All Microsoft Dynamics GP Reviews

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Anonymous

10,000+ employees

Used daily for less than 2 years

Review Source: GetApp
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

User friendly and versatile ERP

I really liked using and implementing this ERP as users tends to like it and adpat very easy to it

PROS

I work for several years as a consultant implementing Microsoft Dynamics and I likes how user friendly this ERP is, is compatible with every Microsoft software, it is versatile and easy to use

CONS

It is not as strong in the manufacturing module as the most famous ERPs as it lacks on some concepts for manufacturing best practices, but for a small or medium company this ERP is more than enough

James

Electrical/Electronic Manufacturing, 51-200 employees

Used daily for less than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed September 2017

Senior Corporate Accountant

I love GP. I have for years. I've been a GP consultant, and have been a user for eight years. Before making the decision to select an accounting package, ask such questions as: What types of financial statements do I want? How detailed do I want them? Do I want to create separate entities or will departments work? GP has a very simplistic, onboard report writer. But if you need the ability to customize your reports, you should consider FRx. I believe FRx may be called something different now. It has a very advanced set of allocation accounts that I highly recommend to anyone that has to allocate expenses.

PROS

t's role tailored software that's easy to implement and use It looks and feels familiar to software your people use every day: Microsoft Office Excel, Outlook, and Word It enables fast, relevant access to current and complete information about your business activities and operations It goes beyond basic reporting and extends insight across your entire organization It seamlessly integrates with your other technology platforms It permits one to over 1,000 concurrent users It's highly customizable with dozens of industry-specific solutions It automates and standardizes recurring tasks It's scalable, versatile and flexible

CONS

With respect to the allocations, once the expense is entered into the allocation account, you lose the ability to run any detail on just the total of the expense. It would be nice if you could run a trial balance on the allocation accounts the same way you can with regular accounts. I've always thought security set up could be a bit simpler. It actually has gotten better through the years. Specifically, with eight separate entities, it would be nice to have a "master" setup where you could call up one group entity, assign the users rights, and then be finished. Currently, whenever I have a new user, I have to call up each individual entity and select all of the features I want the user to have. That means I have to do eight steps for each user.

Meghan

Education Management, 201-500 employees

Used weekly for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2021

DO NOT USE FOR PAYROLL

I hate it so much that I am writing this review on a Friday night, while I wait to see if I anything I or IT can do will make it possible for my workers to get paid on time next week.

PROS

Nothing. I even hate the cutesy "wait while we get things ready for you" splash screen.

CONS

This is a terrible, horrible, very bad way for people to turn in timecards. I don't know whether it is actually saving the accountants any time, but it has turned the bi-weekly chore of turning in my own timecard and approving my subordinates' timecards a nightmare. It is kludgy and confusing, and about every other pay period something breaks and it takes hours to figure out what is wrong. This is a universal experience with the system for every employee and supervisor I have spoken with, except that many folks have had worse problems--some of our employees have gone up to two months without getting paid! It's incompetence bordering on criminal negligence.

Reasons for switching to Microsoft Dynamics GP

No choice--IT thought this would be better, I guess.

Carson

Retail, 51-200 employees

Used daily for less than 12 months

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed November 2018

Dynamics GP High end accounting software thats usable

Great product, huge upgrade over SBM, but could be so much better if they streamlined the processes, and made it easier to find help in setting everything up. typical microsoft where user friendliness is a concept they simply dont understand

PROS

Can do most everything you can think of, workflow makes sense, cheque writing and invoice entry features are easy to use, once youve got the report functions figured out, can customize them to your needs for the most part

CONS

way too many keystrokes to perform the entries you need to make, some reports such an income statement are incomplete with no way to create them the way you want, error messages are pretty much useless unless youre an experienced user, even then, they can be difficult to cipher, looking for answers for how to do things is very poor, and because they keep updating/changing the interface without warning, many of the steps shown are out of date, thereby useless

Jana

Civic & Social Organization, 201-500 employees

Used daily for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2018

2018 Is Better than the last

PROS

I like the fact that I can sort things easier. For example when I'm looking for a specific invoice I can sort by date document type, number, etc. It makes things much easier. I know there are many things as a company we are not utilizing and would like to be able to.

CONS

I feel like there should be more advanced options when it comes to running such things as Trial Balance. I also wish there was more help with smart list. Maybe some kind of training video in the help module.

Linda

Banking, 501-1,000 employees

Used daily for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

Microsoft Dynamics GP

PROS

This system is laid out like a folder on your PC, making it intuitive for most users to learn. The import/export functionality is robust and allowed my organization to seamlessly integrate external website sales into the order processing/accounting module. This was possible because the solution is sequel based.

