Cvent Event Management Software


 

Cvent Event Management is a cloud-based solution that helps midsize organizations and enterprises with venue sourcing, online event registration, budget management and payment processing. The solution enables event planners to track the attendance of multiple events and capture relevant data.

Cvent Event Management enables event managers to create event calendars where attendees can view upcoming events as well as sync them with their calendars. The solution provides budget management capabilities that track funds across multiple events, calculate each meeting spend and overall variable costs.

Cvent Event Management has a reporting feature, which offers built-in reports and also allows users to create customized reports. The data from all reports can also be exported. Other features offered by the tool include custom event websites, contact management, mobile websites and social sharing. Cvent offers integration with other third-party applications, which include Salesforce, Concur, Marketo and Eloqua.

 

Cvent Event Management - Budget summary
 
  • Cvent Event Management - Budget summary
    Budget summary
Supported Operating System(s):
Web browser (OS agnostic)

192 Reviews of Cvent Event Management

 

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Tracy from National Forum to Accelerate Middle-Grades Reform
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great Product for Looking up Venues

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This is a great program that we have been using for 5 years and will hopefully continue to work with them in years to come. We are even looking into using their event app for our next big conference.

Pros

We do a lot of meetings throughout the year, and Cvent is the quickest way that we hear back from hotels. I usually can get a response from all the hotels within a week. I also like to use Cvent for Event Registration. It is a great program to keep track of attendees.

Cons

The only problem is that when creating your Event Registration there is not a lot of flexibility for sub questions that need to be answered when attendees are registering.

 
 
 
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October 2017

October 2017

Horrible from day one. They locked us out of our account and app a week befyour event!

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How to recognize when a company just wants your money and once they get it they cant be found.

Pros

Lots of options, handles accounting for your event and has all features you need. Except you are charged a la carte style.

Cons

It is extremely difficult to understand the logic behind the process they choose to create your event. Im a web developer amd know 4 programming languages and still the whole time was asking myself why is it like this?

Source: Capterra
 

Hallie from Ultramar

October 2017

October 2017

I've been using Cvent for 2+ years, in multiple accounts with the enterprise modules

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Pros

I like the flexibility I have to select the features and functionality that suit a particular event.

Cons

Not intuitive. There's a reason, other than bragging rights, that they offer Cvent user certifications.

Source: Capterra
 

Lily from World Vision

September 2017

September 2017

Customer service is BEST in class! In 6 years of using cvent I have not had a bad experience!

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Functionality

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we have two teams using this sofware in our organization.

Pros

It allows us to have all of our travelers in one database. We are able to customize each one of our registration sites. We manage over 130 trips a year.

Cons

It does not speak to our BB platform - cvent is now charging for HTLM support. This used to be free for us to call in for support.

Source: Capterra
 

Angela from Sunovion
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2017

September 2017

great customer service

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time

Pros

flexible and integrated - we use it for SMM and it helps give transparency to many different areas of the business that we wouldn't have access to otherwise.

Cons

lots of clicks to get to where you need to get to. can't bulk edit many items in the software. slow to load

Source: Capterra
 

Kate from University of Colorado
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2017

September 2017

Cvent's technology provides a streamlined way to manage diverse events with quality technology.

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Enhanced features allow for tailored registration processes that reduce manual work for our event planners while also giving them access to crucial data.

Pros

Cvent's support is AMAZING. When in doubt, their support materials are easy to search through and contain straightforward information. Moreover, their customer support team is alway kind and incredibly knowledgable.

Cons

The tool can be tough to learn. Unless you are working in Cvent on a regular basis, it can be difficult to navigate. This makes it tricky for some basic users to adopt. Once they get the swing of it, though, they are off and running.

Source: Capterra
 

Taylor from APLU
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Cvent is easy to use and very convenient. The customer service is amazing! Great experience!

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Better auditing material, better knowledge of our attendees with surveys and reg. questions and also overall better management of our events.

Pros

I love the customer service piece of the software because it is so verstile and like no other customer service I have ever experienced. I also love the endless capabilities you have and are able to achieve with ease. The reporting system is amazing, love the new reports also.

Cons

Some areas of the software can be a little difficult to manipulate, sometimes edits to the website or emails take some time to come through or can cause some challenges.

Source: Capterra
 

Karen from Institute

September 2017

September 2017

Not user friendly; charges per registrant so that discourages growth

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Pros

Able to integrate with Salesforce, so easy for our events team to use; able to create templates to recreate work

Cons

System crashes often, which loses unsaved work
Expensive to use over the long term, since it charges per registrant

Source: Capterra
 

Pamela from The Optical Society (OSA)
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Intuitive software, learning as I go without formal training on the system!

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Streamlining of processes; we no longer need to track housing, registration, biographies, and photos separately. Everything is stored in one list for each event, which is very helpful! We've also been able to customize the look of our name badges; they look more polished!

Pros

I like how you can make each event customized; there are endless ways to change the look and feel of the website.

Cons

I don't have any cons per se...if I had more training I would know the system better. Depending on the issue I'm having, it's taken customer service an average of 30 - 40 minutes to resolve my issue. However, they are thorough and do a fantastic job!

Source: Capterra
 

Molly from PCORI

August 2017

August 2017

Great! Has dramatically decreased time manually reviewing data!

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Pros

The option to have different registration paths to customize attendee experience. The customer support I receive is always great.

