Gather Software


 

Gather is a cloud-based event management solution primarily designed for the needs of restaurants and other small and midsize enterprises in the hospitality industry. The system helps business owners streamline their event booking workflows, from initial inquiry to event execution.

This platform offers features such as automatic mobile notifications and updates that allow owners to track staff schedules and event activities. A shared calendar and team messaging functionality allow teams to coordinate and collaborate from anywhere.

Gather helps increase leads with an embeddable booking inquiry widget to automatically gather leads any time of the day or night. Response times are reduced with capabilities such as digital proposals and e-signing. The system enables business owners to keep track of their leads through its lead-routing functionality.

Gather guarantees compliance with PCI standards for secure online payment collection and also meets IRS standards for auto-gratuity.

 

Gather - App calendar
 
  • Gather - App calendar
    App calendar
  • Gather - Bookings performance report
    Bookings performance report
  • Gather - Send emails
    Send emails
  • Gather - Lead routing
    Lead routing
  • Gather - Mobile screenshot
    Mobile screenshot
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

42 Reviews of Gather

 

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Software Advice Reviews (3)
More Reviews (39)

Showing 1-3 of 3

Timothy from Zenith Vineyard
Specialty: Hospitality & travel
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Extremely bad customer service, buggy software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Even though we gave them notice of cancellation after about 9 months they have twice charged our card for renewals which are not valid.

Pros

Generally the contract feature was fine. We liked executing contracts on line even though the contract tool did not have all of the client info required

Cons

Regarding our disappointment with Gather I would point to the following – all of which I have reflected to your support people and none of which have been acted on:

Your IOS app seems to be able to send messages to clients and it does seem to be able to send templates but not free-form messages. Yet it often leads the user to believe a message has been sent when it has not
About 45 days ago new inquiries stopped showing up in your new messages list – your support people insisted this was not a change but it was. It seems logical that new leads would be the most important new messages
I asked you to make all the numbers and metrics on your Home page hyperlinked, but you have not. If I see I have two new leads I can click on that number and it takes me to the new leads. If I see I have one new contract signed, the numeral “1” is not hyperlinked and I have to search for the new signed contract.
It is difficult or impossible to add a second client contact name but in the wedding business it is pretty normal to have at least two client counterparties. Yes I know about the “onsite” contact but that is not a default email recipient. Look at the confusion that appears in some proposals.
Your proposals are not properly itemized and clients do not seem to notice that I have attached a “BEO” which is not a term I could define for you. Look at both “xxx” and “xxx” as examples of proposals where they thought we got the price wrong but they don’t see the security deposit because it is not itemized in the proposal.
It is completely ridiculous that the client could sign an e-contract without being forced to enter and validate their address, phone, full and correct name, etc. Our normal course is we get a contract signed and then we chase down the additional information required to actually have a contract with the Zenith Additional Information form. This is cumbersome and probably not legally defensible. I want the client to execute the contract having filled in and validated their complete contact info

 
 

Josh from Taborspace
Specialty: Non-profits
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

After 2.5 months of working with Gather

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Gather is a program with a great deal of potential, but lacking terribly in the follow-through at this time. While I was sending numerous emails asking to be granted permission to view reports on transaction fees and getting no response, they released a new logo and website design. And then when I asked them to enter recurring calendar event data on their event, which they had promised to do before we purchased the program, they responded by saying they won't do this for us any longer and we'll need to enter everything manually from here on out. At this time, it appears they're busying themselves with esthetics and letting consistency, agreements, and customer-care fall by the wayside.

Pros

The ease of scheduling and incorporation of invoicing is really wonderful. Also, the first month of customer service is superb.

Cons

The inquiry/"lead" forms are not customizable, the customer service drops off dramatically after a month of partnership, we primarily work with recurring events and they do not have any accommodating features for this. So, we worked out an agreement of sending in the data so they would enter it and decided to purchase the program, after a month and a half we were told they would no longer honor this agreement with us, without any warning or consideration. I also repeatedly requested access to financial reports regarding transaction fees and was dropped from conversation twice until I sent an email to a number of different departments and department heads, after which is was taken care of immediately.

