--- title: "ThunderTix Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ThunderTix. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ThunderTix is a good fit for you!" source_url: "https://www.softwareadvice.com/event-booking/thundertix-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Ticketing Software](https://www.softwareadvice.com/ticketing/) / [ThunderTix](https://www.softwareadvice.com/event-booking/thundertix-profile/) / ThunderTix Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/event-booking/thundertix-profile/) Reviews [Alternatives](https://www.softwareadvice.com/event-booking/thundertix-profile/alternatives/) # ThunderTix User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 273 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 220 reviews (81%) - 4 stars: 49 reviews (18%) - 3 stars: 2 reviews (1%) - 2 stars: 1 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - Overall satisfaction comes from 1) creative opportunities to fashion custom screens for public displays and ticket delivery 2) timely and efficient technical support when occasionally building new screens - I'd recommend this to any <$100K budget theater or opera company that is trying to expand its ability to offer things like season tickets and etc to patrons. - I like the versatility of being able to scan tickets with your phone/devices or just have a laptop stationed in the lobby asking for the guests name. ### Most mentioned cons - Seating chart creation cost can be expensive if you need to build multiple seating charts. - There are some features that are rather hard to find and figure out. - I suggest you do not offer this option as it was a selling feature for me and I was very disappointed with is not working for several months and Thundertix not providing solutions and instead saying it must be the customers fault; until 6 months later after several emails Thundertix finally communicated that the integration doesn't work well and we should switch to being directed to Thundertix site for ticket sales. ## ThunderTix customer reviews Showing reviews 1-25 of 273 (page 1). ### Reliable and easily adopted. Excellent customer service. - Overall rating: 5/5 - Reviewer: Jason R. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered A previous ticketing system became unmanageable, hostile and even extortive. In a panic, I quickly surveyed replacements. ThunderTix quickly proved the best both as a product and in alignment with out organization's mission statement of regional support and being woman- owned. With meaningful but minimal help from the ThunderTix tech team, we converted over immediately with literally no down time. Setup was less than a week, probably 3 days max, and has worked perfectly for years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Setup was simple and maintenance has been trivial. The codebase had been refactored just before our adoption and the newer technology has proven flexible, extensible and reliable. Customer attention has been personal and consistent. #### Cons The prices have been creeping up as they add features to compete up the market. While the features are solid and well crafted, many of them are beyond our needs but obviously necessary to be competitive and grow in the market. --- ### Great for Smaller Companies - Overall rating: 5/5 - Reviewer: Mat L. - Verified reviewer: Yes - Industry: Performing Arts - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, I think ThunderTix is a reasonable and accessible product for smaller theatres and organizations. We have gotten creative with our use (selling tickets for bus trips as merch through ThunderTix, etc.) and that has streamlined quite a few of our antiquated systems. There are some features that make me think this might not be a great product for huge companies, but for our purposes, it really is quite perfect. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It really is a very intuitive program. I don't find myself wasting too much time trying to figure out features or struggling with customer service. The learning curve as a new system was very reasonable. #### Cons The packages and season tickets can be a bit confusing, but it's a slight adjustment - more of a learning curve for our patrons. I don't love some of the fee structures outside of ticket purchases (percentages of donations, etc.) but the structure for tickets is good enough to be worth it. #### Reasons for choosing ThunderTix Cost and ease of use - also, it seemed like the best fit for our organization size. #### Reasons for switching to ThunderTix They wouldn't allow users to do much of anything on their own - I had to wait for customer service to set up events for me. --- ### ThunderTix was an easy critical upgrade at a crucial time - Overall rating: 5/5 - Reviewer: Jason R. