Regpack Software


 

Regpack is a cloud-based event management software solution designed for small and midsize companies. This product offers event registration, attendee management, client management, event sponsorship and travel and ticketing functionalities in a single solution.

Regpack allows users to build customized forms for capturing attendee details. Forms can also be embedded on the event website. The platform also offers payment processing functionality, so customers can make payments using credit cards or electronic transfer methods.

Regpack features an automatic communications module, which allows users to send trigger-based emails such as payment notifications and event updates. Customized reporting and dashboards allow users to track and analyze event and attendee statistics. This data gives a complete overview of the user's event management process.

 

Regpack - Event statistics
 
  • Regpack - Event statistics
    Event statistics
  • Regpack - User management
    User management
  • Regpack - User profile
    User profile
  • Regpack - Dashboard
    Dashboard
  • Regpack -  Scheduler management
    Scheduler management
  • Regpack - Analytics
    Analytics
Supported Operating System(s):
Web browser (OS agnostic)

153 Reviews of Regpack

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Haili from Wildtree

January 2018

January 2018

BEST customer service! They answered all my questions quickly and thoroughly. I am so appreciative!

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Pros

It is easy to use, I feel like if I made a mistake I could easily fix that mistake. Customer care group made using this software pretty easy.

Cons

I think you have to have a bit of knowledge about it before setting it up. Isn't 100% intuitive. There were a couple of times I had to reach out to customer service because I wasn't sure how to proceed.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: January 2018

January 2018

 

Haili, thank you so much for your review!

We are happy to hear the customer support you received felt like 5 star service to you!

Our goal is to help each of our clients build a system that fits their needs and their process.

From building out your initial draft, to several hours of training before you go live and all the little edits in between, we want to make sure you are all set and ready to begin your registration season!

 

Eli from Camp Ariel
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

I have happily used Regpack on and off for a few years for my summer day camp.

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Helped us stay organized and create a smooth registration process for our customers.

Pros

I have happily used Regpack on and off for a few years for my summer day camp. Each summer I use it the features have been updated. Parents have been happy with the smooth process and I can easily find any information that I need. By seeting the filters I can see how many kids are in camp on a given week, I can view by age, gender, and pretty much any detail that I have collected data on. This allows me to stay organized and plan more effectively.

Cons

I wish that it synced with Google sheets so that I could share more easily with staff members. Currently, I would need to download any lists I create first. Its not a big deal... just an extra step that I'd love to see taken out in the future.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: January 2018

January 2018

 

Thanks for this great review Eli!

We take the needs of our clients very seriously, so our constant feature updates (722 updates in 2017 alone!) is our way to ensuring our clients have the tools they need to make registration easy.

There is a reason we say Regpack is a "family friendly" registration software. Allowing parents to register their child or multiple children easily is just one way we make camp registration more streamlined and easier for everyone.

I'm glad you've found value with our filtering functionality. This is such a great way to find the exact data you are looking for, creating reporting for your entire camp and plan out your activities, counselor assignments and bunks for your sessions.

 

Brent from Turfgrass Producers of Texas
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Worked well for a first time user. Support responded to requests well and in a timely manner

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We needed a turn key platform that included support. RegPack fit the bill for our needs

Pros

It is turn key from form creation to registration to payment. We needed a platform with good support a robust features.

Cons

I am a new user so some functions are not intuitive to me. I am sure as we use the platform in the future we will be able to use more of its functionality

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: January 2018

January 2018

 

Brent, thanks for this great feedback!

One of our favorite ways to describe Regpack is that it's an "out of the box" registration software. But this isn't just because we have pretty much any feature you need to register, charge and manage your registrants. It's because Regpack is a software that conforms to what you need, not the other way around.

Your need for a platform that would "just work" for what you were looking for, is exactly why we built Regpack the way we did.

Happy to hear that Regpack fit the bill for your conference.

 

Randy from Willies
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Overall helps with mass registration and payment processing.

