Regpack Software


 

Regpack is a cloud-based event management software solution designed for small and midsize companies. This product offers event registration, attendee management, client management, event sponsorship and travel and ticketing functionalities in a single solution.

Regpack allows users to build customized forms for capturing attendee details. Forms can also be embedded on the event website. The platform also offers payment processing functionality, so customers can make payments using credit cards or electronic transfer methods.

Regpack features an automatic communications module, which allows users to send trigger-based emails such as payment notifications and event updates. Customized reporting and dashboards allow users to track and analyze event and attendee statistics. This data gives a complete overview of the user's event management process.

 

Regpack - Event statistics
 
  • Regpack - Event statistics
    Event statistics
  • Regpack - User management
    User management
  • Regpack - User profile
    User profile
  • Regpack - Dashboard
    Dashboard
  • Regpack -  Scheduler management
    Scheduler management
  • Regpack - Analytics
    Analytics
Supported Operating System(s):
Web browser (OS agnostic)

176 Reviews of Regpack

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Elodie from FCS Foundation

April 2018

April 2018

Efficient, easy to use

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Pros

I like the fact that it's simple to navigate and very user friendly. Everything is laid out so that you can go back to certain pages without a problem.

Cons

When I write a note in the comment box, it does not always save what I have written. So I have refresh the page and rewrite what I had originally put.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: April 2018

April 2018

 

Elodie, thanks for this feedback.

Always great to hear that Regpack is user friendly and easy to use. Our goal in making a powerful tool for registration is to keep the simple interface that makes accessing our technology easy and simple for our clients.

 

Cammi from JJ

April 2018

April 2018

User friend to customer

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Pros

Great for organizations that need to have family registrations, with the ability to collect information from parent and children.

Cons

A countdown timer for cart reservations is not available. Fields don't work right. Customer support is good, but I prefer speaking with someone live.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: April 2018

April 2018

 

Cammi, thanks for this great feedback! We love hearing that family registration is easy with Regpack and that Regpack has been user friendly for your customers!

 

Maria from Western University of Health Sciences
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

I manage a program with over 500+ accounts and it's been great contacting all the participants!

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Centralized data and efficient communication tool with participants

Pros

The layout of the website is easy to navigate through. I am also able to gather the data I need from all my participants.

The RegPack team has been very helpful, efficient, and professional in helping me through any inquiries I have. Thank you!

Cons

I have yet to accumulate my thoughts on the system cons since I am still getting to know its functions. I can provide better feedback a later date.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: April 2018

April 2018

 

Maria, thank you for this great feedback! 500+ accounts is a lot, so happy to know that Regpack helps make managing and communicating with all of these accounts easier!

It's always great to hear when our clients have positive experiences with our support staff. Our client satisfaction is our #1 goal!

 

William from St Peter's Church Philadelphia
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Fulfills our organization's needs

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It simplified a lot of our registration process.

Pros

The functionalities are everything we need plus more. The Regpack team is very helpful from the sales staff, to the account managers, the trainers and everyone we have worked with.

Cons

The design is a big clunky. There's a learning curve to get over in the admin side. There are inefficiencies in the work flow.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: April 2018

April 2018

 

William, it is great to hear that Regpack has helped you simplify your registration process. Less time spent managing your registration means more time spent on other tasks and with your congregation.

It's always great to hear that our clients' experience with the Regpack team is positive and helpful! Thank you for your feedback!

 

Jessie from BLE

April 2018

April 2018

Great way to keep track of clients

Ease-of-use

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Pros

This was a great way to keep track of our variety of different clients for a new camp project we have begun.

Cons

There can be a little bit of a learning curve with inputting the data but it's very good over all for sure.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: April 2018

April 2018

 

Jessie, glad you are finding Regpack to be a great tool to manage your client base! We love helping new businesses get going to make things easy!

 

Pattie from Area IV Agency on Aging and Community Action Programs

April 2018

April 2018

Building the software to fit my program was really neat. Training really helped when using it.

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I am just at the beginning of using the software. I would be able to give more information after my event in mid June. Thank you.

Pros

Being able to register participants online for the first time in 32 years!
Being able to run report in detail for each of our 27 different events.
Affordable for a small budget. Like that I only pay when I need the program.

