Ease of use for all of our agents, even the not so tech friendly. Brokermint has not only given us a web based solution, they have allowed us to go completely paperless. This is huge for a fast growing real estate brokerage. We have a serious injury and wrongful death law firm and a fast growing real estate company. Partnering with Brokermint early on has allowed us to grow our real estate business without sluggish bottlenecks. If swift, accurate and compliant transactions are one of your goals, with the ability to track your agents progress while having timely reporting, then Brokermint is a must have.

My overall experience has been great. When I reach out for help, someone is always there to assist me with whatever I'm working on. They are very responsive which is hard to find.

I like the ability of being able to send a document to a client within the software without having to open up another program to send the document for signatures. I also like that on the dashboard you can see how much your have sold for a given year. It keep me motivated to hitting my goal.

It was a little confusing at first but every time I go into Brokermint I learn something new.

Overall, I give this system 2 stars. Again, I would never use this platform for a high volume coordination. It has the potential to be great however. I have worked out of various platforms, and this is as low as dot loop and paperless pipline.

I love how easy it is to set up a file. And how quickly it splits and assigns documents.

I don't like that it doesn't split over 300 pages. Doesn't show the transaction "id/email" to forward documents into the file on header when in the file (you have to go to docs, then select unsorted). I do not like how poorly made the it is to set up a checklist. Very insidious process. Be great if the following items were in the header : Year built, purchase price, transaction id/email, commission amount). I also don't like how you have go back and forth from checklist to unsorted docs, to add new document name and make it applicable/required in order to file the doc. very time consuming. As a TC, I could never use this platform for a high volume.

Overall I would say that Brokermint is definitely worth the cost. There is a lot of value and it's relativity easy for even a new user to understand and use. There is some room for improvement and their customer service is very responsive.

I like the ease in setting up Brokermint. Adding fields and drop-down menus on transactions makes it very easy to customize the layout.

The reporting feature is not as user friendly or robust. You are limited on the number of columns to display and the layout of the reports make them difficult to look at. You can export them to CSV files which is helpful though.

If we could print the BrokerMint forms we would be WAY happier. Overall we are happy.

Customer Service is VERY easy to reach out to. Software is mostly easy to use.

No one in the office using a Mac can print any form that was filled out using BrokerMint.

The program is in essence a central hub that allows everyone to have access and be on the same page.

When calculating the agents commissions sometimes there are deductions or additions that need to be made after their bottom line net that can be very confusing initially.

Overall I have liked the product and it really helps us in keeping track of each or our transactions and our overall numbers as a company.

This program and very user friendly. There customer service is amazing. Anytime I needed help of had a question I could set up a one on one meeting for more detailed help or just click the help button for a quick and easy response.

I don't like that there is not a way to create a contact sheet for all parties involved per transaction.

I’ve had a great experience from the start of starting service. Tons of support!

Brokermint platform has lots of versatility for my company needs.

There is a bit of a learning curve with the service. Almost too many options at first.

My experience with Brokermint has been very good. Support has been responsive and helpful. There has been upgrades and enhances some of which I have not even taken advantage of yet. Online videos are also very good for many questions. On top of that Brokermint is very cost competitive with many competitors and much less expensive with a lot.

BrokerMint offers a very comprehensive software to manage your real estate operations. It is very simple to navigate and flexible in many areas to your specific systems. It does offer good tracking of sales associates' production, commissions and allows for multiple commission schedule options. Ability for agents and staff to access transactions from mobile devices is good. Pipeline report of closed and pending transactions is great and the ability to create your own reports is a plus.

While the available reports and the option to create your own reports is good the layout or printed option of these reports is less than desirable. Even if you modify column widths or eliminate some data getting the printed layout you want so you can share the data is only fair. Also I wish there was an app for mobile devices to allow ease of access to the site.