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Great app

Pros

I think the software is incredibly user friendly. From the back-end, I was able to figure out how to set up almost everything I needed. It is allowing us to pilot an online program for applications, which is huge for our Foundation. I can't say enough good about the bang for the buck here. :)

Cons

There are frequently freezes/glitches when working from both the front and back ends, which results in having to refresh the page. Frustrating for me, but workable. I am concerned with how this might deter folks coming in to use our system, but time will tell. I definitely am unhappy with some of the inflexibility the system has with regard to editing wording, etc. However, I have been told these are things that may be fixed in the future.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: January 2018

January 2018

 

Randy, so glad to hear that Regpack is offering you a user-friendly platform for your registration and payments, at an affordable price.

Regpack's goal has always been how we can continually provide more "bang for the buck" - meaning, more value for our same low prices we've always charged.

We have built the platform to allow organizations like yours to customize their process and grow, as you are with your online program for applications. We're glad you are finding value for your foundation!

 

Helen from Legal

January 2018

January 2018

My training session with was very effective; she was so knowledgeable and efficient.

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Pros

I like that the software is very user friendly and easy to navigate. I also like that Customer Support has great availability.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: January 2018

January 2018

 

Helen we are happy to hear you are satisfied with the training you received.

Once a Regpack Project Manager builds out your system, all Regpack admins are given several training sessions before registration goes live in order to ask questions, understand your project and train you on the functions you want to perform: creating and exporting reports, sending emails, managing and filtering users, setting up and managing payments, running statistics, and more.

We're glad training was helpful, and that overall you are finding Regpack to be user friendly and easy to use!

 

Marianne from Camp Livingstone

January 2018

January 2018

It took a season to learn but every season after, using it has saved time.

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Time saving, printing and mailing costs lowered (we used to run with paper registrations). It allows online payments which is great for new customers and still allows us to enter payments on the back-end of things if pple still prefer to pay via cheque or cash. It keeps all the information at the same location and enables us to find it easily through customizable reports.

Pros

It is simple and straight-forward. I love the automated emails we can send, especially now that we can copy them into a new project and don't have to re-write them every time. Online payment options are also extremely useful in saving time.

Cons

Still not everything can be bilingual (English and French). Most of the application can be translated for our users but the look suffers from it.

Review Source: Capterra
 


January 2018

January 2018

Much needed update to my application process

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Pros

I like that if i get lost they have decent technical support especially considering the cost of the software.

Cons

I am on the east coast and the company is on the west so I sometimes have to wait until the evening to get ahold of someone

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: January 2018

January 2018

 

Thank you for this great review!

I'm glad you have found Regpack's support to be helpful for you in updating your application process.

In addition to our direct support, we have an extensive library of Help Support articles, which you can find here: help.regpacks.com as well as YouTube videos to explain common functionality as well as setup of your system. https://www.youtube.com/user/Regpack

 

Brian from Camp Livingstone

January 2018

January 2018

Been using RegPack for the past 3 years. It's an excellent product and service has been A1.

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Registration for our event is easier and more reliable.

Pros

The support team is excellent in helping us set up our projects. They delivered a product that we can use bilingually too. The user rates are very reasonable.

Cons

I would love the elimination of credit card fees but I probably want to live in a perfect world too. Very satisfied.

Review Source: Capterra
 

Charles from Archdiocese of San Antonio

January 2018

January 2018

I love RegPack. Using it has made my life so much easier.

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Pros

What I love most about RegPack is the trigger functionality. I can use triggers to customize my form exactly as I need it.

Cons

I wish that I could get real-time customer service help without having to email back and forth and not getting a response for a day, maybe even two. I wish I could get real-time help over the phone so that my dilemmas would not take hours to resolve.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: January 2018

January 2018

 

Charles, we are so happy to hear that your life is so much easier with Regpack!

I think most non-profit organizations and faith communities would agree that there are never enough hours in the day to get everything you need done. Add to that, your main purpose is to be present for your community, not buried under paperwork.

We created Regpack to save our clients TIME. In fact, we've found that on average, admins using our system save over 60+ hours a month on admin tasks related to registration, payments and applicant management.

It's always great to hear that this is happening in practice for our valued clients!

 

Nic from Strive Trips

January 2018

January 2018

Regpack is always willing to answer emails and has always gotten back to me in a timely manner.

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Pros

Able to integrate into your website. Fairly easy to understand and work through the backend. Helpful customer service and training.

Cons

Can not trigger emails by date. PDF forms when downloaded do not have names, just a random string of characters

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: January 2018

January 2018

 

Thanks for this great review, Nic!

