One major benefit to ERP1 is the ability to manage sales from a market cost perspective versus the actual purchase cost. This enables the business to retain any margin gain realized through better sourcing or negotiating as well as to set cost true to the actual local market. In short, our margin gain in the first month was so significant I felt there had to be a system glitch. There wasn't.....

There are many features that support our daily;y operations so its difficult to select any particular module. The program performs as we expected it to. That's straight forward and can be seen through the demo. There's no buying a pig in a poke. So no surprises there. But one does take a leap of faith with respect to customer service after the sale and I can share that we have never been disappointed with D1's customer service. They walk their talk.

Honestly, nothing. Everything and everyone performed as it should and as promised.

My overall all experience with ERP-One+ is very pleasing. I found the implementation team to be very helpful and insightful. I found that additional training and help is provided when needed. I also enjoyed the User Conference which enabled me the opportunity to speak with other users of the program. This allowed me to learn more aspects of the program and how they used the program and tips and tricks that help me better understand the system. I also like the openness of the ERP staff to new ideas and improvements they are willing to make for their Customers.

The thing I like most about the software is the ease of use and the visibility it allows me to have that our old system did not have.

The Accounting system is not as robust as I would like. That an Accounting team for implementation was not on staff.

Designed for distribution, good intuitive use and graphics. Solid forms and plenty of functional bells and whistles.

When help is needed on specific questions and implementation it is more difficult than it should be to get the full attention of someone who could help. Phone calls are best solutions, email requests often go into a black hole. Solutions discussed with one customer service rep often cannot be completed with that rep because you get the next available rep and you have to begin the process over, instead of picking up where you left off w/ prior rep. Has gotten modestly better recently.

It works, but others with more ERP experience than me find it limiting.

The logic of the system is rather straight-forward regarding information flow.

Documentation is VERY LIMITED and what is available is for 2nd (or maybe 3rd?) EARLIER versions...not the current version...so integrity is very questionable Inconsistency of programming and naming protocols (there are Invoice Programs that do not have the word INVOICE in them...so are unable to be found unless you KNOW their code) Dashboards are not customizable and COULD and SHOULD be .

Our cost/benefit goals have been surpassed. With each month of experience, we continue to become more efficient.

Configurability and scalability. ERP+ allows you to modify the software to your needs in more ways than I had originally thought. No custom programing has been needed to satisfy us. The customer support team is top notch and easy to reach when we have a question or need a refresher.

The capability is so vast, I feel like we are only using 20% of the programs available. As they told us at implementation, it will take time for us to achieve confidence that we are maximizing the power of the software.

I think that the software is easy to use and very customizable. With a little bit of training, it is easy figure out how to extract the information that you need, if it isn't part of the out of the box functions/reports.

It can be difficult to make accounting adjustments (ie. removing a credit from AP once refunded without many convoluted steps).

I have much more good to say. I really do not have any bad. We use way to many to name. However, inventory was the biggest improvement for us. Before we got ERP-ONE we had IST. Trying to use the inventory control in it was almost impossible. We have been able to lower our inventory turns and manage inventory cost since switching to ERP-ONE.

Inventory control program for setting item MIN and MAX. I tried all the system types but they did not work. I had to go to a third party to get a system that worked right for me. I have been using it for 4 years and have had great success. The second item is feature in the system that I do know are there or understand how to use. I attend the user conferences and every time I learn some that I implement. I wish there was a better way to find and learn them.

I mainly deal with the AR and AP end and both the ease of auto billing and check posting is a plus. Entering invoices and paying bills also runs seamlessly.

We've had this software for over 3 years and I am pleased with the system as well as the continued updates. I mostly like being able to use my mouse for most options. I mainly deal with the AR and AP end and both the ease of auto billing and check posting is a plus. Entering invoices and paying bills also runs seamlessly. Like I said, continue updating programs but we are not ready to make changes to our system any time soon. Very satisfied.

I would like more customization of general ledger fields. I realize accounting isn't always part of software packages but in my opinion most companies need so type of record keeping with their retail business. I think ERP-One could provide better.

ERP-One allowed us to scale our business in ways that we never could have without it. Online ordering and the ability to provide better data to our customers has been huge for us. We not have much better clarity / control over our inventory The system is easy to use and functionality is great. We are not even using most of what is available. We are excited to continue to expand how we use the software

Our buyers have lost some functionality that they had on our old buying system. The buying module is the biggest complaint that we get from out team. The accounting aspects of D1 are not as straight forward as we expected. Our team could have used / can use more training in this area as we are not confident in the numbers showing on our financials in ERP-One or the processes that we are using.

