Cvent Event Management Software


 

Cvent Event Management is a cloud-based solution that helps midsize organizations and enterprises with venue sourcing, online event registration, budget management and payment processing. The solution enables event planners to track the attendance of multiple events and capture relevant data.

Cvent Event Management enables event managers to create event calendars where attendees can view upcoming events as well as sync them with their calendars. The solution provides budget management capabilities that track funds across multiple events, calculate each meeting spend and overall variable costs.

Cvent Event Management has a reporting feature, which offers built-in reports and also allows users to create customized reports. The data from all reports can also be exported. Other features offered by the tool include custom event websites, contact management, mobile websites and social sharing. Cvent offers integration with other third-party applications, which include Salesforce, Concur, Marketo and Eloqua.

 

Cvent Event Management - Budget summary
 
  • Cvent Event Management - Budget summary
    Budget summary
Supported Operating System(s):
Web browser (OS agnostic)

245 Reviews of Cvent Event Management

 

Start your review of Cvent Event Management

Click to start
https://www.softwareadvice.com/event-management/cvent-review/
Software Advice Reviews (4)
More Reviews (241)

Showing 1-4 of 4

Andy from Re/Max
Specialty: Consulting
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

Cant register for an event

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Companies with this level of support (e.g. cvent and facebook) should not be in business.

Pros

sounds like it should be good. They talk a good game, but it is a lie for them to say "Help is just a click away"

Cons

Doesn't allow me to register for an event. Error codes for several days now. Went to support where it says "Help is just a click away", 10 minutes and 30 clicks later in their maze to avoid interaction and I finally called only to be put on hold for many minutes. I hung up.

Review Source
 
 

Kim from F01
Specialty: IT services
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

They cannot get tracking to work... they have no support team knowledge and mis sold it in the first place!

Ease-of-use

Functionality

Product Quality

Customer Support

worst CX I have had in a long time.

Pros

This is only for a 3 month campaign... after that I am rid of them
I will never need to speak to them again... ever.

Cons

the tracking doesn't work... don't believe them
Mis selling - anything to close the deal
Client success abandoned us before they had ironed out any details.
Support doesn't return calls
Account manager doesn't return calls
Its clunky
oh.... and the tracking doesn't work... don't believe them

Review Source
 
 

Monica Acon from Education
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Full of features and added fees

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Cvent has great functionality. It registers and checks in event attendees, it is tech friendly with QR codes to register people. It manages the financial transactions, helps with seating charts and is very effective for really large events.

Cons

It is pretty expensive and the initial quote always ends up exceeding value. The customer service is not very reliable, i never get straight answers because it has to do with an added fee to reburse registrants or an added fee for analytic functionality.

Review Source
 
 

Tracy from National Forum to Accelerate Middle-Grades Reform
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great Product for Looking up Venues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a great program that we have been using for 5 years and will hopefully continue to work with them in years to come. We are even looking into using their event app for our next big conference.

Pros

We do a lot of meetings throughout the year, and Cvent is the quickest way that we hear back from hotels. I usually can get a response from all the hotels within a week. I also like to use Cvent for Event Registration. It is a great program to keep track of attendees.

Cons

The only problem is that when creating your Event Registration there is not a lot of flexibility for sub questions that need to be answered when attendees are registering.

Review Source
 
 
 
Showing 1-20 of 241

Elena from SHIFT
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

I use Cvent for creating and administering surveys to my internal team as well as clients

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I am able to analyze overall trends in employee engagement in different areas at my company which allows me to come up with action items that can improve my team's overall experience at our organization.

Pros

I like that it's relatively easy to create the surveys, and also the fact that you can analyze results by question or export results as a whole. I also like the graph representations.

Cons

I think that the results could looks a little more modern. I'm not sure that the format/design of the results and graphs are something that happens on our end or is the way the software generates them, but I think they could be a little more crisp/sharp/modern.

Review Source: Capterra
 

Kate from The Core Group

April 2018

April 2018

Use daily for large conventions and small meetings.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Robustness of the product is it's real strength. The customizability is unprecentented in an end user software.

