All Map Your Show Reviews

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Dana

Verified reviewer

Hospital & Health Care, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

2nd Year with Map Your Show and Still Satisfied

I've had a very good experience with my account support agent. She is always responsive and helpful. Rarely when she can't fix the problem, she involves the team that can and gets back to be promptly.

PROS

I like that the software does what it is supposed to do. Emailing the prospects is very nice with the template provided. Gathering the information I need for reports for my superiors only takes minutes.

CONS

Customers can't draw their own booths and buy them.

Vendor Response

Hello Dana, Thank you so much for taking the time to share your experience using MYS! Your feedback helps us determine what new features are important to our customers so we can improve our product. The success of your event is our main priority and we are honored to be your ongoing partner. Please do not hesitate to reach out with any questions or concerns at any time. We would be glad to help!

Replied May 2019

Anonymous

51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2019

One of my favorite companies to do business with - I'm a MYS fan!

PROS

MYS continues to deliver a very good product. Their customer service has been very good for years, from the start of the event through the end. We like that it simply looks better compared to some others that we have used. It's reliable and the MYS team has been flexible to help make customized changes when needed.

CONS

Nothing major. Customers can be impatient to learn the system and use all of its features.

Reason for choosing Map Your Show

Had 5+ years of experience with them from a prior role with a major trade show. They have always been helpful and they continue to upgrade the product to keep it current with trends and simply looking good for the end user attendee. I think it's a good value as well.

Vendor Response

Hello and thank you so much for your feedback. We love hearing from our customers about our products and service so we can be sure we are always on track to satisfy the needs of your event. MYS is committed to offering continuing education of our product to ensure our customers are getting the most out of it. If at any time you would like more information about a certain feature or functionality, please do not hesitate to reach out and we would be more than happy to help. We have plenty of resources, as well as our onsite customer service professionals.

Replied May 2019

Debbie

Management Consulting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed April 2019

MYS Review

The Exhibitor Dashboard is a 'one stop' planning site for the exhibitors. I do suggest that customer response would improve. Timely response is not always up to satisfaction. Even after using the Zen Desk it has not improved the response time to questions/concerns.

PROS

Used the software for 3 tradeshows and I will say it is easier to use than 3 years ago. The Send Email Tool and the custom reports are great tools.

CONS

The flexibility to create additional financial reports when necessary

Vendor Response

Hello Debbie, We at MYS appreciate your feedback. It is always important for us to hear from our customers so we can make improvements to both products and service where necessary, especially if expectations are not being met. We are committed to making your experience a pleasant one and will follow up with you to discuss your issues further. Please do not hesitate to reach out for any immediate questions or concerns.

Replied May 2019

Kim

Facilities Services, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2019

ISSA review

exceptional partner, a team fully involved in the successful of your show with all products in use

PROS

ease of process for exhibitors to sign up for booth space conference module - library of speakers and content and program to work and manage sessions and speakers allows more time for the sales staff to sell

CONS

errors on occasion with contractor on floor plan reporting need for specific reports to assist with budget, forecasting and comparison and pacing year over year would love a component of match making for attendees to be included was of increasing the number of users on my show planner - automated marketing to promote the tool to attendees

Reason for choosing Map Your Show

level of professionalism and partnership and relationship formed with MYS positive experience overall we see our attendees and exhibitors having with the MYS products, overall strong positive engagement and value add for the tools we are using - thank you to the MYS team for all they do for us and our success!

Vendor Response

Hello Kim, Thank you so much for taking the time to share your experience with MYS! Your feedback helps us to improve our product and make it the best it can be. We are honored to be your partner and look forward to sharing new product releases with you, which will allow us to better meet your wants and needs when aiming to make each of your events more successful than the last. Don't hesitate to attend one of our educational webinars. The next one addresses the best ways to increase usage of the MYS My Show Planner. Feel free to contact us with any questions or concerns at any time. We would be glad to help!

Replied May 2019

Justin

Mining & Metals, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

MYS is the leading Industry Software for Exhibit Sales & Management

MYS is an easy software to help facilitate organized exhibit sales and management for our exhibitors and sponsors. The customer service is top notch and the product is easy to use for our exhibitors to manage their accounts.

PROS

Amazing customer service through event setup all the way to onsite sales for future events. Very responsive when I have questions or need custom reporting.

CONS

I wish there was an area to manage outreach for sales to past exhibitors and prospects.

Reason for choosing Map Your Show

Our team liked the look and feel of the software. We also thought this was the easiest solution for our exhibitors to manage their personal accounts to make payments, upload content and access badge registration along with the service kit.

