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Filevine vs Smokeball

Filevine vs Smokeball

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Overall Rating
4.6 (264)
4.8 (267)
Ease-of-Use
4.5 / 5
4.7 / 5
Value for Money
4.3 / 5
4.6 / 5
Customer Support
4.4 / 5
4.8 / 5
Functionality
4.5 / 5
4.7 / 5
Last Review Written
September 24, 2024
October 14, 2024
Pros/Cons
  • Pros

  • Overall, it's been a great site for a newcomer like me, and making everything easy and organized for all legal documentation.
  • File Vine is a very top notch friendly group of professionals who go above and beyond and very happy to help their clients succeed. Very hands on with training, onboarding and 24/7 support.
  • The best feature has been the reporting function. There are a lot of good things about Filevine and I am glad we selected it.
  • Cons

  • We had a terrible experience with Filevine. The representatives are outright dishonest and lying to the customer just to make the sale.
  • You have to pay a third-party vendor to get it to integrate. Perhaps worst of all, they get you to spend a lot of money on a "training" that they claim sets them apart from all other companies.
  • The worst part is the total lack of customer service. It might as well not exist.
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  • Pros

  • Easy to use, easy to implement. Customer service is excellent they are always willing to improve their product and help with issues and questions.
  • Smokeball has been an excellent practice management program for us, and their staff are prompt and helpful in helping with our needs.
  • The billing features are what I like most as the the firm admin. It is extremely user friendly and helps me to stay on top of our accounts receivable.
  • Cons

  • It's difficult to switch from Plaintiff to Defendant if you open a case the wrong way, especially if you already have a lot of information in the case.
  • They also lack CRM functionality that many other providers are offering. Their closed API also makes it difficult to integrate with other software providers.
  • No sales tax calculation makes me unable to use the billing feature.
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Pricing Range
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Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

FrontRunners

2024

Advisor Recommendations

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257 Recommendations
28 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos