We have eliminated​ ticket fraud with the Purplepass scanners.

We've worked with Purplepass the past 5 years, and Purplepass is by far the best ticket company in the United States to deal with: The customer service level is awesome. Easy to use event set up with custom ticket printing for the event. Day of the event software is easy to use & you have your funds for the event on within​ a few days.

We have had no problems with the software, ​once we learned how to work it properly​ .

The customer service has been so great! I like the fact that I have been able to talk to the same rep every time and call them directly. It makes for such an easier time to problem solve for get all of my questions answered.

I wish I would be able to pull more detailed reports for the clients. Especially from a marketing standpoint, I noticed a lot of people view the website from purple pass the most. Especially over facebook, instagram, and client advertisements. If I were able to pull the report that is shown on purple pass I would be able to upset the marketing packages you offer to our clients.

Overall experience is ok. I am very happy that my PurplePass rep, Gabriel, was very accommodating and helpful throughout the ticketing process

Monitored how many students and their guests were interested in attending graduation

Not able to make "promo code" or "coupon code" read to "Student ID" for our graduation ceremonies. We should be able to make our code name specific to our event. Wish we could control the process in which students would try to use their friends ID's to obtain tickets. Some students may have ordered only 2 of the 4 tickets given, but later needed another ticket. That student should be able to come back to the site and obtain the remaining tickets.

My overall experience has been excellent with PurplePass. Their technical support is top notch and very reachable. They even operate outside their regular business hours.

I like the fact that it's a simple platform to use for my box office staff and for our patrons. The platform is user friendly and even those patrons who are not as tech savvy can navigate it with ease.

I'd like for us to be able to print names on tickets at will-call for those patrons that choose the option of having their tickets picked up at will call.

PurplePass works hard to ensure their product is successful and competitive. They are constantly seeking to improve software in ways that other ticketing companies overlook.

The team at PurplePass worked directly with producers to customize a solution that worked for our unique ticketing needs. Purplepass offered more flexibility than the other large ticketing companies. Their management paid close attention to the critical days of our release to ensure there were no problems. When we informed them of challenges they were quick to come up with solutions that worked!

We had complicated features of a multi-day event. Purplepass's solution was to create 2 events (one for each day) It would be nice if a better solution could be offered for this scenario so we didn't have 2 events to manage and data could be combined.

Very user friendly, easy for anyone to scan tickets and there is less hassle with ticket taking

The app is still very basic, but I know it will get better with newer updates

Our overall experience with Purplepass has been very positive - from the initial call to their sales team, to initial Event setup - including them creating our seat map, to Event configuration and testing, go-live and pre-event sales support, and then day-of-event support. They have been responsive and spot-on with their recommendations. They've shipped scanners and printers to our location on-time and things have worked well. We've just finished our second year with Purplepass and we're very happy.

We like Purplepass because it gives us the flexibility to manage ticketing for an annual event in a SAAS model. The robust features, easy-to-use interfaces, fantastic support, and reasonable pricing combine to make this an easy decision.

I would like to see better support for HTML / text formatting in some of the custom text blocks - which is really a minor (yet easy to solve) issue. Otherwise, we are hard-pressed to find what we "like least".

We were overall very pleased with our experience and will continue to use and recommend them.

Flexible and super easy to set up the event, edit details as necessary, create discount codes, print beautifuly color tickets. Customer service is friendly and reliable; I did not receive a single complaint from any of the ticket-buyers!!! And the company even offers the option of phone support for some elderly customers who are not tech-savvy. Also quick payouts with digital checks.

We are using the beta version of the software and are able to try all the new offerings as they are released- but there have been occasional glitches. Our PurplePass rep, [SENSITIVE CONTENT] has been incredibly responsive, figuring out solutions and sharing our issues with the development team. Honestly, no complaints.

PurplePass Ticketing has helped in taking my company from what I would consider my "dark ages" when I was comfortable with physical face to face deliverables to online sales of which I was super skeptical about. My company has grown leaps and bounds by taking advantage of the tools & guidance PurplePass has given us. I don't know how I would manage my business without them!

The "user friendly" aspect was and is a game changer for us.

I do not have any cons as of now as everything has either met or overdelivered in our expectations.

Works great for me and my company, so it’s my go too ticketing site.

It’s easy to use, easy to set up and everything works well.

The only thing I have trouble with is to fit my flyer design to the background, if it could adjust to the size uploaded that would be easier.

Easy to use, functionality, competitive price, friendly and responsive reps.

Flexible and easy to use software and hardware. All inclusive package options at price points we can pick. Customer service was reliable and we always had all our questions answered - if an answer was unavailable then our rep made sure to find a solution we could work with. Inexpensive and extremely competitive. We have used other software from competing vendors and honestly would recommend PurplePass before recommending other software. Lots of great programming options based on our individual needs and not so overly complicated that we need an IT degree to manipulate the software - that is the bonus! Our rep, Gabriel, was great to work with and responsive to our sometimes wacky questions.

We really liked the software as it is very competitive to other programs available on the market. The only two drawbacks we found include integration onto websites - it doesn't allow the user to stay on the website - it kept forwarding to PurplePass url. Perhaps this is due to our website software - WIX- but that was slightly annoying for our users. The other drawback is really more of a suggestion - while the software is easy to use and the search functions are great - there was not enough promotions by PurplePass for the events listed. It would be great to have a calendar of upcoming events promoted through social media or on the site itself - we found we had to "search" for our event and thought it would be a better selling point for PurplePass to offer "promotions" on the site and suggested events. Target market on social media for example.

We used to distribute event tickets in person. PP has negated what used to be a few dozen people working for at least one solid day into something one person primarily manages on her own. The first event we offered on PurplePass in Fall 2017 was cancelled due to a hurricane. If we wouldn't have had PP, it would have been a nightmare trying to refund everyone manually. Since we had PP, we simply clicked the button to cancel the event and refund everyone and it all happened automatically! [SENSITIVE CONTENT] and the team at PP have been awesome to work with!

PurplePass has done a great job of listening to our unique needs and creating new features that enabled us to use this cloud software where other options have fallen short. They have a robust way of handling coupon codes (which we use extensively) and the plug-and-play widgets make life easy for our web design team and end customers. The software is adaptable to sell event tickets, T-shirts, or nearly anything else you want to sell.

We would love for the software to support unique display words for coupon codes. For instance, if someone types in "FreeTee", it could display "Buy one T-shirt, Get one Free!" instead to the customer.

Overall very positive

I use this software daily. We have a concert once a week and approximately 34 concerts per year our residents use this Platform and they’re all or most of them are over 55 we have gone directly to the system so everything is online we don’t have a box office so it’s all online and it’s working very well for our community. Thank you very much purple Pass.l

I don’t like when you open up a concert or an event and you’re editing the event and it changes the ticket sale date to the date that you open up the event.

We are a small community theater and our initial ticketing platform was hosted on our own server. It worked fine at the beginning, but we started having many problems with it and it couldn't handle our ticketing load. So we started researching alternative ticketing solutions to implement. We tested around 10 different systems to determine what would work best for us. In the end, we chose Purplepass. Purplepass had the most features, was the easiest to implement, and was the lowest cost to operate. Whenever we had questions, Purplepass was always quick to respond and help us get the support we needed. We have been very happy using Purplepass. It has allowed us to increase our online sales and is the #1 way our customers purchase our tickets after only one season. We would highly recommend Purplepass to any organization, big or small, that is looking for a ticketing service.

Ease of use and cost. Good support. Lot's of options.

We had a few minor issues when we first started using it, but we were able to resolve them through support from PurplePass.