xFind

xFind is an AI-powered solution for customer service and enterprise support teams that fuses Generative Pre-trained Transformer (GPT) and Natural Language Processing (NLP) technologies. The software caters to customer service, IT help desk, and other enterprise support organizations looking to improve agent productivity, increase case deflection, and establish best practices. The solution delivers relevant answers backed by explicit data sources to help agents resolve customer issues quickly, saving up to 50% of time spent searching knowledge bases. xFind also powers customer portals and chatbots with the most relevant enterprise knowledge and concise answers, deflecting up to 30% of support cases. Additionally, the software enables monitoring of support engineer case ...