# Vertex Software Reviews, Demo & Pricing - 2026

> Review of Vertex Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Source: https://www.softwareadvice.com/erp/vertex-profile/

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Vertex

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Overview

[Reviews](https://www.softwareadvice.com/erp/vertex-profile/reviews/)[Alternatives](https://www.softwareadvice.com/erp/vertex-profile/alternatives/)

# Vertex 2026: Benefits, Features & Pricing

Wondering if Vertex is right for your organization?

Our Payroll Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pricing and Plans
    
-   Features
    
-   User Reviews
    
-   Popular Comparisons
    

## Overview

Vertex

4.3

[(75)](https://www.softwareadvice.com/erp/vertex-profile/reviews/)

Pricing

Pricing available upon request

### About Vertex

Vertex is a single tax engine capable of managing both tax determination and transaction management functions. It uses robust technology to improve tax accuracy and consistency on sales and purchase transactions. Integrations to ERP, e-commerce, procurement, and other billing systems enable Vertex to seamlessly support growing businesses with high volume and complex transactions at speed and scale.

Wondering if Vertex is right for your organization?

Our Payroll Software selection experts can help you in 15 minutes or less.

## Vertex User Interface

## Popular Vertex Alternatives

Main Product

Vertex

4.3

[(75)](https://www.softwareadvice.com/erp/vertex-profile/reviews/)

Ratings Breakdown

-   3.97Ease of use
-   4.04Value for money
-   3.99Customer support
-   4.20Functionality

Pricing

Available upon request

Get Price

Alternative Product

[QuickBooks Online](https://www.softwareadvice.com/product/393202-QuickBooks-Online/)

4.3

[(8480)](https://www.softwareadvice.com/product/393202-QuickBooks-Online/reviews/)

Ratings Breakdown

-   4.24Ease of use
-   4.16Value for money
-   4.00Customer support
-   4.27Functionality

Pricing

Starting at $38.00 per month

Get Price

Alternative Product

[Avalara](https://www.softwareadvice.com/sales-tax/avalara-profile/)

4.0

[(355)](https://www.softwareadvice.com/sales-tax/avalara-profile/reviews/)

Ratings Breakdown

-   3.79Ease of use
-   3.55Value for money
-   3.38Customer support
-   3.92Functionality

Pricing

Available upon request

Get Price

Alternative Product

[hellotax](https://www.softwareadvice.com/corporate-tax/hellotax-profile/)

4.7

[(111)](https://www.softwareadvice.com/corporate-tax/hellotax-profile/reviews/)

Ratings Breakdown

-   4.61Ease of use
-   4.60Value for money
-   4.67Customer support
-   4.56Functionality

Pricing

Starting at €39.00 per month

Get Price

Alternative Product

[Kintsugi](https://www.softwareadvice.com/product/515636-Kintsugi/)

4.8

[(16)](https://www.softwareadvice.com/product/515636-Kintsugi/#reviews)

Ratings Breakdown

-   4.88Ease of use
-   4.80Value for money
-   4.93Customer support
-   4.88Functionality

Pricing

Starting at $75.00 per month

Get Price

Alternative Product

[QuickBooks Online Advanced](https://www.softwareadvice.com/product/49805-QuickBooks-Online/)

4.4

[(1045)](https://www.softwareadvice.com/product/49805-QuickBooks-Online/reviews/)

Ratings Breakdown

-   4.35Ease of use
-   4.25Value for money
-   4.07Customer support
-   4.37Functionality

Pricing

Starting at $235.00 per month

Get Price

## Vertex Pricing and Plans

Starting price: $5,000.00

Free Trial

Free Version

Basic

$5,000.00

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

## Vertex Features

-   Popular features found in Payroll
    
    401(k) Tracking
    
    Benefits Management
    
    Check Printing
    
    Compensation Management
    
    Compliance Management
    
    Direct Deposit
    
    Employee Database
    
    Self Service Portal
    
    Third-Party Integrations
    
    W-2 Preparation
    
    Wage Garnishment
    
-   More features of Vertex
    
    Address Validation
    
    Approval Process Control
    
    Audit Trail
    
    Billing & Invoicing
    
    Consumer Use Tax
    
    Corporate/Business
    
    Data Import/Export
    
    Data Verification
    
    Document Management
    
    Due Date Tracking
    
    Electronic Filing
    
    Exception Notification
    
    Exemption Management
    
    Multi-Currency
    
    Payroll Management
    
    Payroll Reporting
    
    Reporting/Analytics
    
    Sales Tax Management
    
    Taxability Verification
    
    Tax Calculation
    
    Tax Compliance
    
    Tax Filing
    
    Tax Forms
    
    Tax Management
    
    Transaction Tracking
    
    Value Added Tax (VAT)
    
    Workflow Automation
    

## Vertex User Reviews

Overall Rating

4.3

Ratings Breakdown

5

45%

4

37%

3

17%

2

0%

1

0%

Secondary Ratings

Ease of Use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.2

VC

Vishal C.

Verified reviewer

Leisure, Travel & Tourism

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2026

Vertex - The Evergreen Tool

5

It is good and the user experience is getting better day by day. Not felt bored even after so many years of use. It is maintaining the level from years.

Ratings Breakdown

5

Ease of use

5

Value for money

4

Customer support

Previously 3

4

Functionality

Pros:

Now more tax areas and jurisdictions have been included under vertex. Now we also got the copilot option in vertex integrated itself so that AI can help in various ways. A quality value addition to vertex I would say.

Cons:

Cache memory is now being stored for a longer period of time which results in a similar result even for different location id. It's not a big cons.

Read More

TD

Tara D.

Verified reviewer

Retail

51-200 employees

Used weekly for less than 2 years

Reviewed June 2023

Great product overall.