Cons

Exhibitor management offerings are lacking in my opinion. I would like to be able to register booths as booths... not as attendees.

Review Source: Capterra
 

Cullen from FOCUS - Fellowship of Catholic University Students
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

This has been great to use for both our large and small event registrations.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Lots of information about our registrants. Up to date reports. Flexibility with making registrations.

Pros

Easy to give access to reports to coworkers with them having to learn the software. Also, it's great how we can ask for any information from our registrants.

Cons

The reports don't calculate total registrants (or I don't know how) and don't offer a way to filter results.

Review Source: Capterra
 

JB from MCUL
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Overwhelming at first; impressive when it's up and running.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

No benefits.

Pros

Great experience for those who are registering; easy to follow registration process and connection with CrowdCompass.

Cons

Not intuitive for set up. Inconsistent processes for set up. Language barriers with tech support. Data flow with CrowdCompass is not all inclusive.

Review Source: Capterra
 

Rachel from International Living Future Institute
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Excellent Option for Event Management

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

We've used CVent to manage our multiple 1K plus attendee events for many years. They continually develop new features and products that allow us to scale.

Cons

It is not a cheap product and it's integration with Salesforce is not as seamless as our organization needs.

Review Source: GetApp
 

Rebecca from Long & Foster Real Estate Inc
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

I've worked in CVENT for 11 years and its been amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

CVENT has many bells and whistles and is an amazing piece of software. The events you can set up can be complex and your customers can have a great experience.

Cons

The software can almost be too complicated when you want to put on a simple event. We use it here at Long & Foster for classes and many classes don't need to be presented as complicated events. Sometimes creating simplistic classes takes just as much time as the more complex company events.

Review Source: Capterra

  Response: Cvent, Cvent, Inc.

Date: April 2018

April 2018

 

Hi Rebecca,

Thank you for taking the time to share your feedback on Cvent! We are so happy to hear you've been working in Cvent for 11 years! Thanks so much for being a loyal customer and Cvent Advocate! Please do not hesitate to reach out to us should you need any assistance or have any questions!

 

Kim from Association Management

April 2018

April 2018

Cvent is what we need to use for our business, but could be better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The amount of detail you can capture from people is wonderful. The reports you can pull are very helpful too

Cons

It's not the most straight forward. You need to do about 3 steps to do 1 thing. Very conveluded! And the table assignments are a nightmare since you can't set by session.

Review Source: Capterra
 

Laura from Nexia International
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

It makes our life easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Time saving, option to copy previous events, communications tags, express ticketing, invoicing, reports details.

Cons

It has few things to improve on flexibility. I believe it will improve with Flex. One thing I already gave feedback on is the option to register more than 1 delegate using express ticketing. When you register more than one delegate, the system automatically tag the second and third delegate as a guest, I find this tag confusing as we could give delegates the option to bring guests (Accompanying partners), but the system does not let us change the name of this tag.

Review Source: Capterra

  Response: Cvent, Cvent, Inc.

Date: April 2018

April 2018

 

Hi Laura,

Thank you for taking the time to share your feedback. We are happy to hear our products have helped make your life easier and agree with your suggestion about flexibility. We take pride in product improvements and feedback like yours will help us take steps in the right direction. We'd also like to thank you for being an engaged Cvent Advocate. We appreciate your loyalty and continuous engagement in the program. Please do not hesitate to reach out to us if you have any questions/concerns or need further assistance with anything!

 

Sheryl from Church's Chicken

March 2018

March 2018

I was able to learn how to use Cvent through the Online Training.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the fact that this software can be used on any electronic device, we have all of our information on one platform which we control.

Cons

I have used this software for 2 events and am in the process of creating another as well as learning features I wasn't aware we have. At this point I haven't met any discouraging challenges.

Review Source: Capterra

  Response: Cvent, Cvent, Inc.

Date: April 2018

April 2018

 

Hi Sheryl,

Thank you for taking the time to share your feedback. We are happy to hear you've had a positive experience using our products with the last two events you've ran. We also appreciate your loyalty as a Cvent Advocate and thank you for engaging with this rewards program. Please do not hesitate to reach out if you have further comments/concerns.

