network and am worried about my personal security.
PROSThis is very easy to use both on a computer and a mobile phone when you are on untrusted networks and want a secure connection. There are plenty of different options of locations to "tunnel" to, which is nice. Additionally, the price is not too bad for a VPN service, and it goes down if you buy larger packages. I have never really experienced that many connection issues when using TunnelBear, which is a big plus considering other VPNs drop me frequently.
CONSThere are other VPNs that provide just as much security, if not more due to legal requirements of collecting data on customers. TunnelBear does not collect logs, but still beware that Canada, where they are based, has very strict privacy laws and anti-P2P laws.
Vendor Response
Hey there! Thanks for your review! The Bears are thrilled that you're enjoying the service. You will be pleasantly surprised to find out that TunnelBear does NOT collect logs of the website you visit. Phew! :) TunnelBear explicitly does not collect, store or log the following data: - IP addresses visiting our website - IP addresses upon service connection - DNS Queries while connected - Any information about the applications, services or websites our users use while connected to our Service You can learn more at TunnelBear's human-readable, super transparent privacy policy: https://www.tunnelbear.com/privacy-policy. If you have any questions, we want to hear from you at privacy@tunnelbear.com. Rawr!
Replied December 2017
Jacqui
Verified reviewer
Gambling & Casinos, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2019
VPN With Some Flare
TunnelBear affords me a reliable, simple and inexpensive VPN solution that is easy to use and implement.
PROSTunnelBear is a robust and comprehensive VPN service with a twist; the interface. TunnelBear's user interface, in addition to being intuitive and modern is fun, the application is a breath of fresh air in a world of applications that take themselves too seriously. TunnelBear has a rich feature set, everything you expect from a VPN is here including an option to hide the fact that you're using a VPN. TunnelBear has native applications across all the platforms you're familiar with including mobile and browser extensions. All of this while remaining rather inexpensive.
CONSThere's nothing not to like here, the service is reliable and consistent. The applications are stable and secure.
Anonymous
1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2021
Easiest VPN Setup
Tunnelbear is really easy to setup and use, which is a major selling point, especially since it is available on PC, Android and iOS. This means I can get any of my devices up and running with a fast, secure VPN within minutes. This allows for a more secure connection no matter where I am and provides the peace of mind that sensitive data are safe from any unwanted third party.
PROSTunnelbear has really good servers with low latency compared to many other competitors. The simple user interface means anyone can get a VPN working without any technical know-how.
CONSLack of server locations and does not prevent most streaming sites from getting geo-blocked (that means no netflix). The simplified user interface, while making the app easy to use, also lacks features that one might expect from a VPN.
Emmanuella
Verified reviewer
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed March 2023
TunnelBear review
I liked the easy to use interface, the quick and efficient connection speed, and the ability to customize settings to suit my needs. TunnelBear also offers a generous free plan with 500MB of data per month, which I found to be very helpful. The customer support team was also friendly and helpful in answering my questions. Overall, TunnelBear provided a great service at a very reasonable price.
CONSThe least thing I like about TunnelBear is that it can be slow at times. This can cause a decrease in page loading speeds and can be quite annoying.
Stephanie
Verified reviewer
Real Estate, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed May 2019
VPN Made FUN
TunnelBear has afforded me a comprehensive and inexpensive VPN solution that I can use across all my devices with no issue. The service is reliable and consistent.
PROS- - Consistent and reliable - - Intuitive and modern interface - - The bear animations add a welcome flare to the interface - - Feature rich and robust - - Fast (of course this depends on your connection but at least it won't bottle neck your connection) - - Native applications across many platforms, including mobile and broswer extentions
CONSTunnelBear has been a reliable and consistent VPN solution for my needs for a while now. I have had no issues with the service.
Anonymous
1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2020
A Free VPN That's Easy To Use And Just Works
I use TunnelBear for access to sites that are IP blocked in my home country - eg, some US websites are not GDPR compliant and block European visitors. TunnelBear gets round that problem. Installation and use is simple and the connection can be quickly switched on and off to conserve data. If accessing a proxy was more mission-critical for my business then I may look at alternatives but for my uses, TunnelBear is a friendly and easy to use service.
