NetSuite
About NetSuite
Awards and Recognition
NetSuite Pricing
Pricing available on request.
Free trial:
Available
Free version:
Not Available
Other Top Recommended ERP Software
Most Helpful Reviews for NetSuite
1 - 5 of 1,438 Reviews
Apeksha
1,001 - 5,000 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed September 2021
Best ERP out there
Tracy
Verified reviewer
Wholesale, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
NetSuite in a Nutshell
My overall experience with NetSuite has been positive. I find it to be a robust, user friendly ERP that allows for customization with powerful tools built in as well as many third party integrations and apps available.
PROSI can honestly say that what I like the most about NetSuite is the ability to customize it to my needs. It works great out of the box, but as time change and department need information in various formats, NetSuite allows me the ability to create custom form, field, and records that I can tailor to directly meet my internal customer demands.
CONSThere is not too much that I do not like about NetSuite. I would have to say that I wish some of the default pages, such as Invoice or Order Approval, provided me a route to customize them.
Pragnesh
Logistics and Supply Chain, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2024
NetSuite as ERM (Enterprise Resource Management)
Great ERM tool to manage resources effective and use same language when talking to different teams internally. We are glad to use this tool because for example it was not possible to track expenses and related them to a particular customer with NetSuite.
PROSFinally a product that rivals Salesforce. Competitive pricing and easier to rollout. Many features help us track different stages of a project when in development and going through production.
CONSTraining time - it takes a while to coach employees as this is new tool with limited install base and knowledge.
Reasons for switching to NetSuite
Price was a primary concern as subscription cost and Salesforce develop costs were high.
Vendor Response
Thanks for taking the time to leave a review, Pragnesh! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
Replied April 2024
Cathy
Verified reviewer
Real Estate, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed March 2024
I miss my QuickBooks Enterprise software.
I'm a CPA and CFO with over 40 years of experience. I've used many different software products throughout my career, and have led several different software conversions. This has definitely been the worst experience in my career. The English of the whole implementation team was horrible. It was extremely difficult to understand them, and their written communication wasn't much better. The fact that they were located on the other side of the globe also made them relatively inaccessible. Since this was a financial accounting system setup, the biggest insult of all was the fact that no one on the NetSuite team knew anything about American accounting processes. As a result, they were totally worthless when it came to providing any insight into how to setup NetSuite for it to work smoothly for an American service company. This was by far, the WORST software implementation process I have ever gone through.
PROSWe're a group of American companies with common ownership, worth hundreds of millions of dollars, and a few hundred employees. We thought this would be the best long-term option for connecting our third-party software needs, and coordinating our multiple companies efficiently. In hind-sight, I think NetSuite is better suited to a multi-national company much larger than us.
CONSCommunication was extremely poor. What is sold vs what is provided is very different. They compartmentalize everything so much, that they bleed you dry for money.
Reasons for switching to NetSuite
We were told NetSuite could integrate with many other software products because of its open API platform, but when it comes down to it their implementation teams are not willing to make it happen. Our systems are just as disconnected now (using NetSuite) as they were when we used QuickBooks, but now our software costs are a lot higher.
Vendor Response
Thank you for taking the time to leave a review, Cathy. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at lauren.dattilo@oracle.com so we can connect directly with you on feedback.
Replied April 2024
Laura
Non-Profit Organization Management, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2024
Difficult to Implement but good back end
Once you have processes and reports set up, very easy to use. Processes quickly. Integrates nicely with other software.
CONSImplementing anything new is very difficult; in house implementation teams are poor; feel nickeled and dimed every time we need something (quarterly check ins are really disguised sales opportunities).
Reason for choosing NetSuite
Netsuite also has a CRM while Sage did not. Price point of dynamics was too high
Reasons for switching to NetSuite
Did not integrate with any software or even the bank