NetSuite Software

Pros

It has the ability to act as a decent CRM as well as an ERP for a medical device manufacturer that was closely watching drug inventory. Our operations and accounting team found it to be very valuable.

Cons

I was primarily using NetSuite for CRM purposes. It's not as user-friendly compared to SalesForce, but it did the job well enough.

Pros

It has a lot of customizable options, but is NOT easy to use or learn. It requires knowledge in computer programming.

Cons

Very difficult to get customer support when you encounter issues. You can find answers in most asked questions but there is not further knowledge they will give you besides what's already listed.

Pros

I was able to create an parent account with children accounts which enabled a lot of control from a management standpoint.

Cons

When we created documents to search for our knowledge base it was very difficult to have those items searchable with keywords.

Pros

NetSuite's standard capability is easy to use and deploy. The expansion into mobile platforms is good although it could be better. They used to have Outlook integration which although buggy was an excellent method of ensuring all customer comms via email were accurately recorded in CRM

Cons

We were very early adopters of NetSuite and as such we're forced in the beginning to custom develop much of the capability we needed simply because NS hadn't yet created it. Over the years we've become reliant on this custom development which is stable but very slow, complicated and virtually impossible to support. Unwinding ourselves now to make use of the standard out of the box capability NS now provides is virtually impossible

Invoicing and track people works is really simple with this app.

Pros

Is very flexible and you will have de capacity to really customize your dashboard and your system to meet you and your company needs. Support have been great so far and I've never experience a downtime while using it.

Cons

Sometimes is really slow and will test your patiences when running complex workflow inside the application. In the Documentation is really hard to find what you are looking for even though most of the stuff is there.

easy purchase order requests for vendor payment

Pros

Netsuite is easy to navigate and use with a great UI, especially for someone that frequently uses it.

Cons

The only thing I do not like is that you must click "submit" after clicking "save". Both buttons look the same, so there have been a few times where I saved it without submitting which ultimately delayed the purchase order from being processed in a timely manner.

Pros

I like how each organization can tailor the product to its specific needs. I also appreciate the fact there is an open app market.

Cons

Visually, the product could use an update for non-admin users. I know there are customer (retail or otherwise) NetSuite products that look smoother, but for the average user using the program for accounting/bookkeeping purposes, it could look nicer.

Pros

Saved Searches allow us to customize reports and see the information in a new unique way.
We were also able to easily set up a subsidiary in another country using NetSuite

Cons

It can be hard getting everything set up exactly as you need it once you go live, but once you figure it out it saves time.

Pros

User friendly, user specific for a company with different departments with varied functions. It's helpful to make sure that the interface functions best for the department using it, and the way it can be transformed for different purposes is astounding.

Cons

Could be more condensed to increase prime user experience. Often I feel like I have too many choices or get lost in a dropdown menu.

Pros

The interface is very user friendly and helps make the process quick and easy. All the Bells and whistles.

Makes invoicing fast & very easy. Lots of options & easy to customize this software to make it work for your company & what you are invoicing.

Pros

NetSuite can do so many things. It is the easiest program I have ever used for invoicing. It has a lot of different options to choose from that you can utilize. You can tell it to tax a customer/parent company or you can tell it that the company is tax exempt. So everytime you do an invoice for that company it will automatically add or not add the tax. There is even a "file" section that you can upload forms like tax exempt forms, or customer contracts. And it is so easy to bring up a company & see all of the invoices that we have ever made for them in a list. It has made our invoicing streamlined & very straight forward. This software has so many options it's crazy. If anyone in our accounting department can think of something that would be helpful to us on the invoice that is not already there, the president of our company can go into the "back ground" of the software & add & delete fields from our invoicing templates. Love this program!!!

Cons

It can be confusing to figure out how to set up your "Dashboard" for your own specification & usage. Other than that there isn't anything that we don't like about NetSuite!!

Best ratio of features and price on an ERP.

