HoneyBook

RATING:

4.80

(577)

About HoneyBook

HoneyBook is a cloud-based customer relationship management (CRM) solution designed for small businesses. The solution helps users manage business processes from inquiry through to invoicing. HoneyBook lets users manage projects, book clients, sign contracts online, send invoices and handle payments. HoneyBook features task management that lets users view and track various stages of a project. Users can keep invoices, contracts and other documents in one place. Also, users can respond to clients with automated appointment requests and follow-ups using personalized templates and notifications. In addition, automated payment reminders can be sent and task reminders can be created based on the projects. HoneyBook integrates with tools such as QuickBooks, Calendly, Zapie...

HoneyBook Pricing

Starter Plan: $19 per month, or billed annually at $16 per month. Essentials Plan: $39 per month, or billed annually at $32 per month. Premium Plan: $79 per month, or billed annually at $66 per month.

Starting price: 

$19.00 per month

Free trial: 

Available

Free version: 

Not Available

Contracts
Slide 1 of 5

HoneyBook Reviews

Overall Rating

4.80

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for HoneyBook

1 - 5 of 581 Reviews

Tiffany

2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2021

HoneyBook User Review

User Profile

Ezekiel

Verified reviewer

Information Technology and Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed May 2022

LocallyHost.Com use of HoneyBook

It enables us to create, send and manage contracts, invoicing and billing like no platform we have ever used

PROS

Easily sending out contracts and enabling the clients to sign them electronically

CONS

The cost of transitions when collecting online payments from clients

Reason for choosing HoneyBook

We used DocuSign for some time and stopped because HoneyBook provides significantly more value

Reasons for switching to HoneyBook

We stopped using QuickBooks Online to send out invoices as we couldn't use it to sign documents electronically

Kaycee

Graphic Design, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Honeybook is a game-changer for Service Oriented Small-Businesses

The biggest problem that I've struggled with since launching my business is obtaining payment in a timely fashion. Honeybook totally fixed that problem for me. I don't have to give a laundry-list of payment methods or pay for additional payment services, wait around for physical checks, or process e-checks. My customers just plop in their card information and then it hits my bank account. SO. NICE.

PROS

Honeybook took my booking process to a massively higher level of success. My contracts are all signed, and invoices are paid before I even start designing. I walk my customers through the process and we discuss TAT and rates, next steps, and then I kick them over the Proposal with the same details we discussed during the sale. With other software I've struggled to receive timely payments, or contract signatures. Not anymore!

CONS

The contract templates are pretty limited to social media management and marketing ops. I think that every business needs their own contracts, period, but it would be nice to have a better starting place for other service providers. Additionally, the emails that Honeybook kicks out for proposals, payments, contracts and the like have reportedly found their way to many of my customer's spam box. I just warn them ahead of time, but it's not super reassuring to some more leery customers.

Reasons for switching to HoneyBook

Paypal kept hitting us with 21 day holds, despite us never having a return in our 6 months of operation. We had to use multiple software touch-points that were just falling totally flat, and killed our conversion rate. We currently have an 80% close rate, thanks to Honeybook!

Marktwain

Media Production, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Honeybook

PROS

Posts from other creators to help on jobs if needed.

CONS

Cost was expensive long term and not in out budget at the time but they do work with small businesses to help with that during slow times

Reason for choosing HoneyBook

One stop shop for onboarding clients

Kathryn

Events Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed September 2021

Tries to do a lot of things, but none of them are done very well

I felt like the app looked great and had great potential, but the clunky UI design left me frustrated. We had been using it for almost a year and still felt that something just wasn't clicking. We ended up moving away from Honeybook and chose another program that was more specific to our industry.

PROS

The look and feel of the app is very clean, love the ability to add images and customize the look and feel of contracts, flyers, brochures and more. Adding a custom form field to our website was easy to do. Automation feature seems nice, but we didn't really use it.

CONS

In contracts the most frustrating thing is that you can only add line items at the very bottom of the invoice. That means if you have a very long invoice and want to add a line to the top of the page, you have to add a line at the bottom and drag it all the way up to the top ( which is extremely tedious ). It wastes so much time that it made me wonder if we wasted more time trying to use this clunky app than just doing things the way we were used to in excel!

Reasons for switching to HoneyBook

Wanted a program that had a more branded look & feel.