Global Shop Solutions


 

Global Shop Solutions offers a One-System ERP software to serve clients across manufacturing industries of all sizes. The multi-modular application comprises of independent modules for customer relationship management, inventory management, accounting, scheduling, job costing, agile project management, designing and more. Businesses can either subscribe to specific modules as per their requirements or subscribe to a full-fledged ERP suite.

Global Shop Solutions' One-System ERP planning and scheduling feature help manufacturing teams to view shop resources and plan workflows. With real-time dashboard and reporting feature, shop managers can have visibility on current jobs and scheduled operations. The built-in CRM functionality allows businesses to identify new prospects, track opportunities and process leads efficiently.

The ERP solution also provides robust business intelligence capabilities for monitoring the health of manufacturing system; analyzing business data in real-time and making valuable decisions. Global Shop Solutions also integrates with CAD and other engineering programs to synchronize data between applications right from the initial project stage.

 

Global Shop Solutions - Standard view
 
  • Global Shop Solutions - Standard view
    Standard view
  • Global Shop Solutions - Part supply & demand
    Part supply & demand
  • Global Shop Solutions - Moveable dispatch chart
    Moveable dispatch chart
  • Global Shop Solutions - Work order information
    Work order information
  • Global Shop Solutions - Mobile site
    Mobile site
  • Global Shop Solutions - Mobile sales order
    Mobile sales order
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

53 Reviews of Global Shop Solutions

 

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Software Advice Reviews (39)
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Showing 1-20 of 39

Larp from Aviation & Aerospace
Specialty: Aerospace / Defense
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Great ERP Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Highly recommend. Excellent product, User-friendly software, and people friendly company.

Pros

Great ERP software for fast-growing organization. The upgrade path from 13.0 to 16.2 was quite straightforward and provided support at every step of the process. Best experiences with their customer service and support team. All questions got resolved promptly. Our Account Manager is knowledgeable and very caring. The most important is Global Shop Solution is highly ethical and social responsibility. That is usually a good sign of how well the company is and how prosperous their future will be.

Cons

I hope Global Shop Solutions has an on-site training in the local area near us. (Southern California)

Review Source
 
 

Jennifer from DCG Machine, Inc
Specialty: Petroleum / Oil & Gas
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

The good and the bad

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are some widgets/features on GSS that we do not use. Also, some of the features we use a shortcut (basically) instead of doing things the long way. Sometimes it is to our advantage, others it is not.

Pros

Payroll is an easy feature that I like on Global Shop Solutions (GSS), it is very simple. I have used other payroll software that was very difficult to use. Accounting (A/P & A/R) are also very functional. Quoting, Shop Orders,

Cons

Speed, it is very slow at times and Crystal Reports are ALWAYS slow. So many reports to print, some cannot be simplified. Many Error codes that need a hotfixes or cannot be fixed. These are the basic cons, the extended list of error codes, and hotfixes are very long and daily.

Review Source
 
 

John from Apex Instruments
Specialty: Other Industry
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Absolutely horrible user interface.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We’ve been using this program for about 13 months now and I struggle to find anything to say that is positive. In summary, if anyone is considering using this program to make their work simpler, they’ll be very disappointed. Below are some notes.

Note; I have paragraphs and paragraphs of how bad this program is but I'll try to be brief.

The user interface is, without question, the worst I’ve ever encountered in almost 30 years of working with computers. Text interface is awful. Sometimes when you first click a field, any input will then erase and replace what’s in there. Other times when you first click a field, any input will append what is already in there. Sometimes you have to hit “enter” to get your edit accepted, other times you have to “tab” to have it accepted.

Sometimes it will let you input lower-case, sometimes it won’t. Also, sometimes the field is case-dependent, but most times it is not.

Text: cursor placement. Sometimes mouse-clicking in the field places your cursor at the home position. Sometimes it places it at the end of the text. Sometimes it actually is highlighting ALL of the field. You don’t know what it’s going to do because it does it differently depending on the window you’re working in.

Concerning text, you have to press the “insert” key to keep from overwriting text when editing a field. Overwriting is GSS’s default action and there is no control-z function to correct any mistake, should you happen to overwrite what was in the field. Many of the GSS windows don’t have a “minimize” button; only an “X”.

I don’t like that GSS’s windows take precedence over all of the other windows on my machine. Even though I’ve selected (let’s say) Outlook to view right now, GSS’s inventory browser always stays in front of it. I can still click around and work in the Outlook window but the GSS inventory window is displayed in front of it. The only way to get it out of the way is to CLOSE it. There’s no minimize button.

