Global Shop Solutions offers a One-System ERP software to serve clients across manufacturing industries of all sizes. The multi-modular application comprises of independent modules for customer relationship management, inventory management, accounting, scheduling, job costing, agile project management, designing and more. Businesses can either subscribe to specific modules as per their requirements or subscribe to a full-fledged ERP suite.

Global Shop Solutions' One-System ERP planning and scheduling feature help manufacturing teams to view shop resources and plan workflows. With real-time dashboard and reporting feature, shop managers can have visibility on current jobs and scheduled operations. The built-in CRM functionality allows businesses to identify new prospects, track opportunities and process leads efficiently.

The ERP solution also provides robust business intelligence capabilities for monitoring the health of manufacturing system; analyzing business data in real-time and making valuable decisions. Global Shop Solutions also integrates with CAD and other engineering programs to synchronize data between applications right from the initial project stage.



63 Reviews of Global Shop Solutions

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 63 reviews

December 2018

Jackeline from Andaman Spa

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Business consultant

The technology it’s really advance for the price

Pros

This product it’s great it helped my company to have a better control of our inventory. Keeping track of it was a lot more work.

Cons

Sometimes the product it’s so easy to use that it make it complicated because we were used to go around through so many steps and this is in front of us!

October 2018

Jerssie from IBG group of Companies

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Review of Global Shop Solutions

Pros

Very convenient to use! I can manage all my workflow using this! Suitable whether in big or small businesses.

Cons

I'd still recommend this. at first, I'm slightly confused in some features but I figure it out when I watched the tutorials.

August 2018

Rajan from poly6

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

Go for it!

Pros

I was looking for a s/w for my business that I can introduce to my employees. I come a cross with this product and I decided to buy one.
It is very impressive with high in features.

Cons

It took us about 2 hours to learn about the features but I would recommend this product to everyone.

June 2018

Joel Jr. from Supercast Foundry and Machinery Corporation

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Beyond your Expectation

Pros

The GS system was very helpful in terms of production planning, inventory, capacity and monitoring of the items, status and finished date.

Cons

The product works great in manufacturing, but the accounting flow was complicated and the price was indicated in every product.

April 2018

Rich from Miles Rubber

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

Very dependable and great customer service!

Appreciate the follow up by Reps but really no explanation necessary. I would say 99.9% of the time we get efficient and effective response times from Global Shop. I wish all my vendors were as good as Global Shop! Thank you again for your efforts and yes you have your hands full with training but a very important business process! Go Training!

Pros

Continuously improving systems to meet ever changing business demands. Technical support very good and tremendous potential to customize.

Cons

Add-in such as ARC and GAB need more explaining of purpose and functionality. A lot of "Script" or User Fields with little explanation.

April 2018

Fernando G from Electronics

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

At implementation stage

Pros

Great implementation program, it includes a Program Manager and several consultants. Weekly meeting helps to keep on track
Easy to use

Cons

The safety stock does nothing to the MRP, it is the re order point and we are trying to figure it out how it works because we only have safety stocks on FG

April 2018

Pat from CREED MONARCH INC

Company Size: 201-500 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Excellent experience over the past 10 years

GSS has been a good fit for us by providing a fully developed, all-in-one business resource, from a software provider that acts more as a partner than a vendor.

Pros

We find GSS to be a highly developed ERP tool with some very sophisticated functionality; not all of which we need to take advantage of, but is there if/when we decide to. The extensive range of selective parameters allowed for flexibility in how we configured the software to function for our business, so the implementation process was key for us. And we find, even 10 years in, that these software options along with GSS’s continual commitment to software enhancements have been able to keep up with the evolving processes and informational demands of our business. And I can't say enough about their customer service support.. extremely responsive, always professional, and highly competent. In almost every instance, our service calls have been responded to the same day, and the norm is resolved to satisfaction within 48 hours of initial contact. With our business going 24/6, this level of responsiveness is critical.

Cons

Issues we had with moving between modules to gain information - or a "big picture" approach - have been satisfied with the introduction of dashboards throughout all areas of the software. Some lag in the system has developed from recent changes within the software but we believe are being addressed.

March 2018

Heather from XtraLight Manufacturing

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Great Customer Service, Fantastic ERP System, Easy to Use!

If you want to learn more about the use of this software, I recommend signing up for the Global Shop Friday Features! It is such a great added benefit and has been useful many times when I want to learn different modules and functions.

Pros

As the Human Resources Manager, my primary use of Global Shop is the Payroll function. This function is very simple to use and very user friendly. It is wonderful at time tracking for employee time on machines, jobs, or process. I love that this function gives me the ability to export the necessary reports straight to our payroll provider, which saves me time and makes my job easier. We have been utilizing the training capabilities within GS to create training guides for certain departments and it has saved me a ton of time not having to write out each step. Being able to screenshot each step of the process is wonderful and really helps my training process. Also, the support team is absolutely wonderful to deal with and very helpful anytime I have questions on how to better our system.