 


March 2018

March 2018

More than we needed

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

All the bells and whistles were included, which at times made it difficult to focus on the most important metrics.

Cons

The price tag was significant given our needs, was not worth the investment in our situation. Probably not the product's fault.

Review Source: GetApp
 

Maly from Pilates Method Alliance

March 2018

March 2018

Cvent is amazing - makes event planning so easy and seamless!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Best way to organize an event and get the registration going.

Pros

ease to use/ customer support. I also enjoy having an account manager assigned to our company. She is my go-to person for everything and if she doesnt know the answer, she will find out who does and get back to me.

Cons

back end is a bit hard to navigate, have to go thru many screens to get to where you need to be at times.

Review Source: Capterra

  Response: Cvent, Cvent, Inc.

Date: April 2018

April 2018

 

Hi Maly,
Thank you for taking the time to share your feedback. We are happy to hear your account manager has been an excellent and supportive resource for you. We are also thrilled to hear you'd recommend Cvent to a friend. We also want to thank you for being a loyal Cvent Advocate and appreciate your engagement in our rewards program! Please do not hesitate to reach out to us if you have further questions/comments or need assistance with anything!

 

Kaci from One10

March 2018

March 2018

Easy to use tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's easy to use and works well for our business.

Pros

It is easy to navigate, I don't have to go layers deep to make updates or find something.
I like that I am able to make changes to specific language for each path.

Cons

I wish there was an easy way to see the visbility of each website page, without having to click on the specific page.

Review Source: Capterra

  Response: Cvent, Cvent, Inc.

Date: April 2018

April 2018

 

Dear Kaci,

Thank you for taking the time to share your feedback. We greatly appreciate it! We are happy to hear that you find our products easy to use and navigate. We also appreciate your loyalty as a Cvent Advocate and thank you for taking the time to engage in our rewards program. Please do not hesitate to reach out if you have any further questions or comments or need further assistance.

 

jane from LADIVA
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

full control over registration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

we can plan badge printing and distribution through them, we can build the app with them, and even travel and accommodation details.

Cons

not very easy to use, very standard type of platform, basic and not so creatively made unfortunately

Review Source: Capterra

  Response: Cvent, Cvent, Inc.

Date: April 2018

April 2018

 

Hi Jane,

Thank you for taking the time to share your feedback. We continuously strive to improve our products and your feedback is valuable in helping us with this effort. Please do not hesitate to reach out to us should you have any further comments/suggestions or need assistance with your Cvent products.

 


March 2018

March 2018

The best 24/7 support team!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has an ability to house event invitations and registration information from start to finish, making it easy to use. We also have the ability to send out RFPs for events that can nicely compile all the information you need when your are sourcing events. Their customer support team is amazing, and has useful tips and tricks when you are trying to finagle around events.

Cons

It is VERY slow sometimes - waiting for things to update makes you feel uneasy and yet you cannot refresh the page.

Review Source: Capterra

  Response: Cvent, Cvent, Inc.

Date: April 2018

April 2018

 

Hello,

Thank you for taking the time to share your feedback. We take pride in our customer support team and are happy to hear they helped make your events a success. To stay up to date with industry best practices and Cvent's new products while earning rewards along the way, join our exclusive loyalty program, Cvent Advocates. Learn more and join here: http://bit.ly/2H1G79j

 

Daniel from MiPenico, Inc.
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Very powerful tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very powerful tool with tons of features. Support from start to finish and beyond.

Great software, but actually a little more than we needed for smaller events. Still LOVE the options just more than we need for smaller functions.

Pros

Very powerful software for planning and execution. Complete support throughout the entire process. Tons of features and tools.

Review Source: Capterra

  Response: Cvent, Cvent, Inc.