Cons

I wish date of birth would automatically fill in age. Would like to have a small manual with most asked questions and not have to wait two days for help.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: April 2018

April 2018

 

Pattie, thanks for this great feedback! 32 years of manual entry is a long time! Glad we were able to help you make this process easier and more efficient this year!

We do have an extensive support article library and video library to help with using the system, so please feel free to check that out: help.regpacks.com

 

Roman from Wellston Fire Department

April 2018

April 2018

Easy starting up a new site!

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Pros

The software was very easy to start up for our company. We were able to very quickly get something set up and online for students to start registering. Then, the online training helped us to expand the site.

Cons

There is a learning curve. There are some portions of the site that are difficult to understand at first. Once you understand the basics, it becomes much easier.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: April 2018

April 2018

 

Roman, thanks for your feedback.

It's great to hear that setup was effortless for you, and you were able to start registering quickly. Our quick setup coupled with our awesome trainers to make using the system easy is our goal, and glad to know this was your experience!

 

Monique from Echo Lake Bible Camp
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

So far the set up has gone well and I'm looking forward to using the registration on our site!

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Easier registration for our campers and better record keeping for us.

Pros

I like that we can customize our registration for to suit our needs for camp registrations, especially that the whole family can register for multiple camps in one login user. I think this will streamline the process for our camper families and make keeping records for us much easier.

Cons

As a Canadian camp, we are not able to offer an e-cheque or direct debit option. This is unfortunate as not everyone uses a credit card.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: March 2018

March 2018

 

Monique, it's great to hear that the ability to customize your registration to your exact process is working well for you, especially family registration!

We are looking forward to your first registration season to begin and all the new reasons you will love Regpack once your data and payments start flowing in!

 

Marshall from North Suburban Summer Academy
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Flexible registration system for simple or complex needs

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Streamlined our registration process, much simpler user interface and payments system when compared to our previous registration tool.

Pros

Regpack is perfect for organizations that need to have family registrations, with the ability to collect information from parent(s) and children. Almost everything can be customized to specific processes, and the conditional logic is easy to set up and manage.

The tight integration with the payments system allows easy handling of refunds, and reporting it possible on just about anything. It makes creating custom fields, and then filtering and reporting based on the data a breeze.

Cons

Currently they do not have the ability either from support or the system to combine profiles if a parent accidentally creates multiple profiles.

A countdown timer for cart reservations is not available.

Waitlist management is a little cumbersome, and if someone drops out of a course (making one spot open) whoever gets to it next gets that spot, instead of going to a waitlist person (or just adding the next registrant to the end of the waitlist). This results in awkward conversations with parents who are on the waitlist if they find out their friend made it into the course after it was waitlisted.

Customer support is usually helpful, but they are only available by email, with a 24-48 hour SLA. This means complex support requests can take up to a week to resolve while waiting for the back and forth to occur.

Many of these cons are being fairly picky, but if they are addressed in meaningful ways, would take this product to the next level.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: March 2018

March 2018

 

Hi Marshall, thanks for much for this great feedback! It's great to hear the flexibility of the system helps you to manage your registration process and that reporting on both payments and your data is exactly what you need!

Thank you as well for those feature suggestions! Most of our new development comes from feedback from our valuable clients, as we know you know best on how to make the system next level.

 

Evan from SportLife
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Very happy with this service.

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Saved me a lot of time by automating the filing.

Pros

Saves me a lot of time by not having to manually file registrations. It also keeps all my finances organized.

Cons

Difficult to set up and customize at first, however the support team did a great job of getting everything up and running in less than a week!

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: March 2018

March 2018

 

Evan, it's great to hear that you are saving time and staying organized with Regpack. Thanks for your feedback!

 

Jeff and julie from changing tomorrow farm

March 2018

March 2018

Awful--would not recommend. Even the owner has a careless attitude which carries through the company

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Pros

Professional looking system. When everything works correctly, seems like it might be nice system. Not sure we will ever find out.

