Bitrix24 vs ThunderTix

RATING:

4.11

(624)

Bitrix24 has 624 reviews and a rating of 4.11 / 5 stars vs ThunderTix which has 222 reviews and a rating of 4.73 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.11 / 5 (624)
4.73 / 5 (222)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
5 / 5
Customer Support
4 / 5
5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
February 2, 2023
February 1, 2023
Pros/Cons
  • Pros

  • The ability to share folders and secure files were very welcomed. Also, the fact that it is free is quite helpful.
  • The program has a very pleasant interface that is orderly and easy to work with. Entering customer is data is both easy to enter and then subsequently to access.
  • Cons

  • I would rate it as a total garbage. The worst is that we are losing money every day because of it.
  • Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
  • Pros

  • Ease of use and customer support. Reports were useful and easy to customize.
  • Easy to use and the customer service is very responsive.
  • Cons

  • The inability to have a store for merchandise separate from adding to a ticket. Refunds & exchanges to multi day events can get very confusing.
  • Even leaving notes about orders that you couldn't later update would get irritating for the small space provided.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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