Embedding your registration directly onto your website vs sending your applicants to a 3rd party website can increase completion by 27%! Glad you are finding this feature useful.

We hope you continue to receive the 5 star customer service we are known for, and Support is always available to give feedback, troubleshoot an issue or help you further utilize Regpack's tools.

 


January 2018

January 2018

Useful once you learn how to use it. Very helpful and fast customer support

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Third year using it to register students for educational camps

Pros

Helpful and fast customer support via email and phone
Many different features to meet lots of different needs

Cons

Takes some time to learn and the many features can be confusing at first
Not all features are intuitive

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: January 2018

January 2018

 

Thank you for being a long time loyal client and for this great feedback.

Regpack was designed as the registration software that does it all and fits any process. Our tools are customizable so you can use the software to fit your process. We're glad to hear that the wide array of features meet a variety of your needs.

Please never hesitate to provide additional feedback or reach out to Regpack support whenever you need it!

 

Ryan T from Flower City Outreach, Inc.

January 2018

January 2018

We almost wrote our own software but Regpacks provided most of the functionality we were looking for

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Quick implementation - we went from signing the contract to being live with taking online applications in days. Now we have a permanent record of the data, we can easily export the data to where we want to use it and we have access or everyone that needs it.

Pros

Handles lots of data with ease and makes using that data very simple. It also allowed us to create 60+ View Only accounts so our partners can view data from their organizations as well.

Cons

It does not have the capability to email notifications and to work-flow our application process like were hoping for. But, we expressed that to their development team and are hopeful those functions may be added.

Review Source: Capterra
 

Nancy from University City Swim Club
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

We are a swim club with a very complicated rate structure, and RP has been pretty responsive.

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Our members get to register online, which some of them prefer to filling out a paper form. (Our swim club has a limited membership, so we do not need it to handle volume or for marketing.)

Pros

Affordable. Their programmers have worked with us on necessary customization. We are a seasonal business, so are just starting to look at next season, and see that there are lots of improvements, but we have not tried them yet.

Cons

Because we have different kinds of memberships and extra services, it has been a challenge to program and sometimes it has taken several tries/tests to get things to work smoothly. Also, their constant improvements sometimes get ahead of us (seasonal users), so we have to re-learn how to handle something that is changed.
We have had some problems getting the kind of reports we need, but that may be more our lack of training/understanding. When the funds are conveyed, their reports (but not the actual deposits) with the details have sometimes taken an extra day or two, and the format (which may come from their card processor, not RP) could could be better.
(As seasonal users, our frequency of use, the question below, varies...several times a week during our peak registration time, then very little the rest of the time.)

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: January 2018

January 2018

 

Nancy, we're glad to hear that Regpack can handle your complicated payment structure.

Regpack started out as our CEO's PH.D. thesis that looked at data networks and their connections. This has formed the basis of Regpack being able to create pretty much any logic needed by our clients, in your case, a rate structure that serves your exact needs.

For your system specifically, autobilling plays a huge roll in ensuring every registrant type is charged appropriately as well as paying on a variety of schedules and payment plans. Most registration software options on the market cannot provide such comprehensive and robust functionality.

We are glad to have you back for your 3rd season with us in 2018!

 

Emily from Young Judaea

January 2018

January 2018

Very customer friendly!

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Pros

Their payments and support teams are really responsive to all questions I might have. They always get back to me in a timely fashion and are very patient in answering my questions

Cons

Some of the payments are confusing for my users. They get frustrated with processing payments. Not sure if there is a way to make it simpler though.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: January 2018

January 2018

 

Emily, thank you for this great feedback and awarding us 5 stars for support!

Our dedicated Support Team works very hard to ensure we respond to issues quickly and thoroughly.

I hope Regpack has made managing your enrollment easier for you!

 

Madey from MCEP
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

It is great for what we use it for and customer support is always helpful.

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We saved a lot of money by switching to you and it is a lot more user friendly.

Pros

I like the ask me how button a lot. I like how easy it is to use and embed on our website. The project set ups are also easy to use.

Cons

I do not like that you have to fill out all of their information for the second time when checking someone out with a credit card.

Review Source: Capterra
 

Ryan from Beyond Sports
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Easy to use, very scalable, very efficient!

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Saved time. Saved money. Was able to bring in new business.

