About Brushfire

Brushfire is an online ticketing and registration solution that is suitable for conferences, concerts, camps, banquets, fundraisers, church events, theater productions and more.

Brushfire offers multiple registration types, assigned seat ticketing tools and customizable registration forms. The platform allows event managers to have flexibility and control over pricing, fees, advertising and communication for each event.

Brushfire features a mobile check-in app, which allows users to manage event check-ins by scanning barcodes using the app. The reporting functionality allows users to prepare financial and event-based reports of different types, such as attendee breakdown, seat breakdown, daily attendee count, revenue, t...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

124 Reviews of Brushfire

Average User Ratings

Overall

4.72 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(97)

97

4 stars

(24)

24

3 stars

(4)

4

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 124 results

August 2021

Daniel from LeTourneau University

Verified Reviewer

Company Size: 201-500 employees

Industry: Events Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2021

So robust, yet so easy to use!

Amazing! We'll be using them again and again - and recommending them to others!

Pros

Ease of setting up new events, repeat events, and then sharing information with team members and collaborators - whether through users or automatic reports. In addition, the Support team is incredible, from simple changes to elaborate custom needs, they have been so helpful all along the way. The ability to hide/show what we need to for different attendee types is amazing. Also, love the integration between the in-person event registration and the online livestream event portal.

Cons

There are areas that are fairly locked in due trying to accomodate as many people as possible - for example, it'd be nice to be able to design our own e-ticket (rather than work through them). We've gotten it setup for our multi-day Homecoming event, but it's a little clunky. It is much better at single events/tickets, rather than multiple days with lots of varied events.

Reasons for Choosing Brushfire

The amazing price point, the rich collection of features, and the incredible support team based in Dallas (just a short drive from us) if we ever need anything (though they have been incredible to work with via email, so we've had no need to go talk to them in person.)

Reasons for Switching to Brushfire

Ease of use. RE was not initially an event tool, this was added and as a result it's limited, clunky, and not user friendly.

December 2019

Mikel from The Life Church

Company Size: 51-200 employees

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2019

Absolutely Incredible.

My overall experience with Brushfire is incredible. I mean, hands down their customer service is the best. Any time I need something, I send a quick email and get a response within the hour. The team takes on the problem as their own and helps me to find the most creative and best way to solve it. I also love that it's not a one-size fits all approach. The customization in form creation is amazing and the team helps in bringing the desires to life!

Pros

I absolutely love the back end of brushfire. The update to the "Manage" page really increased the usability and ease of finding things. Oh, and the reporting feature. I love the ability to create custom reports within the same system and not have to download multiple spreadsheets to create my own views. And the customer service is top notch. Nothing like it: Fast, responsive and more than helpful in troubleshooting the best way to accomplish your request.

Cons

I wish the check-in app was a little better in ease of use and for admins. It would be great as an admin to be able to use the app to see registrations, look up registrants, etc. Basically anything I can do on desktop in app form would be amazing!

Reasons for Choosing Brushfire

Overall, ease of use and check-in ability. RegFox is a little more cumbersome for volunteers and users, as well as in reporting. Brushfire gives great high level reporting and as detailed as you need it.

Reasons for Switching to Brushfire

Check-in was the most crucial need in shifting. We needed a platform that could easily check people in utilizing volunteers and Brushfire does just that!

Response from Brushfire Technology

Replied December 2019

Mikel, thanks for the kind words! We're releasing an update to the app soon and looking to take it even further in 2020!

November 2021

Laura from Shelter Cove Community Church

Company Size: 11-50 employees

Industry: Religious Institutions

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Functionality

4.0

November 2021

Saved us where other software lacked

Pros

My department went to this software when we found our new software lacking in the area of ticket registration. I have been very pleased with Brushfire as it has saved us in this area and surprised us! The options for the different ways to interpret the data have become very useful. Being able to take that data, extract it, and analyze it has helped us better understand our advertising campaigns, purchasing history, seat breakdown. The ability to create the details we want included (yes/no questions) and shift things around when changes happen, has been extremely helpful in collecting what we need to collect and fix human errors. All in all, a VERY good software.

Cons

The many data points and ways to interpret the data can be a bit overwhelming. While this is awesome, the sheer magnitude of the different options can come off as a big bite to chew (all this to say, it is learnable and the data interpretations are extremely helpful when following trends, gathering numbers, etc.).

May 2017

Christina from Oasis Church

Company Size: 11-50 employees

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

May 2017

We love Brushfire's customer service, and report features, interface isn't the easiest for customers

We used this for our women's conference in the Dolby for 3 yrs in a row and will be using it for our 4th year.

Pros

Customer Service, seat map ability, exporting reports is super easy, tracking promotional code usage

Cons

Using Promo codes isn't that easy and gets confused with access code for customers, which results in a lot of phone calls/ emails. Also it would be great if access code would take you right to which seats they actually open instead of still having to know the section and click on it after you've entered the access code.

November 2019

User Profile Picture

Gary from Acts 29 Europe

Verified Reviewer

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2019

Awesome customer service that backs up a great product

Pros

Easy to setup as the Brushfire staff are always on hand to help Exactly what we need for our event planning

Cons

Any problems I have had with it, customer service have always found a good soloution.

Reasons for Switching to Brushfire

They were too expensive and had too much additional advertising

Response from Brushfire Technology

Replied December 2019

Thanks for the kind words Gary!