Cvent Event Management Software


 

Cvent Event Management is a cloud-based solution that helps midsize organizations and enterprises with venue sourcing, online event registration, budget management and payment processing. The solution enables event planners to track the attendance of multiple events and capture relevant data.

Cvent Event Management enables event managers to create event calendars where attendees can view upcoming events as well as sync them with their calendars. The solution provides budget management capabilities that track funds across multiple events, calculate each meeting spend and overall variable costs.

Cvent Event Management has a reporting feature, which offers built-in reports and also allows users to create customized reports. The data from all reports can also be exported. Other features offered by the tool include custom event websites, contact management, mobile websites and social sharing. Cvent offers integration with other third-party applications, which include Salesforce, Concur, Marketo and Eloqua.

 

Cvent Event Management - Budget summary
 
  • Cvent Event Management - Budget summary
    Budget summary
Supported Operating System(s):
Web browser (OS agnostic)

199 Reviews of Cvent Event Management

 

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Tracy from National Forum to Accelerate Middle-Grades Reform
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great Product for Looking up Venues

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This is a great program that we have been using for 5 years and will hopefully continue to work with them in years to come. We are even looking into using their event app for our next big conference.

Pros

We do a lot of meetings throughout the year, and Cvent is the quickest way that we hear back from hotels. I usually can get a response from all the hotels within a week. I also like to use Cvent for Event Registration. It is a great program to keep track of attendees.

Cons

The only problem is that when creating your Event Registration there is not a lot of flexibility for sub questions that need to be answered when attendees are registering.

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Showing 1-20 of 198


November 2017

November 2017

Cvent has changed event planning for our organization!

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Cvent makes my job easier every time they roll out new upgrades our products. I'm constantly looking forward to what's coming down the pipeline!

Pros

Cvent offers a robust array of features and products to help assist you in all areas of event planning. We use Cvent for small meetings to company holiday parties to our large conferences we host twice a year. If you're looking for a solution to your greatest pain point in planning, Cvent has it!

Cons

There are some limitations with the software. Cvent has done an excellent job at expanding their products but I would like to see more updates to the registration process.

Review Source: Capterra
 


November 2017

November 2017

Cvent is a very good SMM tool overall

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Quite a bit. For one, I now feel a lot more comfortable using the tool. Before, we used Lanyon and I felt like I needed a PHD to navigate the toold. Now I'm comfortable with the tool and can quickly access what I need.

Pros

It super easy to submit a meeting rfp. I find the hotel sourcing tool to be very intuitive, efficient and overall all extremely easy to use. I once did it in the time it took my plane to finish boarding. I also like that while sourcing hotels, the system maps them for you. this is really helpful when you are trying to find hotels close to a particular place or another hotel. Like when sourcing overflow hotels.

Cons

I wish we could better manage room blocks. I find people that quickly accessing someone's travel/hotel reservation takes a lot of clicks. I also find it odd that they call it travel and not just hotel reservations or something hotel related. Anyways, it's also hard to quickly find out how many nights someone is staying or create a room list by room nights for determining food counts and particular meeting attendance.

Review Source: Capterra
 

Rebecca from BOND DEALERS OF AMERICA

November 2017

November 2017

Easy to learn, great customer service and there are updates everytime I use the program

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The use of a phone app for our national conference. This cuts down on paper print outs and can be used for attendees and exhibitors. It allows attendees to communicate between each other and to learn more about a speaker from any of the sessions.

Pros

Seamless integration with Cvent, application is very user friendly for attendees and for myself on the back end. The application looks professional and easily customizable.

Cons

I'm not sure if this is still an issue, but you cannot see the push notifications unless the app is open.

Review Source: Capterra
 

Jennifer from SVA
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

I've always had a great experience using Cvent. Great functionality and timely support always.

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Pros

Does exactly what I need it to do. Easy to use and keeps all of my events in a place where I can run reports for greater insight into the sales process.

Cons

Some of the formatting when designing the registration pages and emails are a little difficult. I have had to learn HTML coding and sometimes even that doesn't fix the problems. So sometimes I have to let the design just go when I am not 100% happy with it.

Review Source: Capterra
 

Kelly from Meridian Enterprises
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Switching to Cvent has made my work day so much easier and more efficient.

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Pros

I love the ease of use and functionality compared to what we previously used. It is a very robust platform that has helped to increase my productivity and also provide better final products to my colleagues and clients. Customer support is excellent!

Cons

It was a little hard to transition from our previous platform however, I think that is expected whenever you are making a switch so isn't necessarily a con of the software.

Review Source: Capterra
 


October 2017

October 2017

It's capable of a lot, just really clunky to use.

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Pros

You are able to incorporate all aspects of your event in one place. From payments to staff management, to pulling reports, you can manage all aspects of your event.

Cons

It is not intuitive at all. There are lots of little details to learn and understand to fully utilize all the tools available. It's easier to use once you get the hang of it, but certainly not the most user friendly.

Review Source: Capterra
 

Cara from ACell
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Overall great software and great experience with all Cvent team members when questions have arisen.

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Pros

There is some much you can do with this product and make the product work for you (data tags). The OnArrival suite/Event in a Box (electronic sign in and on demand badge printing) really take events up a notch.

Cons

I wish there was more customization for the use of Cvent within healthcare industry focused meetings and events. Sometimes the layout is not quite intuitive/you have to do some digging to make changes.

Review Source: Capterra
 


October 2017

October 2017

Horrible from day one. They locked us out of our account and app a week befyour event!

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How to recognize when a company just wants your money and once they get it they cant be found.

Pros

Lots of options, handles accounting for your event and has all features you need. Except you are charged a la carte style.

