About Cvent Event Management

Cvent Event Management is a cloud-based solution that helps midsize organizations and enterprises with venue sourcing, online event registration, budget management and payment processing. The solution enables event planners to track the attendance of multiple events and capture relevant data.

Cvent Event Management enables event managers to create event calendars where attendees can view upcoming events as well as sync them with their calendars. The solution provides budget management capabilities that track funds across multiple events, calculate each meeting spend and overall variable costs.

Cvent Event Management has a reporting feature, which offers built-in reports and also allows users to create customized reports. The data from all reports can ...


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Supported Operating System(s):

Web browser (OS agnostic)

626 Reviews of Cvent Event Management

Average User Ratings

Overall

4.43 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(348)

348

4 stars

(222)

222

3 stars

(40)

40

2 stars

(8)

8

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 626 results

May 2018

Lori W. from Burroughs Wellcome Fund

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

May 2018

Cvent gets the registration job done and is user friendly.

Pros

I like that I can send invites to all my attendees at once, but can divide them into different registration paths depending on what info needs to be provided to a particular group. I do have some challenges occasionally trying to figure out how to make something work while building a website, which is the reason for the 4 stars for the Ease of Use

Cons

Customer service. When I call the help line it sometimes takes several times to explain what issue I'm having because the rep doesn't seem to understand what I'm trying to do. I think that these are new representatives and aren't as experienced. Also when I use the chat box I'm not always sure someone is still there because of the delay in their responding to questions.

June 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

June 2019

Great Tool for Event builders and planners!

1. Resolve potential last minute issues that may arise onsite 2. Staff has been very productive and prepared to manage attendees 3. Provide enough metrics for admins 4. Easy to adopt by non-technical users

Pros

1. Interactive Features with Crowdcompass that customize the user experiences and engagement in an effective way. It has really helped us with onsite preparedness. 2. Cloning events or creating templates to re-use and make adjustments that saves time 3. CRM integration options have allowed us to have 360 degree customer view across CRM and Cvent. We have also used SSO to link our existing users account at registration websites. 4. Flex events 5. Ability to integrate with supplier network and survey tools

Cons

1.Ways to manage field permissions for users/roles (edit/delete/update) 2.Enforce field validations on account/organization level so that we can maintain data integrity and event planners cannot customize anything and everything at event level 3. 2 way sync through standard integration is not dynamic for custom fields 4. If salesforce has person account enabled, not business account, cvent has no way to accommodate that on contact level during integration. 5. API limit of 10000 is very less for large events

October 2020

Nikki from Maxim Healthcare Group

Company Size: 10,000+ employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2020

I can't imagine ever planning another meeting without Cvent.

Whether it be a simple gathering of 20 attendees for training purposes, or a large national meeting with several complexities for 850 attendees, Cvent has been an excellent solution which provides our tiny, 4-person department with every tool we need to plan and execute successful events from start to finish.

Pros

Overall the integration was seamless, and the software automated many of our processes and has helped make us a more effective team. What I like most about Cvent are the reporting tools, and their support desk is one of the best I have ever worked with.

Cons

In terms of website and registration design, it is not always the most user friendly software, and adapting to the new Flex platform was a bit of a struggle at first because it does not have all of the same features enabled that I was used to using in Classic, but that's not a deal breaker. They offer comprehensive training classes.

Reasons for Choosing Cvent Event Management

N/A

January 2020

Beth from World Law Group

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

3.0

Functionality

2.0

January 2020

Complicated System with Missing Functionality

Overall, I have been very disappointed in the service. Not easy to learn and Cvent should not have released a new version with very basic and essential capabilities missing.

Pros

Cvent is nice in that it has thought of many of the different scenarios planners need to communicate, offer registration for and track for each event. The integrated credit card processing makes handling the financial aspect of meetings much easier.

Cons

This software is extremely difficult to learn and use. Cvent is also switching from a legacy system to a new one. If you use the legacy system, not only are you wasting your time learning a system that will be eliminated, but your events will disappear after the change as they can't be transferred. Yet the new system is missing very essential functionality making its use very limited. None of this was clearly communicated during the sales process. The app feature is very overpriced and extremely limited in its capabilities. Also, the system is not a full life-cycle system. There are no features to help centralize the actual planning of the event - it does have RFP and budgeting features, as well as registration, but completely ignores room set, a/v programming, etc. Doesn't eliminate having other documents and spreadsheets outside of the system for organizing events. So, I would not consider it an "event management" system.

Reasons for Choosing Cvent Event Management

Bizzabo noted it was not capable of both pushing and pulling information from our CMS.

June 2020

Amber from ALTOUR

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

3.0

June 2020

Meets Most of our Needs

My experience with Cvent Event Management has been rather positive. While I may see a better way to set things up to be more efficient I think it does a good job of completing the job.

Pros

I feel the software is fairly easy to use. Learning to do the key functions I need on a daily basis didn't take much time at all. The extra learning tools available, such as the community, help out a lot when tackling new parts of the software I was still learning about.

Cons

Some of the features aren't very efficient and can add unnecessary time to work. The media library, for example, isn't set up in a very intuitive way at all. This can make it difficult for multiple users to keep track of the files causing extra work in the long run. My biggest issue with the software is the amount of clicks it can take to complete some tasks. It may be a small task but requires many steps.