Pros

This is a one-stop shop for everything you need in event management/registration.
It's easy to set up forms, products, payment plans, and send custom communications to each person. This has made our organization a lot more efficient and saved us an enormous amount of time.

Cons

The software is great, I don't have any criticism of that. However, the customer service can slow things down. Once your account is up and running, the only way to troubleshoot problems (mostly learn how things work) is to send a message to customer support and receive a response 1-2 days later. It would be great to have a live chat feature.

Review Source: Capterra
 


January 2018

January 2018

Overall, I have been very pleased with this software. Glad we made the change.

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Pros

It is fairly user-friendly. The training I received was excellent, and the online help has enabled me to figure out other things myself. It has worked very well for our event.

Cons

Not being able to call customer service directly has been an obstacle. Sending an email and then waiting for someone to call me, which always happened when I was away from my desk. It prolonged issues that could have been solved quickly without playing phone tag.

Review Source: Capterra
 

Emeka from Boston University College of Engineering

December 2017

December 2017

Perfect! If you want to plan an exceptional event and take control, this is the software to use.

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Pros

It helps you lay out all sections of your event and enables you control everything with efficiency. And it does this with good a User interface.

Review Source: Capterra
 

Ayushi from ASU

November 2017

November 2017

A decent software.

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Pros

This is a good software for mass registration and sending out emails in bulk. Great functionality and support for the software.

Cons

Partial payments. I really wish it was easy to do them. Additionally, it should have support for accepting payments in other currencies. USD isn't the only currency.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: November 2017

November 2017

 

Ayushi Hi,
Thank you for the review! We are really happy that the software is doing what it is designed for: taking mass registration, sending out emails and accepting payments.
We will contact you to show you how you can issue partial payments. You can also have your users do that in the system through the autobilling feature or by opening the ability for them to issue a partial payment. You can obviously do it yourself in the backend just by clicking the "issue payment" button.

We accept multiple currencies including CAD, EURO and many more. When we contact you we will also help you set up the payment in the currency you need.

Thanks again for the great review. We hope we can continue to serve you and help you with your registration needs.

Best,
The Regpack Team

 

Abena from A4H Basketball

November 2017

November 2017

Overall helps with mass registration and payment processing.

Ease-of-use

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Pros

automated, cc processing, filters, sending mass emails (I wish you did not have to create it first). I like that we can send parents to our site, registration for parents is relatively straight forward. Payment plans was a great feature.

Cons

I do not like that the account is still considered "active" even if you are not accepting payments. You have to email to "turn it off" and this was not effectively communicated so I feel as though I have been overcharged a lot. Everything is US$ and we are a Canadian company which does not help.
Automated invoices via email was nice but would be better if sent as a pdf. Invoice email triggers didn't always work, and was problematic to trigger for people on payment plans.
The software was meant to improve our mass registration issue and payment processing which it has done, however I wish it did more convenient things like exported class attendance lists (no cvs that need to be manipulated), had staff management or ways staff can sign contracts and upload information, was straightforward in adding additional programs that existing users can sign up to, better ways to deal with medical reports for campers.
We recently added some new programs and there isn't a simple way to do this without creating a new project. A new project is an additional (not communicated to us during demo). We have used for 1 summer and I foresee having issues with parents signing up next year. Better communication and videos on how returning campers can sign up quickly using their past info would be helpful.Overall we budgeted for this software based on prices that were communicated to us but have been experiencing several unexpected charges, making us question if we choose the right software

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: November 2017

November 2017

 

Abena, thanks for taking the time to share.

Pricing and procedures are all clearly noted Terms of Service document that you reviewed and signed. I'm sorry this wasn't made clear to you and if you have questions or would like to review your Terms, please let Support know.

As we are a US-based company, our listed prices are in USD, however, you are processing your registration payments in CAD. The ability to charge in multiple currencies is a unique feature of Regpack!

I am glad to hear your feedback that Regpack did what it was intended to: allow for mass registration and payment collection. It sounds like Regpack is able to provide class attendance lists, sends payment invoice emails and reporting as well.

You are able to use Regpack for your staff, including using our e-signature widget to have staff sign contracts and our upload tool so they can upload documents.

We are happy to work with you to make your registration easy and seamless! Thanks for your feedback!