SyteLine
About SyteLine
SyteLine Pricing
Contact Infor for pricing information.
Starting price:
$180.00 per month
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for SyteLine
1 - 5 of 65 Reviews
Steve
Verified reviewer
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Alexander Mfg. has been using Syteline to run our business for 19 years. It is a great fit for us.
A very stable business system with great support.
PROSThis ERP system does everything we need from Customer Service to Supply Chain Management. The user interface is very intuitive, new users get up to speed quickly. The financials have great integration with Excel so our CFO has his financials setup to run easily and changes to them are simple. We are also using the CRM module that comes with the system. It is pretty good, but we are looking at purchasing their full featured CRM. Overall a very good business system.
CONSModifications to reports are a bit tough without having a SSRS expert in house. LogicData takes care of any needs in that area for us.
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
CloudSuite Industrial (SyteLine) Review
We are able to track financials, costs of manufacturing and purchasing, as well as keep track and do great reporting where necessary!
PROSThis software is the core of our business. We use it for all aspects from customer creation, order entry, to manufacturing and A/P. I like the fact that it is multifaceted in that way. We use it to the fullest benefit possible in my opinion. When add-on applications are purchased we can use them in a way that seem seamless to users using the product.
CONSThe thing I like least about SyteLine in our environment is the speed. We are on a version that is not the fastest. It is also a huge undertaking to upgrade to a newer version when necessary. Because we use it so widely where I work, it requires many resources and time!
Reason for choosing SyteLine
We were already on a version of Syteline and have many modifications to meet our business needs. The cost was logical to only upgrade vs switch to a whole new system. In addition, all of the other ERP's we tried ultimately do about the same things, but we would have had to relearn and re-implement all aspects. It was easiest to stick with SyteLine.
Jordan
Electrical/Electronic Manufacturing, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
FUNCTIONALITY
1
Reviewed July 2018
Sold as Effective Software but Falls Short
I've implemented ERP systems in highly functioning environments and used other systems on a regular basis, so I consider myself competent in understanding what I would consider basic quality. This review in part originates from frustration that my company and I face but also in hopes that a reader out there can learn more of the struggles we encountered with this ERP system. I can't imagine a situation in which this software would provide an improvement for a business even remotely similar to ours. Often, people want to eliminate an old ERP system thinking that there's something better, but in my experience, newer doesn't often translate to better. The grass is always greener on the other side.
PROSIt's nice that the average user can pull data without too much training, and even turn them into dashboards that usually work. The UI also looks modern and is generally aesthetically pleasing. One of their consultants that helped us set it up was incredibly smart - but I think that helped mask what a poor deal we were getting with this software.
CONSIt's the slowest ERP system I've used by far - they recommended we upgrade our server, but we later discovered that that was not the cause, the slowness was purely in the design. Simple tasks like deleting a job order can result in dozens of popup windows that provide useless information. Order information, available on a one screen view in SAP, may be spread out over up to 5 different forms that are slow and cumbersome to navigate between (just clicking on a different module results in a delay). Their provided warehouse management system is an abomination that is so cumbersome and non-intuitive that we've gone back to doing everything by paper (not Syteline generated paper of course - any update would cost thousands and be null when they roll out the next update). Infor Syteline was not designed to cooperate with a configurator, but they sold it to us linked to one anyway. As a result, many of the modules we paid for are useless or counterproductive. The amount of transactions we are now required to do is a logarithmic increase from what it was with our previous system - to the point that we've added headcount to merely satisfy the system without doing anything real time to reap the benefit. They sold us an error detection feature - but this feature identifies an error and places a small popup on a screen (which our operators will not often notice because they scan so often) but allow the user to continue anyway. In general, there are no other features that I'm aware of that perform error detection in manufacturing like a normal, acceptable ERP system should. There are situations where Infor will automatically generate an incorrect lot - causing variances, thus requiring us to be extra diligent with every transaction. They sold that we would be easily able to retrieve drawings, but later found that there were substantial IT hurdles to jump over to make it available, and when it was, it required so many clicks that none of our operators would voluntarily review the drawings. There are 3 places to store documents, all of which are slow, and it's difficult to drive consistency because each has a necessary place in certain modules. There is a very steep learning curve because many of the modules are not arranged in an intuitive way and often have names that are not helpful to the general workforce that uses it (eg "Unposted Job Transactions"). In some cases, it will allow you to start making updates to something, and when you try to save it, tell you that you can't save it because the record is deadlocked or something. Then, when you try to delete your work or undo what you did to start over, it won't allow you to do that either, requiring you to force close the system. Most forms have a form view on the right and a data view of all of the records on the left - the data view side tends to hide the most valuable information far to the right, which requires sometimes minutes of scrolling. You can reset your column locations to make these more accessible, but it's periodically reset. To add a cherry on top, every week or so, one of my modules will garble and make a majority of the data hidden and the buttons inaccessible. This requires IT to intervene, for many employees, on a regular basis, to combat this ridiculous glitch.
ELIZABETH
Consumer Goods, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2020
CloudSuite Industrial - helping us make better decisions every day
Easy navigation and access to data by Users so they can work independently without System Admin help. We are multi-tenant cloud - monthly software uplifts keep us current without major version upgrades.
CONSIntegration with our business processes was easy as the system was designed in a manner that mostly aligned with our processes. And where it wasn't we either changed processes or we used built in functionality to modify CSI to work closer to our needs. Documentation (help) is sometimes not complete and, therefore, not helpful.
Reason for choosing SyteLine
We liked the ease of use, the in-house sales team inspired confidence, the available transition process from Fourth Shift and Infor's solid financial/ownership structure.
Reasons for switching to SyteLine
Previous software on a path to being discontinued. Decided to take advantage of current system design now instead of waiting until we were forced to change.
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2019
CSI Helps Us Achieve Our Goals
We are able to have real-time inventory and financial tracking that was not possible before. The flexibility of the events system allows us to handle any problem or need our users propose.
PROSI like the ease of personalization and the flexibility of the software out of the box.
CONSSometimes Infor releases software before it's really ready for production use.
Reason for choosing SyteLine
It seemed to be the perfect fit. It was a more robust solution than Epicor, but not as complex and cumbersome as JD Edwards.