--- title: "Embrace ERP Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Embrace ERP. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Embrace ERP is a good fit for you!" source_url: "https://www.softwareadvice.com/erp/acs-embrace-erp-solutions-suite-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Enterprise Resource Planning Software](https://www.softwareadvice.com/erp/) / [Embrace ERP](https://www.softwareadvice.com/scm/acs-embrace-erp-solutions-suite-profile/) / Embrace ERP Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scm/acs-embrace-erp-solutions-suite-profile/) Reviews # Embrace ERP User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 15 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 12 reviews (80%) - 4 stars: 2 reviews (13%) - 3 stars: 1 reviews (7%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## Embrace ERP customer reviews Showing reviews 1-15 of 15 (page 1). ### ACS-Embrace ERP - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Very good operational package, caters for most companies requirements. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Modules integrate seamlessly with each other, ease of use, user friendly. Data available immediately. #### Cons Although standard reporting is good, getting data onto different platforms is a bit tedious. #### Reasons for choosing Embrace ERP Pricing, ease of use, setup #### Vendor response Thank you so much for your review. We really appreciate you taking the time to share your feedback. Replied October 2022 --- ### Embrace is the way to go - Overall rating: 5/5 - Reviewer: Tiana L. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Hard work has been put in to get the system to where we are now 16 months in. Late nights and weekends. But we are not looking back at all. We have never had a system that records everything so sufficiently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fact that all information can be added and the report structures are brilliant #### Cons Not much to moan about. Training is essential. You will not be able to it without training and knowledge. Knowledge is key... #### Reasons for switching to Embrace ERP The size of the company was too big for Autoplan, and the developer of the company died so there was no new development. We needed to start fresh. --- ### Embrace Experience - Overall rating: 3/5 - Reviewer: Rika K. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Very Good #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Very easy to use and understand the software. Support is excellent. #### Cons Cannot get financial reports in correct format. Need huge customization in order to do so. #### Reasons for switching to Embrace ERP Board decision #### Vendor response Thank you so much for taking the time to leave a review Rika. We appreciate your positive feedback about our solution and support. You'll be delighted to know that with the latest version of Embrace you will be able to get your financial reports in the format you want and with minimal, if any, customisations. Once again, thank for taking the time to leave this review Replied November 2022 --- ### Time for change with Embrace - Overall rating: 5/5 - Reviewer: Heidemarie v. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From first interaction, the staff took care, listened and understood the problems with the previous systems. The implementation team is brilliant. We have several unique scenarios, and the team took them in their stride and we always got a solution. Once the implementation team had left, the tech support team have always provided quick service to any queries. #### Cons Pricing - when we embarked on finding a new software, we knew that it was a costly exercise. However, what we have gotten since implementing Embrace (timeous information, control) far exceeds the price. We gladly pay it. #### Reasons for switching to Embrace ERP The business had outgrown the various software packages that it used and needed to have the information consolidated in one package with real time info. --- ### Local is Lekker - Overall rating: 5/5 - Reviewer: Louise S. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Being one of the earlier Embrace Customers, we as an Organisation have grown alongside Embrace over the past 32 years. Being a local product is definitely a bonus in terms of support and market understanding. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Fully integrated system offering real time information to users. Support for package is excellent. Software upgrades are becoming almost seamless even if client has customisations. #### Cons Majority of standard reports have to be customised to user requirements. Reports which are generated by programs should all offer the .csv option of printing. It may however be due to the Version of Embrace we are using so this may not necessarily be a con for other Companies.Certain Enquiry programs are cumbersome.An integrated BI reporting tool would be very useful. #### Reasons for choosing Embrace ERP Embrace offered a real time on line fully integrated ERP System #### Vendor response Thank you so much for your great review Lousie. We appreciate and value your feedback. It's been a pleasure working with you and your team over the years. You are quite right. The reporting issues you mentioned have been addressed in the latest version of Embrace. There is a new CSV output format which is easier to use and provides a lot more information. This makes getting data out of Embrace really easy and with minimal, if any, customisations. That, along with the new Restful API suite gives many more options and tools for extracting your data. Once again, many thanks for taking the time to leave this review. Replied November 2022 --- ### Very Adaptable System - Overall rating: 5/5 - Reviewer: Martin L. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered The ease of reporting and functionality of each of the modules makes it easy for business to operate and manage process effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use and found that some of the customisations requested over the years are now part of the standard package functionality. The complete redesign of package around connectivity, menu and screen changes and improvements to modules, including introducing new modules to the product offering. #### Cons No real cons at the moment as the current V15 has addressed many of the issues like connectivity, data extraction and integration. #### Vendor response Hi Martin. Wow! You've made our day! Thank you so much for this great review. It's feedback like this that makes our work meaningful. It's our mission and our passion to help South African businesses operate efficiently and thrive. We're really excited about Embrace Version 15 and believe it ticks ALL the boxes. Thanks again for taking the time to provide your feedback. We really do appreciate this. Replied October 2022 --- ### Embrace is the best ERP system to date! - Overall rating: 5/5 - Reviewer: Zarina D. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Overall the flow of the software is very easy to follow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Embrace is user friendly; the accuracy of the data is of utmost importance in our line of business & this system is able to give you that with no doubts at all.Improved efficiencies. Overall the flow of the software is very easy to follow. It may sound silly but I found that having a manual is something which we take for granted but embrace manual was easily accessible #### Cons i have not encountered anything that i dont like #### Reasons for switching to Embrace ERP the company wanted a more reliable & advanced ERP that could work for the Business #### Vendor response Thank you so much for this great review Zarina. You have made our day! We are thrilled to hear how Embrace has improved overall efficiency throughout the business and that because you trust the data you are able to make critical business decisions confidently. Thanks again for taking the time to share your positive feedback. We really do appreciate this. Replied January 2023 --- ### Flexible software - Overall rating: 5/5 - Reviewer: Mark P. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered It is an extremely stable platform that you can adapt to your business workflow. Support is excellent and all support agents are highly qualified and capable to assist. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We required software that is highly customizable and Embrace delivered this. We are using the software now for 20 years and there has never been a project or customization that was too complicated for ACS. It provides all the components for any size business to operate and analyze their business. #### Cons No cons to using the software. Their road map to future development is sound. #### Vendor response Thank you so much for your review Mark. Your positive feedback means a lot to us. As a team, we pride ourselves on delivering service beyond excellence and building lasting win-win partnerships with our clients. Thank you for your valued support as we continue to meet your company's current and future business needs. Replied October 2022 --- ### How great is Embrace! - Overall rating: 5/5 - Reviewer: Shantelle P. - Verified reviewer: Yes - Industry: Wholesale - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fact that the system is so easy to use as well as the fact that it is easily customizable.The team supporting the product is first class. #### Cons Integrations between other systems could be improved. #### Vendor response Thank you so much for your great review Shantelle. The team will be delighted to read your comments. You'll be pleased to know that our latest version of Embrace includes a robust OpenAPI suite which allows third party systems to be deployed and integrated with ease. Once again, many thanks for taking the time to write and submit a review. We really do appreciate this. Replied October 2022 --- ### Embrace - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, integration of modules, user friendly. #### Cons Customisation of modules can be expensive #### Reasons for switching to Embrace ERP Embrace was the only product at the time that was able to handle our part number requirements. #### Vendor response Thank you so much for your review. We really appreciate you taking the time to share your feedback. Replied December 2022 --- ### Top erp solutions for the motor industry - Overall rating: 5/5 - Reviewer: Yolande M. - Verified reviewer: Yes - Industry: Automotive - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Embrace made my life a lot and easier and overall, and has boosted overall productivity #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is user friendly and provide full visibility throughout the company #### Cons There aren't any cons and all Intergrations was complete with ease #### Reasons for switching to Embrace ERP Because we were using multiple systems and could not trust the information #### Vendor response Thank you so much for your review Yolande. We're delighted to hear that Embrace has made your day easier, more efficient and productive. We really appreciate you taking the time to write this. The team will be thrilled to read your positive feedback. Thanks again. Replied October 2022 --- ### Reliable System - Overall rating: 5/5 - Reviewer: Andrew L. - Verified reviewer: Yes - Industry: Paper & Forest Products - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered The business has run seamlessly on Embrace for over 30 years without any majors issues, with a good working relationship with ACS (the software house). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros All modules are fully integrated into the Finance/General Ledger (GL) Module, with reliable balancing between sub-systems and the GL. It is very strong on the transactional side with users easily trained to do their tasks. It is customisable to tweak to suit your own requirements. #### Cons The menus are a little cumbersome to navigate around. #### Vendor response Thank you so much for such a great review Andrew. We really appreciate you taking the time to share your feedback. You'll love our latest version of Embrace ERP, especially the desktop and menus which have been completely redesigned with a focus on ease of navigation and user experience. It's been a pleasure working with you and your team over the years and meeting your growing and changing business requirements. Replied October 2022 --- ### Embrace - Good value for Money - Overall rating: 4/5 - Reviewer: Mervin P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Good experiences Good support Too many customisations to enhance the system, these should have come in as standard #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use, easy to run reports and obtain information #### Cons Too many customisations were required to reach our requirements #### Vendor response Thank you so much for your review Mervin. We appreciate and value your feedback. We're delighted that you are benefitting from the ease of use, easy access to reliable information and of course, our great support. It's been a pleasure working with you and your team and we look forward to a continued win-win partnership. Replied October 2022 --- ### Embrace ERP - Overall rating: 5/5 - Reviewer: Varund S. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Excellent experience with the integration team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use with the new version. Ability to integrated with our warehouse system. The user friendly interface available with the upgraded version15. #### Cons None that I can think of at this moment. #### Reasons for choosing Embrace ERP Locally developed software with excellent aftersales service. --- ### Embrace Review - Overall rating: 5/5 - Reviewer: Grant W. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use with lots of reporting options #### Cons Mobile app to check inventory and do quotes will be ideal #### Vendor response Hi Grant. Thank you for your review. We value and appreciate your feedback. We look forward to scheduling a presentation on Embrace 15 and believe you'll be really excited about the mobile functionality and the many other enhancements. Once again, many thanks. Replied October 2022 --- Embrace ERP Reviews, Pros and Cons - 2026 Software Advice