Vendor Response

Thanks for the great review of Map Your Show. We have great products and support them with top-notch service.

Replied June 2023

Jennifer

Farming, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Best system for our show

We love the relationships we’ve built with the Map Your Show team. They listen and find solutions for our needs. The program is the foundation of our show. We couldn’t do it without them!

PROS

Support team, modules for every function, customizable reports, sales team support, program printing, continual improvements

CONS

Continual improvements - we’re always learning and updating our processes each year! (Best problem to have!)

Reason for choosing Map Your Show

Most responsive, overall best products for our event.

Vendor Response

Hello Jennifer, We really appreciate your feedback. We love hearing from our customers about our products and service so we can be sure we are always on track to satisfy the needs of your event. MYS is committed to offering continuing education of our product to ensure our customers are getting the most out of it. If at any time you would like more information about a certain feature or functionality, please do not hesitate to reach out and we would be more than happy to help. We have plenty of resources our account managers can provide as well as ongoing webinars to answer commonly asked questions about our product from users like you. We are honored to be your partner and look forward to serving you in the future!

Replied May 2019

Lorri

Non-Profit Organization Management, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Map Your Show Software Review

I can wrap it up with a comment from our Project Manager who uses Map Your Show every day:I love MYS- it just is so easy to get stuff done!I will fight anyone who tries to take it away

PROS

Creating the floorplan with booths, pavilions, labels, rooms, furniture...is so easy! Again, we love the reports and customization. The exhibitor dashboard is incredibly helpful for exhibitors. The upgrades and revenue share for that is a great way to re-coup some of the software costs. Customizing our own admin dashboard is super helpful also.

CONS

The email function times out and you can loose your content if not saved in time. The whole will time out which forces a user to sign in multiple times during the day.

Reason for choosing Map Your Show

We looked at several other software options, but Map Your Show came highly recommended by other users and our show management company GES.Map Your Show referred us to several other users who had made a switch from other companies. We were able to connect with them to better qualify the decision to change from our exisiting provider.

Reasons for switching to Map Your Show

There were many more features and integration available with Map Your Show. The ability to have quick access to current and past shows. Reports were much easier to pull and create.

Vendor Response

Thanks for the great review. We're glad that Map Your Show makes it easier to get stuff done.

Replied June 2023

Nick

Farming, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2023

Customization for Shows is Critical, Map Your Show Provides the Flexibility Needed

We appreciate that Map Your Show continues to improve the software with new features

PROS

The best thing about Map Your Show is the flexibility to customize the software to fit our needs. All shows have variations, especially outdoor shows, and the software is made to fit our needs.

CONS

There have been content updates that need to be completed by MapYourShow that can take valuable time. I will admit, though, that this is improving with new updates each year to allow show administration access to customize and update information.

Reason for choosing Map Your Show

We chose MYS several years ago and can't recall the other considerations. We are pleased with the service and continue to use MYS for several reasons. Top 4: #1 Commitment of sales rep ([sensitive content hidden] ) to our industry #2 Peers in the industry continue to use MYS making it easier for shared exhibitors #3 Continual updates to the software #4 Very responsive customer service

Vendor Response

Thanks for the great review. Glad that MYS offers your show the flexibility and the support that you need to have a successful event.

Replied June 2023

Kurt

Non-Profit Organization Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2023

Great product

It makes my job MUCH easier.

PROS

Easy to use, floor plan and exhibitor management looks professional. Great reporting and nice dashboard. Timely and excellent customer service.

CONS

The email marketing function could use a little help. It would be nice if there was a way to keep the system from sending multiple emails to a single address if it's found in multiple profiles. I spend a lot of time going through my list every time I email de-duping. The way things look while crafting the email in the builder is never what it looks like once it's sent. Changing the font sizes on the map for each booth is a pain.

Reasons for switching to Map Your Show

more functionality

Vendor Response

Thanks for the great review and the feedback about the email system. We are constantly upgrading our product based on the needs of our customers. We're glad that Map Your Show makes your job easier.

Replied June 2023

Brad

Verified reviewer

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2019

Review

Using it primarily for expo sales, expo floorplan attendee interface, and session content....for attendees search and planning

PROS

Ease of use, ease of set-up, good reporting and ability to create reports, responsive team, upgrades match user requests. Customers like this software, their ease of use.

CONS

There are certain times when fields in the system can be pulled for reporting, unless there is a customization. Understand customizing but these arent unique requests.

