Overall customer rating: Customer rating:
Recommended by: Recommended by:
40% of users
94% of users
Operating Systems: Operating Systems:
Mobile compatibility: Mobile compatibility:
Deployment: Deployment:
Target customer size: Target customer size:
Most positive review: Most positive review:
“This product made everything available at the click of a button using one program. It was a great tool to manage accounts while being linked to each transaction.”
“Unbeatable [and] very intuitive user experience. Lots of application modules. Lots of feature functionality. Oracle is committed to continuously improve JD Edwards which gives customers best ROI.”
Most negative review: Most negative review:
“It doesn't work all that great with other ERPs. On the chance that it does work, there are quite a few issues that come along with it.”
“The learning curve is pretty long; it needs a long time to study and hands on experience if you want to be an expert.”
Pricing:
How it's priced: How it's priced:
Cloud-based and on-premise deployment: SAP is available as a cloud-based solution; you pay a monthly subscription fee for each user login. It is also available for on-premise deployment; you pay an upfront, perpetual license fee for each user login.
Cloud-based and on-premise deployment: Oracle JD Edwards is available as a cloud-based solution; you pay an annual subscription fee for each user login. It is also available for on-premise deployment; you pay an upfront, perpetual license fee for each user login.
Contract term: Contract term:
Cloud-based and on-premise deployment: SAP requires signing a perpetual license agreement upfront for on-premise deployment. No contract is required for cloud-based deployment.
On-premise deployment: Oracle JD Edwards requires signing a perpetual license agreement upfront for on-premise deployment.
Upfront costs: Upfront costs:
Additional fees apply for implementation and training through a partner.
Additional fees apply for implementation and training.
Recurring costs: Recurring costs:
Fees apply for maintenance and premium support.
Fees apply for maintenance and support.
Applications:
Project Management: Project Management:
Ease of Use:
Overall customer rating: Customer rating:
Most positive review: Most positive review:
“I liked the ease of navigation. It is nice to swap screens without losing information.”
“The user interface is very modern with process flow driven menus.”
Most negative review: Most negative review:
“SAP looks and feels like a piece of outdated software, although I believe that it is not. It is hard to navigate unless you know all of the Transaction codes that you need to use.”
“I can’t always get all the information I would like easily. Sometimes I have to do work arounds.”
Support:
Overall customer rating: Customer rating:
Most positive review: Most positive review:
“Their program support is always very helpful.”
“Customer support is really awesome. They are quick and provide full knowledge and solutions for the issue.”
Most negative review: Most negative review:
“I couldn’t say much negative about this software; however, the only thing I can think of to be improved is the training manuals.”
“Support from vendor is pretty poor. Enhancement requests stay pending for years. Support requests go on for months, and in the end, get closed when a new technician enters who has no idea of the background.”
Phone support: Phone support:
24/7, toll-free support included in subscription fee.
24/7, toll-free support included in subscription fee.
Online case submission: Online case submission:
Online case submission included in purchase of support plan.
24/7 Online case submission included in subscription fee.
Online support options: Online support options:
Help website, knowledge base and online community included in subscription fee. Additional support can be purchased.
Help website, knowledge base and online community included in subscription fee. Additional support can be purchased.
Training: Training:
“Getting started” online catalogue included in subscription fee. Additional live and/or online training can be purchased.
Training and/or implementation can be purchased.
* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.
