VenueOps has changed the way we communicate in our organization. Everything can be entered in the event so everyone can stay up to date with the details. We rely on it heavily for our calendars too. People no longer have the excuse that they didn't know what was going on with an event.

This software is extremely easy to use. The implementation was very quick and it was easy to train our staff and get them on board. We use it for everything - scheduling, quotes, invoices, event detailing, event orders and final settlements. I couldn't be happier with our choice.

I wish that we had the capability to create our own reports instead of asking their team to configure the different things that we need. I would like to customize my reports by selecting different options (room usage, days of week, inventory usage, etc.)

Overall the software is GREAT. It can do so much and its user friendly! Our events team uses this for our 800+ events a year that we book/manage.

I really like the customer service we receive with Momentus. Its also really easy for me to use and build our menus/rooms/etc. Along with quick reference to reports on our Dashboards that can be very customized. With my knowledge we can use the software the best we can and not have to reach out and have Momentus do all the little updates to menu items, etc.

The overall annual cost is our highest budget item for our department.

Ungerboeck worked fine for our office before we expanded into the non-credit and alternative digital credential realms fully. The software could not keep up with our needs and led to frustrating encounters both for our customers and for our staff on the customer service side. Each time an issue needed resolved, we were charged for the time it took to answer a simple question or easily fix a problem that was a glitch through Ungerboeck to begin with. If you have a limited number of offerings or focus in one area, then Ungerboeck would probably be fine, but as you grow and gain more customers, the time spent inputting courses and dealing with issues, is not worth the return on your investment.

Being able to see a list of sessions each time the software is opened, made the staff's lives easier as they did not have to constantly search for upcoming sessions. Also being able to customize the software so you could only see your sessions or upcoming events allowed us to keep track of our items without possibly clicking around in another staff member's events.

The software did not allow us to create a website through it or link directly to our website, which meant staff had to spend double the time inputting courses into Ungerboeck and then also using Cascade to input information into our website. Each time an update was needed, the same process had to be followed. Customers also had trouble finding the information needed and registering for the courses, leading to lost revenue through lost customers and more time spent registering customers on the back end.

The customer service that we have received over the past two+ years, has been awesome. We also like that the base of the software addresses the bulk of what we want it to do, but we have the ability to customize and make tweaks to make it work for our facility. The ability to provide online trainings and support has been awesome. The new certification program is helpful as well.

Customizing does cost money; for the first year, every time we asked for something it felt like it was going to cost something. I'd recommend setting aside funds for customization each year, as it really does make the software even better. Our accounting team still has to double entry everything; in the sales process, we were told that this system would connect with our accounting software but it does not.

Overall the customer service is great. [SENSITIVE CONTENT HIDDEN] was our lead on implementation and was amazing to work with. [SENSITIVE CONTENT HIDDEN] was a great at our in person training, and [SENSITIVE CONTENT HIDDEN] has been quick and thorough with creating custom reports and dashboards for us. I enjoyed that their user conference was small and intimate as well. It was great to connect personally with their team.

I find Venue Ops extremely user friendly and intuitive. I have experience in a few different booking software and some are not as easy to figure out for the everyday user. I find the booking process and information location flows and makes sense. From and admin standpoint, the back end is also easy to update and setup. The knowledge base is robust and helpful.

While I understand that free type areas make things more flexible, sometimes they also make things less consistent. Some features feel like they are better suited for Convention Centers than PAC's. I do appreciate that anything we think there could be improvements on are taken into their database for consideration. Updates seem to happen at a regular pace which is nice.