NetSuite is a business management software suite offered as a service that performs enterprise resource planning (ERP) and customer relationship management (CRM) functions. It is a horizontal package designed for an extensive range of industries. The NetSuite Financials system can integrate with companies' back-office, sales and service processes.

NetSuite Financials includes applications for financial accounting, financial reporting and analytics, payment management, order and billing management, supply chain management and inventory management. Financial information through NetSuite can be accessed through a web browser or mobile device. The system undergoes automatic upgrades and comes with various customization options.

NetSuite is cloud-based and runs on a range of internet browsers. It supports data export into IIF or CSV files. Data security is ensured through NetSuite’s data center and the built-in security controls of the suite itself.



41 Reviews of NetSuite

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 41 reviews

November 2018

Ray from Call One

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

Netsuite for ERP/CRM/eCommerce

Overall, Netsuite has met our needs in our ERP migration and has a robust CRM/eCommerce capability as well.

Pros

Netsuite / Oracle is the total package for small companies looking for a an ERP/CRM and eCommerce platform all rolled into one product. The software is cloud-based and is updated twice per year and give news capabilities. It's eCommerce software has evolved nicely over the past 5 years and gets better and better.

Cons

Netsuite has many capabilities and you want to make good of use of it within your company. Sometimes that requires customizations which take more time and money than you would like, but that is with all software.

November 2018

Sam from Meadowbrook

Company Size: 51-200 employees

Review Source


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

2 of 5

Functionality

2 of 5

November 2018

Failed implementation and Oracle doesn’t care

We asked Netsuite ( just purchased by Oracle) for a refund based on not having the customization ready after 9 months. They told us basically they would not refund us the money and to basically sue them in California . We are a small company couldn’t afford. To do that . Be careful this a huge implementation and not good for small companies. I wish they would have been honest before they took our money. I hope this saves someone from making the same mistake we made.

Pros

Nice people located all over the world. That will try to help you if they can but to fragmented to be effective

Cons

We were promised a few very specific features that were a very important part of our business and 9 months later still not operational.

October 2018

Sahil Vijay from Vijay Holdings LLC

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Super software for medium sized business.

Pros

Solid performance, cloud based, easy to create users and superb security. You can really rest assured that with Netsuite, your business will be well served.

Cons

Costly and takes a long time to implement not to mention you have to implement through a third party reseller.

September 2018

Amy from Floracopeia

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Functionality

5 of 5

September 2018

Great for tracking stats and employee accountability on tasks

Pros

I love starting the day by seeing how many orders we have to ship, vs how many manufacturing tasks we have. It's a great, easy and fast way to line out the day's work

Cons

When mass creating manufacturing work orders, it duplicates a lot of the orders, and pulls up orders that we are out of stock on bulk or unable to complete at the time.

August 2018

Mylene from I.T Experts Philippines

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Functionality

5 of 5

August 2018

The #1 cloud ERP solution!

Pros

Netsuite is a cloud ERP that enables the company to use ERP system in low-cost manner. Netsuite offers complete modules to run a business just like Inventory, Accounting and CRM.

Cons

Try to request for a demo or trial for the software prior to engagement. This will help you understand and experience the look and feel of the system.

August 2018

JENNALEE from Consure Medical

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

NetSuite is fantastic! It is just very expensive.

Pros

NetSuite comes with so many features. Definitely one of the best systems out there. Customer support is great as well. The system is very user-friendly. If you are a bigger company, NetSuite may very well be worth the high cost.

Cons

It is *very* expensive. Definitely one of the most expensive systems out there. Also, implementation is on the lengthy side.

July 2018

Denver from I.T Experts Philippines

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Functionality

5 of 5

July 2018

Big help to develop a career path that can enhance the skills of employees.

Pros

Its a great system that will help businesses to be more competitive and more reliable. Also because it is cloud base software the advantage of it is that you're always using the most current version or the updated platform.

Cons

This system will challenge your skills and ability to adopted on new advanced technology and you need to commit your time to be more effective.

June 2018

Brian from Nu-Brite industries

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2018

Reached out to Netsuite to see if they would be a good fit for our ERP search

Would love to work with them again on another project but they are a good a fair team.

Pros

Overall a great solution with lots of modules and options for manufacturing. Great qualification skills and a effective demo from their staff.

Cons

We came to the understanding that our company would not be a good fit for the solutions. It is great to work with a vendor that gives you straight answers and does not try and over sell.

May 2018

Emily from lgh

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

3 of 5

Functionality

3 of 5

May 2018

Accounting made easy

Pros

While utilizing the system it provided a lot of different functionalities. The company has multiple entities and cost centers within each entity which all had different cost codes. The system kept everything orderly and made it easy to record keep for each entity and department.