Vendor Response

Hello Brad, We at MYS appreciate your feedback. It is always important for us to hear from our customers so we can make improvements to our products where necessary. We are committed to making your experience a pleasant one and are constantly innovating to accommodate the needs of our customers. Please do not hesitate to reach out if you have any immediate questions or concerns. We are more than happy to help!

Replied May 2019

Leigh

Consumer Goods, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2019

Fabulous floor plan management tool for all tech levels

MYS has outstanding customer service (Sarah Graham!) and great technical support (Kyle Plymesser)...even the back-ups provided are great. Exhibitors/attendees can easily view floor plans, and internal staff can navigate and process customer inquiries with ease in the Admin Dashboard. With SSO/API customizations developed by our teams, the customer experience is top notch. I've heard that some of my Wish List items are "in development" but still am eagerly awaiting them (Booth Hold management in Builder, access to DWG layers, manually Publish individual changes at the same time in Builder). Overall, great product with knowledgeable, friendly staff to support and listen to customer needs.

PROS

The simple web-based software allows for easy access anywhere on any device. Users of different technical skills can become proficient pretty quickly. Great UX for customers on the IDS, good graphics/layout. MYS programmers are willing to work with customers on customizations for system integration/API needs. Easy flow of data/content to mobile app interface, no lag in content migration.

CONS

Inability to adjust/view decorator layers within the floor plan (add shapes/arrows/directionals). In ExpoCAD, I had full control to access decorator layers in the DWG to hide/unhide utility and facility layers if needed which is not the case in MYS. If exhibitors with specialized utility needs are asking for specialized information, they have to wait until a request is put in to MYS to modify the floor plan and then respond. Putting booths on Hold is cumbersome and cannot be done within the Builder screen, very disjointed to have to go out of Builder and Manage a Booth Hold. Sometimes the lead time for edits to scripts/reports can be very long (2 weeks), but it is just part of the ticket queue process with their DBAs. Sometimes changes/reporting is more critical and the wait-time can be annoying.

Vendor Response

Hello Leigh, We at MYS appreciate your feedback. It is always important for us to hear from customers like you so we can make improvements to our products where necessary. We are committed to making your experience a pleasant one and are constantly innovating to accommodate the needs of our customers. An update to our product, coming very soon, will address several of your needs and we are excited to see those needs satisfied. Please do not hesitate to reach out if you have any immediate questions or concerns. We are more than happy to help!

Replied May 2019

Jess

Farming, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2019

MYS is a great way to further monetize your floor plan and drive web traffic prior to the show

PROS

I have found that Map Your Show provides the most user-friendly floor plan, session, and agenda planning experience for our exhibitors and attendees, but the best feature for the show organizer is the ability to monetize your exhibitor listings easily and effectively through the upgraded listing offerings. I also value that the exhibitor "back-end" or Exhibitor Resource Center is easy to navigate for the exhibitor and highlights upcoming deadlines clearly and opportunities for them to increase their show presence. On the attendee side, the Show Planner functionality that allows attendees to favorite exhibitors and sessions is a valuable show offering and provides useful data for the organizer. Finally, the people at MYS really add to the customer experience - I truly feel they are our partners and are willing to heed our suggestions for improvement or enhancement. As with any software integration/implementation, you'll come across obstacles along the way and it's comforting to know their team will always take my call and work to find a solution quickly.

CONS

MYS seems to be built to be a standalone platform for selling exhibit space and displaying the conference information. However, most show organizers will need their event software to integrate with existing systems and not operate as a standalone solution, in my experience. MYS is very capable of these integrations, but adapting the platform to the show organizer's specific needs can be challenging.

Vendor Response

Hello Jess, We sincerely appreciate you taking the time to provide us with feedback on our products and service. We at MYS are so happy to hear your experience has been a pleasant one and that the tools we have been able to provide you with have been a benefit to your show manager, exhibitors, and attendees. It is also nice to hear you have been pleased with the customer service that has been provided. We are honored to be your partner and are committed to the success of your event. Please do not hesitate to reach out with questions or concerns at any time. We would be glad to help!

Replied May 2019

Corey

Mining & Metals, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2019

Society for Mining, Metallurgy & Expoloration (SME) MYS Review

With the use of MYS here at SME, it really has streamlined the Exhibit Sales side of things and has been beneficial for attendees in planning their time at an exhibition.

PROS

The software is very user friendly, not only for Show Management, but also for attendees and exhibitors. Should there be any issues/concerns, MYS has exceptional customer service! Also, the customization features are great in designing your own dashboard and custom reports. Attendees can create a My Show Planner to make appointments with exhibitors based on their interests.

CONS

I would like to see an option to be able to download and print all customer contracts, instead of going into each customer record to print.

