All NetSuite Reviews

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Apeksha

1,001 - 5,000 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed September 2021

Best ERP out there

User Profile

Courtney

Verified reviewer

Information Technology and Services, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

With NetSuite, we'll be able to expand our business

I highly recommend NetSuite. It provides everything a manufacturer, no matter how big or little, might want. With NetSuite, we have room to expand as we progress. We're currently still using manual stock counts but are making moves toward a barcode scanning system.

PROS

Our firm outgrew QuickBooks, which was the business challenge that NetSuite addressed. Consequently, we are currently focused on becoming proficient in NetSuite as soon as possible. As a result, I am spending a lot of time teaching and creating systems for use by other salespeople.

CONS

Estimating the cost of an assembly by looking only at the BOM. The most up-to-date information must be calculated and made available. It's simple to figure out the gross margin. Our earnings are based on a margin, and the numbers shift during the day.

Reasons for switching to NetSuite

Some of the ways in which NetSuite differs from other applications can be perplexing at first. However, progress is being made; it will take some time.

Vendor Response

Thanks for taking the time to leave a review, Courtney! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Replied March 2023

User Profile

Federico

Verified reviewer

Banking, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2022

Great product for a Small / Medium Bussiness

Since I have experience in implementing ERPs, it was fairly easy to implement and train the personnel, after a few months the company runs smoothly and with great KPIs.

PROS

- It was very standardized and easy to implement in the company once we know what we needed - Specific modules help you focus on the company's needs - Data Management is robust, allowing to have a clean Data Base - Oracle provides an excellent customer service - We didn't need many it specialists to implement the ERP

CONS

- Price is high - Being standardized not allow for much customization - Sometimes adding another module is difficult because the tools is a little strict - Tool is weak for specialized industries such a manufacturer, warehouse and specialized technical business.

Reason for choosing NetSuite

I knew NetSuit which improve my project to succedd

Reasons for switching to NetSuite

We needed better integration and customer support.

Alberto

Verified reviewer

Real Estate, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

NetSuite masters our financials and inventory across the board

Currently, we use NetSuite in all areas of our organization which are finance, inventory, ordering, production, marketing and sales, plus the e-commerce website. I like that everything is integrated and the reports are updated in real time and the dashboard indicators have been a great help in decision making. The dashboard reminders are a great help for me to monitor everything that is going on (or not going well) in our organization. For problem solving, it's simpler with NetSuite. The cloud-based solution has saved me a lot of time without having to sustain servers, workstations or computers. Adding users or workstations only requires Internet access.

PROS

Most of the items we make are combinations of other items we own and it effectively handles them during all phases, using different unit types and updates for stock tracking. The way stock is allocated to these products is very accurate. All components work optimally and there is no need to update any component to get accurate information. It started out as a finance package, so I think that remains the main virtue of the software.

CONS

A simple POS store option should be feasible to use without purchasing an additional expensive component that is designed for companies with multiple branches. The ordering system could be simplified by adding a "Print or Invoice" button to the order completion screen. Archived searches and customized reports could be useful for those who are not computer or programming savvy.

Vendor Response

Thanks for taking the time to leave a review, Alberto! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Replied May 2023

Daniel

Electrical/Electronic Manufacturing, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed May 2023

Promises the earth and delivers nothing

Our experience was shocking. A whole year wasted on implementation and it seems like the whole of Netsuite is a merry go round of staff movement. The whole team changed and left a total mess. They couldn't even get the maths on the invoices to add up.

PROS

The sales team sold us the dream - integration, time saving, upgrade all areas of the business to be more efficient.

CONS

The system doesn't match any of the promises made. It's slow, clunky, long winded and not user friendly.

Reason for choosing NetSuite

Our existing system is faster and easier to use that we can alter it far more effectively than Netsuite.

Vendor Response

Thank you for taking the time to leave a review, Daniel. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at lauren.dattilo@oracle.com so we can connect directly with you on feedback.