Doing an order or a quote makes you open a new window for your lines. However, the old window (header) stays open and blocks what’s behind it. You can’t move it, either because it’s not the active window.

The cut/paste form fill interface is very difficult to decipher and almost impossible to use if you don't have an insert button. Can’t control-Z. If you get GS’s text interface (above) wrong, you can’t control-z to undo. Again… Windows 95 had this action. This can’t be said often enough. You can’t control-Z. There is no “undo” functionality. You can’t even close/abort an order w/o saving it. Copy and paste, even insert, are a mystery. It always behaves differently depending on the specific window that’s open.

In closing, I would recommend that you run -with all your might- away from this sophomoric attempt at a user interface.

Cons

This program will not interface with Windows(tm). Among other things, you cannot use control-Z. Formatting is not possible.

Review Source
 
 

Cory from ITDE
Specialty: Aerospace / Defense
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Customer Service has always been Great, all questions get answered quickly. As time has progressed, the global system is extremely slow

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Supply and Demand with Edit is great. Makes navigation painless and easy as far as the manufacturing side. Customer Service is outstanding.

Cons

I am not sure if it is the added features or maybe added seats, but some days the system is so slow it is frustrating to use. If we had the option to turn off the features that slow it down that would be great

 
 

joe from ITDE
Specialty: Aerospace / Defense
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

An improvment from what we had before

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

inventory/BOM tracking of inventory and needed item is helpful and works well. I helped look a lot of systems when we bought this one, seems like most bag for the buck for what we needed.

Cons

quality package is weak, does not track or report well and does not track cost of scrap the way we would like without splitting jobs. Report do not pick or filter out trends well.

 
 

Steven from Toolcraft Inc.
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Operations Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We went live in Global Shop on 04-01-15 and in virtually all areas of our company, it's simplified how we operate. Is there a learning curve? Yes, but we went into the transition expecting a learning curve! It was new, complex software that took the place of multiple homegrown systems. It took 4 months from when we started till we went "live", which for us exceeded our expectations.

Pros

1. Customer Support - Global Shop was and has been with us every step of the way. It's an understatement to say selecting an ERP system is a big deal! There will be questions/issues to work through and when those questions/issues come up, you need answers ASAP. Global Shop has been there for us.
2. Simplifies operation - Having everything one umbrella has been a game changer for us. No more double entering.
3. The list goes on - Advanced Planning/Scheduling, visible inventory, real-time job costing, auto-purchasing, etc.

Cons

1. The shop side has been fantastic. The office gals had a tough time transitioning the accounting side to Global Shop from Quickbooks. Although one thing I will say on this is, Global Shop was always there to answer questions, and now after we are up and going our accountant says her job is easier.
2. Updates (we've been updating yearly). We are committed to staying up to date with the software. So far I've done three updates. Two were seamless and one took a bit more work.

 
 

John from Wisconsin Metal Fab
Specialty: Metal Fabrication
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Great ERP software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been a Global Shop user/administrator at our company for almost 10 years. The software is easily navigated and has some powerful tools. We find that the accounting side has all the details you would ever need. Job costing is very thorough and easily extracted.

Pros

Great detail. Great reports.

Cons

There are several ways to get to the same information. Make sure you choose the path that works best for your needs and stick with it.

 
 

Paul from CGI Automated Manufacturing
Specialty: Job Shop
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Great Company, Fanastic ERP Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using Global Shop for well over a decade and it has grown with our company. It's been great to see all the new features and modern enhancements they have been putting in recently. It does an excellent job tracking our manufacturing costs and getting things scheduled on-time. It would have been impossible to achieve our current 99% on-time delivery without their scheduling system. We use everything from scheduling to payroll and with the integration of all the modules it saves us a ton of time and money that would otherwise be split up into different software packages. My favorite feature is the option to build fully customized modules ourselves and even have the ability to download custom modules made for other customers. This gave us the ability to really make Global Shop work exactly the way our company runs and still have it integrated with all of Global Shop's modules. Global Shop's staff has always been excellent. Their management is extremely accessible and always willing to go out of their way to make sure we are happy.

