Overall we like the product and have good results with the support teams.

JobBOSS as a standalone is good, with some nice Crystal Reports added on. What makes it great is that there are quite a few add-ons available (for Quality, CRM, etc.) , plus it it stores all of its data in a SQL format that works well with Microsoft products.

I work mostly in the Finance/Accounting side of the business. There are some basic things that could be added in the next version upgrades.

We can quote jobs so fast with E2 it has become the way we control the pace of our business. If we want to be busier we submit a quote within hours of the RFQ. If we are too busy we take longer to submit quotes. It also helps a lot with scheduling but scheduling is the most difficult function to use.

Ease of use and good tech support. Very similar to quickbooks

When allocating stock to jobs, unless it was purchased specifically for that job, it is a bit cumbersome so we had a custom report written to allow the tag number of the inventory to be scanned.

Archaic and Tedious is exactly how I would describe Exact JobBoss. There are significant limitations in the software to consider up front. Part numbers are limited to 30 Characters. Drawing numbers are limited to 16 characters. General Description field is limited to 30 characters. Their answer to this is to provide an extended description dialog box. But you can not see the value of extended description in any sort of list view, therefore you can not see the complete description of your materials or parts anyplace until you generate quote document, or purchase order document, or a report. The general Description field will clip your description. It will let you enter more than 30 characters. But if you save and exit, then open the same quote it will have clipped the description to 30 characters. The UI is not user-friendly despite other reviews. I seriously doubt they have conducted usability and ergonomics studies with actual customers. It is very easy to get off track and be very disorganized with materials. Where it should have a good predefined material structure. The reporting side is very limited unless you are familiar with programming Crystal reports yourself. If you are building a product structure where multiple components use the same material, there is no way to add the same material to multiple components at once. You can copy material from one component to another, however, you cannot copy just a single material. For example, the component that I am copying from may have 5 materials in it. I have to copy all 5 materials into the target component then delete the materials I don't want in it. Same way with copying routings. A tech support rep argued this with me via email. To convince him I was correct and it was not possible I had to take a video of my screen attempting to copy one material and send that to him. Only then did he come off his position that it was possible. I can not see both the routings of a component and the materials of a component at the same time. They are two separate view windows you have to click back and forth in. Likewise, you cannot see the materials in multiple components at once. You have to click back and forth between the components you are interested in. If they rearranged their UI you could do some of these things, because there is plenty of room on your average size monitor screen. I have a 24" monitor and at a comfortable resolution, JobBoss is really only utilizing about 50% of my display space with actual pertinent information and controls. It's very easy to accidentally delete things and there are not many places where you can Undo, so if you accidentally delete something you are SOL. There is no way to add additional custom properties to a component. For example, I can not have Customer Part # and Our Part#. There are unforeseen nuances as well with formatting as well. If you enter a value in Vendor Reference field or Detail Number, then it overwrites the space for Extended Description on our Purchase Orders with Vendor Reference or Detail Number instead. You can not delete a material that has been used in a job. Unfortunately, we have a terrible material database with poorly named materials. We would like to replace the badly named materials with new materials that make more sense. But there is no good way to do this. Once a material has been used, closed, or scheduled it can not be deleted. It can only be inactivated. But what I want to do is replace it completely. Now they will say that they have a replace functionality, but it is really a rename functionality. But you can only rename one material at a time. So it's not really a replace function. Lastly, if you have limited seats you can set a user sign out after a period of time. However, I have found that if you walk away and have not saved your quote or job and it auto signs you out, it DOES NOT always save it for you. So you may lose work that you have done since last save.

It has quoting, materials, costing, and scheduling, and job status capabilities.

Sadly the UI is severely lacking. And it seems not much thought is given to usability and efficiency.

Our experience has been excellent.

Gem-Trim is a small manufacturing company of control valve parts. The E2 Shop System fit our company perfectly with the three modules we needed (Manufacturing, Financial, Quality). E2 is not a multi layered system like some of the other systems we looked at. Gem-Trim uses all three modules to a high degree and the three modules compliment each other and provides management to a vast amount of information. The E2 System is an extremely user friendly product but still gives a small company the big company profile.

There were some minor obstacles in the program we had to overcome and adjust to, but the support from the E2 staff was a tremendous help and assisted us through those situations.

Overall experience with the personal at Shoptech. From the support to team to the sales team. All are knowledgeable.

The versatility, working with the custom development team and being able to get features that aren't out of the box. From the end users perspective it's easy to use.

I have no complaints at this time. Very pleased with the product.

Good Service generally and helpful on custom apps. We have done a bunch of them!

Good first level entry product. Lots of options for expansion. Priced well. works well for most of what we do

Could be easier to use. Search in fields could search the whole field instead of just in order. Need ability to reschedule batches of jobs or ops. Looking in the future to need better paperless abilities for the floor. This would be drawings, capacity dashboards. Also as things become more connected we are going to need ability to integrate to nesting

Overall this is the best application for what we need. The customer service is top notch. The custom development team is good.

I like the fact the you can route, have job costing, accounting, etc all in one area. For this type of application, this is the best software to choose from. Shoptech continues to make improvements and listens to the customers on where to improve.

The quality module needs improved as well as the scheduling. The repository in unusable.

E2 Shop is very user friendly! It is easy to navigate and easy to understand. E2 Shop has the best customer service we have experienced and has a wonderful online discussion board and help documents to help along the way.

