User friendly

Good customer service from [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] although sometimes issues take a long time to get resolved (not their fault, it's possibly the wider design team). We moved from an old outdated CRM system so this is a dream compared to what we had before. Reporting has improved although I do find some of the reports tricky to set up.

Pros

On a day to day basis it's generally easy to use

Cons

Some reports are tricky to set up / understand. Some issues take quite long to get resolved.

Priava and {10-11} Carlton House Terrace

The team has been extremely supportive in the lead up to and since our live date. There have been a few instances where problems have occurred, but overall we are very happy with the product.

Pros

Integration capabilities (API with various external systems) Calendar module for internal clients Reporting functions Seamless contracting

Cons

Some areas of our business have been set up in a way that's not immediately logical.

Review of Priava for Multi-Stadia

We use the system on a weeky basis to analyse the business - this incudes; enquiry levels, lost booking reasons and conversion percentage. We also use the live diary to identify hot spots and areas of focus. Working within stadia, the diary page is very important for highlighting things that will impact availability and accessibility of the venue - e.g; match days, concerts and stadium refurbs or general mantenance work. Team training is key to the success of the system and to quickly establish 'standards' that wprk for your business - e.g; the use of 'notes' and 'tasks'.

Pros

First of all, the support team are fantastic - really accessible, responsive and quick to resolve any issues or queries. The diary view is very clear and the system overall is easy to navigate. I like how you can export the reports into excel, so that the data can then be exported into other formats. I like the multi-venue functionality which allows me to have constant access to all venues which also means that data can be reported on for individuals, agencies and companies as a whole.

Cons

The thing I like least about the software is how the opportunities and events are split in the system which means that you have to report seperately on each element rather than just have combined figures - examples would include the lost bookings reports. We dont use some of the functionalities such as 'copy event' (which are designed to save time) due to the fact that we also have to report on our enquiry levels so every event has to go into the system as an opportunity first even if we know its 100% going ahead. Whilst I like the fat that the system can be tailored with options to add filters to reports, it can be very time consuming when items are later added as you then have to go through each report and report filter to ensure the item has been added if required (this can easily be missed).

Fantastic event management software for our Conference & Exhibition Venue.

We use Priava on a daily (hourly) basis managing our Conference, Meeting Room and Exhibition Venue with ease. It has also allowed us to become paper free as a department.

Pros

Priava's top benefit is that is it cloud based, so can be accessed from any device, meaning no need to be bound to the office, or event have the 'work' laptop with you. The system is easy to use but designed to offer everything you need. It produces detailed and accurate reports at the click of a button, as well as function sheets, contracts, invoices etc. You select the modules that you are right for your venue, meaning you only pay for what you need, perfect for smaller venues. Priava support are very quick at resolving any issues, and excellent at tailoring reports to meet our specific venue needs. There are always new updates to continuously improve functionality.

Cons

We haven't really noticed any issues with Priava, and any small issues initially (teething problems when using a new system) were resolved straight away.

Review

We have had several problems with the update and other issues to do with GDPR. Most of the issues have been solved but it has taken a long time.

Pros

The software has changed considerably since we first introduced it to the venue. The Chart is better and easier to use, the quick adding event is also good to use.

Cons

Its very hard to copy over individual items if it is a multiple event, you have to put them in singly. We also like our rooms to go in a certain order so we have to put this in time order so it can get confusing and take allot of time