Raklet is a cloud-based club and event management solution that provides an integrated workflow for maintaining a contact database, collecting payments, organizing events and automating email and SMS communication.

Raklet enhances member management by offering customer relationship management (CRM) for record-keeping and encourages community engagement with private social networks and smart forms for gathering member information. A dashboard provides a timeline of recent community activity and an at-a-glance view of organizational performance.

Data stored with Raklet is secure and kept private and support is available at any time by email or phone. Membership fees, donations or ticket sales can be collected through the platform, and communications can be improved through rich email messages.

Raklet operates on a tiered pricing model, offering a free plan for organizations with fewer than 1000 contacts and additional price points designed for small to midsize businesses.

Raklet also collects transaction fees for payments received through the platform. It features Android, Windows Phone and iOS mobile apps.



22 Reviews of Raklet

Overall rating

4.95 / 5 stars

Filters:

Showing 1 - 20 of 22 reviews

January 2019

Fahri Cetin from Ankara Fatsalilar

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Amazing platform for Associations

Totally amazed!

Pros

It is really modern and easy to use. All the apps are connected so you can use CRM, Email Marketing, Mobile Apps, Membership Management all in one place. Support team is really helpful as well.

Cons

Nothing in particular. Custom development is affordable as well. Any feature we need is built by Raklet team.

Response from Raklet of Raklet

Replied January 2019

Thanks!

December 2018

Bill from Clever Combination Consulting

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Use for small club

Trying so meet client needs and expectations to be able to pay by CC, Cheque or cash when it is convenient for them without too much backend bureaucracy ...ie we all volunteers and want to minimise workload.

Pros

Its logical process flows and ability to capture payments at events,

Cons

Still need to maintain separate website...an integrated system would be nice.

Response from Raklet of Raklet

Replied December 2018

Thanks so much for the feedback Bill! We're currently working on our mobile apps and website builder. For now, we build websites and apps for our clients per request. It will be all automated pretty soon. We'll keep you posted.

August 2018

KIM from Love Australia or Leave PARTY

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

GREAT SOFTWARE

My overall experience with Raklet has been brilliant. I have been able to chat with Raklet not only via live chat but also on the phone if I have any questions. I would definitely recommend Raklet to anyone looking for membership software. Raklet also customised the software to suit my needs via their technical team. I give Raklet 5 out of 5.

Pros

I like that I can finally keep all my members organised. I also have the ability to send newsletters from the software RAKLET.

Cons

I would like to see that receipts are sent out to members automatically when they pay such as an invoice upon payment.

May 2018

coskun from University

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

skillfully designed, features are good and It's a worthy choice

Pros

Raklet is a point solution for our donation system. It is designed for effective collaboration and social networking and managing our complex deals with members and donors. It is also useful and nice tools for small to midsized civil societies and NGOs.

Cons

Some menus and forms are a little bit confusing. Workflow and knowlgedge management are not flexible enough.

March 2018

ufuk from Istanbul SBF Mezunlar Dernegi

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

The system has too much impact on revenue increase..

Pros

SMS and mailing processes have a very easy workflow. The results can monitor very effectively and you can extract the reports.

Cons

Some forms and automation functions are not user-friendly. And the special fields that you are defined during upload cannot link to the forms or new user application screen.

March 2018

Orhan from Turkish Association of Emergency Medicine

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

It allows you to manage all interactions with your society members.

Pros

-You can use tags to classify the members. It allows you call them back when you need.
-Organazing events and charging for the events much more easier.

Cons

Social network can be improved with more function. It is just allowed you to message the other members.

March 2018

Fatih from Turkish Tourism Investors Association

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

As we were about to spend thousands to develop membership software, we discovered Raklet and saved.

Pros

Raklet has a lean and well thought architecture that provides you the most important features you need for membership features. It looks familiar from day 1 and is easily usable by staff without extensive training.

Cons

Well, we are currently working on a feature to customize Raklet to insert a specific type of membership information. If we fail on that, its customizability would be the least liked feature but currently that is not the case.

March 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

is the ideal platform for associations and clubs, if they want quality assurance in the cloud

speed and security guarantee when using it in the cloud, accessibility, low cost, easy use, cost-effective usability

Pros

The speed of response by managing your goals through the cloud makes this product one of the best in its kind

Cons

perhaps his only flaw is the little use of colors, although it can be said that this gives him sobriety

Response from Raklet of Raklet

Replied March 2018

Thanks so much for your feedback. We'll give you more options to make it even more colorful :) Please don't forget to checkout our product roadmap and add your feature requests and we'll build them for you https://trello.com/b/hMCiJMAy/raklet-roadmap

December 2017

Zeynep from Saint Joseph High School Alumni Association

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Amazing tool for association management

It makes our life really easy. We've been reaching out to support team whenever we need a specific feature and it gets added to product roadmap. It gets implemented at their pace and if it's something urgent, we can get it built for our organization with custom development. So far so good.

Pros

Setup your membership plans, collect new ones online and the system will take care of renewals and follow ups for you. You can use their newsletter functionality to send newsletters.

Another great feature is their event management check-in. We can sell tickets online and at the door. We can easily check-in guests and follow up after the event accordingly.

February 2017

Zeynep from Saint-Joseph'liler Derne¿i

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2017

Raklet System

A system that facilitates the use of our members. They can easily update their information and pay dues. A system where we can send e-mails and sms with ease. I am convinced that each and every day will grow even more.

Response from Raklet of Raklet

Replied February 2017

Thank you!

October 2016

Ferzender from Mekatronik Mühendisleri Derneği

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

About Raklet System

The website is an important role in making the easier life for people. We quickly go to our works and the communication is so easy with our member. I definitely advise you to use the system. Best Regards.

