Brushfire is an online ticketing and registration solution that is suitable for conferences, concerts, camps, banquets, fundraisers, church events, theater productions and more.

Brushfire offers multiple registration types, assigned seat ticketing tools and customizable registration forms. The platform allows event managers to have flexibility and control over pricing, fees, advertising and communication for each event.  

Brushfire features a mobile check-in app, which allows users to manage event check-ins by scanning barcodes using the app. The reporting functionality allows users to prepare financial and event-based reports of different types, such as attendee breakdown, seat breakdown, daily attendee count, revenue, transactions, payment methods and billing summary. Brushfire provides online support to its customers during business hours. The support options also include a help center knowledge base and an online community.



78 Reviews of Brushfire

Overall rating

4.67 / 5 stars

Filters:

Showing 1 - 20 of 78 reviews

January 2019

Beth from CT church

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Excellent Customer Service!

Brushfire has been incredible! It is our first time to use a website like this, so we had many questions... Brushfire has been quick to answer them all. They have the BEST customer service I have seen in a really long time! I am so grateful for them! They have been a godsend for this conference and have been the easiest of all companies to deal with! Thanks so much Brushfire!

Pros

I love the ease of use and the quick and easy accessibility of the customer service department if there are any issues!

Cons

I can't really say there are any cons.

January 2019

Lori from Wonderful News Radio, Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Functionality

4 of 5

January 2019

Brushfire Software

Pros

We use Brushfire for ticketing for a number of events every year. The software is easy to set up and use. The fees are more reasonable than some other options that we looked at. It's very customizable to different events, different venues and different prices or add-on's within an event. We have utilized the coupon codes for special offers and I the reports are helpful for tracking income, attendees and for making settlement on shows that are based on doors sales or percentages of door sales. We also use the Brushfire app to "check in" people to an event, using mobile phones or ipads.

Cons

It would be helpful for the email confirmations you receive to include the event name along with the event number.

January 2019

Garrett from Watermark Community Church

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Outstanding Technical Support

Pros

The team at Brushfire is incredibly responsive (and always has been). My organization has worked with them several times in the past, but recently my team needed some intense customization done for a project and the Brushfire team knocked it out of the park. We needed their help and they came through. Can't say enough about their development team or their company...you need Brushfire in your corner!

Cons

There is nothing to dislike. Read on, reader.

December 2018

Ruth from Circle Christian School

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Easy to use, does everything we need to manage our theatre events

Pros

I am the parent volunteer running the box office for our high school's School of the Arts. We produce events large and small. It is easy to set up events, promotional codes, ticket types -- everything we need. Reporting is great. Most importantly, the support provided by the BF team is absolutely excellent. If I send a question in, they respond promptly! I'm an IT professional for my "day job" -- I wish all of my vendors worked like Brushfire does!

Cons

It took a bit to learn all of the functionality, but even that was made easy by the excellent online help.

December 2018

David from Blue Ridge Community Church, Forest VA

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

Brushfire is there for your event

Pros

Brushfire has all the major features of event registration, helping to promote and track and event and keep it all very simple! Every major church uses them it seems like. They also have an awesome tiered pricing plan to help keep up with any size of event.

Cons

Nothing, Brushfire rocks and I think is here to stay and continue giving great updates and innovations!

December 2018

walter from GATEWAY CHURCH

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Speed of service

Managing the details of the attendees has become way easier and labor saving

Pros

How quickly a registration page can be created

Cons

Nothing wrong. Everything was great. great product

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Great, could use some improvements.

Great! Good people, great product with even more potential.

Pros

It's affordable and has some great options for event posting. The interface to purchase tickets allows for a lot of customization!

Cons

Some of the interface elements could be improved, though. For example, a more robutst live editing feature would help to get events up much quicker without having to save and refresh tos ee changes.

October 2018

Sheree from Church LV

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Worth it!

The customer service is what sets BF a part from other software programs. Our organization had lots of questions during the set-up/registration process. Each one of our questions was answered in a timely fashion. The customer service is the number one reason we chose BF!

Pros

We have the ability to edit tickets, issue refunds and change information. The best advantage of the software is that attendants have the capability to resend misplaced tickets, change names and forward tickets as gifts.

Cons

When we used the service we did not have the ability to utilize the app for registration. Recently, BF change things! We can now utilize the app for registration.

October 2018

Jami from Agape Dream Center

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

3 of 5

October 2018

BrushFire Review

Pros

the ability to add purchases to my Apple Wallet.

Cons

Some of the conferences I have attended we had issues getting all the info we needed.

October 2018

JAMIE from Garrett and Associates

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

BRUSHFIRE I'm a Blaze

Pros

such a great platform and easy to use. love this software I've booked many events using it from church conferences to seminars

Cons

when i have used it, as much as i love it, i haven't been able to re-direct to the "host" main website by clicking the logo. ex. registering for a conference and then wanting to go to the host organizations main website i have to open a new tab.

