Gather Software


Gather is a cloud-based event management solution primarily designed for the needs of restaurants and other small and midsize enterprises in the hospitality industry. The system helps business owners streamline their event booking workflows, from initial inquiry to event execution.

This platform offers features such as automatic mobile notifications and updates that allow owners to track staff schedules and event activities. A shared calendar and team messaging functionality allow teams to coordinate and collaborate from anywhere.

Gather helps increase leads with an embeddable booking inquiry widget to automatically gather leads any time of the day or night. Response times are reduced with capabilities such as digital proposals and e-signing. The system enables business owners to keep track of their leads through its lead-routing functionality.

Gather guarantees compliance with PCI standards for online payment collection and also meets IRS standards for auto-gratuity.



79 Reviews of Gather

Overall rating

4.33 / 5 stars

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Showing 1 - 20 of 79 reviews

September 2017

Tabitha from Holy Hog BBQ

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

September 2017

Gather has made my proposal writing 100% better than when I had to write them manually using word.

Quick & easy creation of bookings. Fast reaction updates with existing bookings. Immediate updates across the entire booking and all of its documents. Superior customer service.

Pros

We are a restaurant with a huge catering business and this software was designed for an on site caterer with event rooms versus everything being off site like our business model. I am looking forward to the modifications in the future that close the gap on the two concepts better. It has made proposal writing a dream! I love that everything is live across the entire booking with a click of the mouse. The customer service is unbelievable! Everyone is always so pleasant & receptive with all of my questions, comments, concerns & suggestions. The mobile app is great and we want to use it more but the team communication alert email doesn't function on mobile which renders it useless to our team. The reporting seems to constantly improving but we can not connect it to our system so we do not currently use it but I look forward to a day when we can. I absolutely love all of the filtering throughout the entire program and how there are multiple ways to find a previous booking. The calendar is my favorite view and I am looking forward to beginning to use the task function shortly. I have created many many menu templates which is superb but would like to copy one from an actual booking as well. Overall, I completely understand that this is meant for more formal venue catering so I am just grateful that I am able to utilize it at the level that I can for corporate/off site catering. It is so quick & easy and I just cant believe how effective it is to update for a client. Great job!

Cons

The biggest issue with Gather for us is that it does not report to our inventory/reporting system. We have to manually ring everything into our Revel POS system in order to capture an accurate product mix. Basically this means that this software is really only for me to create the proposal and our comptroller must recreate everything in another program. Huge waste of time but a necessary evil for me to have this valuable tool to do my job. I wish that there were more templates for multiple sections including but not limited to the notes sections. I find myself copy & pasting my own words dozens of times a day. I would like to see the lead be able to be customized because I have to ask a set series of additional questions before I may even begin a proposal. It would be really helpful to copy & paste emails into the message section to be able to assure an accurate add. I think that it is important to add a confirmation to the client that their CC info has been added correctly. I get MULTIPLE emails a week asking if we are all set since they do not get a confirmation. Please finalize the condensed versions that you have been toying with. Please go back to the notification to COMPLETE the gratuity, 50% miss it. Lastly, add the onsite contact info to the CHEF BEO. We use that version for the driver because it is a cleaner version to pack the van with. The regular BEO is only sent to the client with the proposal because it has too much going on for the delivery pack list. Thanks!

October 2016

Eva from Death in the Afternoon

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

Helps to keep my event information organized and shared with my team

I am the General Manager and Event Planner for a very busy restaurant. Gather helps to keep me organized, in touch with clients and staff, and keeps all of the information I need in one place. I love that clients can get in touch with me through a Gather link on our website, and I can convert a lead into a booking very easily. Keeping up with so many people and events is exhausting, but Gather makes it much easier for me to have all necessary information and conversations with clients in one place. I also love that I can have my clients "sign" event contracts through the website, send deposits, and put a card on file. My team can also access conversations and documents so that they can stay up to speed with what is going on. But I think my favorite part is that the bookings calendar can be synced with my google calendar across all of my devices. :)

Pros

Customer Service, price, and rapidly growing features

Cons

I can't think of any cons. I think there is always room for improvement, but nothing sticks out to me as a problem. I did, however, have some difficulty integrating my bookings calendar with my google calendar, but almost immediately, the awesome customer service team helped me out with it.