We have experienced a good amount of "glitches" and software "hang-ups" that require a system repair which we were advised to do every 2 weeks. (All have proven to be software related).

Customer support and product was good. We aren’t a machine shop and are a travel service company. E2 wasn’t offering a Mobil App at the time we needed it. That is why we moved to another software to track all employees time and expenses.

It was great at linking in-house employee hours jobs.

It was not easy for employees to change their time during the day/week. Managers had to edit it.

It did what we needed it to do. Monitor Inventory, Produce Quotes , Acknowledgements, Invoicing. Keep a History. It has been an improvement over using spreadsheets like we were doing.

It did what we needed it to do. Monitor Inventory, Produce Quotes , Acknowledgements, Invoicing. Keep a History.

Need a basic scheduling of orders interface without buying another package.

E2 has been great to work with from the very beginning. We do not have an IT department but they helped walk me through the steps of setting up our system. They are always very nice and polite on the phone whenever I have to call. The system is great, with only a few bugs.

The way that E2 links all the different aspects together with various search functions. I can easily find ANYTHING i'm looking for and run so many reports to find out whatever information I want.

We still use the Access database version and it's only for PC. Two of us are dedicated Apple users, so that took some figuring out how to continue using Apple products with E2. There are only two reasons I haven't switched to the online hosted version - document type linking, and stable internet service.

Bottomline, the E2 Shop System is affordable, easy to use, expandable, versatile and worth the price we paid. The support is top notch and the sales process and our data transition was effortless. We purchased our software on February 23, 2005 and have been a customer for over 14 years!! The service and support has remained consistent over that time period and the company seems to be extremely customer focused. I would highly recommend the E2 Shop System.

What we like most about the E2 Shop System Software is the ability to expand and customize our databases. We purchased the SQL version which allowed us to put the E2 OEM program on steroids. We added custom fields and tables of things that were very specific to our manufacturing business. We also added a custom front end for our customers to access things like detailed part specifications, testing data, sales history, package tracking, and much more. We also added a custom backend for our employees to enter non E2 items into separate database tables and link the information to the customers and vendors already in E2. The best part is, we have a very high end custom solution at a fraction of the cost of some of the other solutions on the market. We have the ability to barcode scan, track employees time for payroll, calculate exact labor costs based on actual production times, track inventory, import our invoices into Quickbooks, perform accurate estimations / quotations and much more.

We started off with the Access database version which is limited in scope, but soon realized that the SQL version was much more powerful and allowed unlimited growth.

We have been using E2 for well over 16 years and so far we love it. We have used other systems and this one just seed to get it right. In that time we have only had a handful of issues of which most were fixed in minutes and all we had to do was call Tech Support and explain what was not working. The customer and technical support staff are extremely knowledgeable in what their software can do and how they can customize it to fit your every need. They have even extra fields set aside for all most every function to carry different data types just in case you have found a data point that they haven't thought of.

E2 creates a clutter free work space with a simple layout and design. Shop Tech has broken down the manufacturing process to get a true understanding of how our company really operates. The bolt on modules allow for greater control of specific functions in particular departments. We specifically use the Scheduling and Custom Order Import Automation functions. Scheduling give us a top level view, department view, work center view, and all the way down to a view of sub parts that make up a single part. This tells us exactly where an order is as well as if we are under or over loaded at the work center and department level. All I have to do is pull up the schedule, click a button for the level of detail I want to display and away it goes. The Custom Order Import Function has allowed us to automate the order entry process by simply downloading a file from our customer, pointing where I saved the file, and clicking "Import". This function creates the order and based off our custom company settings which we have setup to automatically pull from stock jobs, inventory, post a quantity to make or a combination of all of the above. We can then run a requirement report to see what we need to make to fulfill open orders or to make stock for inventory. It really doesn't get easier than that.

The extra modules do have a cost but they are well worth it. On the plus side of that, E2 will demo the modules with full functionality and if it doesn't incorporate everything that you need you don't have to purchase it.

I came on board with my employer in October 2014. They had been using JobBoss for over 10 years. With my ERP background, I quickly discovered that my employer wasn't taking advantage of many of the available utilities, including the Scheduling module. Within 3 months I had all 30 of our machining centers, plus all of the secondary resources and operations, set up and testing completed. Routings were stripped back and rebuilt with proper resource requirement setups to ensure proper scheduling of work and proper timing and load representation. Shift and holiday calendars were constructed properly. We turned on Scheduling in February 2015. With the first pass of the global scheduler (running infinite loading and allowing schedules in the past) we came out with a past-due backlog of some 4000 hours. After updating job progress on about 150 jobs, realigning a few things and making some setup tweaks, we realized that we were still over 2000 hours past due. However, we now had the theoretical start and end dates to work with, we could time materials properly, and could graph our loads to see what we were doing to ourselves with our booking practices. Since then, we have improved our utility of the system across the board. Raw material and finished goods inventories are accurate, so we can now use the Material Planning functionality. Raw material issues due to planning are non-existent. PO's for outside processing are now accurately priced, timed, and generated straight from the job routing. Use of Picks, Transfers, and Extra Quantities have given our inventory transactions full transparency. I look forward to Unite 2017 when I can see hands-on what other companies are doing to tap this system's potential!

Simple navigation, use of Favourites shortcuts, level of complexity is perfect for smaller organizations.

Would like to be able to access more information directly from the Job (ie from an outside process, be able to access the Purchase Order that is linked to it).