Replied May 2023

Brendan

Investment Management, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed February 2023

Effective Cloud-Hosted ERP

As part of our investment/integration approach, we have moved several businesses from QuickBooks to NetSuite. This is equivalent of going from mom-and-pop to professional-level accounting/reporting. We're very happy to have made the switch, and we expect to bring other of our businesses abroad the platform as a means of standardizing our accounting practices groupwide.

PROS

Relative to other softwares, NetSuite is easy to implement and learn for non-technical users. Our businesses use NetSuite for a variety of accounting and finance tasks, and across-the-board our staffs have been able to pick up the tools and, in some cases, master them quickly with even just a little user acceptance testing.

CONS

NetSuite needs a UI upgrade -- it was clearly developed in the late 90s/early 2000s. UI tech has advanced considerably, and some implementation of modern techniques would help improve the product. Our main complaint w/r/t NetSuite is the lack of very good implementation and development support. Lastly, there are some surprising gaps in the software; for example, there is no native functionality for approving changes to vendor bank details, an area of high fraud risk. We have developed our own solution, but we would have expected some native functionlaity for that, given the risk.

Reason for choosing NetSuite

We looked to peer advice and it pointed us to NetSuite.

Reasons for switching to NetSuite

We are a public holding company, so QuickBooks was not going to cut it long-term for the level of professional process and audit controls we needed.

Vendor Response

Thanks for taking the time to leave a review, Brendan! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Replied February 2023

Yann

Verified reviewer

Computer Software, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed June 2023

NetSuite Review

All things considered, NetSuite is a great instrument that can aid with streamlining operations and heightening performance at any business.

PROS

I really appreciate NetSuite as an all-in-one, cloud-based enterprise resource planning (ERP) system. It enables me to oversee a range of operational tasks in one place. Furthermore, the software furnishes me with powerful insights into my client data and business efficiency to make informed decisions quickly. Additionally, I enjoy the user interface of NetSuite - the visuals are user-friendly, and the navigation is straightforward. Additionally, it's convenient that NetSuite is compatible with multiple leading third-party applications and platforms. This allows me to access and organize key data easily.

CONS

NetSuite has many features that make it a great choice for businesses. Choosing all the right features can be difficult, but it's generally a very user-friendly platform. I have nothing negative to say about NetSuite, as I found it a great program.

Vendor Response

Thanks for taking the time to leave a review, Yann! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Replied June 2023

Marek

Financial Services, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed May 2023

NetSuite Review

The platform offered a robust and integrated solution for managing various aspects of the business. The extensive functionalities, scalability, and flexibility of the system allowed for tailoring it to the unique needs of the organization. The availability of real-time data and insights through the reporting and analytics tools supported informed decision-making. While the initial learning curve and complexity of the system presented some challenges, the overall benefits of NetSuite in terms of efficiency, productivity, and data visibility outweighed them.

PROS

One of the things I liked most about NetSuite was its comprehensive suite of business management tools. The platform offered a wide range of functionalities, including financial management, inventory management, customer relationship management, and e-commerce capabilities. The seamless integration of these modules provided a holistic view of the business operations, enabling efficient data management and streamlined processes. The robust reporting and analytics tools offered valuable insights into various aspects of the business, supporting data-driven decision-making. Additionally, the cloud-based nature of NetSuite allowed for easy access from anywhere, facilitating remote work and collaboration.

CONS

Oone thing I liked least was the complexity of the system and the learning curve associated with it. Due to the extensive range of features and customization options, it could be overwhelming for new users to navigate and configure the system according to their specific needs. The implementation process could also be time-consuming and require significant effort to set up and customize the system to align with the business requirements. Additionally, the customer support could be improved to provide more timely and responsive assistance.