Pros

-Modules to help run every aspect of our business
-Ability to customize modules to our needs

Cons

-Some aspects of the system can be complicated
-Needs more tools to flush out problems created by users not using the system correctly (garbage in garbage out)

 
 

Nathan from Industrial Parts Specialties
Specialty: Petroleum / Oil & Gas
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Powerful modern ERP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Concerning a manufacturing company that is dedicated to maximizing value to the customer, Global Shop Solutions offers an ERP that provides access to high-end continual improvement tools without the complexity and cost of software used at much larger companies. The access to those tools such as SPC, CRM, inventory control, and workflow planning/scheduling then provides a means to gain significant competitive advantage in whatever market your firm operates in.

Pros

Global Shop's interface is intuitive. In that, the vast majority of its functionality is quite literally at your fingertips.

Cons

While Global Shop Solutions has incredible functionality for the price, it still seems to be primarily focused on a traditional model of manufacturing. Because of that, there are instances where certain modules don't quite fit with existing operations procedures and processes.

Advice to Others

Global Shop Solutions has knowledgeable staff that can address nearly any concern you may have prior to purchase. In addition, they offer webinars and free, in-house demos that can give you a much better idea of how their ERP can be integrated into your business...and how it may effect it. My advice is to take them up on these comprehensive pre-purchase services before making a decision on an ERP.

 
 

Jeremy from Industrial Tool Die and Engineering
Specialty: Aerospace / Defense
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Global Shop Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As a small manufacturing company we are underutilizing Global Shop's potential, however, regarding our customer demands, it satisfies more than 80% of our needs. It is a great interface for time tracking, generating part specific costs and reports. It is not so great when I want to track quality metrics not necessarily part related.

Pros

Global Shop has given our company a wonderful infrastructure for cost evaluation and reporting. It is also wonderful at time tracking for employee time on machines, jobs, or process. We use it as a comprehensive overhead tracking tool.

Cons

Modules are expensive and customizing applications is difficult. The user interface has a high learning curve for personnel when new to this type of ERP.

Advice to Others

If you want a comprehensive ERP for accounting, time tractability and management, and you have the capitol and need for a complex system to manage your daily revenue, Global Shop is a wonderful tool. If you don't have time or resources dedicated to learning and creating a complex data system, this is not for you.

 
 

John from AGS, Inc.
Specialty: Metal Fabrication
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Global Shop - The never ending nightmare

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We looked at several ERP systems - but decided on Global shop almost Seven years ago - to put it best it is like a box of chocolates - you never know what you are going to get.
We were just forced to do another update - We avoid and delay doing updates because global shop does not do any testing to see what and how the updates will affect other parts of the system. Many behind the scene issues take a time to realize you have a problem. They do like to make sure the issues make an impact on the financial statements. I was reading reviews recently (I wish I would have read them seven (7) years ago) but I have zero confidence in the financials produced by global Shop.
Global Shop CRM is completely useless - a complete waste of time - This was a feature they did a demo and was a big reason why we went with Global shop - when they installed the system CRM was not available apparently it was a new feature - was not on the market yet - What is on the market now is nothing like what was in the demo.

Pros

Does a good job of managing inventory.

Cons

The system has a way to many internal issues - too many items not connecting - behind the scenes processing that does not connect the dots within the system. When you get technical help - they either go in a back door and fix something (short term) or they tell you there is a "bug" - And this is the first time anyone has experienced the issues -

Advice to Others

If you are considering buying this system - Do yourself a favor and Do NOT!! You will never know how much frustration and anger you will save yourself.

 
 

Kaitlin from FR Medical Center
Specialty: Other Industry
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Already searching for something new

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I have been working with GSS for over two years. This is a Tier III ERP software so don't expect too much in the way of integrated functionality. The system is very "buggy" and the data is suspect. Our company found the support to be very poor. Evidently GSS is too busy chasing new business to provide the value-added support the existing customers need. As a result, they get poor reviews from customers like me. We are in the process of migrating away from GSS and to another ERP provider.

Advice to Others

Keep searching

 
 

Bob from Titan
Specialty: Industrial Machinery
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Needs a lot of work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used GSS for almost 2 years. The program is pretty powerful and has some nice ideas, but it is not intuitive and tends to have a lot of glitches.

They make it so you need to have 17 step (click, open window, close, click another part of the program, screen-shot it, click close, click open... etc.) process for something should be one or two steps max. The program makes it so if someone messes up any one of the many clicks it screws up everything. For this reason it's hard to use and requires lots of continuous physical checks to make sure you are not snowballing problems.

I don't understand why they can't make it so you can look something up in supply and demand and just click to do your required transaction. Instead, you need to have 6 screens open to gather all the information half of which you can't have open at the same time so you need to screen shot or write it all down just to finish a simple task.

