Brushfire software


67 reviews(5.0/5)
67 reviews(5.0/5)

Brushfire is an online ticketing and registration solution that is suitable for conferences, concerts, camps, banquets, fundraisers, church events, theater productions and more.

Brushfire offers multiple registration types, assigned seat ticketing tools and customizable registration forms. The platform allows event managers to have flexibility and control over pricing, fees, advertising and communication for each event.  

Brushfire features a mobile check-in app, which allows users to manage event check-ins by scanning barcodes using the app. The reporting functionality allows users to prepare financial and event-based reports of different types, such as attendee breakdown, seat breakdown, daily attendee count, revenue, transactions, payment methods and billing summary. Brushfire provides online support to its customers during business hours. The support options also include a help center knowledge base and an online community.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

67 Reviews of Brushfire

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  • Samantha from Break Forth One

    May 2018

    amazing software, user friendly and excellent customer service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    - Very customizable (for example: plug and play reports, multiple registration paths etc.)
    - User friendly for customers
    - Option to add customer call centre
    - Fees are very reasonable - do not have to pay for free registrations

    Cons

    - Limited options for e-marketing
    - App is not developed yet
    - Does not have the ability to automate waitlists

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Tiffany from Fellowship Greenville

    Number of employees: 51-200 employees

    April 2018

    We have used Brushfire for events for a while, and it is very easy to use, and the support is great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This was a ticketing system that is easy to use and very cost-efficient. We can set up an event very quickly.

    Pros

    The customer service at Brushfire is top notch. They answer your questions very quickly! Great people to work with!

    Cons

    Finding where information is located can be confusing at times. You can find what you need, but you have to sometimes keep clicking items until you get there.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Matthew from Salvation Army Kroc Center Hawaii

    Specialty: Non-profits

    Number of employees: 201-500 employees

    March 2018

    So easy to use and easy to issue refunds and manage details

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We have appreciated using Brushfire for concerts, large recitals and other events. It has allowed a streamlined process to manage guests. On the rare refund times it is such a simple process our volunteers can do it very quickly keeping customer service complaints from being an issue.

    Cons

    We haven't had any issues with the software at all. It meets all our needs and the customer service has been great. Highly recommend!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 201-500 employees

    February 2018

    We use this for payments of special event tickets and ongoing donations & student deposits

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Flexible registrations and ease of reports. Ease of refunds.

    Pros

    Very versatile - ticket registrations, payments, easy to refund, downloads into excel. Love the ease of reporting & use.

    Cons

    Only one email can be set up to receive the alerts & immediate payments for each event. This isn't a big concern for myself but we have so many different departments using the software it is more complex for us because there are so many users. Love it though. Anyone can log in and find their own reports so this isn't a major con.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Cristy from Australian Christian Churches NSW

    Number of employees: 2-10 employees

    October 2017

    Great support and streamlined processes

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Streamlined registration process, easy access to information.

    Pros

    The program is easily adaptable and very user friendly, they really have thought of everything!
    The support team were very accessible and prompt with replies.

    Cons

    Having to use a payment gateway, it is an added cost and another step in the reconciliation process.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Liv from Hillsong Church

    September 2017

    Next level features and service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Brushfire took what was many complex processes for our team and were able to simplify them into an admin/user-friendly and flexible setup. We are able to adjust and manipulate events and data as required and the web-based nature of this software makes it accessible anywhere (including your phone!). The Brushfire team are outstanding in their commitment to our organisation winning and moving forward at every stage of the process and provide continual support especially when implementing new features or developing function areas.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Stephanie from Heartfelt Ministries

    May 2017

    I love using Brushfire for all of our events! They are super great to work with and very quick!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love that the Customer Service is so fast to help! They are always willing to do whatever it takes to make our event page great!

    Cons

    The button for customers to print our their ticket could be a little bigger. I think that some people miss it.

    Review Source: Capterra
  • David from Mississippi Assemblies of God Youth and Children

    Number of employees: 2-10 employees

    May 2017

    Brushfire has made the online registration process so easy!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It helps me with the different events I need registration. Both large and small.

    Pros

    They are so quick to do anything you need. They even help you understand the whole process and all they can do for you.

    Cons

    If I have to import the data to put into a document it is a little time consuming but that is very minor.

    Review Source: Capterra
  • Robert from Hillsong Church

    Number of employees: 1,001-5,000 employees

    May 2017

    Brushfire: A perfect solution to Hillsong's small to large scale event's ticketing and registrations

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I have been responsible for our large event's ticketing and registrations for a number of years as well as the technology and information areas for Hillsong Church. Two years ago, after meeting with the world's best ticketing platforms and providers and coming to the realisation that they could not support our specific requirements as a church requiring complexity and depth in our registrations, we decided to build our own software. However, we understood the gravity of the decision to develop such a system and weren't excited about the journey ahead. I was introduced to Brushfire Technology and their ticketing and registration platform. After a very short time and no upfront costs, Brushfire's solution had proven itself as the perfect solution for our needs, with their unique understanding of industry standards around software development and the nature of the church, we had found our answer. This allowed our conferences and events to move forward and our technology department concentrates on other issues.