Brokermint solved my problem of boggling my computer desktop with tons of documentation. I have it organized and easily accessible in Brokermint. I felt secure in knowing I could get to it at a safe place I could trust. I would recommend Brokermint to anyone that's disorganized and needs help OR helping the organized person keep things held together EVEN BETTER with a small or even larger growing business.

My pros with Brokermint are that it allows for organization of documents and very quick retrieval of those same documents at a later date. It also allows an easy way for me to download my commission statements later for tax purposes.

The only disadvantages of Brokermint was the original learning of their e-signing process...if that's even a con! I just had to get used to finding it and understanding it. Once I learned it, it actually made life easier as a Real Estate Agent without having to go back through a different system. The docs were already in Brokermint. So this con became a pro.

At the time we switched to Brokermint, we had been dotloop users for years in a marketplace where dotloop was not commonly used. It worked good enough for transaction management I suppose, but at the time, there was no way to apply a checklist to a transaction (each task had to be created manually) and I didn't have a way to track commissions and get that information over to QuickBooks. Brokermint changed all that. We evaluated several competitors and kept coming back to Brokermint as the all-in-one solution we were looking for. We create transactions with MLS data, add a checklist with all items properly assigned to the person responsible for the task, push to google calendar, track commission, e-sign, review files prior to closing, and when all finished, push it all to QuickBooks for quick payment. It has transformed the way our back office runs.

Having the ability to track commissions inside the system, and then automatically push that information to quickbooks is a godsend. It makes tracking and paying commissions stupid simple. If you've been using excel or calculating commissions by hand, this alone will save you hours each year.

Most of the cons I experienced early on with the software have been addressed with updates over the time (2 years) that I've been a customer. The one thing I wish the platform did have, is the ability to customize a message when sending an e-sign request, and the ability to create signing template "overlays" as in my particular state, the state forms are each serialized, so the form has to change each time, and the template solution in place today doesn't work well with that.

Creating reports and auditing are so much easier in your new version. This saved us so much time in accounting. The agents are also able to keep up with their production so much easier. Great product we will use instead of the Century 21 platform they suggest. Your's is so much more robust than any other system.

It has great reports tied to nice data entry points. I like that has customization in many ways. Competition doesn't allow the addition of fields like you do. The ability to make fields mandatory is very nice. When you made the reports where the user could use any of the fields to create new reports that took it over the top. It has saved me so much time and money being able to create a field and then report on data in that fields. Awesome, thank you for a great product.

The import of information from CINC is a little scarce. I wish the MLS data would migrate with the lead along with the lead source and a few other fields. If it were customizable that would be great, but to have the property information come over would be a great start. I would like a menu at the top of pages where I could quickly go to the page I wanted. Right now I hit back and it takes me to the Transaction page. This is not always where I want to be. Viewing reports is a little cumbersome. I have to export to excel to really get a useable view to work with. I do like the content of the reports however.

Overall, I'm happy with Brokermint. Their competition kept telling us it's for very small brokerages, but we haven't had any issues with 120 to 130 agents, and I don't see why it couldn't handle more. If you take the time to set everything up correctly before letting agents use it, they will love it.

It's very easy to use after getting it set up correctly. We have over 120 agents, and I don't spend a lot of time answering questions. If an agent comes to me with a Brokermint problem, it's usually because I got one of their settings or permissions wrong, and that's on me. I can create reports with a simple drag and drop menu of fields. I can create new fields and incorporate them into reports. Everything can be exported to CSV / Excel. Customer support has always been immediate, whether by phone, email, chat, or screen sharing.

Nothing major. It would be nice to have triggers that cause events. For example, if no one switches a transaction to closed, we aren't prompted to pay commissions. It would be great if we could be prompted to pay as soon as the broker approves the final required document in the checklist. As it is, we assign the brokers responsibility of switching transactions to closed after approving the final docs. This is to prevent the agent from having to revisit the transaction after submitting everything and getting it approved, just to switch it to closed. There are a few other things that I wish could be automatically triggered. Most of the cons I have would be a matter of convenience.

