All Eventdex Reviews
1-25 of 38 Reviews
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Corrine
Verified reviewer
Events Services, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2019
New Jersey Meeting Planning Company - Absolute Events By Corrine
I love the flexibility of Eventdex and the ease of use. I have tried using many other tools and I find that this one gives me the ability to get registration for my clients program up and running very quickly with little to no issue. The reporting is also very good. I recommended the matchmaking aspect to another client which worked very well. I have also experienced Evendex as an attendee and the check-in app works quite well. I would highly recommend Eventdex for anyone looking for an affordable registration tool that does more than just allow you to seel tickest to an event, a pretty robust tool.
CONSI don't really have any cons for this tool. I love that I can say that. Nice job Eventdex
Emily
Non-Profit Organization Management, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Excellent Customer Service & Developers - Went Above & Beyond!
Excellent experience with customer service, sales and developers. I so appreciated being able to call with developers directly to implement quick solutions, given our tight timeline, instead of having to relay through a customer support or project manager. Cannot say enough positive things about our experience with [sensitive content hidden]. Thank you again!
PROSTop-notch customer service and extremely responsive team. The developers and project managers worked extremely quickly to help us pull off a last-minute change when we lost our other software vendor and successfully execute a big event seamlessly. When shortfalls with Eventdex programming didn't allow us to do certain things with badge design, the developers helped us come up with solutions. Our customer service experience was unparalleled compared to other vendors we've worked with before. Looking forward to working with Eventdex again for all our future events.
CONSNot able to customize and code multiple tickets/badges for multiple events. Had to come up with a workaround for this. A bit difficult when it came to customizing the on-site printing fields & design compared to other vendors we've used before. (We needed to print a variable number of badges per attendee, not just one with a QR code that could be scanned for every event the person attended.)
Reason for choosing Eventdex
Quickest response time, great team + salesman, excellent customer service. User-friendly software and lower learning curve than alternatives on the market.
Reasons for switching to Eventdex
Discontinued software. Very dissatisfied with customer service/support at previous vendor; long response times. We were looking for a change even before they discontinued their software for in-person events (without notice).
Vendor Response
Dear Emily C, We sincerely appreciate your kind words, and we are happy to have provided you with first-rate support and excellent customer service throughout the course of your event. Your valuable insights regarding customizing on-site badge printing fields and badge design are truly appreciated. Rest assured, we are actively working on enhancing our platform's capabilities to better cater to the unique needs of our valued clients, like you. Being your reliable event management partner is an honor, and we look forward to helping you with all of your upcoming events. Please don't hesitate to contact our committed team if you ever need help or have any additional suggestions. Best wishes, Team Eventdex
Replied August 2023
Neil
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2017
I was pleased with the support that the team at Eventdex offered when I signed up.
I like the business model of the software. I also like the login dashboard display and the ability to see details at a glance. I have had good support when I have needed help. The navigation through the system is good.
CONSI find the html editors a bit difficult to work with. I found it difficult to understand how the templates work and how to make changes,
Vendor Response
Hey Neil! We do appreciate when our customer is satisfied with the team and support. Will take into consideration certain views that you have mentioned and also happy to know that you've liked the overall interface and features.
Replied May 2018
Omar
Marketing and Advertising, 51-200 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Great Experience!
Eventdex helped me run a smooth registration process during my event and helped me deliver an excellent mobile application to my event’s attendees. Their support team was brilliant and I really enjoyed incorporating the Eventdex solutions into my events.
PROSEventdex was by-far, the most user friendly platform I have encountered that specializes in delivering mobile applications, registration modules and other essential software for all types of events. They deliver great user support and delivered on everything that was promised in our deal. In fact, they went above and beyond and went the extra mile to ensure that my organization has the best experience.
CONSExtremely minor to none. Personally, I did not face any problems that weren’t addressed right away.
Reason for choosing Eventdex
Better pricing and same features if not more.
Rajesh
Events Services, 2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Excellent customer support
I have used it at 5 events and have no issues at all. It is an inexpensive yet good software.
PROSEventdex offers almost all features at a fraction of cost than other similar software. It is easy to use and heavily customisable. Their customer service is excellent. I have been using Eventdex for 3 years and not even once I had issue with getting timely response from their team.
CONSEventdex's strength is also its weakness. There are a lot of features and a new user can be confused by those. More simplification (like expensive software such as EventBrite have) will be great.
Reasons for switching to Eventdex
EventBrite is too expensive.
Vendor Response
Thank you so much Rajesh!
Replied August 2019
Donna
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Eventdex is one of the best companies we have ever worked with. They have a highly responsive staff
It's very easy to use and allows the user to work with the problems with minimum time and resources.
PROSIt's easy to use and interfaces very well with our needs. The scheduling function is awesome. It allows our companies and partners to schedule their meetings with no assistance thus reducing time and resources. In addition, if there are any snags in scheduling, the Eventdex staff takes care of your needs immediately.