It's a great idea, but the user interface is cumbersome to use and less intuitive than a bag of bricks.

Pros

Could be a great program if they payed any attention to detail and how someone uses the program.

Cons

Cumbersome to use, glitches and not very intuitive.

Advice to Others

If you run a simple business, this program may work for you, but the company I worked for regretted ever getting it.

 
 

justin from easy way
Specialty: Consumer Products
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great easy to use loved it needed it u should definitely get it asap

Pros

Perfect

Cons

None

 
 

Ema from Apache Enterprises
Specialty: Aerospace / Defense
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Global shop Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My experience with Global Shop has been okay. There are certain things I find pretty easy to use and certain things that took a while for me to fully understand why it works that way.

Cons

One thing I've encountered a lot with global shop is if something doesn't post correctly and I call to get it fixed, I feel like there isn't really much explanation as to why something didn't post. Then they take over my computer and do a whole bunch of stuff that I couldn't even try to follow to fix the issue.

 
 

Erica from Apache Enterprises
Specialty: Aerospace / Defense
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

A disappointment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I "inherited" this program when I was hired into this company as the Accounting Manager. It is very cumbersome, not user-friendly at all. There are too many things the user cannot repair, purge or inactivate without calling Customer Service. They nickle and dime you for all "additional help" yet still charge high quarterly service contract fees.

Pros

The only plus I have seen is the ability to export certain data to Excel.

Cons

Most all of the program. If you have a problem in one module, it can affect all the others and make your life miserable. Help that is online is pretty lacking. They update report names and do not update the Help.

 
 

SCOTT from Imperial Metal Products Company
Specialty: Metal Processing

September 2016

September 2016

IT HAS HELPED ME WITH PURCHASING AND ASSIGNING COST

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

BE ABLE TO MANAGE ALL ASPECTS OF THE BUSINESS AND PURCHASING AND ASSIGNING COST TO JOBS AND TOOLING FOR PARTICULAR JOBA

Likes Least

SOMETIMES IT CAN BE REALLY SLOW MAKING PO'S AND INITIALIZING THE THE START UP CAN TAKE A LITTLE WHILE

Recommendations

HAVE SOMEONE MENTOR YOU WHILE LEARNING THIS PROGRAM

 
 

Kelly from Imperial Metal Products
Specialty: Job Shop

September 2016

September 2016

Global Shop Solutions Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The product is very user friendly and powerful. The APS is a great tool for scheduling.You can easily find out questions from your customers within seconds as to where there product is and when it will be completed. We use Global Shop for everything from quoting to invoicing. The support team is wonderful, I would highly recommend this product.

Likes Least

I personally have nothing i do not like, if anything they could make there quality module stronger but it works just fine.

Recommendations

Contact Global Shop Solutions they are the best! The support is great and they continually improve the product and the updates are easy to install.

 
 

Chuck from Imperial Metal Products
Specialty: Consumer Products

September 2016

September 2016

A Buyer's Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I am a purchasing manager so I am in the purchasing and inventory side all day long. They are easy to use and I can have both modules open at the same time which makes my job easier. The vendor is great - very responsive.

Likes Least

The one thing that annoys me the most is limited number of characters that can be used when making a new item number in inventory. some of our numbers can be long and sometimes we need to abbreviate them to get them to fit.

Recommendations

Be patient. Once you learn how to do something it becomes very easy because its set up in a logical manner.

 
 

Adam from Imperial Metal Products
Specialty: Metal Fabrication

September 2016

September 2016

Global Shop Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The product offers a wide range of capabilities from end-to-end of the business. The capabilities of this product allow strong users a broad array of capabilities to drive business stability and growth.

Likes Least

The user interfaces are not clear or naturally intuitive. It's a powerful tool but it can take years to navigate the product.

Recommendations

Look at the user interface and see if it naturally makes sense to use. Onboarding and ease of use by new users will be driven by the interface.

 
 
 
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Showing 1-14 of 14

Joe from Manufacturing Resource Group

June 2017

June 2017

We have been using this software now for 4 years and it's paid for itself a few times over

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

1. It cut our purchasing time literally in half, we can now run our MRP on a daily basis thanks to automated purchasing. 2. Our on time delivery increased from 72% to over 90% using the APS feature. 3. The ARC store has thousands of custom reports that were developed by Global Shop for specific customers and they make them available to all of their customers. if you see one you would like to try just install it. 4. We have full visibility of all of our work orders currently in the shop (we currently ship over 900 different work orders a month). 5 the supply and demand screen is the most useful tool I have worked with. 6. you can tell immediately if your making or losing money on a specific job. 7. Very customizable. 8. it's in all in one system no more different systems for MFG, quoting, quality and finance.