The website itself is fairly easy to troubleshoot and also an easy sell with the agents. It is an integral part of our daily operations and in the beginning (first 2-3 years) felt very familial and we were helped instantly by the owner and the original crew. As time went on, we were assigned account specialists more times than I can count and now all we are is a number. Luckily, they have a great product - that we need.

It is unlike any other Transaction management program in this field. It is web based, so an agent can use it from anywhere at anytime. They keep adding little changes/improvements that are often helpful and make the site easier and easier to use.

Customer Service and turn-around time on tech tickets or answered questions is unfortunately extremely poor. Their growth rate has been massive (great) but their ability to keep up is lacking (not great). The live chat feature often outsources their CS & they have no idea how to answer or what we're talking about - very frustrating. Suggestions/requests get swept under the rug for months/years even though we know other clients are asking for the same updates/changes, etc.

We've had a great experience with Brokermint for the past year and a half as customers. The webinars and education that they are willing to extend to their clients is above and beyond. And has inspired us to spend more time in Q&A webinars for our office, and small tutorial videos for our clients!

I like the intuitive layout and the transparency the pipeline and transaction management calendar give to our agents. The easy color coded guide and timeline on specific properties helps our back of office staff stay on task and up to date with whats going on daily/weekly with our Agents.

Sometime especially when splitting documents, the website will freeze. Or crash. And leave the documents in the unsorted folder. As we have watched this program grow, our cons have grown smaller and smaller. You can watch the progress they are making behind the scenes! Communication is great, and they will always submit an idea to the tech team. That makes it feel like a more collaborative database. Syncing with our local MLS and mapping all the documents we would have to use in a transaction would be the most helpful moving forward though. Overall, great program!

Again I am pleased with Brokermint, except for the reports and a few other small glitches that my admin has experienced.

Very flexible program, mostly easy to use, good training, My agents that use it like it, the agents that don't are not tech savvy and my Admin enters all the data for them.

Most of the reports are useless to me. I have asked several times for Agent Reports. Individual reports that I can review with my agents to show their production and compare it year over year, month over month, etc. Reports are there buy I don't understand why Brokermint insists on putting Company Dollar, and Gross Commission income into the reports to agents, it is none of their business what Company Dollar or any other Company statistics are, it only creates problems. If I was to leave Brokermint, it would be for this reason. I also wish the pipeline showed 12 months or at least Year to Date.

I love this software because it is easy to use and really great for tracking. I love that it has a pipeline feature and it is very user friendly! I enjoy how easy it is to track my commissions, manage my transactions, and also have the tracking feature in order to use for the future. Another great thing about it is the integrations with different websites I use daily.

I think the only thing I don't like about the software is that I don't take advantage of everything it has to offer. I am learning about it more and more and getting to know the software and I think it has much more to offer than what I am utilizing.

Go live process was slow and fragmeneted. Customer support is off shored somewhere in Russia or Ukraine and there is no ability to call anyone.

Add custom fields, dynamic checklists, UI, pipeline view

No ability to share disclosure packages with a link and no form automation. Skyslope has both of these features. Also no mobile app.

Support is typically quick, very friendly and informative ....however it's not really suited for the most important things I need which is client confidentiality.

That it's easy to use and I like the esign very much.

I do not like that only one name can be put on a transaction - meaning if I have a Real Estate deal that is in my office, the deal cannot be made so that each of us (myself and another agent) has our own file for this property. There is only one file (Transaction) so only one person (agent) can see the file, otherwise, if you let 2 agents see this file it goes against confidentiality in my Association because all of the documents are there. In my office I'm not allowed to see other agents files and vice versa. Also, the contact list/form is not permitted from as it's not private... when you select "only me" for a contact it still goes in the main contact list which is not want I want. It's not permitted as the contact list is visible by everyone as far as I can see. When I type in a contact and go to the main contact list it's on there even though I've selected "only me" . Also, most times when I put an email address in to send a document to be signed it forces me to fill in the contact form (name and email address) before it will accept an email address for me to send it for an signature.

