We have eliminated​ ticket fraud with the Purplepass scanners.

We've worked with Purplepass the past 5 years, and Purplepass is by far the best ticket company in the United States to deal with: The customer service level is awesome. Easy to use event set up with custom ticket printing for the event. Day of the event software is easy to use & you have your funds for the event on within​ a few days.

We have had no problems with the software, ​once we learned how to work it properly​ .

Before 2020 we allowed our rental clients to ticket their own events with whichever platform they chose. But when the pandemic hit, we needed a way of better controlling patron access to our venue. We also wanted the ability to socially distance patrons and to produce livestreamed and hybrid events in order to continue with our business while attendance was limited. PurplePass ticked all these boxes for us and gave us a great deal. It's been a great way for us to streamline our rental events, while still allowing our clients to have some element of control. Even after 2+ years of using the software, the team at PurplePass continue to be responsive to any challenges we are experiencing and make us feel valued.

We are primarily a rental facility, and wanted to allow our community partners to have limited control over their events. With PurplePass' ability to add other users as a "partner," our clients can edit their event pages, view ticket sales and email customers- but all our events are streamlined under our Chabot PAC umbrella. We can also offer clients the ability to use PurplePass as their merchant account or to use their own merchant account for even more flexibility.

As we are using the "beta" version of the software, we get to try all the new tools as they are released- but we do sometimes run into glitches, which can be inconvenient. Luckily, our PurplePass rep, Gabriel, continues to be responsive to any challenges we experience, always coming up with new suggestions for ways to meet client expectations and passing our feedback along to the development team.

Overall experience is ok. I am very happy that my PurplePass rep, Gabriel, was very accommodating and helpful throughout the ticketing process

Monitored how many students and their guests were interested in attending graduation

Not able to make "promo code" or "coupon code" read to "Student ID" for our graduation ceremonies. We should be able to make our code name specific to our event. Wish we could control the process in which students would try to use their friends ID's to obtain tickets. Some students may have ordered only 2 of the 4 tickets given, but later needed another ticket. That student should be able to come back to the site and obtain the remaining tickets.

Purplepass allows us to efficiently manage ticket sales for our semi-annual events and expedite guest entry without any hassles or delays for our team or attendees.

We LOVE how user-friendly the platform has been for us. The setup was pretty intuitive and since we produce the same event twice a year, being able to copy & create a new event with previous settings is super time-saving. I also love that we can integrate our merchant account for payment processing to keep things as cost-effective as possible.

We'd love to see a bit more customization on the visual side of things. The ticketing page isn't as pretty as we present our brand online otherwise. Specifically, the formatting tool for entering event details is outdated and inconsistent.

We've used Purplepass ticketing for over nine years, and I've always found their staff to be extremely helpful in the rare cases where we've seen glitches (usually caused by our own ineptitude!) I would highly recommend Purplepass to any event planner or performing arts administrator for its ease of use and the dedication of its staff!

As a nonprofit outdoor theatre, Purplepass has given us the ability to market reserved seating, as well as donations, in addition to our general seating for the 72+ shows we program during the summer. I can easily determine the number of reserved seats needed, as well as the total reservations, and can more easily allocate enough staff to serve our customers. We also have the ability to download enormous amounts of data that we can upload into our CRM for future fundraising purposes. The ability to email guests on the fly about weather conditions has been really helpful during this rainy summer.

There are no "bad" features about this software that I've found. The one thing I'd recommend is that Purplepass give us the ability to set a specific sales cut-off time for recurring events (we can do that for individual events but for recurring events we have limited choices)