Vendor Response

Thanks for taking the time to leave a review, Marek! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Replied May 2023

Amadou

Internet, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed May 2023

My review NetSuite

With this incredible tool, managing your projects becomes easy

PROS

For the proper management of our projects we have chosen this tool with its various features, it's really impeccable

CONS

Honestly, we haven't hated a few things yet that we don't like honestly

Vendor Response

Thanks for taking the time to leave a review, Amadou! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Replied June 2023

Eduardo

Verified reviewer

Marketing and Advertising, 1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2023

This is the perfect solution for comprehensive business management

Since I started using this platform, I have noticed a significant improvement in the efficiency and control of my business operations. The complete integration of all areas of my business into a single platform has been especially helpful, allowing me to see how our operations are performing in real time and make informed decisions based on accurate data.

PROS

What I liked the most about this platform is the complete integration of all areas of my business. With NetSuite, I was able to manage my accounting, finances, sales, purchasing, inventory, and much more, all in one place.

CONS

the initial learning curve is quite steep, which means it can take some time to get used to the interface and navigation on the platform. Another aspect that could be improved is the customization of the reports. Although NetSuite offers a wide variety of pre-built reports, finding a way to customize them to meet my specific needs has been a little difficult.

Vendor Response

Thanks for taking the time to leave a review, Eduardo! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Replied April 2023

Kevin

Verified reviewer

Market Research, 1,001-5,000 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Power up your business from the cloud with NetSuite.

PROS

With NetSuite, business management can be done from anywhere. Additionally, it offers a wide range of tools that allow for comprehensive management from a single software.

CONS

So far, this tool has met all my expectations.

Vendor Response

Thanks for taking the time to leave a review, Kevin! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Replied June 2023

Seth

Consumer Goods, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed November 2022

Good ERP for Medium-sized Businesses

Our company switched to NetSuite from using QuickBooks for years. NetSuite is a much more robust software, and what drew us to it was the reporting capability. So far, after 18 months using the product, it's been a challenge to extract the reporting we were sold on. It seems like a classic disconnect between the sales rep and the technical team and/or actual execution. Or, maybe our expectations were just too high.

PROS

NetSuite keeps track of our accounting activity well. As NetSuite will tell you, they were built with Finance as their first priority. The software is a single source of truth for the majority of our business activity.

CONS

There's a steep learning curve for getting the most out of the software, specifically around reporting. And there is literally no support from the NetSuite team unless you pay big quarterly fees for their Advanced Customer Support on top of the regular software costs. It seems like the NetSuite team would want you to be equipped to properly use the full functionality of the software, but they don't seem incentivized to proactively educate and/or support their clients. This is not to say competitors will do any better. In fact, I believe NetSuite offers the most value as an ERP to medium-sized businesses.

Reason for choosing NetSuite

Bigger ecosystem. More value for the money spent.

Reasons for switching to NetSuite

We out grew QuickBooks and NetSuite allowed us to automate some of our accounting functionality.

Vendor Response

Thanks for taking the time to leave a review, Seth. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at lauren.dattilo@oracle.com so we can connect directly with you regarding your feedback.

Replied November 2022

Mark

Renewables & Environment, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed October 2020

NetSuite Review

NetSuite has served as well as a full-feature ERP system. We can manage many aspects of our business all in one system including managing projects, recording timesheets, order-to-cash, procure-to-pay, internal case support, CRM, and more. I feel that NetSuite is much easier to learn and more intuitive than other systems, but it still requires time to set the system up for a company's individual needs. NetSuite is set up for wide-ranging customizations, but in many cases these customizations are necessary to get the full benefit of the program. Our time investments in NetSuite have paid off, but the program definitely requires a lot of love to adapt to the changing needs of the business.

PROS

I really like the user-friendly appearance of NetSuite, especially compared to other older systems. I think the appearance makes NetSuite inviting and accessible. In general, the program is easy to learn, and NetSuite does multiple updates every year to add to the features.

CONS

There are times where it feels like features are inexplicably absent from NetSuite. Users have the ability to submit enhancement requests, but it can take years before these are implemented. Additionally, tech support can be hit and miss on providing effective solutions to problems.