Cons

It is extremely difficult to understand the logic behind the process they choose to create your event. Im a web developer amd know 4 programming languages and still the whole time was asking myself why is it like this?

Review Source: Capterra
 

Hallie from Ultramar

October 2017

October 2017

I've been using Cvent for 2+ years, in multiple accounts with the enterprise modules

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Pros

I like the flexibility I have to select the features and functionality that suit a particular event.

Cons

Not intuitive. There's a reason, other than bragging rights, that they offer Cvent user certifications.

Review Source: Capterra
 

Lily from World Vision

September 2017

September 2017

Customer service is BEST in class! In 6 years of using cvent I have not had a bad experience!

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we have two teams using this sofware in our organization.

Pros

It allows us to have all of our travelers in one database. We are able to customize each one of our registration sites. We manage over 130 trips a year.

Cons

It does not speak to our BB platform - cvent is now charging for HTLM support. This used to be free for us to call in for support.

Review Source: Capterra
 

Angela from Sunovion
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2017

September 2017

great customer service

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time

Pros

flexible and integrated - we use it for SMM and it helps give transparency to many different areas of the business that we wouldn't have access to otherwise.

Cons

lots of clicks to get to where you need to get to. can't bulk edit many items in the software. slow to load

Review Source: Capterra
 

Kate from University of Colorado
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2017

September 2017

Cvent's technology provides a streamlined way to manage diverse events with quality technology.

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Functionality

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Enhanced features allow for tailored registration processes that reduce manual work for our event planners while also giving them access to crucial data.

Pros

Cvent's support is AMAZING. When in doubt, their support materials are easy to search through and contain straightforward information. Moreover, their customer support team is alway kind and incredibly knowledgable.

Cons

The tool can be tough to learn. Unless you are working in Cvent on a regular basis, it can be difficult to navigate. This makes it tricky for some basic users to adopt. Once they get the swing of it, though, they are off and running.

Review Source: Capterra
 

Taylor from APLU
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Cvent is easy to use and very convenient. The customer service is amazing! Great experience!

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Better auditing material, better knowledge of our attendees with surveys and reg. questions and also overall better management of our events.

Pros

I love the customer service piece of the software because it is so verstile and like no other customer service I have ever experienced. I also love the endless capabilities you have and are able to achieve with ease. The reporting system is amazing, love the new reports also.

Cons

Some areas of the software can be a little difficult to manipulate, sometimes edits to the website or emails take some time to come through or can cause some challenges.

Review Source: Capterra
 

Karen from Institute

September 2017

September 2017

Not user friendly; charges per registrant so that discourages growth

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Pros

Able to integrate with Salesforce, so easy for our events team to use; able to create templates to recreate work

Cons

System crashes often, which loses unsaved work
Expensive to use over the long term, since it charges per registrant

Review Source: Capterra
 

Pamela from The Optical Society (OSA)
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Intuitive software, learning as I go without formal training on the system!

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Streamlining of processes; we no longer need to track housing, registration, biographies, and photos separately. Everything is stored in one list for each event, which is very helpful! We've also been able to customize the look of our name badges; they look more polished!

Pros

I like how you can make each event customized; there are endless ways to change the look and feel of the website.

Cons

I don't have any cons per se...if I had more training I would know the system better. Depending on the issue I'm having, it's taken customer service an average of 30 - 40 minutes to resolve my issue. However, they are thorough and do a fantastic job!

Review Source: Capterra
 

Molly from PCORI

August 2017

August 2017

Great! Has dramatically decreased time manually reviewing data!

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Pros

The option to have different registration paths to customize attendee experience. The customer support I receive is always great.

Cons

User friendliness. I don't quite understand the efficiency of having the "admin" page, as many of the features that need to be changed (reports, test users, etc.) would be more time efficient if you could edit that data from the main page.

Review Source: Capterra
 

Gaby from Boston Scientific

August 2017

August 2017

Incredible tool for planners and SMM

Ease-of-use

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Pros

That it is robust and flexible, you can accomplish so much with this tool. You can handle complex registrations with multiple paths or quickly get a small event registration out. Also the workflow capabilities are great for strategic meetings management programs.

Cons

Nothing really, would love to be able to do more in it though to help consolidate more processes. Also the CSS editing can get a bit wonky here and there.

Review Source: Capterra
 

Caitlin from AVID Center

August 2017

August 2017

This tool can put all my meeting specs in once place.

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Pros

The helpful customer service and that it can integrate with many of the other leading systems. This tool not only houses all of my org's meeting specs, but it has also fostered better communication cross-departmentally.

Cons

CVent's capabilities are so robust that it can be frustrating to learn, at first. However, CVent has an incredibly caring and knowledgeable team who are willing to help.

Review Source: Capterra
 

Maryna from Electro-Federation Canada
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great software, Exceptional Customer Service

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Event organization. Can't see us using any other software :)

Pros

Cvent helped us a lot with the event management. We have been using Cvent since 2008 and don't have any complaints. Customer service is exceptional.

Cons

It is a little bit difficult to navigate for new users, but when you document the steps and use it on a regular basis, it get's easier.

Review Source: Capterra
 

Alyssa from Achievement Network

August 2017

August 2017

This platform can do it all. I'm able to run my event smoothly from soup to nuts.

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DATA! We get so much data that influences the work we do.

Pros

Flexibility in the registration process! I'm able to customize our registration to meet our unique needs, ensure folks only see what they should see, and gather the data we need to prepare for the event.

Cons

There is a learning curve. I hear they are working on updates, so I'm excited to see the new user interface.

Review Source: Capterra
 
 
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