Cons

At times, the speed of the system can lag, and it varies from module to module.

March 2018

Robert from JPM of Mississippi Inc

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2018

Plant Manager- Approval of Global Shop Solutions ERP

This system is great! You can buy this system and just keep adding or turning on the things you need. We just integrated our Tool Dispensing Machine with GSS for Real Job Costing analysis. It is still early in, but I can now see what tools and how many the employee used on the job. This cost is then added to the total expense required to make the parts. We also like the play back recorded features to aid new users to GSS.

Pros

Global Shop Solution is a great ERP system. I love when a customer calls and ask for a Job Update, I just click open the work order and can see just about anything, quantities already completed, hours on the job, what steps are remaining. But GSS doesn't stop there, they have dash boards for everyone, scheduling, outsourcing, attendance, etc.

Cons

Like any new computer system, you have to learn where to view certain needs. But GSS has some friendly Icons that helps.

March 2018

Lamar from Super Radiator Coils

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Everything you need in one package!

Pros

From tracking inventory quantity, cost etc.. to managing employee labor hours, Global Shop Solutions makes life much easier. GSS has played an essential role in helping my company streamline its processes and they continue to innovate and bring fresh new ideas to a constantly evolving program.

Cons

No Cons to speak of. If any issues arise Global Shops Tech support team is always there to lend a helping hand.

November 2017

Larp from Aviation & Aerospace

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Great ERP Software

Highly recommend. Excellent product, User-friendly software, and people friendly company.

Pros

Great ERP software for fast-growing organization. The upgrade path from 13.0 to 16.2 was quite straightforward and provided support at every step of the process. Best experiences with their customer service and support team. All questions got resolved promptly. Our Account Manager is knowledgeable and very caring. The most important is Global Shop Solution is highly ethical and social responsibility. That is usually a good sign of how well the company is and how prosperous their future will be.

Cons

I hope Global Shop Solutions has an on-site training in the local area near us. (Southern California)

October 2017

Jennifer from DCG Machine, Inc

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

October 2017

The good and the bad

There are some widgets/features on GSS that we do not use. Also, some of the features we use a shortcut (basically) instead of doing things the long way. Sometimes it is to our advantage, others it is not.

Pros

Payroll is an easy feature that I like on Global Shop Solutions (GSS), it is very simple. I have used other payroll software that was very difficult to use. Accounting (A/P & A/R) are also very functional. Quoting, Shop Orders,

Cons

Speed, it is very slow at times and Crystal Reports are ALWAYS slow. So many reports to print, some cannot be simplified. Many Error codes that need a hotfixes or cannot be fixed. These are the basic cons, the extended list of error codes, and hotfixes are very long and daily.

August 2017

John from Apex Instruments

Company Size: 11-50 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

August 2017

Absolutely horrible user interface.

We’ve been using this program for about 13 months now and I struggle to find anything to say that is positive. In summary, if anyone is considering using this program to make their work simpler, they’ll be very disappointed. Below are some notes. Note; I have paragraphs and paragraphs of how bad this program is but I'll try to be brief. The user interface is, without question, the worst I’ve ever encountered in almost 30 years of working with computers. Text interface is awful. Sometimes when you first click a field, any input will then erase and replace what’s in there. Other times when you first click a field, any input will append what is already in there. Sometimes you have to hit “enter” to get your edit accepted, other times you have to “tab” to have it accepted. Sometimes it will let you input lower-case, sometimes it won’t. Also, sometimes the field is case-dependent, but most times it is not. Text: cursor placement. Sometimes mouse-clicking in the field places your cursor at the home position. Sometimes it places it at the end of the text. Sometimes it actually is highlighting ALL of the field. You don’t know what it’s going to do because it does it differently depending on the window you’re working in. Concerning text, you have to press the “insert” key to keep from overwriting text when editing a field. Overwriting is GSS’s default action and there is no control-z function to correct any mistake, should you happen to overwrite what was in the field. Many of the GSS windows don’t have a “minimize” button; only an “X”. I don’t like that GSS’s windows take precedence over all of the other windows on my machine. Even though I’ve selected (let’s say) Outlook to view right now, GSS’s inventory browser always stays in front of it. I can still click around and work in the Outlook window but the GSS inventory window is displayed in front of it. The only way to get it out of the way is to CLOSE it. There’s no minimize button. Doing an order or a quote makes you open a new window for your lines. However, the old window (header) stays open and blocks what’s behind it. You can’t move it, either because it’s not the active window. The cut/paste form fill interface is very difficult to decipher and almost impossible to use if you don't have an insert button. Can’t control-Z. If you get GS’s text interface (above) wrong, you can’t control-z to undo. Again… Windows 95 had this action. This can’t be said often enough. You can’t control-Z. There is no “undo” functionality. You can’t even close/abort an order w/o saving it. Copy and paste, even insert, are a mystery. It always behaves differently depending on the specific window that’s open. In closing, I would recommend that you run -with all your might- away from this sophomoric attempt at a user interface.