Cons

User friendliness. I don't quite understand the efficiency of having the "admin" page, as many of the features that need to be changed (reports, test users, etc.) would be more time efficient if you could edit that data from the main page.

Source: Capterra
 

Gaby from Boston Scientific

August 2017

August 2017

Incredible tool for planners and SMM

Ease-of-use

Functionality

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Pros

That it is robust and flexible, you can accomplish so much with this tool. You can handle complex registrations with multiple paths or quickly get a small event registration out. Also the workflow capabilities are great for strategic meetings management programs.

Cons

Nothing really, would love to be able to do more in it though to help consolidate more processes. Also the CSS editing can get a bit wonky here and there.

Source: Capterra
 

Caitlin from AVID Center

August 2017

August 2017

This tool can put all my meeting specs in once place.

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Pros

The helpful customer service and that it can integrate with many of the other leading systems. This tool not only houses all of my org's meeting specs, but it has also fostered better communication cross-departmentally.

Cons

CVent's capabilities are so robust that it can be frustrating to learn, at first. However, CVent has an incredibly caring and knowledgeable team who are willing to help.

Source: Capterra
 

Maryna from Electro-Federation Canada
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great software, Exceptional Customer Service

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Value for Money

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Event organization. Can't see us using any other software :)

Pros

Cvent helped us a lot with the event management. We have been using Cvent since 2008 and don't have any complaints. Customer service is exceptional.

Cons

It is a little bit difficult to navigate for new users, but when you document the steps and use it on a regular basis, it get's easier.

Source: Capterra
 

Alyssa from Achievement Network

August 2017

August 2017

This platform can do it all. I'm able to run my event smoothly from soup to nuts.

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Functionality

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Customer Support

Value for Money

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DATA! We get so much data that influences the work we do.

Pros

Flexibility in the registration process! I'm able to customize our registration to meet our unique needs, ensure folks only see what they should see, and gather the data we need to prepare for the event.

Cons

There is a learning curve. I hear they are working on updates, so I'm excited to see the new user interface.

Source: Capterra
 

Libbie from Westfield Insurance

August 2017

August 2017

Cvent has a wide birth in accommodating all stages of your event success!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

The depth it has - previous softwares couldn't meet complex needs, but on Cvent I've made improvements to my registration process that I didn't even know I needed to.

Cons

Because it does so much, it can be challenging for a new-adopter to pick it up. But, with customer rep, they are working to address that issue.

Source: Capterra
 

Lauren from HCSS

August 2017

August 2017

Great software with advanced

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Pros

The software is really smart. I love all of the advanced filters, data tags, and settings that let you customize your registrant's experience from start to finish. I have been using the software for three years and I'm still learning new things every day.

Cons

The software is not always user friendly or intuitive. However, they have a great customer support team that will help you figure it all out. Once you know it, you know it.

Source: Capterra
 

Stephanie from Atlas Travel Meetings & Incentives
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

e-RFP tool is easy to use and makes life easier. Expecting great things with the addition of FLEx

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I can do everything in one place. I can send out RFPs, collect proposals, award contracts, then transfer that information into my event website.

Pros

The e-RFP tool can send out multiple RFPs at once and pull a report with everything I need. The Event Management tool allows me to completely control my event; from booking the travel to collecting special requests to pulling together custom reports.

Cons

The current event management module does not connect well with the travel portion. I find myself calling support or creating my own work around because the two system do not integrate.

Source: Capterra
 

Judy from Hilton
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2017

July 2017

Easy and quick for responses

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Ease of use, quick response to my clients, ability to sell as much as possible, ability to make quick changes.

Pros

Cvent is easy to use and navigate. The ability to copy and paste, add attachments and really sell on this tool is key.

Cons

Sometimes we are not allowed to retract a turndown and have to go to the client for them to resend and then follow up to get this done.

Source: Capterra
 

Rachel from PLASTICS NEWS

July 2017

July 2017

Very easy to use and customer friendly

Ease-of-use

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Pros

Very user friendly. It was easy to learn and quickly set up events. The dashboard is great for overview of each event for a quick glance.

Cons

I don't like that there is limited editing for the templates when it comes to the colors and backgrounds.

Source: Capterra
 

Karin from Healthegy
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

CVENT has been great to use to promote our events!

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Organization

Pros

Our Account Managers have been amazing. They are always willing to help and make sure we find a solution together. They are always willing to listen to our ideas, suggestions and enhancements.

Cons

I wish there was a way to do mobile friendly email. Mobile responsive. There is a lot of "as/if" functions. Easier way to embedd registration pages on our website.

Source: Capterra
 

Jillian from RIEGL USA
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

We absolutely love Cvent!

Ease-of-use

Functionality

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Value for Money

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They are numerous: ease of use, easy to manage, helpful to our clients, etc!

Pros

With the software, it makes event management easy to do. Our team has learned it on our own with minor help from customer support, who has always been extremely patient and easy to work with. The software itself is highly intuitive and walks you through the process step-by-step. The most beautiful thing, in my opinion, about Cvent is that the constantly are taking feedback from us all and improving the products more and more every day. It excites me to work with them!

Cons

The only issue I had was the initial set-up but that was because we did not pay for the additional training and they switched to Blue while we were building our first event, which made everything simple and easy to do.

Source: Capterra
 
 
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