 
 

Nicole from The Falls Event Center
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

New kid on the block

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My company loves Gather, we have been using it for about 4 months now. Because it is an up and coming system they are growing and adding new content all the time, and they really look for customer feedback to help them in growing their software.

Pros

Great customer service
New content added often
Ease of use
up to date tech without hidden fees

Cons

Some reporting not built into the system yet.

 
 
 
Showing 1-20 of 39

Brandie from Barrelhouse Flat
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Easy and useful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As I stated we were emailing back and forth now guests get the info upfront

Pros

Gives me all the info I need on guests from the start. I went from having to email back and forth, to guests knowing exactly what we offer and us knowing exactly what I need to make them happy.

Cons

I would like there to be a way to add the calendar to our website so that Guests can see dated that we already have bookings

Source: Capterra
 

Ashleigh from The Lost Hostpitality Group
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

I feel like we were living in the stone age before Gather!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Endless benefits. I book more events, can easily look up correspondence with clients and other team members. I can better organize my financials. Nothing seems to fall through the cracks now that we use Gather

Pros

That every document is updated in real time. I save so much time this way. The ease of creating and updating BEOs.

Cons

I am not a fan of the new logo and look of BEOs. Otherwise everything is great! I love Gather!!!!!!

Source: Capterra
 

Susynn from Williwaw

September 2017

September 2017

Couldn't be happier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, the preset templates, email that's connected to both the Gather system and my email and giving limited access to different types of employees.

Cons

iPhone app needs to be more versatile, the widget we have on our website that was provided by Gather needs to have more fields for more info on food and beverage questions so when we respond to leads we have more info from the start which.

Source: Capterra
 

Jessica from South Beach Group Hotels
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Great product. Made our business grow faster than expected.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All my F&B team, Accounting department are now on the same page every day!

Pros

Easy to use. Less than a minute to create prospect events. You can even prepay online. Costumers are able to leave feedback. Continuous costumer assistance and improvements. Complimentary webinars.

Cons

Some reports require a bit more polishing but aside from that I cannot seem to find any cons for this software.

Source: Capterra
 

Jonathan from Azucar Lounge

September 2017

September 2017

Gather has made

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease at which we are able to manage leads and convert them to booked events is very beneficial.

I've been told many times that our clients are happy at the quick turnaround time for answering questions, sending out menus and booking events. Many of these tasks can be completed on the moble app too!

Cons

The app for android was a bit glitchy in the past.

The most recent updates have helped significantly.

It would be great if we were able to request cc payments from the app. I'd also like to have the ability to automatically send (with our customized verbiage) a payment request on preset dates and immediately after the proposal is approved.

Source: Capterra
 

kimberly from Travinia Italian Kitchen
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

14 years Catering Manager in charge of booking events.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Well organized. The software crossed with our email database for ease of import. The messaging system works well for tracking customer contact and the financial page is great for guest to see estimate. Love it is a live link.

Pros

The software is well organized and easily transfers online request through email. The color coding system helps identify easily the event status in the calendar. Printing of menus and event proposals are easy and quick.

Cons

Software often shows green screen and freezes up. Would be helpful if you could more easily import pre-existing contact information.

Source: Capterra
 

Austin from Hubbard Grille

September 2017

September 2017

Gather Really Helps get the Job done

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

How easy it is to use, and communicate with our entire team! The customization abilities and the user interface.

Cons

The mobile app needs the same functionality as the desktop site. If you guys could provide an update to that system it would be flawless

Source: Capterra
 

Bettina from Chaia, Farm-to-Taco
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Gather has made managing our FOH events so much easier.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Organization. Team communication. Feedback.

Pros

Streamlined, easy-to-use, organized and intuitive. I would recommend this product to any restaurant that needs to keep track of customer relations. this product has been so incredibly helpful for our young company. We are planning a large expansion and growth and we definitely plan to use this in our scale u

Source: Capterra
 

Alison from South Beach Group / Miami Beach Woman's Club
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

This booking platform is so user-friendly; it makes the booking process quick and easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Gather saves me so much time so I'm able to respond to more leads and create proposals and correspond with clients in a more timely manner. All of this frees me up to do more networking outside the office and in turn generate more business for my event space.