4

Overall, it's a great product.

Ratings Breakdown

4

Ease of use

4

Value for money

3

Customer support

4

Functionality

Pros:

I love working the Tax Preparer Team at Vertex. They are the main reason I love Vertex. I also like how easy it is to upload tax data files into Vertex.

Cons:

I wish that there was a better resource at Vertex for navigating solutions in O'Series, when it comes to resolving issues we discover along the way. Navigating the ticketing system and the various emails back and forth (only to get a mediocre answer) is quite discouraging.

Reasons for choosing Vertex

Vertex was compatible with our B2B website--which was required. The other two couldn't do this for us.

Reasons for switching to Vertex

Avalara cancelled our contract with them.

Read More

TV

Toni V.

Verified reviewer

Semiconductors

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed September 2021

Good product

5

Overall I do like the product. It has so many great features that make filing returns easier. I can mostly rely on what is on the return I print out from Vertex.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

I have used Vertex for 10+ years. Whenever I have an issue all I have to do is call and customer service is always there to help fix my issue. The representatives are always kind and helpful. They follow through to make sure I am happy with the product and my issues are resolved.

Cons:

Sometimes the critical changes come out after I finish filing my returns resulting in a possible problem with the return. Not so happy when that happens.

Read More

VK

Val K.

Verified reviewer

Retail

10000+ employees

Used daily for more than 2 years

Review source

Reviewed January 2025

Vertex tax

5

great products, calculate taxes same time

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

we using as tax engin for tax calculations, generating tax reports

Cons:

mapping to SAP and products category is limited

Read More

SC

Sumana C.

Verified reviewer

Leisure, Travel & Tourism

11-50 employees

Used daily for less than 2 years

Reviewed August 2024

Vertex: A great tool to calculate cross border tax

5

It's a great experience to use Vertex as a tax calculation tool. It's customer support is also very efficient and dedicated.

Ratings Breakdown

5

Ease of use

5

Value for money

4

Customer support

5

Functionality

Pros:

It's a very useful tax calculation tool useful for multiple countries like US, CA etc. with great customer support.

Cons:

1\. L1 support response quality should be little better. 2. Response time should be little lesser than what it is currently.

Read More

Christopher D.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Best software for sales tax and maangement without the overhead

5

We were able to get rid of our expensive hosted server solution and the maintenance that came with it. Being able to access Vertex data from anywhere in the world made our team more productive across the board.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

The best part of the cloud was not having to have a dedicated remote server for all our software. The old Vertex ran but required constant maintenance, monthly updates, SQL knowledge. With the cloud, no longer do you worry about down times, corrupted databases and the like. The Vertex team is very helpful from the moment you buy the software. Our support rep spent hours with us configuring everyhting out of the box to our exact specifications

Cons:

The cost of the software is pretty immense since you're pretty much renting a server Hold times can be a bit long in the customer support queue SaaS so once you stop paying, you lose access the software and any data if not backed up.

Read More

Mike B.

Verified reviewer

Construction

1001-5000 employees

Used daily for less than 2 years

Reviewed March 2018

Great tool, but internally we needed MUCH better requirements gathering in hindsight.

4

From an IT perspective, none honestly. It is a maintenance and support nightmare. However, in all fairness to Vertex, I feel this can be mostly if not completely attributed to our internal lack of sufficient requirements gathering before implementation.

Ratings Breakdown

2

Ease of use

3

Value for money

5

Customer support

4

Functionality

Pros:

The potential tax savings and benefits it can uncover. As well as the gaps it has helped identify in some of our processes.

Cons:

The cumbersome cloning and configurations requirements have proved to be especially difficult or time consuming throughout the process.

Read More

Rebecca S.

Verified reviewer

Retail

501-1000 employees

Used daily for more than 2 years

Reviewed August 2018

Great!

5

Customer services is good.

Ratings Breakdown

5

Ease of use

4

Value for money

4

Customer support

5

Functionality

Pros:

Reliability of the software, I can count on the fact that its right.

Cons:

Trying to find things but luckily I can call and they will either send it to me or point me in the direction.

Read More

Suma N.

Verified reviewer

Apparel & Fashion

1001-5000 employees

Used daily for less than 2 years

Reviewed August 2018

Vertex O series

4

Great.

Ratings Breakdown

4

Ease of use

4

Value for money

4

Customer support

4

Functionality

Pros:

Tax calculations are so accurate item level.

Cons:

Version updates is a bit complex process.

Read More

Rosalie Y. F.

Verified reviewer

Computer Software

1001-5000 employees

Used monthly for more than 2 years

Reviewed August 2018

Vertex O Series new version

5

Overall, it is better than the previous version and hopefully the customer support will be able to help incase something crash.

Ratings Breakdown

4

Ease of use

5

Value for money

4

Customer support

4

Functionality

Pros:

interfaces, color and new style. very modern.

Cons:

font and maybe it would be better if you have some sort of guide for new users on how to navigate it.

Read More

Showing 1 - 10 of 75 Reviews

[See All Reviews](https://www.softwareadvice.com/erp/vertex-profile/reviews/)

## Vertex Popular Comparisons

[QuickBooks Online vs Vertex](https://www.softwareadvice.com/compare/326127-vertex/vs/393202-QuickBooks-Online/)[Avalara vs Vertex](https://www.softwareadvice.com/sales-tax/avalara-profile/vs/vertex/)[hellotax vs Vertex](https://www.softwareadvice.com/corporate-tax/hellotax-profile/vs/vertex/)[TaxJar vs Vertex](https://www.softwareadvice.com/tax-preparation/taxjar-profile/vs/vertex/)[NetSuite vs Vertex](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/vs/vertex/)

[Compare All Alternatives](https://www.softwareadvice.com/erp/vertex-profile/alternatives/)

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