CONS

In order to share reports, the solution requires SharePoint, and there are times when the system processes slowly.

Gerardo

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed February 2022

Almost an excellent ERP, except for one little thing

It is very usefull to keep the tracking up to date and is so easy to use. I really love the mobile app because it synchronize with my contacts list on the phone.

PROS

I really like the ease of use for register the tracking of marketing opportunities and leads.

CONS

The Outlook add-on to synchronize taskts never worked properly, it hangs the Outlook console and I had to uninstall it, I tried it many times across 3 years and I already gave up.

Summer

Retail, 2-10 employees

Used daily for less than 12 months

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2017

A challenge to learn

Each portal operates under the same method which makes it easier to understand when moving through the many facets.

PROS

It has many functions and levels to operate a multifunctional facility. It includes Financials, Purchasing, Sales, Administrative, and a multitude of reports, inquiries, and lists that can be customized and modified to the users preferences.

CONS

There’s a lot to learn about the functions of this software. It’s difficult to correct errors and delete particular transactions. It can become very expensive depending on user support services and the number of users allowed to be on at the same time. Make sure that this is the right software for the functions of your company Before purchasing. The annual renewal can be quite expensive as well.

Anonymous

201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2022

Functional for accounting purposes

Great accounting software back then and still functional but there are better options nowadays.

PROS

Upgrading from SAM accounting software, Microsoft GP seemed a great step up to a strong accounting software.

CONS

The onboarding of finance stuff into MGP was not easy and required a lot of training. This consequently made talent acquisition unattractive.

Ron

Philanthropy, 501-1,000 employees

Used daily for more than 2 years

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2017

Great Program

Very good program Functionality is better than any program I have used

PROS

Extremely easy to use for a variety of situations. Never had any unexpected errors as we did with other programs. Used it for 23 Branches and 15 program areas. The ability to design your on statements with the report writer was great

CONS

Pricey Needs its own budget program. We had to design one and import/integrate the numbers in which was a headache

Karen

Electrical/Electronic Manufacturing, 11-50 employees

Used daily for less than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed August 2018

Horrible experience with this software!

Terrible software. I would not recommend it to anyone.

PROS

It seemed like it had a lot of features at the beginning that we were very excited to implement in our company.

CONS

All of the amazing features turned out to be not so amazing once we began to implement them. For one, everything was extremely complex and very non-user friendly. Second of all, we were promised that it would do more than it was actually able to do. And lastly, it had a ton of glitches that were constantly having to be ironed out.

Lewis

51-200 employees

Used daily for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed November 2017

Microsoft Dynamics Solomon Iv

PROS

Has all accounting features, Best for manufacturing/production Accounts for all raw materials for manufacturing through ease of use in the inventory

CONS

Poor customer support No ease of upgrade Frequent error messages after longterm use which freeze or quits the system

DIEM

Accounting, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

This software is easy to function for daily accounting tasks

I use this software for daily accounting tasks such as recording journal entries, keep tracks of payments and invoices. It is super easy to function the software. I have such great experience using this software and would recommend it to mid-size businesses.

PROS

This software is very easy to use compare with other accounting software such SAP. The price is reasonable. The worksheet is clear, understandable, less complicated. I would recommend this software to a medium size business.

CONS

The least things about this software is it cannot show the entire balance sheet of a period.

Shane

Accounting

Used less than 12 months

OVERALL RATING:

3

EASE OF USE

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed March 2015

ERP with a familiar MS Office feel

PROS

Microsoft Dynamics GP does a great job of integrating into the other mainstream Microsoft productivity applications many organizations implement, and it offers some great familiarity that helps someone new to the software feel more comfortable with using the application. Because it is a Microsoft product, there is also healthy mainstream/community support via online forums. And, of course, logical access is simplified thanks to integration with Microsoft's Active Directory but you may also opt for SQL Server database logical access as well.

CONS

Microsoft Dynamics GP is very light on Customer Relationship Management (CRM) features. Customer accounts and details can be stored in the software for invoicing and other accounting functions, but much is left to be desired. Microsoft instead points you to buying additional software, such as their Dynamics CRM product which integrates nicely with Dynamics GP but adds on additional licensing costs.

Janet

Insurance

Used more than 2 years

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

1

Reviewed August 2016

Very robust product, not good fit if you don't need all the features.

PROS

GP has great potential for large companies. But we do not have to keep track of inventories, and we do not use GP to track our sales or supply chains. This means we don't get to use many of the features.