Cons

Absolutely NO customer support via phone EVER and customer support in general is severely lacking via email. Can't calculate ages with DOB (very archaic). Fields don't work right. Company sent test emails to all of our customers by mistake, our customers are unable to log in, their cart calculations are not right 2 weeks after going live. So many programing errors, its unbelievable. Our customers are extremely frustrated.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: March 2018

March 2018

 

Jeff and Julie Hi,
Thank you for the honest review!

The truth is that everything that could go wrong in your project went wrong. We are very sorry for that and would like to help you feel differently about Regpack and make sure that your customers are not frustrated and enjoy using the system.

I am the founder of Regpack and I can say that the last thing I want our clients to experience is a careless attitude. We have weekly meetings about every account that needs attention. Therefore I am fully aware of what happened with your account and was personally involved with the various changes done in your project. Alas, this did not result in a positive outcome which we will do our best to fix.

That said, Regpack is a no contract system and we are happy to help you move to a different system if you feel this is not working for you.

We look forward to working with you and changing your experience of Regpack.

Best,
Dr. Asaf Darash
Regpack Founder

 

Jeff from Camp Yorktown Bay

March 2018

March 2018

Overall it has been a good experience.

Ease-of-use

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Pros

One the client side it is user friendly and I like that you can embed it on the website. Once you get to know the software it is pretty easy to use on the admin side.

Cons

Customer support is good, but I prefer speaking with someone live. I feel that some issues are better dealt with, on the phone.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: March 2018

March 2018

 

Thanks for a great review, Jeff! It's great to hear that working with Regpack has been a great experience for you and for your users, and that you've found Regpack easy to use.

We are one of the only registration softwares on the market that offers the ability to embed on your website, so it's great to know this feature stood out to you!

 

Ross from Wildtree

February 2018

February 2018

Easy to use, very friendly customer support staff

Ease-of-use

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We've been able to manage multiple projects with this software, where in the past we've had to use a couple of different platforms to manage multiple projects.

Pros

Customer service team is very attentive, cost of the software is reasonable. We've been able to manage several of our projects with this software.

Cons

There are several features that seem to be useful but if you aren't completely familiar with Regpack, you might miss them.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: March 2018

March 2018

 

Ross, what fantastic feedback. Thank you!

One of the best things Regpack offers is the ability to manage so many of your processes and projects with one software, and for only 1 low price instead of across a few different solutions. This saves time, money and headaches.

We're happy to know we're able to support you for many of your project needs, and that you find the Support you receive attentive and friendly.

 

Martin from USCJ

February 2018

February 2018

Regpack is packed with all the advanced registration features you need but it is also user friendly.

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Allows us to run our program registration ...

Pros

The payments process well and it allows for very advanced registration forms. The triggers are amazing! The design is great and it is very user friendly. They have also added the latest in security tools.

Cons

Needs to support more organizational - cross program/product data analytics. I would love to be able to create a dashboard to compute the metrics I want but I need it to tabulate based on participants from many projects and products.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: February 2018

February 2018

 

Martin Hi,
Thank you for the amazing review!
It is a pleasure to work with your organization and team! The constant comments, ideas, suggestions have made us much better and we hope to continue this!
Organizational reporting is on our list for sure!

Thanks again for the amazing review and we hope to continue working together for many years to come :)

 

cindy from Ramah

February 2018

February 2018

It's made my job much easier since the company started using regpacks

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Pros

The forms and lists are very important for my role. I am able to make lists of only the relevant information from the applications

Cons

I get frustrated when I filter something and go back and it is no longer filtered. Its frustrating to refilter each time.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: February 2018

February 2018

 

Cindy, it's great to hear that your job is easier when using Regpack. That is what we strive to do for our clients!

One of the key ways we are able to save you time is the ability to use your data the way you need. Creating filtered lists of the fields needed to create any list or report is key to automating the registration process. Glad this has been your experience!

 

Jennifer from Camp Mashiach

February 2018

February 2018

So far, it has been good. It has saved SO much time compared to our previous way of registering.

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Its a HUGE timesaver [and sanity saver haha!]. Overall it's a great product. With continued use, I know we will become more proficient with it.

Pros

Information gleaned quickly; its so easy to see where we are at financially, and how many registrants we have.

Cons

I had to reset many triggers that weren't picking up correctly after set up, so a bit of time was spent triggering things that were already showing "triggered" in the system so the parameters would be picked up by those registering.