CONSThere is nothing that I don't like about the software. We have used this software for numerous matchmaking events and have not had any problems.
Vendor Response
Hey Donna! Thanks for such a warm review! Hope you continue to keep us in mind for your future matchmaking events too :)
Replied May 2018
Ryan
Verified reviewer
Higher Education
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Excellent customer service.
Reduced cost and excellent customer service.
PROSWe really appreciated the adaptability of the software to meet our changing needs. For example, we liked being able to create promo codes to offer reduced rates to conference attendees with special circumstances.
CONSWe really didn't have any cons using the software. There is always a learning curve when using a new tool, and this one was fairly intuitive from the user's perspective.
Vendor Response
Hey Ryan! Thanks a lot, it's a pleasure to hear a compliment based on our customer support. Knowing that the features and software met your requirements is what we work towards.
Replied May 2018
Ieasha M.
Verified reviewer
Research, 1,001-5,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
I have to give 5 stars all the way across the board.
They are professional, efficient and really masters at what they do. Since working with them, I've introduced several other department heads to them who are now working alongside them. When I need something changed they do so immediately. When I have questions, they respond immediately. When I need adjustments, they work with me to tweak until everything is exactly as needed. They continue to surpass my expectations.
CONSI wish they would add a bidding (for auctions) to the software as many corporations are having fundraisers.
Kerri
Education Management, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2022
Commencement Event Registration and Check-in
Overall, we were happy with our Eventdex experience.
PROSWe liked the ease of use and generation of a conformation email with our graduates.
CONSI did not like how the reporting was split into multiple spreadsheets, with 1000 records each.
Reasons for switching to Eventdex
We were looking for a registration and event check-in software that was all inclusive and worked well with the hardware we rent for our event.
Alisha
Education Management, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Better than Chick-fil-A
It was absolutely phenomenal. They provide exceptional customer service.
PROSThe customer service, attentiveness, and timeliness.
CONSThere was nothing that I disliked about Eventdex.
Rekishia
Health, Wellness and Fitness, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Working with Eventdex Was Exceptional!!!
Working with the Eventdex team truly exceeded my expectations. From the start to the very end of my event they demonstrated the highest level of professional and provided excellent customer service. Their friendly and knowledgeable staff was thorough and helped to answer all of my questions, giving me great peace of mind. On the day of my event their team members were present and technical support ensured that everything ran smoothly. Eventdex provided an impressive platform that allowed virtual attendees to be a part of multiple interactions to include Clubhouse-style rooms and Breakout sessions. Virtual attendees shared that it was as if they were onsite at the actual event. Eventdex provided me with a seamless one-stop system that made managing my event easier to include ticketing, registration and mobile applications. This is my first time working with Eventdex and will most definitely work with them again for future events. The Eventdex team is Awesome!
PROSI liked the hybrid capability to host my event. The virtual platform provided a real-life experience as if attendees were present.
CONSThe software was user friendly and there was not anything that I did not like about it
Vendor Response
Thank you so much for your valuable feedback.
Replied September 2021
David
Computer Software, 11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Eventdex is terrific for events and match making
I’ve used Eventdex for several years now with a non-profit I’m on the board of. The software is very strong and improves each year. They don’t rest on last successes. The support is amazing.
PROSEventdex is easy to use. The new online event, expo booth and match maker functionality is way ahead of others we’ve seen.
CONSThe admin interface could improve but this hasn’t been a show stopper for us.
Anu
Information Technology and Services, 501-1,000 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
I have used this app at various events and find it very easy to use
I like the product because it is extremely simple and intuitive. Furthermore, the people behind the product are always there to immediately address all issues and are so polite about it - outstanding customer support
CONSInitially (2 years back) there were a few bugs but I have had no problems in any of recent uses in the past year.
Traci
Non-Profit Organization Management, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Event Check-in
The EventDex team are very professional and attentive. Walked us through the entire process and made this a smooth transition for our first year. Highly recommend EventDex!
PROSIntegration of our participants into the EventDex software was easy. QR codes easily scanned. We had no back up in our registration lines!
CONSThere was nothing that we did not like. Honestly the software is simple and effective.
Reason for choosing Eventdex
We chose EventDex because of the ease of the product and the customer support both pre-event and day of.
Vivian
International Trade and Development, 501-1,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2018
A powerful software that enable hassle-free business matching event!
Eventdex - Matchleads is a very useful platform for supporting business matching events. From administrators' point of view, it streamlined work processes and allowed the team to achieve more with less human resources and tightened time-frame. The system flexibility allowed customisation to support our unique requirements. Users also found the platform easy to use as the interface design is simple and intuitive. The support team is also highly responsive to our enquiries and requests. We would recommend this software to other event organisers.
