Filevine vs PracticePanther Legal Software
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
4.6 / 5
Value for Money
4.3 / 5
4.6 / 5
Customer Support
4.4 / 5
4.6 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
September 24, 2024
September 20, 2024
Pros/Cons
Pros
- Overall, it's been a great site for a newcomer like me, and making everything easy and organized for all legal documentation.
- File Vine is a very top notch friendly group of professionals who go above and beyond and very happy to help their clients succeed. Very hands on with training, onboarding and 24/7 support.
- The best feature has been the reporting function. There are a lot of good things about Filevine and I am glad we selected it.
Cons
- We had a terrible experience with Filevine. The representatives are outright dishonest and lying to the customer just to make the sale.
- You have to pay a third-party vendor to get it to integrate. Perhaps worst of all, they get you to spend a lot of money on a "training" that they claim sets them apart from all other companies.
- The worst part is the total lack of customer service. It might as well not exist.
Pros
- Awesome - real increase in productivity, reduction in costs and excellent overall ease of use for firm and clients.
- It has a great deal of functionality I don't even use yet. The ease of inputting data and the ability to use the App in court are the best functions I've found so far.
- This is a great tool for any business to help stay on top of clients and keep track of how much the business is making. Our favorite thing about PayPanther is the awesome customer service.
Cons
- However, after 6 months of use (and data loss), I have become increasingly frustrated with PP and have finally made the (costly and inconvenient) decision to switch to Clio.
- If you leave a bad review for their company they will call and address the review immediately, but they will not address the underlying issue that resulted in the bad review.
- I have always been terrible at time keeping and billing. I have probably left Hundreds if not Thousands of dollars on the table by failing to properly keep track of my time and billing.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2023
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
239 Recommendations
286 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