It's also challenging for many of our users to go through on the first try without getting frustrated. Some of this is operator error, but some is just the way the screens are set up.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: February 2018

February 2018

 

Jennifer, it is music to our ears when clients say they have saved so much time using Regpack. This is why we do what we do!

One great benefit to having all of your data in one place is the ease with which you can see your "big picture" of your financials and other data.

It is great to know we have helped to save not just your time, but your sanity as well. We will add this to our list of features!

 

Andrea from BioHorizons

February 2018

February 2018

Excellent Customer Service

Ease-of-use

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Pros

Easy to navigate - Easy to add different features and products for the registration process. The language used on the video training are easy to understand and is always available

Cons

It may change some of the characters when using another language. Also, for setting up the merchant form it took time when setting up an account overseas.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: February 2018

February 2018

 

Andrea, it's great to hear that you find Regpack easy to navigate! We have worked hard to make our user interface simple and easy to use.

Glad to hear as well that our Support database with videos and step-by-step support articles have been valuable to you!

 

Juan Carlos from Archdiocese of San Antonio - Texas
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2018

February 2018

We struggled in the past trying expensive and complex online reg options. Regpacks saved us!

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It saved us a good amount of money, critical piece when you are a non-profit organization hosting free (or non-expensive) conferences and gatherings. It is excellent to have access to a powerful tool fully customizable in almost every single way...

Pros

It is a very intuitive and simple but yet powerful enough to handle an endless array of events we have on yearly basis. Our customer experience changed "east to west" with an user-friendly front and back-end.

Cons

They don't have a live-person on the other side of the phone to assist us in case you have questions or need assistance configuring your own online registration (which, in fairness, is very rare). It'd be nicer to be able to pick up the phone and have someone addressing the questions "on the spot". You need to leave a message and they will contact you.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: February 2018

February 2018

 

Juan Carlos, what a bummer that it took several bad and expensive experiences to find us! We wish it could have happened sooner!

One thing we pride ourselves on in the registration software space is creating a product that conforms to you, not that you have to conform to. It's great to hear that you've found Regpack to be powerful to handle all of your needs.

Great to hear as well that Regpack not only saves you time, but money as well. For non-profits especially, but for any organization, money is the bottom line. Time is money, and Regpack strives to save you time, so you can make more money!

 

Michael from Church in Fairborn

February 2018

February 2018

It was very easy to use the system from the beginning.

Ease-of-use

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Pros

The ability to send auto replies to registrants as they complete their registration. We were able to create a smooth way to communicate with our participating churches to help the flow of information regarding the registrants.

Cons

I have not found anything particular that I dislike. The payment for each time you copy the system seems a little pricey. It seems to me like that should be included in the admin fee.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: February 2018

February 2018

 

Michael, it's great to hear that your communication with your participating churches and registrants has been helped greatly by using the Regpack system!

As I'm sure you know, sending emails and staying on top of everything can take a lot of time. Our goal with Regpack is to automate these tasks so you can spend your time more productively elsewhere. Glad to hear this has been your experience!

 

Kim from Floot Fire

February 2018

February 2018

The sales, support, and training teams have all been super helpful.

Ease-of-use

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Pros

It is the only software I found that allowed for use of extensive condition logic in my forms. We have multiple camp locations that have a variety of registration options. Being able to ask "if/then" questions is critical to my forms.

Cons

The user interface on the customer end is pretty basic. I wish it was a little more attractive. It is easy to use however. One unfortunate issue is that the content jumps too much.

Email marketing would be a tremendous asset. I wish there was a way to integrate previous clients and contact lists for marketing purposes. It would be a huge time savings for me to have all of this information in one system.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: February 2018

February 2018

 

Kim, thank you for this great review!

One thing that sets Regpack apart from the rest of the pack is our conditional logic. Sure every software offers a way to ask a follow up question, but Regpack takes this several steps further to support organizations like you have many variables and want a clean, seamless registration flow.

Adding more email features is on our agenda. We do have an option to upload email contacts so you can send previous contacts communications. You can even assign a specific status to them so you can filter based on whatever criteria you like for more targeted messaging!

We appreciate your business and feedback!