I've worked at Guidon Corporation for approximately 8 years, and use the ERP-One system every day for sales, purchasing, inventory management, reports etc. From my experience once you understand/get to know the run codes you will find it easy to enter / read / report information. ERP-One provides all of the tools a user would need to enter, purchase, ship and receive materials as well as accurately read inventory levels.

Building work orders/hardware kits and checking inventory can get confusing and time consuming

This software has made great strides to encompass the whole package. Improvements were made on the accounting side which was the biggest issue we were facing. Overall it is pretty easy to use and navigate.

We aren't using most of its capabilities because we don't know what we don't know. They have started updating their reference information which is great, but there are still things that we could utilize if we knew how to set them up correctly. I would like to see more alignment with the GL reporting. For instance, being able to drill down on within the financial statements while looking at the reports. Example is running an income statement and being able to right click on a number to drill down (and continuously drill down) in order to pull up what entries are in an account. Rather than having to access 2 different modules in order to review.

We had an IMMEDIATE increase to our profitability when we transitioned to D-One. So much so that we thought there were errors...there weren't it was bottom line profit increase realized through the working/accounting cost application.

Ease of use, flexibility of format, availability of information, INCREDIBLE support!! I can't talk enough about how well this product is supported. They are always available via phone...no waiting for a return email with a 24 hour "window".

The financial nodule could use some work with regards to sales tax processing, and P & L statements. We were able to have our financial reports custom created to meet our needs, but it was a bit cumbersome.

Helps us run our business more efficiently. Gives us real time information.

Fits our needs and is easily programmable to provide us with what we want. Customer service is easy to work with and you are talking to the same people who get to know you.

On a rare occasion it cannot due exactly what we want, but it is not from lack of trying on D1's part.

The strength of ERP1 is in its design and development. Programmers are responsive to making the software work the way your company expects it to work and your employees need it to work. Unlike Prophet 21, ERP1 is a total package, core and all. You aren't bludgeoned and poked to death with dozens and dozens of modules to buy. Also, the company is forward-looking. They create and adapt the product to emerging technology.

I'm struggling to find any dislikes or weaknesses with ERP1 or Distribution One. Anyone shopping for software can get a pretty good idea of how well the product works by peeking under the hood and taking it for a test drive. Prospective customers can't get a feel for how quickly the customer support team will respond. D1 has very good customer service. I can only think of one time when we experienced less than optimal service for an escalated issue in our 5 year history with them.

ERP-one can be customized to run many types of businesses. From EDI capability, warehouse management to small orders, ERP-one does it all. Support is above and beyond.

No cons- Our company loves ERP-one and we are excited to see the future of the software.

Ease of conversion, intuitive, complete system

Screen sizes for multiple branches, secondary processes are cumbersome

Support is very questionable. Finding someone that can help without needing a call back at a later time gets to be very tedious.

Like all of the capabilities especially the ability to dial in and use the system from outside the office.

Transition was not as smooth as it could have been.

There are many things we love about Distribution One. For our company, the total cost of ownership is very reasonable for such a powerful platform. The response from Customer Service is very good. Most times, it is immediate or within 48 hours to resolve issues.

We are on the West Coast, and their hours are scheduled around the Eastern and Central time zones. At the end of our day, when we experience most issues for closing invoices or month end, they are closed and we have to wait for response during the next business day.

Solid integration with all business processes-finance/AP/AR/inventory/GL/sales/returns/EDI/etc. Great standard reporting capabilities and plenty of flexibility for custom reports. Vendor is always responsive to custom enhancements and support. The new ERP-ONE product is superior to the original V2.

Distribution One is a solid software platform for a distribution business model where you buy and sell a finished product.

The technical support is fantastic, from day-to-day needs to customizations. If it can be done, they will do it.

Screen size on some interfaces are a little small and have limited expandability.

The product is very easy to use which makes training easier. The ease of moving information to Excel is extremely helpful.

We created detailed work instructions as they did not come with software.

Customization ability to fit our needs. Support is readily available.

Lack of reporting on open help desk tickets. we would like advance notice of updates and what they entail.

We have been using Distribution One's ERP product for about 6 years now. Overall, we are very pleased with the system, and we cannot imagine trying to conduct our daily business on any other software.

- Very powerful, scalable - Excellent customer service for implementation AND ongoing needs - Quick adoption for new employees - Plentiful features and programs

I love the simplicity of the software, very easy to understand.

Sometimes it takes a long time to load and then goes to "expired" page, that is the only issue we have experienced.

we could never have grown our business if we had stayed on our old system - the POSB and other enhancements are awesome!