--- title: "ProShop ERP Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ProShop ERP. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ProShop ERP is a good fit for you!" source_url: "https://www.softwareadvice.com/erp/proshop-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Quality Management Software](https://www.softwareadvice.com/manufacturing/quality-management-software-comparison/) / [ProShop ERP](https://www.softwareadvice.com/erp/proshop-profile/) / ProShop ERP Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/erp/proshop-profile/) Reviews [Alternatives](https://www.softwareadvice.com/erp/proshop-profile/alternatives/) # ProShop ERP User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 113 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 101 reviews (89%) - 4 stars: 9 reviews (8%) - 3 stars: 1 reviews (1%) - 2 stars: 2 reviews (2%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The QMS module is one of my favorite features, along with how the parts and work order modules are set up to display 3D models and allow photo uploads. - It would be great if ProShop offered hands-on help for new clients to assist with migrating documentation from their old system into ProShop. - The second most important thing I like about ProShop ERP is that it's a complete proven digital management system for our shop. ### Most mentioned cons - I have employees who can upload and edit documents, but they are unable to view them (access issues). - I ask questions and when I get a representative in the chat, they refer me to a long training video, that doesn't help. - What I don't like they are working on integrating into the software currently or at a later date. ## ProShop ERP customer reviews Showing reviews 1-25 of 113 (page 1). ### Learning the Software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience is great. We are happy with the software and look forward to future updates and features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The AI chat Ally is great when you need quick help. If you get stuck and you cant solve an issue you can get in contact with a live person. Great customer service and problem solving. #### Cons ProShop Champions must know the system inside and out to help others. The system has allot of information and it takes time to learn everything. --- ### Proshop ERP - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Oil & Energy - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've enjoyed the system; it has made my job of scheduling much clearer and easier. I also really like the phantom order plug in to get a better idea of how what you are quoting can affect the rest of the orders on each machines schedule before you even get the new order. This allows for much more accurate lead time prediction. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros They have almost every aspect of each step of the machining process outlined within the system, from RFQ to invoicing. All you have to do is conform to the system and you will find very few problems in your operation. #### Cons When you go outside the system parameters you can run into issues. I also think the shipping module could use some improvement. For instance, it would be nice if BOL's could be printed through the system while cutting a packing list to the customer. --- ### Not User-Friendly, Not Well Supported, overly complicatied - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Airlines/ Aviation - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Not excellent. Functioning is not great. Support is not knowledgeable or helpful. Training videos are long and not relevant. A simple thing takes a lot of clicks. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros ProShop is definitely a memorable experience! It keeps you on your toes and encourages creativity in problem-solving. Every visit feels like a new adventure, which means there’s never a dull moment. It challenges you to think differently and builds patience and resilience along the way. For those who enjoy mastering a system inside and out, ProShop provides plenty of opportunities to become a true expert. Trust me, their representatives won't help you. Other than waste more time directing you to "training videos" that are not relevant. #### Cons This application is expensive and not very user-friendly. The "support" is not supportive. I ask questions and when I get a representative in the chat, they refer me to a long training video, that doesn't help. I ask if they can explain something in a few clicks and they can not. They don't have enough chat support. Simple things, like deleting a record are overly complex. You are not able to change/edit contacts (their names)(Vendors and Clients) after you save them. We tried incorporating 9110D and its was a lot of extra work. This system wasted so much of our time. They need more support representatives that are actually knowledgeable. The support representatives have told me many times "Yes, you can do xyz, but it will be difficult." I don't understand what we are paying for. I have employees who can upload and edit documents, but they are unable to view them (access issues). It also goes down during the day, sometimes for hours at a time. Not user friendly, do not recommend. --- ### Great Customer Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Airlines/ Aviation - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience with ProShop is highly rated. There is a lot of versatility in how you'd like to operate the system. I like how it integrates with Ground Control (Inspection Software) to create seamless CSV transfers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was amazing. We stuck it out trying to solve an issue for 2 days and she's been super helpful along the way. Thank you! #### Cons There is nothing to list in the form of complaints as I was satisfied with the product and customer support. --- ### A few things - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Oil & Energy - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 1) Our work is varied and complex due to the agreements we have that are VERY unique. Mostly we are able to modify aspects of PS to work for us but we need slight modifications so we can have the system work as we need to and not modify what we do to fill in the system. 