Best ERP out there

Great product for a Small / Medium Business

Once we pass the initial challenges from the initial implementation, it does have become an invaluable part of our daily operations.

Pros

We are using this CRM for some time and really have become a critical tool for our commercial team, it has great lead tracking capabilities that allowed the reduction of the time needed for closing deals. Customizing reports anyway we want is a great tool in managing our forecasts. In addition, we were able to integrate it with several tools with no problem.

Cons

The investment in this tool is high since NetSuite was acquired by Oracle. Third party integration can be challenging if you don't have a specialized support team. We did have to spend some time training our associates.

NetSuite SuiteCommerce is Powerful But Pricey

We liked the interface and capabilities of SuiteCommerce, but we did not enjoy the costs associated with ownership. SuiteCommerce may have been too aggressive of a platform for where we were in terms of eCommerce presence and sales as we were trying to build it out. Other platforms may have been a better option in our case, but SuiteCommerce is probably a better fit for a company going all in on eCommerce and is ok with the up front spend to get it going.

Pros

SuiteCommerce offers all the features you need for a successful eCommerce implementation.

Cons

The price to purchase and implement, and the cost for 3rd party developers can add up very quickly. A proper assessment of ROI is needed to see if other options may be more viable.

NetSuite is a very easy solution for order placement

I think it is a great system and very easy to use once you learn it. Within a few weeks I had the system pretty much mastered. Now after two and a half years, I don't even have to think about things, I know exactly where to go for the task I am doing.

Pros

It is a great program for inventory management and order placement once you get through the learning curve, which is not very hard to learn. Their support team has been out standing in training us and helping us through the learning of this software.

Cons

There are some steps that could be made easier with some adjusting of the software. Once particular thing is when using the search box to find a particular inventory item, if it is a popular item it will pop up all of the quotes and conversations about that item first instead of the first thing on the list being the product itself. It just requires an extra step to get the inventory item to pop up first. You have to go back to the search box and put inv: before the inventory item and then it will be the only thing that pops up.

Not too user-friendly

So far, so good! It gets me what I need, but it could use updated programming.

Pros

This software can do a lot!...if you know how to use it. I do like how much information it holds and how you can prepare different reports with the information you need.

Cons

It is not very easy to customize reports or gain access to one-on-one, on-demand support. I'd like to see more tutorials or online guides that would help new users customize and create the reports they need. It also has a pretty slow processor.