Cons

1. Sometimes when major updates are released there a quite a few issues that have to be fixed after install via hot fixes. 2.Training classes are only held in Houston which can run into quite a bit of money for a 1, 2 or 3 day class for air, lodging, food and transportation. 3. Sometimes it takes a bit of time to get an answer to a problem

Review Source: Capterra
 

Jeff from MRG Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Great ERP package, works great, support is amazing and the owners are great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The interface is great! Everything always seems to work well, look well, and whenever something isn't working well the support staff are amazing at resolving issues! No overseas helpdesk, it's all local in Houston, TX! The owners and managers at Global Shop are among the best I've ever encountered too!

Cons

Well, for all of it's pro's the one con I can say is the first thing that always comes to mind is the annual cost to maintain it.. it's a little expensive.

Review Source: Capterra
 

Jeff from Jensen Metal Products, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Robust System, Incredible Number of Features!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using Global Shop for 9 years. There is almost nothing this system can't do. We have barely scratched the surface of some of the capabilities of the software.

Customer support was hit or miss back in the early days of our installation. It was hard to get support on the phone or by email when you really needed it. Over the last 4-5 years they have placed an emphasis on improving their customer support team and it shows! Most issues are resolved by Tier 1 support, either immediately on the phone or within 1-2 hrs by email after the entry of a support ticket online. If you have a more in-depth issue (which I usually do, unfortunately) the ticket is moved to Tier 2 or R&D, which can take longer but is usually resolved in a reasonable amount of time.

The support staff is very friendly and always willing to do what it takes to resolve an issue or point you in the right direction to a new feature/function you may need.

As with any system, there are some issues/challenges to deal with. While many of these have been addressed through updates, there are some withstanding. There is a lack on continuity from module to module as it pertains to search functions and feature properties. When searching for an item within the database there can be up to 4 different types of search windows that all behave a little differently.

Small issues aside, this is a great product and I am sure they will resolve these issues in time as they have with any number of issues in the past. Their focus has always been customer driven and they live up to it every time I need them to.

Review Source: Capterra
 

Rose of Sharon from Pioneer Service Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Global Shop offers scalable big-ERP functionality for small shops.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love the all-in-one approach that Global Shop offers for the small to medium size manufacturing companies. Quick support - if I ask "can we do this?" they most often have a way free-of-charge for me to implement. The only company I know that allows me to use software improvements paid for by other customers at no extra charge. They are continuously improving and the .NET platform rocks. Glad we went with them!

Pros

I like the intuitive for navigating between various functions. In most places if you're thinking "boy, I'd like to see how that ___ is set up." (for example, part number, work order, sales order, purchase order, etc.) there is typically a short-cut that will take you from one screen to another - and it's in a logical place.

Cons

It's very complex and comprehensive and there are multiple ways to do many functions. It takes a while to train people on it, though there are many ways to get training.

Advice to Others

If you're a machine shop still working in Excel, or want to get real-time visibility into your shop activities, this is well-worth checking out.

Review Source: Capterra
 

Natasha from Alexandria ProFab
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Global Shop

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When I first started working at Profab the ERP system that they had was horrible to use, and there was no check and balances before posting things to the system. Being an accountant, that's the one thing i like is that i am able to check things over before its just submitted for payment or invoicing.

Pros

easy access to being able to locate things in multiple areas.

Cons

Not having the capabilities export some reports

Review Source: Capterra
 

Suzanne from Gear Motions

April 2017

April 2017

GlobalShop 2016.2 review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall we like GlobalShop it, we use it for both our manufacturing and financial needs. In the 2016.2 update they included new dashboards that are very helpful. The only area that we feel needs improvement is the quality module. It's somewhat simplistic and does not tie as well to manufacturing as we would like. Other than that we are pretty happy.

Review Source: Capterra
 

Layne from Dumur Industries

April 2017

April 2017

Software To Grow With You

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to customize Global Shop is key, since it allows an organization to find and maintain its' processes without trying to fit into a pre-defined mold. The support team is knowledgeable in their product, and willing to get to the bottom of every issue.

Pros

customizable, relatively easy to report out of once you know where to look

Cons

Pricing model

Advice to Others

As with any software of this magnitude, a proper due diligence is before taking the plunge is critical to satisfaction with the result.

