Regpack Software


 

Regpack is a cloud-based event management software solution designed for small and midsize companies. This product offers event registration, attendee management, client management, event sponsorship and travel and ticketing functionalities in a single solution.

Regpack allows users to build customized forms for capturing attendee details. Forms can also be embedded on the event website. The platform also offers payment processing functionality, so customers can make payments using credit cards or electronic transfer methods.

Regpack features an automatic communications module, which allows users to send trigger-based emails such as payment notifications and event updates. Customized reporting and dashboards allow users to track and analyze event and attendee statistics. This data gives a complete overview of the user's event management process.

 

Regpack - Event statistics
 
  • Regpack - Event statistics
    Event statistics
  • Regpack - User management
    User management
  • Regpack - User profile
    User profile
  • Regpack - Dashboard
    Dashboard
  • Regpack -  Scheduler management
    Scheduler management
  • Regpack - Analytics
    Analytics
Supported Operating System(s):
Web browser (OS agnostic)

132 Reviews of Regpack

Showing 1-20 of 132

 

Start your review of Regpack

Click to start
https://www.softwareadvice.com/event-management/regpack-review/

Ayushi from ASU

November 2017

November 2017

A decent software.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This is a good software for mass registration and sending out emails in bulk. Great functionality and support for the software.

Cons

Partial payments. I really wish it was easy to do them. Additionally, it should have support for accepting payments in other currencies. USD isn't the only currency.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: November 2017

November 2017

 

Ayushi Hi,
Thank you for the review! We are really happy that the software is doing what it is designed for: taking mass registration, sending out emails and accepting payments.
We will contact you to show you how you can issue partial payments. You can also have your users do that in the system through the autobilling feature or by opening the ability for them to issue a partial payment. You can obviously do it yourself in the backend just by clicking the "issue payment" button.

We accept multiple currencies including CAD, EURO and many more. When we contact you we will also help you set up the payment in the currency you need.

Thanks again for the great review. We hope we can continue to serve you and help you with your registration needs.

Best,
The Regpack Team

 

Abena from A4H Basketball

November 2017

November 2017

Overall helps with mass registration and payment processing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

automated, cc processing, filters, sending mass emails (I wish you did not have to create it first). I like that we can send parents to our site, registration for parents is relatively straight forward. Payment plans was a great feature.

Cons

I do not like that the account is still considered "active" even if you are not accepting payments. You have to email to "turn it off" and this was not effectively communicated so I feel as though I have been overcharged a lot. Everything is US$ and we are a Canadian company which does not help.
Automated invoices via email was nice but would be better if sent as a pdf. Invoice email triggers didn't always work, and was problematic to trigger for people on payment plans.
The software was meant to improve our mass registration issue and payment processing which it has done, however I wish it did more convenient things like exported class attendance lists (no cvs that need to be manipulated), had staff management or ways staff can sign contracts and upload information, was straightforward in adding additional programs that existing users can sign up to, better ways to deal with medical reports for campers.
We recently added some new programs and there isn't a simple way to do this without creating a new project. A new project is an additional (not communicated to us during demo). We have used for 1 summer and I foresee having issues with parents signing up next year. Better communication and videos on how returning campers can sign up quickly using their past info would be helpful.Overall we budgeted for this software based on prices that were communicated to us but have been experiencing several unexpected charges, making us question if we choose the right software

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: November 2017

November 2017

 

Abena, thanks for taking the time to share.

Pricing and procedures are all clearly noted Terms of Service document that you reviewed and signed. I'm sorry this wasn't made clear to you and if you have questions or would like to review your Terms, please let Support know.

As we are a US-based company, our listed prices are in USD, however, you are processing your registration payments in CAD. The ability to charge in multiple currencies is a unique feature of Regpack!

I am glad to hear your feedback that Regpack did what it was intended to: allow for mass registration and payment collection. It sounds like Regpack is able to provide class attendance lists, sends payment invoice emails and reporting as well.

You are able to use Regpack for your staff, including using our e-signature widget to have staff sign contracts and our upload tool so they can upload documents.

We are happy to work with you to make your registration easy and seamless! Thanks for your feedback!