Pros

Using an ERP sounds like a big decision. The main concern people has when thinking about using a cloud ERP is the flexibility they won't have. In Netsuite case is completely opposite. You will have your own instance and do almost what you want to do on top of it. Uptime is around 99.9X% which is more than acceptable. The availability to connect it to other external platforms trough API is a dream made true. Is very reach in features and quality.

Cons

When you process lot's of data in batch mode or you need to have API responses in real time, be careful. You can have acceptable time responses, but you might need to buy extra queues processing.

Pros

The reporting is useful for review of sales cycles and internal information. Allows easy tracking of deals.

Cons

Its difficult for sales rep to navigate. It takes to much time to enter the information for leads or prospects. I would like to streamline that. I hear SalesForce is much better.

I know a way easier to get my inventory adjustment done

Pros

When I doing the inventory adjustment . very easy to access and even I was the first time user. I can function very easily

Pros

We switched to this system which is web based which was different than what we were using before. Processing of orders and transactions is easy.

Cons

Customization can be a bit difficult. Being that it's web based - sometimes things can take a bit longer however - it's well worth it

To be successful at any Integration, like NetSuite their needs to be a lot of communication. I think some things that was promised for an out of box solution like NetSuite has many limitations. We were finding that a lot of integrations from our legacy systems took a lot of development to and from NetSuite. Over all NetSuite is a great product, despite all the issues.

Pros

The way the NetSuite software was layed-out was easy to navigate. A lot of features are hidden in multiple drop down menu's so the learning curve could be much faster if pages you used most could be pinned at the top of the menus.

Cons

Like I stated before the most used pages are hidden in the menus.

Advice to Others

Be prepared to custom develop your own webpages to make a lot of complicated legacy items work with NetSuite. If you just think transferring your data to NetSuite and think it will work out of the box then your in a big surprise. Overall NetSuite is a great product for a small to mid-level ERP system.

If you are looking for a system you can log into and in a few days be fluent and feel comfortable, NetSuite isn't for you. It is an extremely powerful and flexible system. That power and flexibility brings a high level of complexity.

I'm a consultant that recently helped a company move from Peachtree to NetSuite including all their accounting processes and their website. It was a complex process that took a strong attention to detail and much forethought. It isn't something you'll do in a month. Now 1.5 years later, that company is thrilled with their choice. Sales are way up because of the improved website. Customer service ratings have skyrocketed because the CSRs now have a complete picture of the customer and all their interactions including website, phone, and email. The business owner has a much more detailed image of the business and is able to make decisions faster that have a positive impact on the business. Before NetSuite there was much more guesswork. Now decisions are based on actual data.

All this doesn't come cheaply or easily. NetSuite can be tuned to your business in nearly infinite ways. I still fine tune their experience on a daily basis a year later. Customizing emails, pdfs, transaction screens and more. All this pays off with more efficiency in all aspects of the business.

If you are looking for fast and simple, you will be very disappointed. If you are looking for something that has the power to do many, many things and you're willing to put in the time and money it takes to get a great return on your investment, you'll be happy.

Pros

Power and flexibility.

Cons

Complex.

Advice to Others

Best to have a consultant or NetSuite partner help you with the implementation.

Netsuite has a lot of really valuable functions. The huge drawback would be that it is not user friendly at all. Once you become trained in it's functions, it does have a lot to offer.

Pros

Many different functions

Cons

Not user friendly

I have been working for more than a year with NetSuite. Having used SAP, JD Edwards and other accounting and ERP software in the past, I can confidently say that NetSuite is by far the most complete, easiest to use and easiest to report out of. Apart from the fact that it allows yo to create automations or workflows for virtually everything your business needs. NetSuite controls and features and functionality are outstanding for this fully cloud-based solution.

Pros

Fully customizable to the business needs!

Cons

The learning curve could be a little high, but once you learn the basics is super easy to use.

Advice to Others

Just amazing!

It's a good product for business. I would recommend this product to anyone that has a small business

Pros

N/A - Haven't been using it long yet

Cons

N/A

Advice to Others

Always research and learn the software before purchase