January 2018

Caitlin from FLDWRK

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

A little complicated to use, but it's a powerful event management tool that your clients will love!

Pros

From the customer/client experience, it's wonderful. Great, professional design, easy to review contracts/policies, make payments, and correspond with questions. From the admin perspective, I like that it keeps me organized. There are so many moving parts to events and it's so nice to have everything organized in the calendar, have each event represented, and every event have it's own page to store details, connect with the client & staff, track & collect payments, create and send policies to review, request payments (can be custom or based on pre-set pricing menus), and store details for your team and/or the client (i.e. event floorplan, vendor info, etc). Gather's customer support has also been amazing! They always respond to questions in a timely manner and provide webinars on a consistent basis as well.

Cons

It's pretty complicated to use and takes quite a bit of training, which can make it hard to collaborate or inform part time staff or contractors on event details (or have them help with invoicing, scheduling, etc). There is also not an ability for clients to "sign" contracts, only approve proposals. For an industry that can be pretty litigious, I wish they emphasized their event policies a bit more.

September 2017

Cassandra from Chameleon Hospitality

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

September 2017

Overall, fairly smooth and easy to use.

Pros

I like the aesthetic of the software and that the Gather team seems to always be working on ways to improve the product.

Cons

I wish that the Task feature functioned more like an alert where some kind of reminder for deadlines would pop up, not only on the page for that particular event, but on the home page and calendar page. If the task feature were a bit more developed then I would be able to stop using Pipedrive altogether. It would also be AWESOME if Gather were integrated with OpenTable or another reservations software system.

I also wish there were more color coding options for different categories of events and phases they're in, such as a color for offsite events, or a color for an event that is confirmed but maybe still has a few details to finalize.

It would also be fantastic if clients could complete their credit card authorization form directly on the Gather Proposal Page so that they do not have to email credit card information or relay it over the phone.

December 2017

Robin from In Good Spirits - The Gladly and Citizen Public House

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Wow! This was a lifesaver.

TIME! I have recommended this product to at least 4 companies and I know two have signed up. The benefit I get is that my guests can see their proposal in real time and it's speedy so contracts can get signed quickly.

Pros

I love how user friendly this software is and how it is so easy to navigate. I like how we can generate a report with multiple pages at one time. The filtering options make it very convenient for me to review each of the restaurants at a single time.

Cons

It's a small thing...but when I am in a booking and I want to change some contact information on a booking contact, I have to go to another screen, which is fine, but I can't go right back to the booking I was working on. I have to find the booking again in the big list. BUT, everything else works so great for us.

December 2017

Kari from McConnell Hospitality Group

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

I couldn't imagine handling our volume of events without Gather, it's a game changer!

Pros

My favorite part of Gather is the centralized source of information. The entire team has access to communication with the client. The client has up to date access to menus, details, and financials. The team can communicate within each event. The leads form, booking templates, email templates, and generated documents look sharp and make my job a million times easier. There are so many new features since we began with Gather in 2014 and it just keeps getting better.

Cons

The one thing that would be nice is to have a backlog of changes on proposals. Sometimes things get changed accidentally or the client wants to go back to a previous version proposal and I can't access it.

August 2017

Timothy from Zenith Vineyard

Company Size: 11-50 employees

Review Source


Ease-of-use

1 of 5

Functionality

1 of 5

August 2017

Extremely bad customer service, buggy software

Even though we gave them notice of cancellation after about 9 months they have twice charged our card for renewals which are not valid.