 


November 2017

November 2017

Training and PM setup was great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use makes and helps me use my time more efficiently. Also customer reps have been great welcoming me to Regpacks. Working with my PM was effortless. Jeree was a great trainer and made things easy to follow and corrected things that could greatly impacted our brand!!!

Cons

Only Con is a easier way to use partial payments. Other than that I'm happy with the overall use of the product and service.

Review Source: Capterra
 

Scott from Perceptyx

October 2017

October 2017

Great product! Would recemmend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Really love that the product embeds into the site directly. I able to keep our branding consistent within our event website.

Cons

Some of their marketing material is more geared towards camps / church events which made it a little difficult for me to convince my superiors that is well suited to our business needs.

Review Source: Capterra
 

Taylor from The University of Texas at Tyler

October 2017

October 2017

RegPack has been a godsend! The support has been great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Invoicing

Pros

This software invoices! It's easy to learn and use!
The fact we have 24/7 customer support is one of the number 1 reasons we chose RegPack. Project Mangers have been on top of it since the very beginning!

Review Source: Capterra
 

Carolyn from Associates in Driving

September 2017

September 2017

Great system!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy! I don't have a lot of extra time and this system is great for my busy life! I would definitely recommend to others

Review Source: Capterra
 

Ken from Metrolinx
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

It's a piece of cake to use, but a limited number of flavors are available.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Automated registration

Pros

It's pretty powerful for its simplicity. The options are logically organized, and appropriately labeled. Service has been very responsive and helpful. I've also seen many enhancements added, though not many apply to my needs.

Cons

Its simplicity comes at a cost of flexibility; the number of available display options is quite limited.

Review Source: Capterra
 

Sheila from Reclaim Corporate Training
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Regpack is really good. Lots to learn and the videos are excellent.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can refer my clients to the site rather than explaining things to them over and over. Once it is all programmed, it is easy to use. More help videos, at a slower pace, for set up would be awesome!

ps add "training", "facilitation" to your industry choices. Education Management is not really what we do but I had no other choices.

Pros

That I am basically hands free. Registration is easy, usually, for my clients. For the most part the software is intuitive.

Cons

That it does not work on all web servers. I have had lots of issues with clients having to change their browser in order to register.

Review Source: Capterra
 

Sarah from MIB Agents
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

the program is easy to use and very user friendly, customer service good when can get ahold of them

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

hosted a successful conference for cancer research and fundraising.

Pros

it is easy to use, user friendly, easy to navigate and draw reports from, can filter in may different ways to get the information you need quickly and efficiently. customer service is always very friendly when you can get ahold of them.

Cons

the software is great. the only issue i have encountered is that after we closed the account from our first event, we continued to get charged and then i had to call customer service when i needed to reinstate and they said for some odd balance would be removed no problem, which it was but getting someone from customer service to respond was not as easy as hoped.

Review Source: Capterra
 

Lynnette from CAAASA

August 2017

August 2017

Just finished my training with Jeree Joynes and she was very patient and thorough..Kuddos!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ability to register and send automated emails to participants and choose who will receive what and how.

Cons

None so far that we can see. We are still in our beginning setting up stages, but as we move further in the program we will be sure to let you know.

Review Source: Capterra
 

avital from Ohr Esther/YMJC

August 2017

August 2017

Regpack contacts are very patient and helpful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Overall the software is user friendly and the tutorial with Jeree was clear and straightforward.

Cons

Some of the conditions/triggers seem limited in our particular situation. In addition, we would like our registrants to be able to view our courses on Regpack without purchasing them until our registration opens.

Review Source: Capterra
 

Jason from LSBI

August 2017

August 2017

Great product excellent support

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Ease of use. The software is very user friendly and the support team is amazing. Very easy to use and customers love it

Review Source: Capterra
 

Rob from Common Ground on the Hill
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Our needs presented a challenge, Regpack worked with us create a good compromise solution.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great improvements in our organization and our programming were made in productivity, efficiency, accuracy of records, communication with customers, billing procedure, and registration efforts. We also gained knowledge online registration software solutions in general, and are better-educated and more experienced consumers thanks to our work with Regpack.

Pros

Overall visual appeal, functionality for cost, ease of use in admin maintenance, flexibility in billing, and overall system capability.