Reasons for switching to NetSuite

We wanted a full ERP system that could manage other areas of the business instead of just recording financial transactions.

Vadim

Machinery, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed September 2021

Great eCommerce system highly integrated with backend ERP and CRM

We were able to grow and scale our business up to improve our internal processes. Ability to convert support Cases into Quotes and then in turn convert those Quotes into Orders was huge for us. It allows to track the conversion of our quotes into orders. Provide better response times and organize our quoting and order entry processes. Improved SEO tools for online store.

PROS

Great deal of features. Ability to customize your system to accommodate practically any type of business process. Seamless Integration between eCommerce, CRM and ERP systems, all-in-one data storage. Easy to integrate with third party NetSuite modules for variety of ecommerce channels - Amazon, etc. Security. Cloud Computing Model.

CONS

Suite Commerce Advanced vs NetSuite version compatibility. Once you selected certain SCA implementation of the online store and once you invested into modifications of this particular version you are locked in this version. It doesnt have the same software update cycle as NetSuite ERP and CRM. That results in two disadvantages - first, the web store becomes eventually outdated and second, with each upgrade of the NetSuite we have to go through extensive testing to make sure that compatibility between New Back End ERP and CRM and Old Online Store has not been broken.

Reason for choosing NetSuite

All-In-One - ERP, CRM and eCommerce platform. Ability to modify flows to suit internal business processes specific to our Industry.

Reasons for switching to NetSuite

Our homegrown platform didn't have CRM module, the web store functionality was outdated and platform it was running on was outdated as well.

Eric

Wholesale, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

A future proof platform for your business

It’s hands down the best platform on the market for distributors. With Amazon’s impact on B2B eCommerce distributors are looking for new eCommerce avenues and NetSuite seamlessly provides this as a part of the solution.

PROS

Throughout my career I have worked with a lot of enterprise software platforms. The thing I like most about NetSuite is the ease of administration/maintenance and flexibility. It is an ERP, CRM, eCommerce and Business process development platform in one. Users are hard-pressed to find a business case they can’t be custom developed a NetSuite with ease well writing through future software upgrades without headaches. This is extremely rare in enterprise software platforms. NetSuite is a future-proof platform for your business, you can’t outgrow it, you won’t have to worry about upgrades ever again, not to mention you will only have one system to run your entire business. You can’t find that any where else!

CONS

The user interface has been somewhat outdated, but this is common in enterprise software and NetSuite is making huge strides to improve the GUI. Also the ability to slice and dice data on dashboards is a welcome feature coming in the next few releases.

Reason for choosing NetSuite

The roadmap and enhanced distribution flexibility plus eCommerce

Reasons for switching to NetSuite

Everything in one system + eCommerce

Andy

Verified reviewer

Computer Software, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed May 2022

Lots of Potential for Large Businesses, but Not a Good Fit for Small Businesses

For small businesses, I would not recommend Netsuite. The licensing is very expensive, and you ideally need a certified Netsuite professional on staff in order to utilize the software to its full potential. The customer service experience was also lacking, but that tends to be ubiquitous across most platforms of this genre. For big businesses that can dedicate staff to the maintenance and configuration of the application, there are endless possibilities, and you are likely to find everything you need all in one software bundle. For everyone else, however, I would suggest a more economical option.

PROS

Netsuite has seemingly endless business uses and integrations, and can perform a wide variety of tasks from basic accounting to project management. The system itself is very customizable to meet your specific business needs, with a variety of different service add-ons available for and additional fees. When used correctly, Netsuite can potentially be a one-stop shop for all of your primary business functions, and is adjustable to accommodate virtually every user role possible.

CONS

Netsuite is very expensive, even for its basic feature package. The licensing fees increase each year automatically, and there is little room to negotiate with your account manager. In my experience, customer service has been less than satisfactory, and you are constantly tossed back and forth between departments whenever there is an issue. The customization process for the applicatio