Vendor Response

Hello Corey, Thank you so much for taking the time to share your experience using MYS! Your feedback gives us insight into how to improve our product and make it the best it can be. We are glad our tools have enabled you to streamline the exhibit sales side of things and also benefit your attendees, so they can get the most out of their show experience. If any questions or concerns arise at any time, please do not hesitate to reach out. We would be glad to help!

Replied May 2019

JEFFREY

Retail, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2019

Overall pleased

Overall pleased. But I get the feeling you are growing too fast. Customer support seems to not be as responsive as it once was. Lack of new features (see above) is a bit concerning.

PROS

Generally pretty easy to use and versatile. I like being able to create our own custom reports.

CONS

Lacking several features that would be helpful. Option to publish just our own individual floor plan updates, option to reformat invoices (they don't fit well in our window envelopes), option to suppress or change text of confirmation emails for an individual exhibitor.

Vendor Response

Hello Jeffrey, We at MYS appreciate your feedback. It is always important for us to hear from our customers so we can make improvements to both our products and service where necessary, especially if you have experienced a recent change. We are committed to making your experience a pleasant one and are working hard to accommodate your needs. Please do not hesitate to reach out if you have any immediate questions or concerns. We are more than happy to help!

Replied May 2019

John

Non-Profit Organization Management, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

If you run a trade show you need this

Sales automation with the tool is great, efficiency of closing sales and securing booths. Easy to use software.

PROS

Ease of use Logical Extremely efficient in managing exhibitors Revenue models Speeds up the sales and booth reservation process Sales automation

CONS

The database could be more robust, but is still a nice feature If the database could act and feel more like a CRM at least for the shows it is being used for that would be a huge plus

Vendor Response

Hello John, Thank you so much for taking the time to share your product experience using MYS! Your feedback helps us improve our product as well as the service behind it. The success of your event is our main priority and we are honored to be able to provide you with the tools to secure booths and close sales more efficiently. Please do not hesitate to reach out with any questions or concerns at any time. We would be glad to help!

Replied May 2019

Jason

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

MYS- Super Exhibit Management System

We have solved our need to streamline and automate our processes which have made us more efficient. The automation has removed human errors.

PROS

- Intuitive and easy to use. - MYS generates revenue for event organizers. - Integration with other software and applications. - Customer service is stellar.

CONS

Nothing comes to mind as our experience with MYS has been great.

Vendor Response

Hello Jason, Thank you so much for providing us with feedback regarding your experience using MYS for your event planning needs. We are very pleased to hear that the product is easy to use and has helped tremendously with the streamlining of your event management processes. Hearing that our customer service is "stellar" helps reassure us we are doing our best to satisfy the needs of our customers. Please do not hesitate to reach out if you have any questions or concerns at any time and we will be more than happy to help you!

Replied May 2019

James

Events Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

How Easy it is

My overall experience with Map Your Show has been wonderful. Our reps are wonderful to work with. If you have any questions or cannot figure something out they will make sure to help you. Ilike how they keep improving it with new updates as well.

PROS

I like how easy it is to learn and how the staff is so helpful.

CONS

I do not really dislike any part of the program.

Vendor Response

Hello James, Thank you so much for taking the time to share your experience using MYS! The feedback you provide is important to us and we are honored to be your ongoing partner. We strive for excellence in both product and service and are pleased to hear you have had a good experience with both of those, especially when it comes to ease of use. If you ever have any questions, please feel free to contact us. We would be happy to help!

Replied May 2019

Laura

Security and Investigations, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

Map Your Show

PROS

The reporting features make my job so much easier. I can save widgets and favorite reports on my dashboard and can easily see snapshots of important items like current revenue, number of exhibitors, outstanding balances, amount paid, and exhibitor/sponsor lists.

CONS

I honestly don't have anything that I don't like about the software...which is surprising. Every time we need something, we make the ask, and MYS works with us on a solution.

Vendor Response

Hello Laura, We appreciate you taking the time to share your product experience using MYS! Your feedback helps us improve our product as well as the service behind it. We love making your job easier and are very glad you are satisfied with the solutions we are able to offer you. Please do not hesitate to reach out with any questions or concerns at any time. We would be glad to help!

Replied May 2019

Fernanda

Medical Practice, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Excellent Product for Exhibit Hall Management

Positive experience overall. Have used sales portion in the past and it was an easy integration between departments.

