The overall experience has been great. We have been able to build more efficiencies in all aspects of our business and the FACT Support team is always available and ready to discuss features and functionalities which need customisation for our business requirement.

When we were looking around for implementing an ERP, we evaluated all the big ones first. But when we saw the demo of FACT ERP, we were blown away with the level of customisation that it offered for our specific business needs and the ease of navigation. The FACT Cockpit is simply amazing for Top management as it gives all the required information one needs on a single screen.

There is nothing which is not likeable about FACT. But one should be very clear of whether hosting it on an in-house server or on the Cloud. If on the Cloud, test the same out with the help of the FACT Support team, before going in for full implementation.

The UI is good, which means the team was able to fast adapt to the package. The UDF & Document Class features help in configuring the ERP as per your business flow. In case of any errors of problems, the company is very proactive in resolving, which offers great peace of mind.

For a SME/MSME, FACT takes care of various pain points in a single unified package, such as compliance, CRM, Family Wealth etc. It also offers report writer feature, report scheduler etc, which is a great plus point. The company is also active in terms of understanding user pain points, and developing new features on a regular basis. Overall, it is a good package which offers a SME all sorts of solutions.

Some features such as Enhanced Credit Control module need to be developed.

FACT ERP.NG is a user-friendly software; easy to understand. It has a complete and integrated sales and purchasing workflow. The excel-like features in the application helps users to narrow and filter information very quickly and effectively. The cockpit is an excellent summary of information for management.

The software cost is rather expensive. The reports are good, however, some reports produce repeated information. It should allow users to customise user reports at ease. The GL and GST can be better integrated. Likewise, the setup on security profile on the Inventory and warehouse management. Web update is not too friendly as it manually performed at the user end.

I just wonder how we were able to run our business without FACT. We were blind. And now we have eyes.

I was amazed when I first got a demo of the product with how “configurable” the software was. No customisation required. Just configure. It had everything built in. And the reporting capability is tremendous. We have used FACT ERP for over a year now, and I will say, there is no product that is “perfect” and FACT ERP has its own imperfections. But the support team has been absolutely phenomenal in sorting out bugs as and when they have been reported. But the level of capability built into this is truly exceptional for a product priced the way it is - for an MSME, this becomes an indispensable tool in the work place.

It is still a server client (thick client) model and the speed of the system is sometimes challenging - specially for remote users. But I believe the company has a plan in the roadmap to address this.

The software has so many Reports generation software which does away with the need for preparation of excel sheets for MIS data. Data reports eliminates the need of data assimilation and data outputs of reports generated supports Decision making in minimal time in a very lucid easy to use manner. Real value for money and customer support service is both prompt, sensitive and bespoke.

User friendly - value for money - so many features and reports generation useful for MIS purposes that facilitates data driven decisions and outcomes. GST friendly in the India context.

Request for customization takes some time.