    Brushfire as a team now operates as an extension of our own events and technology departments, though their flexibility and commitment to excellence in customer service it's difficult to remember that they are a supplier and not part of our family.

    I cannot recommend them highly enough.

    Cons

    ..............................................................................................................

    Review Source: Capterra
  • Rachel from FIRM (Fellowship of Israel Related Ministries)

    Number of employees: 11-50 employees

    May 2017

    I love brushfire and the people behind the software, its been a helpful tool to help me do ministry.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that the software has customization to it that allows you to modify things so easily and quickly. It is a great tool to bring clear communication to your attendees pre during and post an event. The report features and tracking from years past is helpful. I've used many registration softwares and brushfire has hands down always been my favorite.

    Cons

    The one thing that as a new user that I didn't like much was how many things you have to click on to get somewhere. And that there is a lot of ways you can get to the same thing. It was a lot before I knew how to get around.

    Review Source: Capterra
  • Jessica from Send Hope International

    Number of employees: 11-50 employees

    May 2017

    Customer service IT are so quick and helpful. The front end interface is simple yet effective

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Speeds up check in process, makes data input more effective and streamlined

    Pros

    Scanning function for front end and sales
    Flexibility to add questions and gather information desired.
    Customer service is fast and very helpful

    Cons

    Limited integration into F1 and prior to updates caused issues on database end. Integrating payment function with registration is a struggle.

    Review Source: Capterra
  • Marina from Acts 29 Connexion

    Number of employees: 11-50 employees

    May 2017

    We use Brushfire for our conferences and small events in Europe

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Efficient communication, reasonable prices and friendly service

    Pros

    It`s very clear and user-friendly, the communication with the support team is always efficient and fast; the correlation of value and costs are extraordinary, the only one in the market. there are no other equivalent in the market as far as we see

    Cons

    it`s difficult to name the features we don`t like; may be we would like to see some more features for bigger international events with various means of payment

    Review Source: Capterra
  • Judy from Triumph Church

    Number of employees: 51-200 employees

    May 2017

    Excellent program

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is very easy to program and easy for users that register with the program. I love all the features and ways you can customize your program.

    Review Source: Capterra
  • Crisman from Redemption Ministries

    May 2017

    Literally the best ever!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The customer service and the price is the best! I am always able to speedy response with a clear answer!

    Cons

    I dont like that I had to sign up for a different payment gateway than we already had. I would rather just link my regular PayPal instead of having to use Stripe

    Review Source: Capterra
  • Jan from Family Worship Center

    Number of employees: 2-10 employees

    May 2017

    It worked fine for online registration.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Allowing us to have online registering.

    Pros

    What I like most that the checks came in once a month. It worked well for those that like online registering.

    Cons

    What I liked least about your product was that it charged a $5 transaction fee to every person and little ability to have people pay on site with cash. Not everyone can afford camps and your program made it that much harder for them

    Review Source: Capterra
  • Brent from Champion Forest Baptist Church

    Number of employees: 201-500 employees

    May 2017

    Awesom, easy, and perfectly suited to our needs!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We used to do ticket sales on our own or through a local company - Brushfire is so much more professional, easy, and brings results.

    Pros

    The system, process, and support are second to none. We sold 25,000 tickets with ease. Will never use anyone or anything else.

    Cons

    A small learning curve for new users, however, tech support is available and goes above and beyond.

    Review Source: Capterra
  • Hannah from Gateway Church, Pink Impact

    Number of employees: 501-1,000 employees

    May 2017

    We love Brushfire. They feel like family.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Customer service and adaptability are my favorite things about this software. Thank you for all you do to customize it.

    Cons

    Pulling reports feels confusing and hard. We had a hard time figuring out how many tickets were meal tickets versus tickets. Also, when I need data it's just hard to know which report presents it best. However, I'm not sure there is a better way. I just think it's sort of the way of the data reporting world.

    Review Source: Capterra
  • Vicki from Torch of Faith Church

    Number of employees: 11-50 employees

    May 2017

    Customer support responded via email very quickly and with clarity

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great Graphics and it is easy for those signing up for an event to do so.

    Pros

    User friendly for the people signing up for the event and the help in the software itself is very useful for such a complete program

    Cons

    Can't always find the reports we need easily and the directions to get help within the software are sometime not easy to find.

    Review Source: Capterra
  • Russ from Gateway Church

    Number of employees: 501-1,000 employees

    May 2017

    Brushfire has made managing three distinct events - very easy and very organized.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    The ease of managing three distinct events with very different registration needs. Brushfire met the complex need with an easy, user-friendly solution.

    Pros

    The fast customer service response, the clarity, ease and logic of working within the software to design your reg and reporting needs.

    Review Source: Capterra
  • Chris from Linger Conference

    Number of employees: 2-10 employees

    May 2017

    Perfect solution for our needs!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Immediate customer service! Every question is resolved within minutes. We love the support from Brushfire.

    Review Source: Capterra
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