Event Essentials software

Pros

It was very easy to get this product customized and integrated into our current website! The Event Essentials team was very responsive any time we had and requested changes that they needed to make. I am very pleased at how much easier it has become to manage our festivals, including reviewing and approving exhibitors, receive payments and selling ticket online. I also love their exhibitor profile feature that allows each exhibitor to have their own bio page. Best of all, their prices were very competitive.

Cons

The only downside that comes to mind is that they are located on the West Coast and we are on the East Coast. Regardless, they have been very responsive and I am amazes at how quickly they respond to any change requests.

Pros

the customer service is very professional and kind; Customer rep was super helpful at a moment of crisis in our organization.
the customizable forms are great. The interface the public sees resembles our website graphics.

Cons

have to wait for centralized staff to do changes --takes more days sometimes than we needed
once you are in a doc reviewing an application there is no easy way to proceed to the next one -have to go back to the full menu

Pros

The whole package; yes it started with my organization needing help with a fairly large venue festival; it needed updating and modernizing. Event essentials came in, took charge, proposed among other things a ticket eFulfillment solution and and auction manager -This festival has never run so smoothly! There used to be lines 6 and 7 blocks long of disgruntled festoival goers waiting to be admitted into the venue. The lines are down to a few people deep, remarkable. So much easier than the way we used to do things.

Cons

Well frankly it is alot of new technology to learn and its alot to grasp for some of the staff; we had alot of inertia as to how things were supposed to be run, way of doing things and it is now almost 180 degrees different; but the lines are shorter, people leave happier, security has an easier job because the new ticket system kept the bad guys out!

Pros

Adaptability, capability, and proficiency. Event Essentials is so patient yet proficient with changes our organization continues to make that is modified to exactly what is useful to us. They are able to tweak the program to our needs...opposed to wokring with a program that we need to adapt to with many functions that aren't necessary. The best software progam we have ever used especially for our growing festival! Highly recommended!

Pros

Speed, efficiency and accountability at check-in. No long unmanageable lines! This software aids us in growing our event at a greater pace. Cust support representative was there two hours prior to our event training our team. And, was there for us all evening. What a Pro!

Cons

I honestly don't have any Cons to share. Make sure you have an adequate wireless signal.

Pros

Breakdown information for events are understandable and easy to read. (Even for me) I was able to login at anytime to see my up to date sales.

Pros

The process of registering and checking in was efficient and very easy. There were no glitches or problems whatsoever.

Cons

Pros

It is easy to administer which allows us to capture the data needed to help us internally manage our event.
It is very user friendly and easy to grasp a hold of from an end users point of view.

Pros

HTML. Lots of useful tools, great customer service. Nice reports, ticket sales by type/coupon code, etc. Additional options to manage workers, vendors, sponsors. Built in safeguards to prevent costly mistakes. Can use your companies own credit services. Ticket fee revenue sharing. You keep all the data.

Cons

No custom-field reports, must be requested through customer service. Time for auto sign out really short. Seemed like 15 minutes or so.

Pros

ease of use, data collecting capabilities, saved time, saved money, created impact immediately

Cons

What I like least is actually a positive, I like least that they pushed us to perform, they were always a-head of the curve, and that is so welcomed and at the same time, a positive challenge to our staff. We found ourselves trying to e-mail them first, as they were always consistent and often a bit in-front of us... BRAVO...

Pros

Ease of use and simplicity

Cons

Phone scan responsiveness