Date: April 2018

April 2018

 

Hi Daniel,
Thank you for taking the time to give us your feedback. We're happy to hear how much you love all the functions we offer and how comprehensive our support services have been. We hope you'll continue to have a positive experience using Cvent's products. Please do not hesitate to reach out to us if you have any questions or need further assistance. We'd also like to invite you to join our exclusive loyalty program, Cvent Advocates. It's a great opportunity to network with industry peers, learn more about our products, and get industry best practices. You'll also earn rewards along the way, such as Amazon gift cards. Click here to join the program: http://bit.ly/2H1G79j

 

Cynthia from Gulf Publishing
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

My experience with Cvent has been very positive and easy to navigate. The Cvent community is helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Organization and functionality

Pros

Some of the pros with using Cvent are its multi-functionality, ease of use, and the choice of express or standard registration. Being able to find answers in the Cvent community or put in a ticket without much effort helps accelerate customer service.

Cons

One of the cons would be that I didn't have control over our plan until recently and some things are not included that would be helpful going forward. Looking forward to plan renewal so that we can revisit our needs.

Review Source: Capterra

  Response: Cvent, Cvent, Inc.

Date: February 2018

February 2018

 

Hello Cynthia,

Thank you so much for taking the time to give us your feedback. I am thrilled to hear that you have enjoyed your Cvent experience thus far! We take great pride in our Cvent community and I am glad that you have found it to be a useful resource.

Renewal is always a great time to take a good look at what your needs are and to ask if Cvent can help in additional areas. Let us know if we can help with anything along the way!

 

Yessica from Barceló Santo Domingo

February 2018

February 2018

Useful and a great tool for event planners

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Event planners requested proposal with detailed information, and this is easier

Pros

Great software for detailed info about your venue , this helps event planner to know more about you company before request a proposal. The proposal format is very easy to use.

Cons

So many steps and features, it may be confusing at first. You have to practice several times to get familiar with this software.

Review Source: Capterra

  Response: Cvent, Cvent, Inc.

Date: February 2018

February 2018

 

Hi Yessica,

Thank you for reviewing us here on Capterra. I am glad that you have enjoyed using Cvent and that our software has allowed your venue to improve the proposal process! You're absolutely right that practice makes perfect with our platform. Let us know if our team can assist with any additional training or support in the future!

 

Amanda from Omega World Travel
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2018

February 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Integrations, updates instantly, easy for audience to use, easy to keep track of, high customer satisfaction

Cons

Lack of design functions, doesn't have too many features on changing the color scheme/ design, all standard and solid colors

Review Source: Capterra

  Response: Cvent, Cvent, Inc.

Date: February 2018

February 2018

 

Hello Amanda,

Thank you for providing us your feedback. Customer reviews are essential as we look ahead to improve our products. We have some exciting enhancements in the pipeline this year that will add many new options and additional design flexibility - so I hope you will find these helpful! Stay tuned!

 


February 2018

February 2018

Works well for basic event registration - but customization can be difficult

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's easy to set up events and customer support is very responsive (although I do wish the online documentation was a little more complete).

Cons

It's difficult to customize the design or URLs of your event website/registration pages, which makes for a less than optimal experience for users and for tracking. There are a lot of reporting options, though I do wish I could get more granular - for example, I'm unable to see the last field a potential registrant filled in on a form.

Review Source: Capterra

  Response: Cvent, Cvent, Inc.

Date: March 2018

March 2018

 

Thank you for providing us this valuable insight. We pride ourselves on offering a platform that is both easy to use and powerful in its reporting capabilities and I am disappointed to hear that this is not the case for you. Please feel free to reach out to us directly to provide additional feedback or for support. We would love the opportunity to fully understand your needs and work to provide solutions for them!

 

Mike from Contract Consultant.

February 2018

February 2018

Great Software for managing your events

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

The bulk of our events were standardized repeating training sessions. Cvent allowed us to set these up in a way that we could easily create a new event based off a previous event. This was a very quick process and drastically cut down on the time spent on these tasks

Cons

With Cvent being such a robust piece of software, there is a bit of a learning curve to it. While the company I was working with did not purchase any training, we did have a dedicated contact at Cvent to help us with issues. It would have been nice if there were some tutorials available to us.

Review Source: Capterra
 
 
Write a Review