CONS

GP does not integrate well with any non-Microsoft product, causing constant issues. It is also very difficult to learn to use quickly. The product is very robust, but is not user-friendly, and we had to constantly try to customize the way we used it to make it work for us. We also had issues with accounting functions, such as integrating reports and learning how to generate special reports.

Helen

Management Consulting, 51-200 employees

Used daily for less than 6 months

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed October 2016

Purchasing and Sales Module

I use Purchasing and Sales Module for the most of my time. Purchasing Module is excellent and easy to use. That will be even better if I could write more words in the description area. I really like the document Number setting. It avoids duplicate invoices. Sales Module has more functions which we don't need. But I like the automatic invoice emailing function. You don't have to print the invoice, scan it and send it. It saved us a lot of paper and time. The most useful part would be financial reports. You could generate any report you like and save them in your favourite smart list.

PROS

It could avoid duplicate invoice payments and it also could send invoice automatically. It could generate report very quickly and save it as your favourite Smart report.

CONS

The words size for viewing is too small and the words which you could write in description area is not enough sometimes. It's complicated to get a report at the beginning when you are not familiar with it.

Terry

Food & Beverages

Used less than 2 years

OVERALL RATING:

2

EASE OF USE

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed March 2016

Underwhelming Business Optimization

PROS

GP has the potential to do much of what you would expect from an enterprise software system.

CONS

Inspite of its potential to integrate many of the essential information activities within a business, GP falls short in making this an easy or intuitive task. A particular problem for our business is that we receive product in cases; however, GP apparently works in pounds. Therefore, we have had to purchase a third party software to dual track / translate cases and pounds --- this is a clunky process. Substantial custom Sequel code had to be written give users visibility to key data. Although we operate in the Seattle area, high quality VAR support options are limited.

Elisa

Computer Software, 11-50 employees

Used daily for less than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed September 2017

Great Plains limitations

Would not recommend this product.

PROS

I wish I could say something wonderful about this product but there are so many things that are not great.

CONS

Limitations: on amount of information allow to enter into fields in all modules, report writer is the worst.

Seana

Civic & Social Organization, 51-200 employees

Used daily for less than 12 months

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed March 2017

Clunky and complicated

I find this software to be complicated and not at all user friendly. It seems like you have to repeat information in several different area's that should just flow from one to another.

PROS

I like that you can export your reports in many formats. I use the pdf and csv formats often.

CONS

You have to repeatedly input information. I think it should flow from one page to the next.

Madubuchi

Food & Beverages, 51-200 employees

Used daily for less than 2 years

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed February 2017

Microsoft Gp

This software is decent for accounting but becomes difficult to use when it comes with the distribution.

PROS

The customer service.

CONS

Difficult to use

Mike

Construction, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

FUNCTIONALITY

4

Reviewed October 2021

Takes some getting used to

PROS

Dynamics has all the features necessary for financial management and reporting

CONS

It has taken our team quite a while to get up to speed with Dynamics, I think the UI could be more intuitive and some of the tools could be better laid out

laura

Retail, 51-200 employees

Used daily for less than 6 months

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed April 2019

easy and organized overview

PROS

I really enjoy using this ERP, since i work in retail it offers me dashboards that gives me an overview of the finances. I can access into the real-time information anytime and from anywhere. It has an AI that keeps a record of the information you put in so It also helps in cutting down on entering information manually by automating daily tasks and include tracking abilities

CONS

at th beggining it requires a lot of money, so for an startup or a small company its a big investment though it will be compesanted in the use of the ERP

Ahmed

Retail, 1,001-5,000 employees

Used weekly for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed November 2017

a little complex but still working

PROS

the integrated smart list is the best feature in this ERP as i can extract all historical data through it

CONS

could not extract a ledger regarding an account involved all debit and credit transactions with the interchange accounts

Jeffrey

Electrical/Electronic Manufacturing

Used more than 2 years

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2016

Great Package

PROS

I have used GP in several companies and I find it to be one of the easiest packages to use and to train employees on.

CONS

Canned reports not very user friendly. Too many "bolt-on" packages and not enough "built in" functionality, but this improves with every release.

Nick

Management Consulting, 11-50 employees

Used daily for less than 6 months

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

3

FUNCTIONALITY

4

Reviewed October 2016

Best to know an expert on this product

Microsoft GP is an interesting program to say the least. This product is wonderful for separating job costs and applying expenses to the appropriate job. As far as reports, it is near impossible to get high quality reports without extremely modifying the program. To the average user, this will be impossible. For a trained veteran that has years of experience, these reports can be made but it will still require an immense amount of work. Still you may have to hire an outside expert to get the reports where you need them.

PROS

It says Microsoft on it.

CONS

This product is very difficult to learn, especially for someone that is new.

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