A good Cloud ERP solution

Pros

When we think about ERP, as a cloud ERP solution, this one is great. Because of being cloud based, it's very powerful to integrate and it also gives the flexibility to work on the go, even with a mobile device and internet.

Cons

Cloud based comes with both, dependency on server makes it difficult when server is having an issue. Also because of that, costing increases.

2022 Review

Pros

This product allows us to keep track of information that we need at a relatively inexpensive price

Cons

The time and expense module is not a smooth system to use. The setup of our employees and contractors is difficult and we have to use a different numbering system when it moves over to AP. The approval set up is clunky. The approval of invoices is good and is fairly intuitive for our employees.

Worst mistake I ever made was selecting Acumatica.

WORST business decision I have ever made! To Acumatica's credit, the program itself is not a bad ERP. Acumatica deploys their program forcing buyers to select a Value Added Resources (VAR's) as your partner/support. I am on my 3rd VAR and I feel I have had to pay to train Every VAR I have used. The VARS i.e. you partner is not able to support the product as they have very little knowledge or training with the product. I feel Acumatica should slow down, take a step back and make sure they can support the product.

Pros

Once implemented the functionality is just fine. It does what it is suppose to.

Cons

Buyer Beware - Look for a different ERP! Cost Overrun; Finding a Competent VAR, Complete lack of support from Acumatica, I was quoted $32,000 for my Acumatica Purchase for a go live of 1/1/21. My current cost for implementation and getting the system working exceeded $300,000 in the first six months and is now closer to $400,000. I can provide anyone interested in all documentation for proof. I had NO CUSTOMIZATIONS to the product. Now a little over a year into Acumatica I was just quoted another $15,000 to upgrade to the latest version as they no longer support the version I just went live with less than two years ago. HORRIBILE HORRIBLE COMPANY. Call me if you want me to provide you proof: [SENSITIVE CONTENT] I am offering this so other small companies don't get burnt like I did!

Flexible and Growth Oriented

We've been extremely pleased with the system after our first full year. Having a government auditor (DCAA) review the system and gain approval was nerve wracking, but they were very impressed with the system. The flexibility for a growing organization that struggles with blockages has really allowed us to focus on our growth initiatives instead of worrying about our system.

Pros

The flexibility the system provides allows our team to work in different aspects of the business while addressing our individual needs and having data connected. Being able to search is a very big pro for us. While we have some customizations for our DCAA compliance, the majority of the system is native and comes down to configuration, which was a requirement for our ERP selection.

Cons

Some of the controls can be improved as once something has been submitted/approved, it can be hard to fix upon reviews (ex. Journal Transactions can't be adjusted once released, so you have to reverse the entire entry and start again). There are a lot of tables that are named similarly, so building inquiries or trying to find the correct table and field can be challenging.

Herman's Review

I love the software, so much possibilities that we still have to make use of and I am looking forward to improve our originations automation and efficiencies across all departments.

Pros

The fact that this is all in the cloud makes it easy to use anywhere. You can use current processes and build on it and Acumatica also gives you background of what should be done easier, faster and automated.

Cons

One thing I am looking would like to into personally as I saw this with other users in our origination as well as a frustration. The start date to enquiries always defaults to start on the current month you are using the enquiry for. As mention I saw the issue and have it myself and will still have to look into fixing this but I am sure there is a way to fix this and believe it is not fixed and could be changed.