Cons

Would like to see a more customizable scheduler widget (more geared towards multi-day, academic-style calendar in our case), more robust data export (system was unable to export the data for certain more extensive reports in a single export, but rather could only handle 100 or so records at a time), and would like a more intuitive interface for creating reports.

Review Source: Capterra
 

Ian from Athletic Club of Bend
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

RegPack is helping us streamline our camp registrations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The logic-based platform allows us to create an intuitive front end interface for our customers.
You can "archive" users when they are not actively participating in programs to save money.
We are able to use the system without payment processing and complete our payment processing on site.
We can manage camp registrations and communicate with customers more efficiently now.

Cons

There are a few reporting features that we would like to be more customizable, but they wouldn't be a problem for RegPack admins who do their payment processing through RegPack. There are also a few other minor issues that the development team is working on regarding our users' front-end experience, but nothing that's super critical to our operations.

Review Source: Capterra
 

Emily from Proyecto Fe
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Great Application Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love being able to have so much control over the forms without having to contact a tech. The filters, emails, and report functions are also super easy to use and convenient.

Cons

Don't love the payment processor regpack partners with. The file upload function could definitely be improved.

Review Source: Capterra
 

Suzanne from 7 Mindsets

July 2017

July 2017

I went from not having any experience in Regpack to being comfortable using it within two hours.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I liked the search feature the best, but being able to filtering and create reports was also extremely helpful.

Cons

I didn't like the fact that after using it for months in Internet Explorer, on the day I needed it the most, it would no longer allow me to log in via IE.

Review Source: Capterra
 

Stephanie from HIS Homeschool Co-op
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

a powerful tool in streamlining the registration process for computer novices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

One person can now manage our semester registration, instead of 2-3 as in previous years.

Pros

users can easily understand how to register; the basic system is initially set up by RegPack staff; tracking class rosters and payments by users, re-assigning children who were improperly registered, and sending automated invoices are all very easy to do; this has the power of a database without the complication of learning how to manage a database; easily pull data in a csv or pdf format.

Cons

It can be confusing to understand the process of which RegPack staff is working with you at different points in the process, and how to get help when needed. There is no simple way of assigning priority registration to a sub-group.

Review Source: Capterra
 

Ginean from Mt. Olivet Baptist Church
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Fulfilled... this system has helped us grow and be more efficient in serving our customers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Efficiency, excellent accounting tracking, ease, better communication, and more.

Pros

The filter system is extremely helpful. I like having the registration and payment system connected. I like being able to see the email communication "history" on each account.

Cons

I would like to send an individual direct email to a person without having to create it first. It would be nice to have that ability.

Review Source: Capterra
 

Joanna from McCallum Theatre

July 2017

July 2017

Regpack has simplified my job immensely. Well worth the money.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Regpack has simplified my life as Production Manager for two fairly large projects that include registration materials and fees. Everything happens electronically. No more shuffling through DVDs, CDs, application forms and checks. Regpack allows you to categorize your users so that you can quickly pull selected groups from the whole. This is extremely helpful. This software is pretty straightforward and easy to navigate and manipulate. The staff is extremely responsive and helpful and quick to handle any issue that might arise.

Cons

The one area in which I have had to change how I work to accommodate the functioning of the software is in uploading footage. I have paid the extra fee a few times to lift the cap so that applicants could upload and submit bigger files, but after having to troubleshoot with regpack staff and go back and forth with applicants I decided to only accept links and not allow them to upload footage. While this is unfortunate, accepting links has worked for me and has not affected my overall opinion of the product.

Review Source: Capterra
 

Sandi from Wholistic Learning
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

RegPacks is a great system. The triggers, e-mail capabilities and so many other features are great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of registration management and tracking income/headcounts. Ease of managing forms: liability, medical, etc. Saves time.

Pros

The triggers, ability to apply different discounts, customize products and e-mails, track progress/growth; easily see which classes are filling and which need more marketing; ability to 'trigger' e-mail to admin for special needs student alerts and so much more.

Cons

Every once in a while there are glitches or small errors in the system. When I try to clearly send an e-mail to support about the issue, I sometimes get replies that make me think Reg support team did not ready my note very carefully. Then there is a fair amount of back & forth before things get worked out. This can be frustrating when time is critical.

Review Source: Capterra