May 2018

Samantha from Break Forth One

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

amazing software, user friendly and excellent customer service!

Pros

- Very customizable (for example: plug and play reports, multiple registration paths etc.)
- User friendly for customers
- Option to add customer call centre
- Fees are very reasonable - do not have to pay for free registrations

Cons

- Limited options for e-marketing
- App is not developed yet
- Does not have the ability to automate waitlists

April 2018

Tiffany from Fellowship Greenville

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

We have used Brushfire for events for a while, and it is very easy to use, and the support is great!

This was a ticketing system that is easy to use and very cost-efficient. We can set up an event very quickly.

Pros

The customer service at Brushfire is top notch. They answer your questions very quickly! Great people to work with!

Cons

Finding where information is located can be confusing at times. You can find what you need, but you have to sometimes keep clicking items until you get there.

March 2018

Matthew from Salvation Army Kroc Center Hawaii

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

So easy to use and easy to issue refunds and manage details

Pros

We have appreciated using Brushfire for concerts, large recitals and other events. It has allowed a streamlined process to manage guests. On the rare refund times it is such a simple process our volunteers can do it very quickly keeping customer service complaints from being an issue.

Cons

We haven't had any issues with the software at all. It meets all our needs and the customer service has been great. Highly recommend!

February 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

We use this for payments of special event tickets and ongoing donations & student deposits

Flexible registrations and ease of reports. Ease of refunds.

Pros

Very versatile - ticket registrations, payments, easy to refund, downloads into excel. Love the ease of reporting & use.

Cons

Only one email can be set up to receive the alerts & immediate payments for each event. This isn't a big concern for myself but we have so many different departments using the software it is more complex for us because there are so many users. Love it though. Anyone can log in and find their own reports so this isn't a major con.

October 2017

Cristy from Australian Christian Churches NSW

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

Great support and streamlined processes

Streamlined registration process, easy access to information.

Pros

The program is easily adaptable and very user friendly, they really have thought of everything!
The support team were very accessible and prompt with replies.

Cons

Having to use a payment gateway, it is an added cost and another step in the reconciliation process.

September 2017

Liv from Hillsong Church

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Next level features and service!

Pros

Brushfire took what was many complex processes for our team and were able to simplify them into an admin/user-friendly and flexible setup. We are able to adjust and manipulate events and data as required and the web-based nature of this software makes it accessible anywhere (including your phone!). The Brushfire team are outstanding in their commitment to our organisation winning and moving forward at every stage of the process and provide continual support especially when implementing new features or developing function areas.

May 2017

Stephanie from Heartfelt Ministries

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2017

I love using Brushfire for all of our events! They are super great to work with and very quick!

Pros

I love that the Customer Service is so fast to help! They are always willing to do whatever it takes to make our event page great!

Cons

The button for customers to print our their ticket could be a little bigger. I think that some people miss it.

May 2017

David from Mississippi Assemblies of God Youth and Children

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

Brushfire has made the online registration process so easy!

It helps me with the different events I need registration. Both large and small.

Pros

They are so quick to do anything you need. They even help you understand the whole process and all they can do for you.

Cons

If I have to import the data to put into a document it is a little time consuming but that is very minor.

May 2017

Robert from Hillsong Church

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

Brushfire: A perfect solution to Hillsong's small to large scale event's ticketing and registrations

Pros

I have been responsible for our large event's ticketing and registrations for a number of years as well as the technology and information areas for Hillsong Church. Two years ago, after meeting with the world's best ticketing platforms and providers and coming to the realisation that they could not support our specific requirements as a church requiring complexity and depth in our registrations, we decided to build our own software. However, we understood the gravity of the decision to develop such a system and weren't excited about the journey ahead. I was introduced to Brushfire Technology and their ticketing and registration platform. After a very short time and no upfront costs, Brushfire's solution had proven itself as the perfect solution for our needs, with their unique understanding of industry standards around software development and the nature of the church, we had found our answer. This allowed our conferences and events to move forward and our technology department concentrates on other issues.

Brushfire as a team now operates as an extension of our own events and technology departments, though their flexibility and commitment to excellence in customer service it's difficult to remember that they are a supplier and not part of our family.

I cannot recommend them highly enough.

Cons

..............................................................................................................

May 2017

Rachel from FIRM (Fellowship of Israel Related Ministries)

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2017

I love brushfire and the people behind the software, its been a helpful tool to help me do ministry.

Pros

I like that the software has customization to it that allows you to modify things so easily and quickly. It is a great tool to bring clear communication to your attendees pre during and post an event. The report features and tracking from years past is helpful. I've used many registration softwares and brushfire has hands down always been my favorite.

Cons

The one thing that as a new user that I didn't like much was how many things you have to click on to get somewhere. And that there is a lot of ways you can get to the same thing. It was a lot before I knew how to get around.