PROSSuch an easy product to use - just select the country you want to tunnel to (there are 22 at the moment), and TunnelBear does the rest. It's free to use for up to 500MB per month, but if you tweet about it, you gain an extra 1GB per month. Connection speeds were variable - I find European speeds can be slow - maybe a few MB/s, but itr seems to depend on the time of day.
CONSThe main drawback is the amount of data you obtain for free: 1.5GB won't go far if you use this every day. That said, for occasional use that doesn't require very high speeds, it's perfect. If you want to gain access to unlimited data you'll be paying $9.99 a month or $4.99 if you pay for a year in one go.
Enxhi
Design, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Really fun to switch browsing from a country to another country
Whenever I need to visit a website that is not available from the country I am surfing at that moment, I open TunnelBear, switch to another country and in a matter of seconds and graceful animations I am already seeing the website that didn't worked previously.
PROSThe product works really well, and works all time. I can switch browsing from one country to another within a few seconds and it always worked for me. I never had a downtime or anything like it. I really loved the animation of the bear going in the tunnel from one country to another and it really did that amazing job. I also liked they sometimes makes offer to get some free MBs to surf.
CONSMaybe the price for personal use is not affordable to everyone that I know, but overall sometimes there are offers to get some free MBs or GBs even!
Reasons for switching to TunnelBear
The easy of use and the fact that this product works always.
Héctor
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed July 2019
Easiest to use VPN Service with bear puns included
Best UI in a VPN Client, Easy to use and fast to connect, if you're an advance user some options will not be available and you cannot go wrong with this one.
PROSIt was really easy to use and setup, the UI was excellent, variety of countries to use, it connected really quick, and the price is right.
CONSLack of advance options in comparison to PIA and that McAfee acquired them about 2 years ago, for some people that might be bad but the product itself it's been amazing and you cannot torrent with it.
Juan Carlos
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
I am in Venezuela and anywhere thanks to this application.
Many applications where you work on the Internet are full of Venezuelan participants due to the economic situation that crosses the country, so many times I wanted to enter these pages and to identify my IP reject me alleging that Venezuelan quotas are full, but They invite us to change the IP to be part of their team, that's why I started using TUNNEL BEAR, because it allows me to change my IP in an easy, fast and virtual way without having to download any application, just open an account in the page, it is programmed and instantly my IP changes, I think it's great.
CONSI have no disadvantages that adding the application works for the purpose I need it, I consider it very good and I recommend it.
Warren
Consumer Goods, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2021
Best VPN Software
I use TunnelBear VPN when I am connected to public WiFi network and also when I am doing online shopping to mask my IP address. It allows me to unblock Geo restricted content and provide unlimited bandwidth for premium users
PROSTunnelBear VPN is simple and easy to use. It allows for Auto connect to WiFi or Mobile network and have more than 30 servers worldwide
CONSThere is nothing about this software that I dislike
Eitan
Mechanical or Industrial Engineering, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed June 2022
Easy to set up and download
TunnelBear is really easy to connect to, set up on your computer and download.
CONSUnfortunately, TunnelBear doesn't have servers everywhere, even in big countries or cities
Harshad
Verified reviewer
Information Technology and Services, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
FUNCTIONALITY
5
Reviewed October 2019
A Simple VPN Service !!
i am web designer and using this since last 3 years and it always works for me for accessing blocked website from my ip or sometime it works for me when hosting providers blocked my ip due to security purpose
PROSIts very easy to install, no more technical knowlege require to install, mutliplaform supported like ios, android, macos and windows. You can quckly switch to another country easily while browsing . Sometime Specific Websites are blocked in specific countries so using tunnelbear you can easily access those websites by switching to another country. They also gives some free MB occationally,
CONSFree space is limited they should give some more free space. i am free user of tunnelbear so there are no more drawbacks as per my opinion.
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Great VPN software!
Overall, very good experience, I just wish it was cheaper and that we could have access to Netflix!
PROSTunnelBear is a great VPN software. It is easy to use, easy to switch from one country to another, has great privacy settings, and their logo is super cute. Their website is very appealing too!
CONSI wish there were more countries to choose from. It is also pricey. Additionally, they offer 500MB each month for free which is extremely low. Lastly, it used to work on Netflix, but Netflix changed its privacy settings and unfortunately doesn't work anymore.