Quickbooks online is our main tool and resource to have a quick snapshot of our accounting, sales, taxes, and profit/loss reports. Also, Quickbooks is our invoicing software and CRM.

The onboarding and migration of our company data from an offline software to Quickbooks Online was way faster than we expected. Aside from that, QuickBooks has been our main and preferred accounting and invoicing tool since 2018.

I believe Quickbooks Online reports are not that customizable like the offline Quickbooks versions. Also, there are differences managing multiple companies. We need to create and buy separate Quickbooks Online accounts for each of our companies and with the offline versions we just had to buy one set of licenses, that allowed us to manage multiple company files.

The setup was terrible. Going from Desktop to online took a lot of work and the payroll had to be entered manually instead of being included in the import. I spoke to multiple different support people regarding the setup of payroll source deductions and they all gave me pretty much the same answers and in the end only the last person I spoke to actually knew what I wanted and was able to tell me that it's not an option. From the beginning when I spoke to the first person who was setting us up on the trial, they told me that I would be able to set up the source deductions - which I explained in detail and said was essential. I went through all the work to set up payroll manually only to find out that I wasn't able to set up a deduction exactly as needed.

Ease of access from anywhere and the ability to have more than 1 user

The ability to add customizable deductions is limited. Could not set up source deductions for pastors.

We are a motel. We took a payment by using the quickbooks card processing option. The customer without cause decided to request a chargeback from the bank, presumably indicating that they didnt recognize the charge on their account. Quickbooks paid out and fined us $25 for costs. We received an email with suggestions for reducing the chances of this occurring - This was useless. The customer signed a registration document. We verified her ID and we have her on video in the reception. Yet she still got a full refund and we get dinged with fees for the courtesy of her staying here for free. Your system supports criminals.

The overall experience of time tracking really depends on specific need and how well it fits into existing workflow. Quickbooks Online has afforded a great experience and I have had consistent billing for repetitive tasks albeit with slight modifications.

I use Quickbooks Online for personal work and expense tracking. Most of my projects are billed time on time spent on the project proportionately with the overall project. I struggled in trying to workout this kind of billing with several other accounting softwares and Excel templates became a bit limiting for me. Time tracking in Quickbooks is very helpful especially for tracking time spent on different tasks and projects. With the customizable timer feature, I am able to customize the timer to fit each specific task, include additional notes and descriptions for each entry documenting the nature of the processes involved etc. The time tracking feature is available as well on a mobile app which easily allows to track time on the go. Finally, the customizable reports allows me to see how much time I have spent on different task and how much I have invoiced for that time.

I think the main challenges I have found with the time tracking has been sometimes getting the billing accuracy. This has been because all the tracking is not that automated meaning any simple error can go unnoticed and affect the overall billing. Additionally, it is not highly customizable to fit almost all projects and sometimes I am forced to use other tools to manage the project.