Cons

I did not have any negative experiences with this particular service. Maybe just the initial set up was challenging because we had a complicated structure.

May 2018

Tharsanan from University of moratuwa

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

Best ERP software You should try.

This is the right software which gives us, capability to grow faster.

Pros

One of the best ERP software i ever used. It is easy to use and configure. it gives us many features for users and beginners can learn this software easily.

Cons

I don't have any major Cons but they can improve their customer support. A lot of available features make this product little complex.

April 2018

Carlos from gA

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

The Future is Now with NetSuite

Pros

NetSuite is a business management software suite offered as a service that performs enterprise resource planning (ERP) and customer relationship management (CRM) functions.
NetSuite Financials includes applications for financial accounting, financial reporting and analytics, payment management, order and billing management, supply chain management and inventory management. Financial information through NetSuite can be accessed through a web browser or mobile device. The system undergoes automatic upgrades and comes with various customization options.

NetSuite is cloud-based and runs on a range of internet browsers.

Cons

Does not supports data export into xls files. CSV files are limited to only one worksheet for export, not multiple worksheets as xls files

March 2018

Jan from Fonality

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Functionality

5 of 5

March 2018

Netsuite has been a huge help for our company.

Pros

Inventory control and communication to customers via email and employees has been smooth because of Netsuite.

Cons

Building reports can be complicated and can be difficult to figure out for a non-tech. You can spend hours with Netsuite support to build a report for your need.

December 2017

Brian from Midwest Foods

Company Size: 201-500 employees

Review Source


Ease-of-use

4 of 5

Functionality

5 of 5

December 2017

Netsuite Review

Pros

Netsuite has a dynamic interface which allows for customization for all of our business needs. We can set it up so that everything we use is in one place.

Cons

Uploading large amounts of data will cause lags and delays. It can take hours to edit data if your company has a larger inventory.

December 2017

Alex from Netfortris

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Customer support

3 of 5

Functionality

3 of 5

December 2017

Useful review of information

Pros

-tabs are easy to use to search a customer's account for orders, sales history, and other useful information without having to navigate to multiple web pages
-placing orders and reviewing orders is straight forward process and appears as a line item for easy reviewing.
-useful 'back' tabs to navigate if you click on an order and want to go back to the main customer account page

Cons

-no order summary when reviewing sales orders, so you have to click on each order to see what was ordered
-sometimes webpages can be a little slow loading.

November 2017

Yoga from Sonifi solutions

Company Size: 201-500 employees

Review Source


Ease-of-use

2 of 5

Functionality

2 of 5

November 2017

Netsuite- Financials review

Overall we are not satisfied on NetSuite product. we are still struggling to maintain the same.

Pros

Not much pros to mentioned however i would only say It does have lot of features for our financials

Cons

Nothing is standardized, worst customer support , lack of communication gap between their customers. no smooth integration between different systems

November 2017

Olivia from K08 Sounds

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

4 of 5

November 2017

Customer support is rare

Pros

This is an efficient and up to date software, but there is no hope for users that may have questions, etc.

Cons

After the trial it’s very hard to get any customer service or contact from the company. The service team sells the product and then they are nowhere to be found, and very difficult to contact.

September 2017

Sagit from Candywirez

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Functionality

5 of 5

September 2017

Great Software

Overall its a good program, and I do enjoy using it in my company.

Pros

Netsuite has many functions to make any business run easily and smoothly. This program is very user friendly.

Cons

Since there are so many tools you can use with Netsuite, it can get a little confusing to set up you Netsuite the way you want it. There are many different options to customize your homepage which can get a little tedious.

July 2017

Kristine from Aleatech

Company Size: 1 employee


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

NetSuite CRM+

It's a good all around software.

Pros

Because NetSuite provides customization it gives you freedom to tweak the software and mold it perfectly to your business needs

Cons

Sometimes upgrades and new versions causes problems with the current system. Keeping up with NetSuite, tech drama. The price is too expensive for small business owners :-(

June 2017

Daniel from Netfortris

Company Size: 201-500 employees


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

5 of 5

June 2017

Netsuite is a great tool.

I'd highly recommend Netsuite for anyone that is used to SAP.

Pros

I like the ease of use, reporting features are great, and overall experience is excellent. I also like the fact that I can be anywhere in the world and log into my account.

Cons

Product support is lacking. Takes a long time for requests to be fulfilled, or they will tell you flat out that it will take 6months to a year.

April 2017

Brian from Midwest Foods

Company Size: 201-500 employees


Ease-of-use

4 of 5

Value for money

3 of 5

Functionality

5 of 5

April 2017

Netsuite Review

Pros

This product allows for easy user navigation. CSV uploads are a time saver and allow for mass amounts of data to be changed in the system quickly.

Cons

It will occasionally freeze up when running various larger reports with more than five or ten criteria.