CONSThe data import process can be fine-tuned so that administrators can have full control. The matching logic can also be enhanced to allow tripartite meetings.
Sandeep
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
A great product!
We started using Booth Leads to manage our Connecticut Business Matchmaker event in 2014. We manage both event registrations and schedule 1:1 meetings between participants. Booth Leads made this easy and we received great feedback from participants on the new system. Customer service has been excellent . highly recommend!
Vendor Response
Hey Sandeep! Glad to hear that the boothleads software worked well for you, we really appreciate these kind words!
Replied May 2018
Ana
Events Services, 1 employee
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
The platform is quite user friendly and easy to use for non IT personnel.
It is a platform that really facilitate managing an event, making sure that everyone is registered, sharing all information of the workshops, producing reports and all other issues related to organising an event.
CONSWe had some difficulties with printing the badges but the customer support was very useful in solving the problems.
Vendor Response
Hey Ana! Great to hear such a positive and precise review based on our event management software and nice to know that our platform helped excute your event in an easier way. We're constantly striving to improve our product and will pass on your feedback regarding badge printing to our tech team.
Replied May 2018
Christopher
Hospital & Health Care, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
User Friendly
Good
PROSPretty easy to use after tutorials and trial and error
CONSYou need an extended tutorial in order to get use to the all of the functions available
Gary Giancarlo
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
Worked flawlessly over 52 shows and 16,000 attendees
Great support when adding licences on short notice Clean, intuitive interface Compatible with most popular phones
CONSApplication Programming Interface required for use with Eventbrite .. . . . . . . . . . . . . . . . . .
Vendor Response
Hey Gary! Thanks for the feedback - It's always a pleasure to hear about our software doing well for multiple events and working seamlessly for these many attendees.
Replied May 2018
Diane
Used free trial
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed September 2015
Booth Leads was an efficient piece of technology that saved me the time and effort. Excellent!
At business conferences, you want to network to as many people as possible. Booth Leads was an excellent option to meeting people, scanning their name tags, and making notes about follow-ups -- all from my Android! I was able to easily download the 50+ contacts into Excel and now I can systematically follow-up without the usual business card notes that need to be transferred to Excel...Everything is there! And the cherry on the top? Customer Service. Emails are answered with a phone call within an hour (or less) and the folks that answer the phone really do stay with you or get back to you with a resolution! Exceptional! Thank you, Booth Leads!
Vendor Response
Thank you Diane! BoothLeads
Replied September 2015
Leigh
Government Relations, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
OUTSTANDING Support and Event
VERY RESPONSIVE. I had to make a change last minute and they were amazing to work with and so responsive. I was shorthanded and they took every client and worked with them. BEST SERVICE EVER!
PROSThe Eventdex Software was great, easy to use, support was so responsive
CONSEventdex worked great - last minute clients were not able to secure the appointments that they wanted however that was not Eventdex - that was the client
Reason for choosing Eventdex
Responsiveness, cost, great service and support
Reasons for switching to Eventdex
I was shorthanded and needed support
Reshma
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
Reviewed November 2014
Great innovation!
I was introduced to Booth Leads a few years ago - from it's inception, I have found the app ahead of technology and very useful instead of carrying around business cards. It's an easy way to capture a potential lead's information, instead of fumbling around to grab a business card. It is very easy to use, all you have to do is align the camera with the barcode, and the information has been captured.
Vendor Response
Thank you very much for review. We will keep up the best quality and improve the customer support
Replied November 2014
Andie
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed November 2014
Booth leads
Fantastic Customer Service. They get to the bottom of the issue quickly. Easy access to registration and responds time for assistance is fast. However, would like to see more features for reports.
Vendor Response
Really appreciate the review, Andie! Glad to know you were satisfied with our boothleads application as well as our customer support. We're constantly in the process of upgrading our product with more enhanced features, so hopefully you'll find our reporting better the next time round!
Replied May 2018
Anonymous
11-50 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Hercules Team!
They managed to create an automated and customized matchmaking event that was truly on point. The tech team was genius in ensuring all key words provided to them described each of our participants which made for a more accurate and relevant appointment for each person attending the event.
PROSSoftware is truly easy to navigate and the team behind it is FANTASTIC!
CONSI cannot really tell you as my usage was very limited which is to our own detriment because I think we could have taken an advantage of the entire program had we made up our minds to use it alot earlier!
Amber
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2018
Muhammed and the EventDex staff were extremely accommodating, helpful and friendly.
I was searching for a software to handle specific tasks for my upcoming event. EventDex checked all the boxes of my check in requirements and the staff was extremely helpful with training and ensuring I was knowledgeable with how to use the application.
CONSIts not as intuitive as I would have hoped, but I think with some minor tweaking it can be a little easier to navigate without training.
Vendor Response
Thanks for the feedback, Amber! It's always a confidence booster when our team and support is appreciated.
Replied May 2018