2) The last PS chat I had was the BEST EVER and most helpful experience. Thank [sensitive content hidden] for that please. She assisted AND provided the links we previously had not quiet understood which led us to CHAT. She got the meaning of service! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Traceability is prioritized. Allows for many required fields AND allows modification if they need to be tailored Depth of manufacturing details exceeds prior software #### Cons 1) Seat Access Our machinist require more input because of API Quality and the eleven Licenses for items that we manufacture 2) No Parts Pricebook. We work off of contract pricing...same all the time. Without price book we have to refer to separate system --- ### Undeniably Great - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Aviation & Aerospace - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would recommend ProShop to anyone and everyone I can. My experience has been better than I could have hoped for. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The team at ProShop is unbelievably great. The product is undeniably better than anything else on the market. You truly get your value out of ProShop from day one. As an AS9100D/ISO9001:2015 certified shop, this was the only solution that makes sense. #### Cons I regret not believing other shops when they said ProShop was light years ahead of other ERP's. I wish we would have signed up sooner. --- ### Information at the tips of your fingers. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Defense & Space - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We had a rocky start because we did not take the advice and suggestions from ProShop when we first switched over and tried running it "our way" for 2.5 years. Now that we are done trying to fight against the current it is making everyone's life easier. Having the information you need at the tips of your fingers is priceless. I don't miss spending 10+ hours a week looking for physical job travelers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ProShop makes working paperless. I can create queries for just about any report I would need if there is one that is not already premade. I don't have to spend 10+ hours a week looking for physical travelers. #### Cons Honestly not much. What I don't like they are working on integrating into the software currently or at a later date. --- ### Mikes Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Telecommunications - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’d give it a 3.7/5 right now due to the difficult integration process and the lack of live technical support via phone or video. It would be great if ProShop offered hands-on help for new clients to assist with migrating documentation from their old system into ProShop. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The QMS module is one of my favorite features, along with how the parts and work order modules are set up to display 3D models and allow photo uploads. #### Cons The integration “lift” from purchase to actually using the system is by far the most painful part of the process. --- ### ProShop by Five Axis Ind, Inc. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Defense & Space - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far so good! It provides what we need to keep business running and supply our customer with the documentation they need. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Barrier of entry and learning curve are not steep. For the most part it handles the needs of the business. #### Cons NC need to be multi-dim tag enabled. The splitting of WOs is a little different, and the QuickBooks Proxy can be more stable. --- ### Just getting started. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Aviation & Aerospace - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the experience has been good and working with the ProShop team has been good. Everyone has been helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Visually appealing, easy to navigate, good support with the use of AI or humans if needed through the chat. #### Cons I would prefer the ability to customize more than I currently can and there isn't a great way to handle serialization. --- ### FOM Loves Proshop! - Overall rating: 5/5 - Reviewer: Justin Q. - Industry: Defense & Space - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered I'm extremely happy with ProShop, it is one of the best decisions I made for our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros ProShop allows me to manage every aspect of my business in one package. It's easy to teach and train employees on how to use it. Our business has grow significantly since the implementation of ProShop. It's allowed us to take on more work, more difficult work and maintain the same level of overhead. The system is organized nicely and creates a lot of efficiencies in non manufacturing roles. #### Cons Some of the menus do get deep and there are a lot of ways to navigate to the same location. Some people like this, and others do not. It is a complex system but it isn't overly complicated to navigate. #### Vendor response Thank you for your review, Justin! Replied January 2025 --- ### ERP the way it should be. - Overall rating: 5/5 - Reviewer: Lynne D. - Industry: Aviation & Aerospace - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered This has changed how we do business. We're no longer burdened with the limitations of spreadsheets and paper documents. We can respond much quicker and increase throughput with better planning. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how all the modules work in unison to provide the most accurate information possible in real-time. #### Cons Cross-module queries are not easily accomplished without exporting to Excel. --- ### You won't regret the switch!! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Aviation & Aerospace - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ProShop has helped increase our throughput by nearly 40% in the past 2 years! It is a little overwhelming at first but with the right implementation specialists and now an AI assistant, you can learn as fast as you can handle it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This is truly a one stop manufacturing system. Everything in one place with total transparency to make the whole team feel like they have an impact on the success or your company. #### Cons There are a few features that ProShop is currently working on developing that would enhance their software dramatically! --- ### The most valuable tool in our shop. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mechanical or Industrial Engineering - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been outstanding! Our Training Implementer was very knowledgeable about the system and a great teacher. The online ProShop Academy is one of the best online training platforms that I have used. The continued support is always prompt to respond to questions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My favorite part about ProShop ERP is the people. Everyone I have been in contact with is technically knowledgeable about the product and passionate about helping our industry. The second most important thing I like about ProShop ERP is that it's a complete proven digital management system for our shop. The ProShop ERP system is adding value to our business by guiding us to create better processes with decreased risk to our customer. #### Cons Even though ProShop ERP training is excellent it takes a lot of time to become become proficient with the system. --- ### FLUID AND ORGANIZED - Overall rating: 5/5 - Reviewer: jonathan t. - Industry: Aviation & Aerospace - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered We have resolved any traceability issues by utilizing the uploading feature for all part level drawings, models, and PLs. The more I use Proshop, the more I realize how flexible the system is. There are multiple ways to achieve the same outcome. You can form the software to fit your business needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Proshop organizes every aspect of our company. Traceability and overall accuracy are of most importance. With multiple levels of quality control (including check lists and document verification), Proshop provides security and confidence in our work. The fluidity of each module and their relationship to each other is intuitive. #### Cons In the beginning, Proshop was a dramatic change from our previously disorganized system. We have learned to approach things differently, in a more efficient way with Proshop. Any complaints I may have are easily resolved with research and practice. We have only explored 60% of Proshop's capabilities. We are looking forward to the future. #### Vendor response Hi Jonathan, Wow, man! Thank you for this amazing review. So happy to hear we're helping you get organized and do more with less. The culture shift you're experiencing is HUGE! That's the real game changer and we're so happy to hear that happening for your team. Have fun with the remaining 40% and let us know how we can help. Make sure you're coming to the monthly webinars and continuing to learn from us and other shops in the network on what's worked best for them. Thanks again! The ProShop Team Replied June 2020 --- ### ProShop is taking us to the next level! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Defense & Space - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered We had been considering an ERP system for several years and looked at many different options. We selected ProShop because it was made by a machine shop for machine shops. We have been using the system for six months now and have zero regrets. It's amazing and we are confident ProShop will help us take our shop to the next level! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How it allows us to better manage jobs, retain history, and have one centralized system for workflow. #### Cons How it integrates with QuickBooks Online. #### Vendor response Thanks for this review, Heidi! We are delighted to hear that after six months of using our system, you have zero regrets. That's music to our ears! We take immense pride in being designed in a machine shop for machine shops like yours. Replied July 2023 --- ### Small shop, Large Vision - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Aviation & Aerospace - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Lost work orders are a thing of the past. The ability to work thru different portions of the software thru with just a click away. They are helping our company to a PRO! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros With this software, we are performing proactive responses and communicating more precisely, which saves time. Working thru the software is so easy and smooth. We can do more with less staff. #### Cons Too much information. With any new software change, there is a learning curve. It takes some some to adjust. #### Vendor response Susan, It's been amazing to see the transformation you guys have made with ProShop. So much less overhead, faster job processing with shorter lead times, and all the improvements you've made with your QMS and going for AS9100 certification. We appreciate you and your business. Replied August 2019 --- ### Look no further - Overall rating: 4/5 - Reviewer: Vivek L. - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered Overall a great experience with Proshop ! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Proshop is in all in one tool for our business. From quotes to cash Proshop does it all. This software helps everyone from the office to the manufacturing floor get the information they need to do their job. We finally did our first quality audit with Proshop and it was a breeze. #### Cons A few hiccups as with every ERP but the customer service make up for it 10x. If you have any questions they are there till help. #### Vendor response Hi Vivek, Thank you so much for this review! It's been a true pleasure working with your team. It's been fun for us to watch the changes you've been able to make to improve the company. And congrats on the quality audit! Thank you! The ProShop Team Replied July 2020 --- ### Software for small business that THINK BIG - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Machinery - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Proshop is so easy to work with. It is truly a new partnership. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software can manage data anywhere. #### Cons There is nothing that I like least about this software. #### Vendor response Linda, It's been a pleasure to work with you and your team. You guys have a great company that is only getting better with your new lean ProShop processes, AS9100 certification, and more. We're honored to have you choose us as your partner. The ProShop Team! Replied August 2019 --- ### An excellent ERP for job shops. - Overall rating: 5/5 - Reviewer: Tyler K. - Industry: Aviation & Aerospace - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered I think it is an excellent piece of software. If you are a small to mid sized manufacturing company in a highly regulated industry, I doubt you'll find anything better. This software just solves so many headaches that other companies probably don't even think about. Examples of things which can save a lot of time including features like the automatic generation of first article inspection reports and automatic retrieval of product documentation (e.g., material/processing certs). I highly recommend this software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software was designed from the ground up by machinists for machinists. As such, they have an intimate knowledge of the problems machinists face and the software solutions that can help solve those problems. If you are a small to medium sized job shop in a highly regulated industry, I doubt you will find anything better. #### Cons There isn't a whole lot of guardrails built into the system to prevent you from shooting yourself in the foot (e.g., input validation). If you are not careful, you can break links between records or enter data in an incorrect format. For the most part, ProShop silently ignores incorrectly formatted input, which can affect system behavior. There are also some system behaviors that aren't totally transparent to the user. I think the above issues are just a consequence of in-house software being released to the general public. Since they built the software, they knew it intimately so there was likely less of a need for detailed documentation and/or guardrails. I believe the above problems will become less of a problem over time as their help documentation is improved and features are added to make the software more user friendly. #### Vendor response Thank you so much for your review, Tyler! Replied July 2022 --- ### For a small company, big move but well worth it io the end. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mechanical or Industrial Engineering - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it's been a big change for us but now I feel we have more control of our workflow and that's what I really wanted out of an ERP system in the first place. took some time to get ahead but you just need to keep persevering and the benefits will come. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, training is thorough and always available, support team are the best no problem too small or too big they always find way to help, and able to run the business remotely even on the other side of the world. The big thing is it has everything included you don't have to keep buying modules to run the normal run of the mill things. #### Cons Takes a while to learn the system you need to be prepared for around 6 months of teething problems unless you have a experienced user that would make a world of difference. other than that I don't really have and dislikes because any of my old dislikes are likes now because I sort of know what I' doing which helps heaps with anything really. #### Vendor response Thank you for the review!! We are so glad to hear you have more control of your workflow. Replied March 2024 --- ### The support behind Proshop is phenomenal. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: 1-3 years · daily - Reviewed: April 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The number one thing that ProShop has helped our shop do is to make Employees MORE self-sufficient. Instead of asking questions up the chain of command, and involving everyone in a decision making process, employees have all the information available to them to do what is needed on their own, and have confidence that they are doing it correctly. We have realized higher throughput with ProShop, which in turn is reducing our overhead and making us more competitive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing I like the most about proshop is that it covers all the bases and then some. Right now, our shop does not have a dedicated sales team, but when it does, Proshop will support it. Same goes with inspection, shipping, accounting, and of course every task you could ever think of on the shop floor. Better yet is the fact that if you choose NOT to use certain features of Proshop, it does not cripple the shops functionality. It is not an All or Nothing ERP, meaning that you can take the time needed to grow into it without killing your throughput during the learning curve. #### Cons I think that the multi-layer assembly quoting could use some work. Adding the ability to pull multi-tiered price-breaks for a high number of purchased parts in complex assemblies is an area that needs improvement. On day-to-day Job shop projects, I would find it hard to dig out a weakness in ProShop. #### Vendor response Thanks for the enthusiastic and thoughtful review. It's great to hear how ProShop is helping your company grow and be more competitive. We love to hear how ProShop has helped your employees be more self-sufficient! That's what it's all about. Thank you for the feedback about multi-tiered price breaks! We couldn't agree more. That is very high on our list as a new feature and should be in place soon. Keep the feedback coming! Replied April 2018 --- ### If there is a superhero for software, Proshop is it! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered Proshop has empowered management and employees to take control of our open order backlog and have visibility on capacity and to aid in the identification and resolution of bottlenecks in the manufacturing process. In the last two months our past due orders has decreased by 31%! We are well on our way to having on-time delivery in the 90th percentile in the near future. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Proshop gives substantial visibility and management of open orders, scheduling, time management, machining capacity and full visibility and control over profit margins. The software has many other features that set a company up for success such as training, quality control, time management, inventory management, ability to eliminate tribal knowledge and so many more. The organization of the software is simple and easy to use. I also love that the company is still small enough that you know everyone. You get to know and work with the same guys that you started with post implementation. #### Cons For the most part Proshop is very easy to learn and is user friendly, however, there are some of the advanced features that require some specific training and knowledge to fully understand. You learn all that in time. With that said, Proshop has a training and support ticket system that is exceptional and they are always there to help. #### Vendor response Hi Holly, We can't thank you enough for this review! Wow! This is what our team strives for by building ProShop and helping support our clients to do great things in their company. We're so glad that ProShop has helped with your on-time performance and so much more. It's been a pleasure to work with you and your team. Keep up the great work. Thanks again, The ProShop Team Replied September 2019 --- ### ProShop has been a game changer for our shop! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Machinery - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We purchased a well-established, long running shop with a great regional reputation…with plans to grow. One hurdle in the way was the 20 year old homegrown “ERP”. Don’t get me wrong, it served the shop very well for a long time, but it was tired, cumbersome and built on a platform no longer supported. I came from an IT background many years ago, specifically integrating various solutions into manufacturing ERP systems and I immediately began researching all the options on the market. Fortunately, I came across ProShop, headed to IMTS to meet with their crew and came home knowing what choice I was making. The results? Completely exceeded our expectations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From the Sales modules making our estimating and quoting process much faster and trackable allowing us to win more jobs, to the tracking of orders and schedules, to the actual running of jobs. My management team alone is saving 40+ hours weekly simply having important information available at their finger tips to make decisions quickly and confidently. Knowing what jobs are running when, our purchasing department has been able to buy smarter resulting in COGS reduction of +10% through the first 6 months of implementation. Shop management is able to, at a glance, schedule jobs across 30+ machines in a logical order that helps ensure we deliver parts on time to our customers. We are able to communicate with customers in real-time about their jobs and make adjustments as necessary to make certain our customer needs are met. #### Cons None. My biggest hesitation was rolling out a paperless system to our team. The ProShop team made the entire process so easy! We immediately began online training, got ProShop onsite and were going live in no time at all. #### Vendor response Mike, We can't thank you enough for this amazing review!!! It's been a lot of fun working with you as you jump headfirst into shop ownership. We're glad that you love ProShop so much, and it's helping you grow the company. We also are grateful to call you a friend and partner. Keep up the great work at Hill and we look forward to seeing what you build it into! Cheers, The ProShop Team Replied July 2019 --- ### The ERP System You Will Love! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Aviation & Aerospace - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered ProShop is a seamless ERP system that you will grow to love. ProShop was designed by and for machinists and it truly shows. I could not imagine a better system for a high-caliber machine shop that needs to meet the stringent requirements of AS9100/ISO9001. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Real-time, accessible data. Data is at one's fingertips! Job status can easily be reviewed and reported back to the customer with confidence. With a simple query search, one can easily glean off of past jobs for production times, out of pocket costs, setup information, etc. the list goes on. Another aspect would be understanding shop capacity and schedule. This is key to meeting growing customer expectations and the ability to take on expedite orders. I would also add that the Adion team is quick to respond to client requests or questions through an online support desk. Having worked with Adion for a few years now, I can attest to their enduring customer support and continual improvement of their help documentation page. Most help can be found instantly within ProShop or is one click away. And they are constantly reaching out and keeping clients informed through webinars and email updates. It has been my pleasure to work with the Adion team. #### Cons N/A If I must, I would request that Adion consider looking into developing a 'RFQ Module'. Currently, I track and manage RFQ's outside of ProShop. #### Vendor response Wow Andrew! We're humbled by your review and it gives our team so much positive energy to get this feedback! It's been a true pleasure to work with you as well for all these years. Keep up the great work at IDL! Thanks Again! The ProShop Team Replied December 2020 ---