Pathable

RATING:

4.27

(73)

About Pathable

Plan, promote, and power your next virtual, hybrid, or in-person event with Pathable’s award-winning cross-device desktop web and mobile app experience platform. Combined with cutting edge design, community features, integrated webinars, and live video, you can deliver the unique value of your event with just one tool. Virtual | Hybrid | In-Person Platform Support virtual, hybrid, and in-person events through the power of one event tech solution. Customize your own event website that hosts live and on-demand content, one-on-one or group meetings, trade shows, discussion boards, gamification, and more! Attendees can access the event content from any device, no matter their location. Mobile App Pathable’s event management platform is mobile-responsive, meaning that in-p...
Gamification
Slide 1 of 6

Pathable Reviews

Overall Rating

4.27

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for Pathable

1 - 5 of 73 Reviews

Alejandra

10,001+ employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

Reviewed February 2022

Basic platform for events but no more

User Profile

Martin

Verified reviewer

Think Tanks, 11-50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

A great conference app

We have used Pathable to develop an attendee app for our annual conference for three years. Pathable delivers an affordable, easy-to-administer app that gives us flexibility in building our program, adding speakers and allowing attendees to manage their own schedules. For any needs we can't handle ourselves, we have a dedicated customer service rep who is responsive to email and happy to get on the phone and walk through things or even take care of them himself. The app makes running the conference and communicating with attendees, speakers, media and anyone else much easier and more efficient.

PROS

Intuitive use of backend content management Helpful customer support Positive user experience for conference attendees

CONS

Online registration system run by a competing conference app developer wants to charge us additional $ to make itself compatible with Pathable, but that is the competing developer's fault, bit Pathable's.

Megan

Verified reviewer

Non-Profit Organization Management, 11-50 employees

Used less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

Smooth transition from in-person to virtual event

Pathable was the ideal solution for our size and scope of virtual event. From the sales process, to building it out, and executing during the event, the Pathable team delivered top notch customer service.

PROS

Pathable is a flexible and customizable platform that helped facilitate a smooth transition from our typical in-person event to virtual. Platform was super user friendly, and even with 3,000+ attendees, we received only minimal requests for assistance. The Zoom meeting integration was crucial for our organization because it allowed us to structure the event so our attendees could have organic connections. It was a daunting task to rebuild a completely new event during a very uncertain time, but having the right technology to make that happen made all of the difference. I also can't speak highly enough about how wonderful everyone on the Pathable team was through the entire process. We are signing on again for our 2021 event!

CONS

Documentation was a bit limited when we began using the platform (June 2020). I do think they were in the infancy stages of building it out more.

Reason for choosing Pathable

A few main factors: (1) The price was in our acceptable range for the size and scope of the event we were hosting, (2) The Birds of a Feather rooms capability allowed us to centralize connection with other attendees as a main component of our event, and (3) Platform allowed a large degree of customization.

Rhea

Research, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed November 2020

Great user interface but DIY on the backend

It might have been because of the pandemic with many folks switching to virtual, but there seems to have been a bandwidth issue. Support emails replies took hours, our CHM was often supporting a live event and responded the next morning. Plus, the platform went through updates so what worked yesterday changed the following day. It was great to have updates, but everyone on the Pathable side did not have the same info and the answer was different depending on who you spoke to. Our virtual conference was a success and did all of the things we wanted it to do, but it required a lot of painstaking work for the team to make it happen.

PROS

After close to 10 demos we chose Pathable because it had a better user friendly front end interface of other virtual platforms. The agenda display of sessions worked well with multiple concurrents, filtering on-demand and the tracks made it easy to navigate. The chat feature was really well received and allowed for a surprising amount of engagement. The platform itself felt modern v. other clunky ones out there. We were able to heavily customize their sponsor/exhibitor template to showcase a virtual poster hall that participants loved. Overall, once people "got into" the platform, they were able to get around it very easily.

CONS

While some things are intuitive within the default templates the platform feels very DIY. Particularly as there's no "live" helpdesk that you can phone. It took about 2 months of sitting in on numerous the Ask the Experts, exchanges with the Client Happiness Manager, emails to the general support line, and fighting with the dashboard to get things to work. It also does not have built in metrics. We have overall numbers for page visits, but have to go into google analytics to see the breakdown. The import feature was tricky as it easily overrides information and you have to be very careful and check your work if you update via import.

Reason for choosing Pathable

Pathable had all of the pieces we wanted to include in a single platform: chat, options for a poster hall, in platform exhibit hall, and modern feeling interface for our users.

Stacey

Higher Education, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2022

Great product for our virtual conference

PROS

The price point on this software is good and it is a relatively intuitive system on the administrative side. Everything functioned as it was supposed to for our virtual event.

CONS

The layout of the site could be improved a bit for the attendee experience, sometimes it was difficult for attendees to watch sessions in Pathable, they had to click on the Zoom link and watch from there.

Reason for choosing Pathable

Cost, functionality and support.

Popular Pathable Comparisons