NetSuite
NetSuite
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Showing 1 - 5 of 1,156 reviews
Apeksha
Company size: 1,001 - 5,000 employees
Time used: More than 2 years
Review Source: Capterra
September 2021
Best ERP out there
Federico
Verified reviewer
Company size: 2-10 employees
Industry: Banking
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
September 2022
Great product for a Small / Medium Business
Once we pass the initial challenges from the initial implementation, it does have become an invaluable part of our daily operations.
Pros
We are using this CRM for some time and really have become a critical tool for our commercial team, it has great lead tracking capabilities that allowed the reduction of the time needed for closing deals. Customizing reports anyway we want is a great tool in managing our forecasts. In addition, we were able to integrate it with several tools with no problem.
Cons
The investment in this tool is high since NetSuite was acquired by Oracle. Third party integration can be challenging if you don't have a specialized support team. We did have to spend some time training our associates.
Reasons for choosing NetSuite
We did a cost / benefit analysis and NetSuite CRM had the highest score.
Reasons for switching to NetSuite
We needed a more robust and flexible tool to improve our commercial capabilities.
Response from Oracle
Thanks for taking the time to leave a review, Federico! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
Replied September 2022
Mauro
Verified reviewer
Company size: 51-200 employees
Industry: Apparel & Fashion
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
March 2022
NetSuite SuiteCommerce is Powerful But Pricey
We liked the interface and capabilities of SuiteCommerce, but we did not enjoy the costs associated with ownership. SuiteCommerce may have been too aggressive of a platform for where we were in terms of eCommerce presence and sales as we were trying to build it out. Other platforms may have been a better option in our case, but SuiteCommerce is probably a better fit for a company going all in on eCommerce and is ok with the up front spend to get it going.
Pros
SuiteCommerce offers all the features you need for a successful eCommerce implementation.
Cons
The price to purchase and implement, and the cost for 3rd party developers can add up very quickly. A proper assessment of ROI is needed to see if other options may be more viable.
Reasons for choosing NetSuite
We had little option but to agree to implement SuiteCommerce for the division it was to be used for.
Reasons for switching to NetSuite
We were kind of forced to make the switch to NetSuite SuiteCommerce for our US division as it was selected by the person over-seeing those operations. We probably would not have selected this platform for where we were in our eCommerce presence.
Shane
Company size: 201-500 employees
Industry: Mechanical or Industrial Engineering
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
December 2022
NetSuite is a very easy solution for order placement
I think it is a great system and very easy to use once you learn it. Within a few weeks I had the system pretty much mastered. Now after two and a half years, I don't even have to think about things, I know exactly where to go for the task I am doing.
Pros
It is a great program for inventory management and order placement once you get through the learning curve, which is not very hard to learn. Their support team has been out standing in training us and helping us through the learning of this software.
Cons
There are some steps that could be made easier with some adjusting of the software. Once particular thing is when using the search box to find a particular inventory item, if it is a popular item it will pop up all of the quotes and conversations about that item first instead of the first thing on the list being the product itself. It just requires an extra step to get the inventory item to pop up first. You have to go back to the search box and put inv: before the inventory item and then it will be the only thing that pops up.
Response from Oracle
Thanks for taking the time to leave a review, Shane! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
Replied January 2023
Roxanne
Company size: 11-50 employees
Industry: Accounting
Time used: Less than 6 months
Review Source: Capterra
EASE OF USE
2
FUNCTIONALITY
3
December 2022
Not too user-friendly
So far, so good! It gets me what I need, but it could use updated programming.
Pros
This software can do a lot!...if you know how to use it. I do like how much information it holds and how you can prepare different reports with the information you need.
Cons
It is not very easy to customize reports or gain access to one-on-one, on-demand support. I'd like to see more tutorials or online guides that would help new users customize and create the reports they need. It also has a pretty slow processor.
Response from Oracle
Thank you for taking the time to leave a review, Roxanne. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at lauren.dattilo@oracle.com so we can connect directly with you on feedback.
Replied January 2023