Pros

Generally the contract feature was fine. We liked executing contracts on line even though the contract tool did not have all of the client info required

Cons

Regarding our disappointment with Gather I would point to the following – all of which I have reflected to your support people and none of which have been acted on:

Your IOS app seems to be able to send messages to clients and it does seem to be able to send templates but not free-form messages. Yet it often leads the user to believe a message has been sent when it has not
About 45 days ago new inquiries stopped showing up in your new messages list – your support people insisted this was not a change but it was. It seems logical that new leads would be the most important new messages
I asked you to make all the numbers and metrics on your Home page hyperlinked, but you have not. If I see I have two new leads I can click on that number and it takes me to the new leads. If I see I have one new contract signed, the numeral “1” is not hyperlinked and I have to search for the new signed contract.
It is difficult or impossible to add a second client contact name but in the wedding business it is pretty normal to have at least two client counterparties. Yes I know about the “onsite” contact but that is not a default email recipient. Look at the confusion that appears in some proposals.
Your proposals are not properly itemized and clients do not seem to notice that I have attached a “BEO” which is not a term I could define for you. Look at both “xxx” and “xxx” as examples of proposals where they thought we got the price wrong but they don’t see the security deposit because it is not itemized in the proposal.
It is completely ridiculous that the client could sign an e-contract without being forced to enter and validate their address, phone, full and correct name, etc. Our normal course is we get a contract signed and then we chase down the additional information required to actually have a contract with the Zenith Additional Information form. This is cumbersome and probably not legally defensible. I want the client to execute the contract having filled in and validated their complete contact info

September 2017

David from Stone Creek Dining Company - Greenwood

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2017

Gather has been a great tool that reduces the amount of time spent logging details of events!

Pros

Everyone is able to see whats going on in the private dining room. From the Front of House Manger to the Chef to the GM and Banquet Manager. It's all available in one centralized location.

Customizing the menu options to cater to the guests needs is a breeze!

Sending out contracts that are consistent with your brand is important. Once it's worded properly and stored, it's sent out the same every time.

All communication between the guest and the venue is all in one place.

Cons

You can't add events through the app.

Changing the uploaded documents seems to revert back to older documents at times.

September 2017

Alison from South Beach Group / Miami Beach Woman's Club

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

This booking platform is so user-friendly; it makes the booking process quick and easy.

Gather saves me so much time so I'm able to respond to more leads and create proposals and correspond with clients in a more timely manner. All of this frees me up to do more networking outside the office and in turn generate more business for my event space.

Pros

The most awesome thing is, I can do everything in one system. I receive leads via Gather, I send and receive emails, book space, create BEO's, collect deposits, send invoices and other documents via Gather. It's the greatest and easiest booking system I've ever used and I've been in the event industry since 1987. The 2nd thing I love about Gather is their customer service. My rep always goes above and beyond every time, is always there to assist me, responds immediately, and is an absolute joy to work with.

September 2017

Chelsea from Donkey Catering

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2017

Gather has allowed our team to see each our business as a whole with everything going on!

A central communication spot for our whole team, rather than searching through emails!

Pros

Gather is super easy for client's to understand, easy to get estimate approvals, and easy to collect payments. I really like that you can see timestamps of when clients have opened emails that we send through Gather, it lets us know they've at least reviewed the info so we can adjust when to send for a follow up. It is very easy to add and adjust menus and pricing.

Cons

Some items we would like to have control of for adjusting, such as how to tax and what menus are taxed, and how those menus can be classified, rather than calling support. We would also like documents uploaded to be available on bookings that were created before they were uploaded - currently you can only upload from the drop down list the documents that were uploaded at the time you created that specific booking, so not all the documents are there.

September 2017

Alicia from Via Vite

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Amazing

Pros

I started using this software about a year and half ago. It has made my job so much easier and saved so much time. It is very user friendly ( for both the client and myself). What has really impressed me the most with this company is their customer service. The few times, I have had a question, I received a response by someone on their team within an hour. I could not be happier with Gather and their team.

Cons

The only minor improvement I would like to see made is the ability to communicate to multiple people through the gather website. Often times if I am messaging through their site, and the client will copy people on emails and I am unable to see the copied recipients.

December 2017

Alexandra from State Park

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2017

Simple yet advanced event planning software.

Having one place for all of the events to live.

Pros

Gather offers users the ability to easily organize a vast majority of events that otherwise can become overwhelming. Being able to process payments on Gather is the BEST feature. It promotes a feeling of professionalism for the guest.

Cons

It could be a bit more streamlined, it requires some clicking that to get to new pages that could be eliminated. To be honest I am not crazy about their new branding, the symbol does not translate for me to something that makes sense.