PROS

-Floorplan Manipulation -Booth Assignment -Reporting/Information Gathering

CONS

Sponsorship area needs to be developed a bit more

Vendor Response

Hello Fernanda, Thank you for taking the time to share your feedback with us regarding your experience using MYS products. We are happy to hear you have had a positive experience overall. If you have any questions or concerns regarding sponsorships or any other products/services we offer, please do not hesitate to reach out. We are more than happy to help!

Replied July 2019

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2019

All in One Place

It is quick and easy to use. Saves time and everything is accessible to the client.

PROS

Everything is in one database...client records and information, financials, venue map and information and more.

CONS

Wish there were more fields to select when customizing a report.

Vendor Response

Thank you so much for taking the time to share your product experience using MYS! Your feedback helps us improve our product so we can make it the best it can be. We are happy to hear our product is quick and easy to use, saving you time. Please do not hesitate to reach out with any questions or concerns at any time. We would be glad to help!

Replied May 2019

Amanda

Higher Education, 11-50 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2019

Great product, fabulous customer service

Rep's Post was incredibly thoughtful and patient as we reviewed the software prior to purchase. He took the time to answer our questions honestly, so there were no surprises when we started using the product. Our account manager has been just as patient and helpful. Whenever we have hit a stumbling block, he has jumped in to help us find a solution and determine the best approach. You're not going to find everything you want in every single system, but you can't always find amazing customer service like this.

PROS

We initially found this software as end users who were at a conference. We loved the experience and wanted our conference attendees to have the same experience. There are so many benefits to the software but the biggest selling points for us are the conference management component which has automated a lot of manual processes for us as well as the exhibitor management component.

CONS

We experienced a few challenges due to the unique nature of our event and audience, but each of them have been met with wonderful customer service. If the issue couldn't be fixed immediately, the MYS staff helped us brainstorm workarounds and actively worked with us to find the best solution.

Vendor Response

Hello Amanda, Thank you so much for taking the time to share your product experience using MYS! Your feedback helps us improve our product as well as the service behind it. We are honored to be able to provide you with the tools to automate a lot of those manual processes. It is nice to hear you have been pleased with the service your rep has provided. Please do not hesitate to reach out with any questions or concerns at any time. We would be glad to help!

Replied May 2019

Patrick

Non-Profit Organization Management, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2019

2 Years with Map Your Show

PROS

Ease of use. this product is very user friendly bot for our company and the end users - our customers. It has made the sales team much more efficient and has many features that make our jobs easier from reporting right through to customer service.

CONS

I don't have much to share in this area.

Vendor Response

Hello Patrick, Thank you so much for taking the time to share your experience using MYS! We are very thrilled to hear both you and your customers find our software easy to use and that you are happy with the customer service you are receiving from us. We are honored to be your partner and look forward to helping you grow.

Replied May 2019

Richard

Electrical/Electronic Manufacturing, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2019

wasting my time

Easy to make changes to the floor plan at the last minute. Like the Publish and Restore features

PROS

Ease of using the program .

CONS

nothing.

Vendor Response

Hello Richard, Thank you so much for taking the time to tell us how we are doing. We are glad you like the publish and restore features in the floor plan and find it easy to use. If you ever have any questions or concerns, please do not hesitate to reach out. We would be more than happy to help.

Replied May 2019

Anonymous

51-200 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

This software saved our trade show

This software makes our trade shows valuable. It is easy to set up and simple to use.

PROS

When going to a large, international trade show, our sales team used this software to plan and map the show. Knowing where to go, how to get there, and showing me things that were nearby, it made it a one-stop-shop for our team to use in connecting with new and potential customers. The app is insanely easy to use, and worked well both when connected to the internet at the show, as well as 4G cellular connection.

CONS

Honestly, it's hard to think of many. I know some wanted ways to save contact info through the app, or ways to export information to something else, but I found it to be the ideal software with nothing missing that was mission critical.

Yoshiko

Electrical/Electronic Manufacturing, 51-200 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

FUNCTIONALITY

3

Reviewed April 2019

Map Your Show for Exhibitors

PROS

This software is used for major trade shows. It is easier for exhibitors to upload contents. Even for the invoice, it is auto-generated so it comes to your email box right away.

CONS

When you upload an image and add a description to it, the text will wrap up the image. When there are bullet points in a description, it is a bit pain in the neck.

Vendor Response

Hello Yoshiko, Thank you so much for giving us feedback on our exhibitor portal. It is important for us to hear from our users so we can improve our product and the overall user experience. As an exhibitor, you have access to reach us at help@mapyourshow.com and we can help guide you through your upload if an issue ever arises. We would be more than happy to troubleshoot with you.

Replied May 2019

Showing 1 - 25 of 27 Reviews