Review Source: Capterra
 

matt from shickel corp
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Global Shop Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using GS for 7 months. There are some good features and some things that could be improved. I am coming to training at the end of April, so hopefully i will learn more tools and tricks.

Pros

Exporting data to excel. most reports are easy to use.

Cons

Using some modules are slow. Need to be able to speed up access to data.

Advice to Others

Would like to do more importing like Journal Entries, hours, etc.

Review Source: Capterra
 

Steve from Creed Monarch Inc.
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

IT Support Opinion

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As person supporting the software, I find it a bit difficult. We are not able to fully use the installer module. We have to uncheck a number of options because they cause problems. We uncheckPervasive because the module installs Pervasive 12 and we are on Pervasive 11. It took several problem installs and a support request learn this. We uncheck Crystal because the current Crystal reports will not correctly print our tags. It took almost a year to find the cause of this issue. We are not notified when new installers are released nor are we told what issues they may have, e.g., the Pervasive 11 issue. The installer is still not complete. We have to manually add components after the install because of issues with the client.

During the last update, the instructions clearly stated we could update the clients before updating the server. This was not true and caused the client to quit working. We discovered this after pushing out the updates to all of our workstations.

The overall impression is that the software is slow. We have done everything we can to speed up the server, new VM with more memory and more processing power and 64 bit Pervasive. Still too slow.

Generally speaking support is good. Support generally resolves any issues. However, response time varies from almost immediate response to days after submitting request.

IT Info feature of the client are an issue. We have been told we cannot trust the Workstation Components of this feature, although the info on the screen changed significantly this morning. We have had an ongoing issue with the Workstations listed since the list is not cleared when a workstation signs off.

The GUI time field does not match the time on the server nor the time on its workstation. This is an issue for those clocking in and out.

Errors messages are a problem. We cannot look them up in help and there is no forum nor other place to find out what an error means. So we usually have to submit a support ticket unless we have already encountered the error. So comment above about support response time.

Pros

It is full featured. Support is generally good.

Cons

Slow. Info about installation is not disseminated.

Advice to Others

Keep on top of Service page. Make sure it works with ALL browsers.

Make sure this page works. The down arrows on the fields do not work.
There is no manufacturing industry.

Review Source: Capterra
 

Donna from Genesis Plastics Welding

April 2017

April 2017

Making it with Global Shop

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This system allows us to be in command of our inventory and know our cost of doing business in all aspects of our product offerings. The help functions are probably the best I have had to work with and are written to assist the new user as well as a seasoned one. You can drill down to the level of information that you need to get past your user issue. Being in the medical device industry we must have spot on tracking and GSS provides us with the ability to retrieve information reported on raw materials as well as our production activity: who, what, when, where. I really like the inventory supply and demand function - it gives the option to collect information from one screen such as usage, routers and where used, lot and inventory history and much more. We have been using GSS for over 2 years and still find new ways to better use this system. This company offers free training in the Friday Features making sure we stay in tune with existing functions as well as new offerings.

Review Source: Capterra
 

Floyd from Neptune Research

April 2017

April 2017

Terrific software, terrific customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very impressed with Global with their attention to detail and always moving to improve upon their software. Even when issues arise, Global's customer service is top notch and get the problem solved quickly.

Review Source: Capterra
 

Steven from Pioneer Service Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Global Shop ERP Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Global Shop has helped our organization improve has a whole, provide us with the tools to manage and evaluate true costs and help us provide the service our customers demand.

Pros

This software is a complete package at an affordable cost. It provides many options

Cons

Takes time to master it but once you have played with it for a while it is a time saver

Advice to Others

You can use it as is or tailor it to your company needs. The supports staff I feel is one of the best

Review Source: Capterra
 

Randy from RK Mechanical
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2017

April 2017

RK Mechanical customer since 2008

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I implemented Global Shop at a previous employer (Custom Window Co) and have been system admin. at 2 companies. Have been using GS for 10 years and love it especially GAB and your customer service.

Pros

GAB and customer service

Cons

some areas have bugs that continue through updates, some process could be more efficient.

Advice to Others

MS SQL please.

Review Source: Capterra
 

Scott from Humanetics

November 2015

November 2015

Utilized for 12 years

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pro's - straight forward / easy to learn. Comprehensive. CRM module holds sufficient information to reference.
Con's - CRM does not allow for flagging of follow-up notification.

Review Source: Capterra