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered We had a service provider go insane on us, demanding unbelievable payments in an almost extortionate setting. I researched the options, limited by our resources, and determined they were many of the things that aligned with our company and its mission statement: Regionally based, woman owned, technologically current. The entire conversion took only a few days. We were up and running with them in less that a week and have NEVER missed a single event. They have PERSONALLY reached out to us multiple times for feedback, concerns, and ideas. We have not been unhappy about a single thing technologically or as a customer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has been a very easy, extremely reliable tool that I can take completely for granted. #### Cons The price is competitive, but they are being forced to follow market costs. While the features expand, the price has to. We have not had need of the more advanced features, but a more advanced company/user would definitely benefit from them immediately. --- ### Fine but not the best option out there - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I feel like the biggest benefit is the price and the customization of the software. I would highly recommend spending quality time on the set-up to ensure you're using it to the best of its ability for your organization. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros The customization is really nice -- from show details, customer reminders, and prices. The customer side of things is really clean and well setup. #### Cons The navigation can be non-intuitive, but understandable once you get the lay of the land. The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end. Even leaving notes about orders that you couldn't later update would get irritating for the small space provided. #### Vendor response Thanks for your great feedback! Since your review, we completely redesigned our entire box office portal! The navigation was completely changed and is much more intuitive than before. You can now enter multiple notes on an order, and they can be both edited and/or deleted! In addition, we made improvements to interlinking wherever possible to make it easier than ever! We truly aim to be the most efficient, time saving software. If you have specific suggestions, I am all ears. You are welcome to write me directly, or you can create a feature request once you're logged in. I'll look forward to hearing from you! Replied September 2022 --- ### Thankful the customer service at ThunderTix - Overall rating: 5/5 - Reviewer: Katy M. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall we have enjoyed using ThunderTix. It is easy to use, offering a lot of options and is relatively intuitive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ThunderTix is great to work with for our 415 seat community theater! Their online knowledge base is very helpful and their customer service responds very quickly with helpful answers and solutions. #### Cons There is a learning curve in creating coupon codes. The $1.25 fee per ticket, plus monthly rate does cut into profits, but comparable to other ticketing services. #### Reasons for choosing ThunderTix Customer service in answering our questions and speaking with another company using it. --- ### Loudoun Lyric Opera Review of ThunderTix - Overall rating: 5/5 - Reviewer: Mark I. - Verified reviewer: Yes - Industry: Music - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very, very positive! I'd recommend this to any <$100K budget theater or opera company that is trying to expand its ability to offer things like season tickets and etc to patrons. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, great support staff. It's a very versatile piece of software that lets us do the bulk of our tasks on a small budget. I'm hoping this is a ticketing software that will let us scale well into the future, as our events become bigger and bigger! #### Cons The front-end is maybe not the prettiest piece of a website, and it's a little bit difficult to integrate into our brand. But, super easy to set up! Also, would love to be able more clarity to ticket buyers on managing their own accounts with us. #### Reasons for choosing ThunderTix Cheaper, and no contract, unlike OTS. Ludus is nice, but ThunderTix is much more powerful, and looks a lot more professional. (Ludus gives a community theater vibe, which is great for schools and community theaters, but not great for expansion/growth plans.) #### Reasons for switching to ThunderTix Givebutter doesn't support ticketing for events that occur over multiple days, and is ultimately a platform targeted more for fundraising. We still use it for fundraising at this time. --- ### ThunderTix = highly recommended - Overall rating: 5/5 - Reviewer: Peter E. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super intuitive, flexible, and has performed well for us the past two years. A superb built in way for us to have a big (truly) increase in donations accompanying ticket purchases. #### Cons I'm sure there is something, but I can't think of any at the moment. I don't even remember specifically what we found so unsatisfying with EventBrite, but I do know that we are now (with ThunderTix) in a very rare situation - we really like our ticketing software. #### Reasons for switching to ThunderTix Overall dissatisfaction with EventBrite, --- ### Support requests are outstanding - Overall rating: 5/5 - Reviewer: Janet W. - Verified reviewer: Yes - Industry: Fine Art - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We have been using ThunderTix for 2 concert seasons. We use it for selling concert tickets and fundraising events and we are very happy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have had numerous interaction with suppport requests. Their service is outstanding. They always follow thru... #### Cons ThunderTix is a very fine product. There is noting I am not happy with; don't know what else I can say... --- ### Seamless ticket sales - Overall rating: 5/5 - Reviewer: Dave C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered I have been using TT for about 4 years now with two different theatre companies. I've never had ANY issues... and when there are issues, more often than not, there's a fix or a feature update that addresses the issue in the not too distant future. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros SUPER responsive to technical questions and tech support. The system just works. We used to have so many issues when launching a show. Now... we can launch a show and sell it out in an hour and have NO issues with overbooking or ticketing conflicts. Smooth as silk. And with the pricing structure as a finite amount per ticket sold, it's easily scaleable. #### Cons Uhm... it's not free. And now I have to add more characters to come in at the minimum. #### Reasons for switching to ThunderTix Our custom coded solution was a nightmare. --- ### Thundertix is Awesome - Overall rating: 5/5 - Reviewer: Alecia O. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered I started at our organization as the Marketing Director; we had no website and were selling paper tickets. I had a great experience with Thundertix at a theater in Endicott, New York 16-18 years ago, so when I saw the need here, Thundertix was the best fit. I would highly recommend Thundertix for any size organization; so flexible and easy to use, and tech support is great. Thundertix is the best! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Thundertix seems to anticipate what producers need before we know we need it. Shortcuts and streamlined operations make it so easy to sell, manage and report ticket transactions. Questions are answered quickly by Support, and requests for options are always taken into consideration - often already available. #### Cons I can't think of anything at all. Thundertix is pretty great. #### Vendor response As much as we'd like to take full credit for anticipating needs, I'll admit that the majority of our ideas come from clients just like you who share their desires and goals via our feature request forum or through simple discussions. We're indebted to all of you for helping us make ThunderTix the best platform for events. I'd like extend a personal thank you for rejoining ThunderTix after using us so long ago! If you were with us 18 years ago, then by golly, you were there at the very start of our existence. How far we've come together! Cheers to our next 18 years! Replied January 2025 --- ### Thundertix in Guysborough - Overall rating: 5/5 - Reviewer: PHILIP H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered I recommend this online ticketing solution for performance centres. Not only were they helpful with understaning their product, they also steered me in acquiring a payment processing solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product has everything we need. The support is excellent. I particularly liked the offer of 1 hour tutorial sessions, and tge fact that these sessions were recorded for our future use. #### Cons Really, I am not coming up with any shortcomings. Everthing that was promised by Thundertix was met kr exceeded --- ### ThunderTix Review - Small Historic Theater - Overall rating: 5/5 - Reviewer: Harriet P. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent experience--able to get personal attention to questions but the product is designed with user experience in mind so we have been able to implement and use it without much need for such help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a small theater, we find ThunderTix to be very easy and intuitive to use. It also has all of the features we need and want, including the new Membership capability. #### Cons I have not yet figured out how to use ThunderTix while on my phone/smart device- not sure if that is possible. #### Vendor response You're exactly the kind of organization we hoped to reach with the launch of our Membership sales and tracking module. And your sentiments are exactly the type our customer success team hoped to foster with their commitment to your needs. Thank you for recognizing our fantastic reps! As for the mobile app...yes, we are fully mobile responsive on any device! So, check orders while standing in line at the grocery store, check out your dashboard during the show's intermission. We've got you covered! Replied January 2025 --- ### Great Success with ThunderTix for my play Witchland! - Overall rating: 5/5 - Reviewer: Tim M. - Verified reviewer: Yes - Industry: Entertainment - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, working with ThunderTix was super easy, and I'm definitely planning on using it for future events. My Off-Broadway play, Witchland, ran for a few weeks, and I was able to manage the entire ticketing sales and process, and allocation, seamlessly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros ThunderTix made the daunting task of managing tickets for my stage production super easy. They helped me set up the site, and once up and running it was very easy to manage and navigate. #### Cons No real cons with the system - there is a small learning curve initially, then it's smooth sailing. --- ### Make your life easy and make it easy for your customers. - Overall rating: 5/5 - Reviewer: Gail E. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered I love having the ability for customers who want to sign up on line with a credit card can do so. They can leave a message easily and I know when they get an email. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like after you take a few minutes getting reacquainted (we only use it once a year from Dec- May) it is very easy to navigate. I would not consider myself techi, but you don't have to be. #### Cons I would like to have more access to a live agent. When we started using Thundertix in 2014, I was able to place a call and get someone right away. I do not have to wait long to get a reply now, but I am old school and like to talk to someone. I don't like a "ticket" being used for anything that is charged. ie. we have a golf tourn and i am using a "ticket" for golfers. I have tried to figure out how to not have this. #### Reasons for choosing ThunderTix After looking at the flow of other products, I liked the flow of Thundertix. I looked at different venues to see who they used. I called and looked into those products but eventually settled on Thundertix and have been happy for 8 years. One thing I really appreciated was being notified by Thundertix that I could actually pay less since we only had one event a year and other wise did not use Thundertix every month. #### Vendor response Gail, I'm so happy to hear that find our platform easy to use! We keep two users in mind in everything we do: volunteers who may have little experience with software -- especially if it's only occasional usage, and those mature patrons that didn't grow up with technology. Of course, we offer lots of bells and whistles for the daily user or tech-savvy wizard to delve into such as APIs. We'll never hesitate to pick up the phone for those items that are difficult to convey by phone, or when there significant concerns. For the majority of questions, we provide real human support, and we provide it fast. If you ever feel like you're about to hit your head on the wall, reach out, and let's see if we can connect by phone. I've shared your great feedback with our design and engineering teams, so they recognize the value of what they do! Thank you for delighting us! Replied March 2022 --- ### Early user of Thundertix - Overall rating: 5/5 - Reviewer: Stanley R. - Verified reviewer: Yes - Industry: Entertainment - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered We have had a long relationship with Thundertix. We started using Thundertix before they had set up the fundraising/membership functions. We have always been able to figure out how to make something work, and Thundertix has always been there to add the functionality that we need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have used Thundertix for years. I like that Thundertix has improved the number and quality of the services it provides. They have been there for us every time we have had a problem. #### Cons During COVID we streamed some of our shows. We could not use Thundertix to sell the streaming tickets. That created a problem for our season ticket holders. Our season ticket holders wanted to use their Flexpass codes to purchase streaming tickets to the shows, and they could not. #### Reasons for choosing ThunderTix Thundertix most closely matched the season ticketing set up that our patrons were used to. Using the Flexpass, our patrons could select their shows, performances, and seats like when we had manual tickets. So, we could convert to on-line ticketing with the least amount of stress for our patrons. --- ### ThunderTix Review - Overall rating: 5/5 - Reviewer: Denise D. - Verified reviewer: Yes - Industry: Events Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Thundertix has eliminated many of the issues that we were having with residents purchasing tickets. The process from announcing upcoming events to selling/purchasing tickets is easy for our staff and residents. The reports that we need to print are readily available and easy to understand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ThunderTix is easy to use. Each month I am responsible for inputting our event tickets on line to over 19,000+ residents. This system allows me to get the information out to the residents ahead of each scheduled event and select a date and time for them to go on sale. #### Cons My only suggestion would to have a contact number for an emergency issue. The forum is great but if you need help immediately it would be nice to be able to contact a live person. #### Vendor response Denise, it sounds like you have quite a task managing events for enough residents to fill a small town! That's quite a task you have, and I'm glad to know we have a part in making you more efficient! You are correct that we don't have a contact number, but that doesn't prevent us from picking up the phone during critical times. We're available 24/7/365, and if you are yelling "Fire!", we promise it's never to an empty room. So, while I hope you never need us in an emergency, know that we're here for you should the need arise! Thank you for your great review! Replied May 2022 --- ### ThunderTix works for us. - Overall rating: 5/5 - Reviewer: Steven H. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered We changed to ThunderTix in 2013 from another well-known ticketing service. The transition was very smooth and made our internal operations much easier. Reports are excellent for tracking sales and bookkeeping. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ThunderTix integrates well with our website and makes the ticket buying experience very easy for our patrons. Ticket map shows our semi-thrust venue to our patrons. They offer many options to customize the program for your use. #### Cons We have no negative comments. ThunderTix is always ahead of the curve in terms of adding improvements. The feature request board is very helpful. #### Vendor response Steven, I swear you and Gail (another reviewer here) must work for the same organization. Both of you are loving our ease of use! As I mentioned to her, design is a huge component of what we do, and the result is evident in a beautiful interface that's easy for even the most occasional volunteer. Our feature request board allows you to share ideas and vote on others, so I'm glad you're appreciating that page! Keep your ideas coming, so we can continue to meet your needs. Thank you for your great review! Replied March 2022 --- ### ThunderTix Rocks - Overall rating: 5/5 - Reviewer: Ken W. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered ThunderTix saved us thousands of dollars over the BIG GUYS in ticketing in New York City, and ThunderTix worked perfectly and their staff is beyond excellent. Thank you. Thank you. Thank you for helping our first Big Off-Broadway show be a success. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We were looking for a flexible ticketing solution for our First Big Off-Broadway show, and Telecharge, Ticketmaster, Criterion, VenueTix, AudienceView and others WOULDN'T work with us for we were unknown at this level or they wanted a 3 year contract. I contacted ThunderTix and they were amazing. One of the employees called me from her car to respond to my questions. Awesome. The Customer Service here is like no other company I have worked with in years. Fast, informative and KIND, so incredibly wonderful. Any problem I had with not understanding elements of the software, they would get back quickly and teach me what I was not understanding. FANTASTIC. We had NO TECH glitches with the software, ticketing was amazing, the Seat Map they made was perfect, it all work unbelievably well, I cannot thank them enough for supporting us with such professionalism and kindness. Work with ThunderTix. Don't pay the big bucks for poor support and an attitude. The ThunderTix software and support team are exceptional. #### Cons Fonts could be a bit bigger and some menus could be easier to find, but other than that, all good. It worked without a glitch. #### Reasons for choosing ThunderTix The kindness and expertise of your staff. Extraordinary! #### Vendor response Ken, my mother taught me to treat others as I'd want to be treated. So, I took her advice and decided that we had to earn our clients business every day. If we don't demonstrate our commitment, then why should they be forced to stay? I'm glad we earned your trust! Now, let's get to those fonts.... I think we might be able to improve the display with some custom CSS. Will you reach out to support, so we can see what we can do? Thank you for your amazing kudos which I've already shared with our fantastic team! Replied December 2022 --- ### Thunder Tix use for Non-Profits - Overall rating: 5/5 - Reviewer: Allyne A. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Overall our experience with Thunder Tix has been very positive and I would recommend it to any business wanting flexible scheduling and ticketing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When looking for a ticketing program for our small non-profit performing arts company we needed one that was uncomplicated to set up, user friendly for our patrons and affordable for our non-profit to use. One great feature since we only set up 2-3 events per year is that we can toggle between maintenance and reserved seating when not is use for a really reasonable monthly fee. Their customer service is excellent and very responsive and patient for every question I have had for them. The reports are also very comprehensive during and at the end of an event. #### Cons You are restricted to just a couple credit card processors. --- ### Thundertix - Overall rating: 5/5 - Reviewer: Bill D. - Verified reviewer: Yes - Industry: Music - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Exceptional. We were very worried because we suddenly had to sell our own tickets (rather than using a local box office) but the transition has been very easy and financially beneficial. Highly recommended. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Thnudertix is very easy to learn and to use for us and our customers. As with any new process, we (and our customers) sometimes make errors in setup or ordering, and Thundertix customer support is quick and easy to access and very helpful. They also make sure any problems have been #### Cons While there are always "I wish I could do it this way" thoughts, none are important, and Thundertix customer support is always very helpful. #### Vendor response Bill, if you have wishes, please don't let them wither like grapes on the vine! Our feature request forum is begging for great ideas, so please add your suggestions! I'm thrilled to pass your kind words onto our customer success team. They work hard to ensure an easy transition into our platform. Thanks for your review and perfect rating! Replied February 2023 --- ### I Heart ThunderTix - Overall rating: 5/5 - Reviewer: Jessica H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered My overall experience has far exceeded my expectations. I have never under any circumstances had the level of attentive and courteous online customer service like I have received from ThunderTix. The customer support has been outstanding and I can't say enough great things about the immediate responses to questions, informative answers, and above all the courteous nature of each and every representative i've worked with thus far. I must add that this outstanding customer service started from the moment I opened a live chat with [SENSITIVE CONTENT HIDDEN] and has continued with each and every time I reach out asking for assistance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As an organization we needed a platform that would allow our attendees select their ticket price option as well as their seat location at the venue. Before finding ThunderTix, I researched and contacted over half a dozen different platforms that either offered one or the other but not both!! #### Cons Although ThunderTix has provided nearly everything we need, the only con I have is not visually seeing the current seats available from the seating chart. With 70 tables and 700 seats it has been a little difficult for users to determine available seating by being required to hover over each individual table to see how many seats are left. The hover feature is a nice option if registering from the computer. But if registering via mobile device a user must click on each table individually before seeing how many seats are left. #### Reasons for choosing ThunderTix We needed a platform that would allow our attendees select their ticket price option as well as their seat location at the venue. Before finding ThunderTix, I researched and contacted over half a dozen different platforms that either offered one or the other but not both of these needed features. #### Vendor response What a difference a day makes, Jessica! When you had your chart built, our table layouts were new. Today, we have beautiful, responsive seat maps that will work perfectly for you and your users without that extra click to see open seats. If it hasn't been updated, please reach out to our team to have it rebuilt at no cost to you. Now, let me turn my attention to one of the most beautiful comments I've ever read about our team: "I have never under any circumstances had the level of attentive and courteous online customer service." I cannot tell you what that means to us, and I can promise you our team will be moved by your words. Thank you for giving us the opportunity to work with you! Replied March 2022 --- ### The Best Online Ticketing Model - Overall rating: 4/5 - Reviewer: Todd H. - Product usage: Used unspecified for unspecified - Reviewed: March 2011 - Review source details: This review was submitted organically. No incentive was offered When we selected ThunderTix they were the only online ticket service that we could find that did not charge a 'per ticket service fee' to our customers. That model was vital to our selection as we do not believe online ticketing should be cost a premium over walk-ups. We knew that ticket fees never come down at other online ticketing providers, with some now charging over 50% of the ticket face value as an additional fee (ex. $15/ticket + $8.15 service fee). ThunderTix remains an ever-improving system that we continue to believe is the right model for online ticketing. Our patrons want the cost of ticketing to be part of our theatre operation cost. We would love to see the company add CRM and e-mail marketing modules to the back-end to allow management of more than just our ticketing. Patron/donor/volunteer mgmt tools would be a plus for this product in the future to compete with other new CRM/ticketing solutions that are still adopting the per-ticket-service-fee model. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros #1 - No added/rising fees to our patrons! Improving interface Customized Compatible with Authorize.net Reasonable cost PDF Ticketing Easy to train Reliable and Available #### Cons Reporting still being developed/enhanced Better testing and version control has been requested No real-CRM capability for patron management/history Development seems focused on "new" features (i.e. Facebook integration) more than refinement of existing features (i.e. reporting) Error codes are confusing to patrons when transactions are not going through Transaction/Administration speeds varies (system tweaking is needed after most iterations) #### Vendor response A lot has changed since 2011 -- In February 2014, ThunderTix rolled out a full CRM for patron management. It includes complete patron purchase history, donations management, robust filtering to report on multiple levels of customer data. All error messages that a patron might see during the purchase process have been modified, all order data saved on a declined transaction, and all fields with problems highlighted in red to make it very clear to the ticket buyer what needs to be completed and/or corrected. We moved over to the cloud in April of 2012 and since then have more than quadrupled speeds for page load time. ThunderTix is now in the 97th percentile of web-based software applications in terms of speed. This week, ThunderTix is going to be rolling out a direct email marketing tool that connects with MailChimp. Mailing lists are automatically updated with new subscribers direct from ThunderTix and emails to various lists can be directly emailed from within the ThunderTix login. Replied October 2014 --- ### Best Overall - Overall rating: 5/5 - Reviewer: Jeff H. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered The level of customer service alone is why I've purchased and continued to use Thundertix and won't go anywhere else. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of use and implementation into our system. #### Cons There were some features in past that needed improvement but the company does listen to it's clients and generally fixes things upon demand of it's customers. The only thing left for them to do is to have more options for virtual ticket sales and integration. #### Vendor response Listening is the root of our success, and I'm glad you feel the same! Did you know that we completed over 250 new features based on the ideas and votes of our clients in the past five years? I hope you were a part of a few of at least a handful of those! Thank you for sharing your thoughts, but most of all, thank you for allowing us to welcome you to your forever home with us. Replied February 2023 --- ### Wonderful Ticketing System - Overall rating: 5/5 - Reviewer: Lindsay D. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Absolutely wonderful, from the research to the onboarding, setup to usage, has been seamless and with very few hiccups. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support is AMAZING!!! I love being able to see a list of all attendees in real-time, including when their barcode has been scanned. Patron database is top-notch and helpful, ordering tickets online is simple and easy for patrons. #### Cons There was a slight learning curve, but support is more than helpful and has guided me through every step of the way! The only thing I disliked was not being able to customize the seating chart in as much detail as I would like, but that was a minor issue for us. #### Reasons for switching to ThunderTix Lack of customer support and functionality --- ### ThunderTix is fabulous! - Overall rating: 5/5 - Reviewer: Megan F. - Industry: Performing Arts - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered ThunderTix is fabulous! It is very easy to use and to put an event together. When we first started, we had a lot of questions figuring it all out, but reaching customer support was super simple. When I contacted I got a response within 24 hours. The customer representative is usually the main person I deal with and she is amazing. She always is super friendly and very knowledgeable about every problem we have. She always knows exactly where to direct me and how to answer it, so I would highly recommend to anyone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are a lot of pros to it. It is very user friendly and easy to understand and put events together. Kinda repeating what I put on the first page: "when we first started, we had a lot of questions figuring it all out, but reaching customer support was super simple. When I contacted I got a response within 24 hours. The customer representative is usually the main person I deal with and she is amazing. She always is super friendly and very knowledgable for every problem we have. She always knows exactly where to direct me and how to answer it, so I would highly recommend to anyone." #### Cons Anything I would suggest would probably be: I wish there was an easier way to do "at the door stuff." I don't think I have researched it enough to know enough about it, but we would love to figure out a better way to run that more. Also: We have had some issues with the "visibility feature." Sometimes if we had the visibility available until midnight one night, we had clients and then tried ourselves and it was already closed at 10pm so I am not sure if it was a time difference issue but there is always a slight glitch with that. Then with the visibility feature. We would put the ticket link with our recital information but the visibility isn't open yet so they would get a blank page that says this is no longer working and then our clients would be confused. I am not sure if it would be possible but it would be nice if there could be a page that said this event isn't open yet or something that is a little more clear to them so they aren't so confused about that. ## More reviews [Next reviews](https://www.softwareadvice.com/event-booking/thundertix-profile/reviews/?page=2) --- ThunderTix Reviews, Pros and Cons - 2026 Software Advice