Overall EMS Event Management Software is very easy to use and tracks data very well. The reporting options that are available are very helpful to get out to our staff and tracking events and billing is very easy to do.

I really enjoyed all the capabilites EMS has with its event booking software. It is very customizable and easy to book and track events. It made event planning very easy when we manage thousands of events per year.

There isn't much I do not like about this software. EMS does have a bigger software that allows you to customize for different user groups who oversee different venues within the operation but I do wish they had a smaller version of this.

I have been happy with the product. As EMS has grow within Accruent it has been harder to know our reps and get basic support

I like the layout and structure and power of event organization

Overtime where they have developed has been more for flex space and international business I feel and less the original higher ed use and it need to coordinate with gmail

Managing Rooms for events

Very powerful software and it can serve your organization regardless of size (and can expand with you as you grow. They have moved into the online presence very well and we have used them as a company with close to 100 rooms with little complaint.

We've used EMS for years and i would brag that there software was my favorite to use as a systems admin. easy to deploy and do monthly updates. However, that has dropped off severely in the last year or two. While it is not bad, it does not rise to the quality that I have come to expect from them.

Very disppointed with support a couple years ago but now it's a bit better. It still would be nice if there was an online chat option for help here and there with the sysem. I usually have to search and search the help documentation and take a few guesses if I need to implement something new.

I like that it will not allow me to double book anything... unless I really insist. I like the calendar feature

It's very hard to figure out and find features that help to get the job done. Support to do so was very poor but seems to have gotten better lately. There's a strange, back-door type method to fix the configuration on a combo room but I appreciate knowing the trick

Overall it's very powerful and wonderful to use. Implementation wise it's piece-mill. I would highly recommend before any University purchases it, they get buy in from campus leadership about unifying scheduling policies on campus before moving forward. Don't be cheap, get everything you need up front. Implementing it piece by piece is terrible especially if you have to engage multiple areas on campus to implement anything like we do. It's like herding wild buffalo... and that is because we didn't know better up front and we're staggering along with a ton of legacy issues because of it.

I love using and training ffolks in the software. It's robust and generally anyone who feels comfortable using a PC will enjoy it. We host the database, and the test and dev environment on our own servers in our computing center on campus rather than the cloud offerings by Accruent but a smaller university can really benefit from that service. It is an amazing and very flexible software, easy to train users on it and set up spaces and special use facilities fantastically .

Does not work for Apple OS, Web Client is not updated to keep up with newer versions of EMS Client so can cause template bugs and issues in teh client if items are created in the Everyday users admin tools. The mobile application is not really viable or working properly on the platform services, and the UIX is terrible according to any of my users who are trying it out. . They both seem to be the ugly step child of the client software. Support is more generic ticketing and less helpful and frustrating to engage with. It used to be one day turn around on solutions to an issue, it takes forever now. usually gets lost in ticket system hell, and they nickle and dime licenses under "professional services" outside of the paid for service agreement under accruents ownership these days. They close tickets before solving the problem to keep their "ticket" stats looking good I guess for potential buyers of the product it seems. Obviously it frustrates me as I've used the product since 2008 and loved it until the purchase of it by accruent.