Pros

The most awesome thing is, I can do everything in one system. I receive leads via Gather, I send and receive emails, book space, create BEO's, collect deposits, send invoices and other documents via Gather. It's the greatest and easiest booking system I've ever used and I've been in the event industry since 1987. The 2nd thing I love about Gather is their customer service. My rep always goes above and beyond every time, is always there to assist me, responds immediately, and is an absolute joy to work with.

Source: Capterra
 

Joanne from 10 Park Lanes
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

The Gather system is very easy to navigate and an asset during our busiest seasons.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Past present and future events all stored in one place. Can book events quickly and timely. Easily make changes and send out proposals to be approved.

Pros

Simplicity and informative. Events can be booked with ease and clarity. Gather is a must for our busiest seasons.

Cons

Sometimes difficult to obtain information for past events easily. Wish it also had reminders or alerts for events that we are awaiting responses for.

Source: Capterra
 

Hannah from Nuchas
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

So far, so good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Managing and organizing all my events

Pros

I like how all the events and details appear on my own calendar. I also like how I can process payment through Gather.

Cons

The financial section - the new rollout makes us edit the financials in the events summary section. For the way we use Gather, it really isn't intuitive nor does it make sense, especially when it comes to adding charges/discounts. This one is pretty minor, but there are times when formatting the events notes section is a bit frustrating. When I press return or copy and paste event notes from another event, hyphens or weird spacing appears, making it read funny on the BEOs. Lastly, wish there was a direct link to copy and paste for payments (requesting cc information). I don't like using the request card from client option directly from Gather.

Source: Capterra
 

Emily from Xico
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

It makes life so much easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I worked without Gather for a year in an events job and having. gather makes life easier! It's such a great way to organize, communicate with your team and guests. It saves so much time with correspondence and invoice tracking etc.

Pros

I love the built in messages and attachments. It makes replying to leads so much eaisier and less of a headache.

Cons

The chat box that pops up every time I log into the home page. It's also not as user friendly as it could be. You have to dig deep to get to certain features (like attachments for messages).

Source: Capterra
 

Chelsea from Donkey Catering
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Gather has allowed our team to see each our business as a whole with everything going on!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A central communication spot for our whole team, rather than searching through emails!

Pros

Gather is super easy for client's to understand, easy to get estimate approvals, and easy to collect payments. I really like that you can see timestamps of when clients have opened emails that we send through Gather, it lets us know they've at least reviewed the info so we can adjust when to send for a follow up. It is very easy to add and adjust menus and pricing.

Cons

Some items we would like to have control of for adjusting, such as how to tax and what menus are taxed, and how those menus can be classified, rather than calling support. We would also like documents uploaded to be available on bookings that were created before they were uploaded - currently you can only upload from the drop down list the documents that were uploaded at the time you created that specific booking, so not all the documents are there.

Source: Capterra
 

Candi from Damn Good Hospitality Group
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Gather Rocks!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of communication on the go

Pros

I love the ease and functionality for on the go planning and communication. Saves our team a ton of time.

Cons

The team communication is great if you are on a computer. I wish that you could tag in the app or from mobile devices.

Source: Capterra
 

Dana from Frontera Grill and Topolobampo

September 2017

September 2017

Easiest most efficient software for planning a party I have used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is user friendly for everyone in the restaurant, cooks, servers and chefs. Everyone in the restaurant uses it. Guests love the ease of approving their proposals and of course the confetti.

Cons

I would like to be able to do more with the mobile app including bookings and detailing the BEO. As of now I can only check for availability and send messages.

Source: Capterra
 

Laura from Cunningham Restaurant Group
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

Makes event planning organized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that each event has it's own portal for the guest. I book several parties daily. This program has helped me organize multiple events on one day. I really like the template option for email response. This dramatically increases my email response time.

Cons

Not being able to email and book events using the app.
I wish the software was synched with Open Table. Once an event is booked in Gather. ..automatically books on Open Table.

Source: Capterra
 

Cassandra from Chameleon Hospitality
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Overall, fairly smooth and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the aesthetic of the software and that the Gather team seems to always be working on ways to improve the product.

