About ISNetworld

ISN is a contractor and supplier management system that helps businesses search, qualify, and hire contractors and suppliers according to the organization's objectives, resources, and requirements. ISN collects and verifies all the information about safety, environmental, insurance from workers and suppliers and connects them with companies.

ISN reduces the time to perform due diligence and enable businesses to find the appropriate partners for their projects. ISN ensures strict safety standards for both companies and contractors, letting businesses perform operations within industry regulations.


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23 Reviews of ISNetworld

Average User Ratings

Overall

3.35 / 5 stars

Ease-of-use

3.0

Value for money

2.5

Customer support

3.0

Functionality

3.0

Ratings Snapshot

5 stars

(9)

9

4 stars

(3)

3

3 stars

(3)

3

2 stars

(3)

3

1 stars

(5)

5

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 23 results

October 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

October 2018

Thought it was a scam, but then grew to love it

I believe I have a somewhat unique position, as I have used this software as both a contractor who submitted information to hiring clients, and then later as a hiring client who required contractors to submit information to us. At first, when our clients were requiring us to buy and use this software, I thought it was a scam. But after using it, and seeing how it leveled the playing field, in terms of vetting and ranking safety programs, I became a huge fan, and even pushed to have our company use it for our own subcontracting processes. It can be a lot to implement, but ISNet walks you through the process in a very organized manner. I appreciate all the ISNet people, as professional and very helpful along the way.

Pros

It makes getting organized, from both a contractor and a hiring client standpoint, easy. It is a lot to get up and going, and takes a very committed team to make it worthwhile, but once you do, it's smooth sailing. There are a lot of ways you can use the software to manage the safety and performance of your contractors. It makes your requirements plain, and easy to see where you are in need of improvement. It also makes it very easy to rank companies against one another. It has made our industry safer - everyone has to level up.

Cons

It requires a committed team, and a lot of ongoing babysitting. Depending on customer or your own requirements, you must login and do some management on a weekly, if not daily basis. Not that its a bad thing - but it will require time and energy to implement into your business.

August 2021

ahmed from Pharmacy

Company Size: 1 employee

Industry: Pharmaceuticals

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

August 2021

A Great Program To Use

Perfect for providing training to our staff, with simple navigation and highly user-friendly content. and Their support crew is really helpful and responds quickly whenever assistance is required. The grade tracker is a useful tool for our clients to keep track of and maintain all needed certifications.

Pros

The integration with this application was by far the simplest procedure we've ever encountered. It is a fantastic compliance tracker that is extremely easy for our customers and third-party organizations with whom we work.

Cons

I'm unable to respond because I am unable to log in. I've called ISN numerous times, but no one has ever assisted me. If I could give a zero star review I would

Reasons for Choosing ISNetworld

Because of its advantages.

April 2021

Ryan from Alkane Midstream

Company Size: 11-50 employees

Industry: Oil & Energy

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

4.0

April 2021

Customer service for contractors is sorely lacking

ISN is a necessary evil if you want to work with a hiring client that requires it. I have given up making the effort to provide feedback and ask for enhancements to make it a valuable tool for contractors. We do the bare-bones minimum to be in compliance and cross our fingers that they do not increase the price too much each year (which they did during the pandemic, there is a special place in hell for these folks).

Pros

Contractor management databases all struggle with user interface and functionality. ISN is better than PEC/Veriforce in terms of UI, but they really fall down on key items that would make this database valuable for contractors.

Cons

It is not set up to allow sharing of common data points across hiring clients, so you end up entering the same information for nearly every hiring client you are connected to. The reporting on data in the database is garbage. There is no ability to write custom reports and the standard reports they offer are rarely set up to help you manage training expirations or open items (a lot of navigating back and forth between screens). It is clear that very few customers use many of the tracking tools and that there is little knowledge inside of ISN as to how to best use their own database/reports. Worst of all is the service. If you are a hiring client, they roll out the red carpet. If you are a contractor, you are forced to subscribe to ISN. Rather than work to make you want to be a customer, they threaten to notify your customers if you do not renew every year. The insurance review team frequently makes mistakes (which creates a ton of wasted time) and a lot of the modules are buggy or use flash player which is darn near banned on most browsers. When you identify a bug, they do not care to address the issue unless a hiring client asks for it. Contractors are not customers to ISN (even though you pay them), contractors are prisoners/second-rate citizens (ISN does a great job making sure the contractor understands this).. If I had a dollar for every time I was told, "we know it is broken but the hiring client set it up that way" I could retire.

Reasons for Choosing ISNetworld

We had to choose ISN to work with a handful of our customers.

July 2021

Bryan from AUI

Company Size: 51-200 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

Excellent service

It's great using this software, and I would recommend it to anyone.

Pros

ISN is great for ensuring our customers that we and our subcontractors meet their requirements before work commences. It has an excellent user interface for workers conducting training or for those who are administrators. ISN's customer support is the best part.

Cons

Depending on the customer, you have to log in to ensure compliance regularly (which is fine, as it's all compliance based).

June 2021

Melissa from HEPACO

Company Size: 1,001-5,000 employees

Industry: Environmental Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

Manage Trainings for Employees

Perfect for distributing training to our employees, easy maneuvering and extremely user friendly material.

Pros

Easy to provide training to our employees; site generates training material Erail/BROWZ and is user friendly.

Cons

Sometimes doesn't populate certificate of completion, occasionally training progrsss does not save.