Being able to break down all the files needed into templated, and then having things uploaded into their respective places-VISUALLY I can see what is needed, what is there and check each transaction quickly and efficiently.

I love the ease with which I can upload docs from anywhere! The assigning and splicing are so very simple, it is literally my fault if something is wrong.

The issue with Microsoft Edge causing lag times is a pain, but Edge is causing issues with everyone, so I really cant blame Brokermint --I just wish there was some kind of 'if this takes more than X amount of time...' warning. I also wish that IF there is a lag/refresh situation, that Brokermint would REMEMBER what had been typed instead of my having to do the input again.

Customer service is okay we had times where they are very helpful and times when they aren't. However, they can only do so much on their end.

User interface is very easy to learn and use Great for real estate brokerages with solo agents or people who do not belong to a team

Needs a lot of improvements regarding who gets credit for the sale on a team environment.

As a TC I have used many of the platforms currently used by different brokerages. Brokermint is by far the most intuitive and the easiest to use. It helps me quickly track what is still missing, and immediately see comments by compliance review. I like the fact that exemptions can be requested for documents that don't pertain to the transaction and that new placeholders can be added for documents that aren't on the checklist.

I love the ease of splitting a large pdf into individual documents that can be properly identified and immediately loaded into the checklist or given a specific name so I can then easily locate them in the unsorted folder and then download them for any corrections or completion.

I honestly haven't found a feature that I don't like.

Overall it's been a positive experience - keeps my team on track and I can quickly/easily see where we are with our various deals... as my business grows it will be more & more instrumental in keeping us organized.

The ability to keep my team organized on each transaction... and see what tasks must be done and which are upcoming

the commission feature is clunky and confusing... it could definitely be easier to use... Also - PLEASE - I would love to have an app that stays logged in!! The "remember me" feature does not work. I frequently need to quickly access a document and it's frustrating to have to log in on my phone every time... Inside the app, if there was a way to quickly access all documents and just search by property, that would be very helpful as well...

While we are in the beginning stages, I have a positive outlook on BrokerMint. Some features are a little clunky (emailing multiple forms, splitting, and re-assigning them!) but overall the benefit of everything being under one roof outweighs those portions.

E-sign, transaction management, communication, and commission management are all under one roof. It can function almost however you would like it to fit your brokerage. When we do come across features that we would like to function differently than they do currently, tech support is extremely responsive. Both the chat feature and the folks we've called have all been very competent. The new e-sign updates make a world of difference.

The BM team has been very responsive in fixing the issues we've run into as we set up our processes - however, most of the issues could have been negated by having sore sort of onboarding specialist. Currently, we have meetings about once a week with tech support to come up with solutions to the issues that arise. Why not have someone run us through the set up process so there aren't issues in the first place? For example, our commission plans were set up incorrectly and tech did a great job walking us through why and fixing them. However, since it wasn't done correctly from the beginning there is quite a bit of catch up to do with transactions that were already in the system.

The ability to store and organize files, to easily access data and run reports, and the ability to create checklists to stay on top of files.

I love the ability to easily create checklists and assign them to various people. It's easy to upload documents and run reports, too.

It is not easily integrated with other major software companies, such as dotloop. This makes it difficult to communicate with other teams or offices, especially to share documents. We are a team within a real estate office. Our office uses dotloop, but our team prefers Brokermint. The problem we face is that it is impossible to share data between the platforms, so I have to duplicate the work in order to use our team preference and also send files via dotloop with the office staff. I wish Brokermint allowed actual documents (not just links) to be emailed out. If they could enable that feature, then I would be able to email documents directly into dotloop, which would make Brokermint a much better product overall!