Overall, our SmartFusion experience has been wonderful. From implementation to every day use, our business processes have been able to be streamlined and improved.

The budget prep module is by far one of the best features as it really allows users to forecast many different scenarios. Budget process has gone from months to a few weeks. Other functions include integrated state reporting, student activity and easy of use for training new staff members.

The accounts receivable module is one of the modules that takes some getting us to and setting up for business processes.

Fairly good! There are some reports that you cannot process after you pass a certain point (complete check register) but for the most part you can generate a report that will give you what you need.

Most reports are easy to read-when you understand how to generate them.

There are so many features that are unknown to users that you have to request be added. It would be nice to have a monthly or quarterly update emailed each month to describe each feature.

For payroll processing the reporting on this software saves more time than our previous software. Some things are easier but others are more difficult.

Integration was very difficult and there were many glitches and items that had to be corrected. Our organization left a bells and whistles software that had easy excel downloads. There were so many correction issues that our overall training was impacted. For the past year we have been training as you go which causes delays in our job performance. Some of the reports that were easily accessed with our old system will not produce with our new system.

The software is ok, doing what we need it to do, though many functions still don't work after two years of using it. Customer service is ok; if a help ticket is submitted, someone typically gets back to us fairly quickly, but if it's any other type of question (something other than a simple, non-accounting related question), we often get a response saying they'll work on it then not ever hear anything back. The support personnel do not have accounting backgrounds, which tends to be a big issue (setup was a nightmare since the personnel assisting with the transition had not school business or accounting backgrounds). I would have also liked to see this as a true web-based software, like we were promised when initially signing on.

It's fairly easy to use, someone coming in with limited to no business experience was able to understand how to do basic functions.

There are some items that are typically included in basic software packages for education that aren't included in SmartFusion. Some of the common sense type accounting items have been left out, as well.

We switched to SmartFusion in 2011. Everything was so much simpler than it was with our previous system. The support staff is great and always works hard to help with any problems or questions we have.

I love that this software is web based. It has made life easier with having to work from home.

If I had to pick a con, I think it would be the ability to create some reports. Sometimes there's certain payroll information that I need in one report but instead might have to run a couple of different ones to get the exact info. I need.