Cons

This program will not interface with Windows(tm). Among other things, you cannot use control-Z. Formatting is not possible.

June 2017

Joe from Manufacturing Resource Group

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2017

We have been using this software now for 4 years and it's paid for itself a few times over

Pros

1. It cut our purchasing time literally in half, we can now run our MRP on a daily basis thanks to automated purchasing. 2. Our on time delivery increased from 72% to over 90% using the APS feature. 3. The ARC store has thousands of custom reports that were developed by Global Shop for specific customers and they make them available to all of their customers. if you see one you would like to try just install it. 4. We have full visibility of all of our work orders currently in the shop (we currently ship over 900 different work orders a month). 5 the supply and demand screen is the most useful tool I have worked with. 6. you can tell immediately if your making or losing money on a specific job. 7. Very customizable. 8. it's in all in one system no more different systems for MFG, quoting, quality and finance.

Cons

1. Sometimes when major updates are released there a quite a few issues that have to be fixed after install via hot fixes. 2.Training classes are only held in Houston which can run into quite a bit of money for a 1, 2 or 3 day class for air, lodging, food and transportation. 3. Sometimes it takes a bit of time to get an answer to a problem

June 2017

Jeff from MRG Inc

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Great ERP package, works great, support is amazing and the owners are great!

Pros

The interface is great! Everything always seems to work well, look well, and whenever something isn't working well the support staff are amazing at resolving issues! No overseas helpdesk, it's all local in Houston, TX! The owners and managers at Global Shop are among the best I've ever encountered too!

Cons

Well, for all of it's pro's the one con I can say is the first thing that always comes to mind is the annual cost to maintain it.. it's a little expensive.

May 2017

Cory from ITDE

Company Size: 51-200 employees


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

May 2017

Customer Service has always been Great, all questions get answered quickly. As time has progressed, the global system is extremely slow

Pros

Supply and Demand with Edit is great. Makes navigation painless and easy as far as the manufacturing side. Customer Service is outstanding.

Cons

I am not sure if it is the added features or maybe added seats, but some days the system is so slow it is frustrating to use. If we had the option to turn off the features that slow it down that would be great

May 2017

joe from ITDE

Company Size: 51-200 employees


Ease-of-use

4 of 5

Functionality

3 of 5

May 2017

An improvment from what we had before

Pros

inventory/BOM tracking of inventory and needed item is helpful and works well. I helped look a lot of systems when we bought this one, seems like most bag for the buck for what we needed.

Cons

quality package is weak, does not track or report well and does not track cost of scrap the way we would like without splitting jobs. Report do not pick or filter out trends well.

April 2017

Jeff from Jensen Metal Products, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

April 2017

Robust System, Incredible Number of Features!

I have been using Global Shop for 9 years. There is almost nothing this system can't do. We have barely scratched the surface of some of the capabilities of the software. Customer support was hit or miss back in the early days of our installation. It was hard to get support on the phone or by email when you really needed it. Over the last 4-5 years they have placed an emphasis on improving their customer support team and it shows! Most issues are resolved by Tier 1 support, either immediately on the phone or within 1-2 hrs by email after the entry of a support ticket online. If you have a more in-depth issue (which I usually do, unfortunately) the ticket is moved to Tier 2 or R&D, which can take longer but is usually resolved in a reasonable amount of time. The support staff is very friendly and always willing to do what it takes to resolve an issue or point you in the right direction to a new feature/function you may need. As with any system, there are some issues/challenges to deal with. While many of these have been addressed through updates, there are some withstanding. There is a lack on continuity from module to module as it pertains to search functions and feature properties. When searching for an item within the database there can be up to 4 different types of search windows that all behave a little differently. Small issues aside, this is a great product and I am sure they will resolve these issues in time as they have with any number of issues in the past. Their focus has always been customer driven and they live up to it every time I need them to.

April 2017

Rose of Sharon from Pioneer Service Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2017

Global Shop offers scalable big-ERP functionality for small shops.

Love the all-in-one approach that Global Shop offers for the small to medium size manufacturing companies. Quick support - if I ask "can we do this?" they most often have a way free-of-charge for me to implement. The only company I know that allows me to use software improvements paid for by other customers at no extra charge. They are continuously improving and the .NET platform rocks. Glad we went with them!

Pros

I like the intuitive for navigating between various functions. In most places if you're thinking "boy, I'd like to see how that ___ is set up." (for example, part number, work order, sales order, purchase order, etc.) there is typically a short-cut that will take you from one screen to another - and it's in a logical place.

Cons

It's very complex and comprehensive and there are multiple ways to do many functions. It takes a while to train people on it, though there are many ways to get training.

April 2017

Natasha from Alexandria ProFab

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2017

Global Shop

When I first started working at Profab the ERP system that they had was horrible to use, and there was no check and balances before posting things to the system. Being an accountant, that's the one thing i like is that i am able to check things over before its just submitted for payment or invoicing.

Pros

easy access to being able to locate things in multiple areas.

Cons

Not having the capabilities export some reports