Cons

I wish that the Task feature functioned more like an alert where some kind of reminder for deadlines would pop up, not only on the page for that particular event, but on the home page and calendar page. If the task feature were a bit more developed then I would be able to stop using Pipedrive altogether. It would also be AWESOME if Gather were integrated with OpenTable or another reservations software system.

I also wish there were more color coding options for different categories of events and phases they're in, such as a color for offsite events, or a color for an event that is confirmed but maybe still has a few details to finalize.

It would also be fantastic if clients could complete their credit card authorization form directly on the Gather Proposal Page so that they do not have to email credit card information or relay it over the phone.

Source: Capterra
 

Rachel from Jacoby Restaurant Group
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Gather is one of the most intuitive softwares I've used. It's easy to navigate and looks very clean.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use, convenient access online from any computer, and simple and quick booking process for simple events.

Pros

It's easy for clients to view and approve proposals and takes a lot less time for the back-and-forth of approval.

Cons

I wish the full contract were much more obvious in the proposal view so that guests would be required to at least skim over it in the booking approval process. It works well for casual/non-professional users, but I have to use offline contracts for some of our larger clients. I also wish I could set up template Notes.

Source: Capterra
 

Stephen from 213 Hospitality
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

Gather makes creating professional event proposals quick and easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I save so much time by using Gather to create event proposals. It also keeps my team well informed.

Pros

I like the customer service most of all. If I call Gather after business hours they see my missed call and call me back in the morning.

Cons

Gather functions do not work properly with the Safari browser. It's a problem I've had for a year now and Gather's customer support team's solutions is not to use Safari. I like using Safari!!!

Source: Capterra
 

Tabitha from Holy Hog BBQ
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Gather has made my proposal writing 100% better than when I had to write them manually using word.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Quick & easy creation of bookings. Fast reaction updates with existing bookings. Immediate updates across the entire booking and all of its documents. Superior customer service.

Pros

We are a restaurant with a huge catering business and this software was designed for an on site caterer with event rooms versus everything being off site like our business model. I am looking forward to the modifications in the future that close the gap on the two concepts better. It has made proposal writing a dream! I love that everything is live across the entire booking with a click of the mouse. The customer service is unbelievable! Everyone is always so pleasant & receptive with all of my questions, comments, concerns & suggestions. The mobile app is great and we want to use it more but the team communication alert email doesn't function on mobile which renders it useless to our team. The reporting seems to constantly improving but we can not connect it to our system so we do not currently use it but I look forward to a day when we can. I absolutely love all of the filtering throughout the entire program and how there are multiple ways to find a previous booking. The calendar is my favorite view and I am looking forward to beginning to use the task function shortly. I have created many many menu templates which is superb but would like to copy one from an actual booking as well. Overall, I completely understand that this is meant for more formal venue catering so I am just grateful that I am able to utilize it at the level that I can for corporate/off site catering. It is so quick & easy and I just cant believe how effective it is to update for a client. Great job!

Cons

The biggest issue with Gather for us is that it does not report to our inventory/reporting system. We have to manually ring everything into our Revel POS system in order to capture an accurate product mix. Basically this means that this software is really only for me to create the proposal and our comptroller must recreate everything in another program. Huge waste of time but a necessary evil for me to have this valuable tool to do my job. I wish that there were more templates for multiple sections including but not limited to the notes sections. I find myself copy & pasting my own words dozens of times a day. I would like to see the lead be able to be customized because I have to ask a set series of additional questions before I may even begin a proposal. It would be really helpful to copy & paste emails into the message section to be able to assure an accurate add. I think that it is important to add a confirmation to the client that their CC info has been added correctly. I get MULTIPLE emails a week asking if we are all set since they do not get a confirmation. Please finalize the condensed versions that you have been toying with. Please go back to the notification to COMPLETE the gratuity, 50% miss it. Lastly, add the onsite contact info to the CHEF BEO. We use that version for the driver because it is a cleaner version to pack the van with. The regular BEO is only sent to the client with the proposal because it has too much going on for the delivery pack list. Thanks!

Source: Capterra