September 2017

Kim from HopMonk Tavern/Twin Oaks

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

September 2017

Going from excel to an actual program had defintley helped organize all 4 locations that I book for.

organization, everyone is on the same page, easy access for key employee's, simple for the guests to sign and pay deposit

Pros

I like that I have my leads, bookings and emails all in 1 location. It's also very helpful for the general managers, chefs and my assistant to be able to see all communications and notes in one location.

Cons

I do not like the fact that it can't do an auto responder email and the ability to CC other people - these are 2 really big features that I feel are important and it's missing.

September 2017

Hannah from Nuchas

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

September 2017

So far, so good

Managing and organizing all my events

Pros

I like how all the events and details appear on my own calendar. I also like how I can process payment through Gather.

Cons

The financial section - the new rollout makes us edit the financials in the events summary section. For the way we use Gather, it really isn't intuitive nor does it make sense, especially when it comes to adding charges/discounts. This one is pretty minor, but there are times when formatting the events notes section is a bit frustrating. When I press return or copy and paste event notes from another event, hyphens or weird spacing appears, making it read funny on the BEOs. Lastly, wish there was a direct link to copy and paste for payments (requesting cc information). I don't like using the request card from client option directly from Gather.

December 2017

Tobi Danise from 4th St. Live!

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Great service, ease of use, clients love it

Gather software easy to use, printing BEO's, details added, etc., all of it is simple & clean. I wish we would have started using it years ago. It's an event planner's best friend!

Pros

Gather is super easy for customers to use, guests love it, and the contracts are simplified. I wish we would have started using it long ago!

Cons

I dislike the the application for my phone. I always end up using the website over the application and I think we could find value in the app, just not currently.

December 2017

Angie from Perry's Steakhouse & Grille

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2017

Gather-A Real Time Saver!

Pros

I like how I can quickly send out information, from a lead to sending a contract-the templates are the best and saves so much time, which is critical in a competitive market.

It is very user friendly-even for those without a lot of computer experience.

Cons

I wish they had automatic reminders-but they are getting there! Reports sometimes do not seem 100% accurate but I mainly use the sales and leads reports the most.

December 2017

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

I use Gather on a daily basis to track and plan events for mutiple locations

I can access multiple locations in one glance at my calendar .

Pros

Its very user friendly and easy to switch between locations so I can see each calendar at a glance. My team can easily access the documents fo reach event.

Cons

My initial email to clients often ends up in a spam folder. If I could change anything it would be how the email title read in my inbox. The way it comes through as notification.... is not the most user friendly

December 2017

Topher from Pane Rustica Bakery & Cafe

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Simply a Game Changer for Event Persons wanting to stay organized & efficient, with a touch of class

Clean & Stylish software to share & communicate with clients and staff alike. Easy to use, and make any changes to customize it to your particular needs. Helps me stay organized better than anything I've used in the past. So grateful to have found Gather!

Pros

The maneuverability within the program makes it really easy to get things done, without a lot of erroneous data entry. Keeps you organized with multiple ways to view upcoming events while also being able to communicate with necessary staff within your establishment. The menu system is incredible, and user friendly for both myself and clients.

March 2018

Matthew from Bloomin Brands (Bonefish Grill)

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Gather has made my life easier

Gather simplifies my life

Pros

Intuitive software with the best support in the industry. New features added all the time. The Gather team listens to their customers and they adjust on the fly. I save minutes of my day every time I use this software's features. What could be more important than that.

Cons

When I changed over to Gather Software, I abandoned my old system which was a box of files in the back seat of my car. The box is still there. I wish Gather could clean my car. I am working up the nerve to call Gather Support and ask them.

September 2017

Joanne from 10 Park Lanes

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

The Gather system is very easy to navigate and an asset during our busiest seasons.

Past present and future events all stored in one place. Can book events quickly and timely. Easily make changes and send out proposals to be approved.

Pros

Simplicity and informative. Events can be booked with ease and clarity. Gather is a must for our busiest seasons.

Cons

Sometimes difficult to obtain information for past events easily. Wish it also had reminders or alerts for events that we are awaiting responses for.