Response from Raklet of Raklet

Replied October 2016

Thanks! We love supporting engineering communities.

September 2016

Rafael from ADFONA,INC

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

Raklet, is "the" solution for Membership Management

Raklet has it all, all the features, functions is easy to begin with. After evaluated 10+ solutions, including the open source ones, no one fills up our necessity.

Pros

-Easy for administer, you do not need to be a IT guru.
-Importing members is strait forward, easy and effective.
-Their economic model for pricing, lets you begin, consolidate your non profit org, and the pay later if you growth.
-Ready to use auto member management.

Cons

N/A so far.

Response from Raklet of Raklet

Replied September 2016

Thanks so much for your great feedback Rafael. We're always here to help!

September 2016

Ozan from Galatasaray University Alumni Association

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

A great tool for associati ns, foundations and any other social network

As a president of an alumni organization, I can easily say that Raklet made our job easier and dramatically increased our efficiency. All we need is in one package; sending sms or e-mails to our members, creating donation campaigns, getting regular donations, creating ticket sale campaigns, messaging among members, creating different e-mail and sms groups, we can do it all with using onlu Raklet

Response from Raklet of Raklet

Replied September 2016

Thanks so much for your feedback! We're always here to help and make Raklet even more efficient for our organizations.

August 2016

Murat from International Relations Studies of Turkey

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2016

This is what we were looking for our organisation for gathering people!

As a non-profit organisation we were trying to gather people on online system but the applications which we tried before always missing about the functionality like collecting money, arranging an organisation on web etc. With the raklet you can arrange everything on one software. Membership, dues, mass message etc.

Pros

Raklet is a SaaS and you can rule it where ever you want.
Besides its for free.

Cons

Its still on the way and needs more developing. And they should consider about the feedbacks. They do though.

Response from Raklet of Raklet

Replied September 2016

Thanks so much for your honest feedback. We're always working hard to make Raklet world's leading online community management and payments platform. We always add our users' feature requests to our roadmap but sometimes it takes awhile. Please let us know through chat on our platform as we love hearing feedback from our customers. Thanks!

August 2016

Turkan from HayDos Hayvan Dostlari Dernegi

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

Excellent Work!

As a non-profit, we've been working with Raklet for around 2 months now. Customer service is over the top! They've been listening to all our needs and accommodating, very quickly. System is very easy to use; quite user-friendly. They also constantly keep improving it. We look forward to continuing to work with them.

Pros

Very user-friendly.

Cons

None, so far.

Response from Raklet of Raklet

Replied August 2016

Everyday we wake up and start working on Raklet to help communities such as Haydos who are making a huge impact for the world. Thanks so much for your support.

August 2016

Can from Galatasarayl¿lar Derne¿i

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

user-friendly, easy to use

very simple and useful application which help us to manage communication between the members of our association, also which let us to keep updated our member database.

Pros

one of the best thing about raklet is that they keep updating their application continuously.

Response from Raklet of Raklet

Replied August 2016

Thanks so much Can! We love working with you as well!

August 2016

Elisabetta from Kerkis. Teatro Antico In Scena

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2016

Evviva Raklet!

I am the President of a No Profit Italian Cultural Association (we perform Ancient Classical Theatre in Milano) and I can assure that a software like Raklet can give a very important help in the administration of the Association (a complex task) and in the relationships with members.

Pros

It gives an answer to most of the administrative and other kind of needs of our Cultural No Profit Association. The founders of Raklet have been and are open to our requests and we found a very positive collaborative dialogue with them.

Cons

At the moment
- I do not understand how I can get the complete list of all the anagraphical, fiscal and administrative data related to all members (this is our most important administrative need). For each member we need to show: Name, Second Name, Italian Fiscal Code, date of request and date of acceptance of the Association, address and email or telephon number, if he is Active or not. If we receive a Fiscal Visit we have to present easily the complete list of all these data of all our members.
- Raklet does not still allow to keep a register of Contacts of Persons that are not yet MEMBERS. Therefore we cannot envoy Newsletter to them, nor envoy promotional messages or Invites.
- The graphic possibilities of Newsletters might be potentiated.
- It might be good to let New Members of our Association to read Italianinformations about Raklet and few but clear instruction about its use.
- It might be developped the use of Raklet as Social Network of Members.
- It might be developped the use of SMS for the payment of the fees!



August 2016

Neslihan from HASMED


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4.5 of 5

August 2016

The most sophisticated way to communicate with alumni

Pros

I love this alumni management system. It is very easy to use. It gives the opportunity to communicate with alumni in a more sophisticated way by creating categories in database.

Cons

We'd like to store all of our accounting in the software but Raklet focuses more on revenue generation and growing community.

May 2016

Cem from Sulukule Volunteers Associaciton

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

May 2016

More time for the projects

Before Raklet, the management of our database was taking all our time and energy that we had to delay many projects due to the lack of human resource. But Raklet, as a well designed nonprofit software has solved this problem via giving the opportunity to manage all the processes in the same online platform. Now, we can invest our time to develop our projects. Thank you!

Response from Raklet of Raklet

Replied May 2016

Thanks Cem! It's a pleasure for us to support amazing organizations like yours.

May 2016

Furkan from GBI Association

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

May 2016

User friendly

While deciding among different membership management systems, I think one of the most important things to consider is how much they are easy to use. Raklet has a very user friendly interface and there is no need to have specific knowledge. Also Raklet is very helpful for organize your network in your association.

Response from Raklet of Raklet

Replied May 2016

Thanks so much Furkan for your kind words. We're always trying to simplify our product while empowering organizations with more automation and power features.