Regpack Software


188 reviews(4.5/5)
188 reviews(4.5/5)

Regpack is a cloud-based event management software solution designed for small and midsize companies. This product offers event registration, attendee management, client management, event sponsorship and travel and ticketing functionalities in a single solution.

Regpack allows users to build customized forms for capturing attendee details. Forms can also be embedded on the event website. The platform also offers payment processing functionality, so customers can make payments using credit cards or electronic transfer methods.

Regpack features an automatic communications module, which allows users to send trigger-based emails such as payment notifications and event updates. Customized reporting and dashboards allow users to track and analyze event and attendee statistics. This data gives a complete overview of the user's event management process.

Supported Operating System(s):
Web browser (OS agnostic)

188 Reviews of Regpack

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  • Ryan from Beyond Sports

    Number of employees: 11-50 employees

    July 2018

    Great registration system! It can do just about everything you might need!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Once stop shop for all of our program registration needs.

    Pros

    This software allows you to build a custom registration system that can fit your needs perfectly. Everything for our registration is in one place!

    Cons

    It takes some work to figure out how to navigate the software. Customer service is only available by email.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Regpack, Regpack, LLC

    July 2018

    Ryan, thanks for this great review! With all the different tools organizations feel they need, I'm glad Regpack has been a "one stop shop" for you in terms of helping to manage your program registration and payments.

  • Stephanie from Madison365

    Number of employees: 2-10 employees

    June 2018

    Building and running the reg site is simply and easy!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use Training Thorough Knowledge Base Reasonable Cost

    Pros

    The ease of use is great. It's simple to explain, make changes, updates and track the software. Had a great time experience working with building the site and working with a trainer. There are clear instructions about how to get help if needed and the knowledge base is great.

    Cons

    It'd be great to have a number to call for something immediate but I have received follow up quickly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Regpack, Regpack, LLC

    July 2018

    Stephanie, it's awesome to hear that building out and using your Regpack system is easy and that you felt supported during the process! That is our ultimate goal when we work with our clients.

  • Verified Reviewer

    June 2018

    Saved us a ton of time

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's easy to use and it's saved me ton of time and effort. Also I've been able to collect money due very easily.

    Cons

    It's not super simple, it does require training and practice to learn all the features. Also training is difficult to schedule because the tool is in high demand.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Regpack, Regpack, LLC

    June 2018

    It's always great to hear that the investment in Regpack nets you more time to get more done! Collecting money can be an arduous task, glad to hear Regpack makes this easy for you!

  • Kevin from Creative Warehouse Marketing

    June 2018

    Loved Regpacks. Does what no other enrollment software I tested can do.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It allows me to set up pretty comprehensive multi step registration. For the specific use case I was using Regpacks for, it involved a few series of requesting applicant info, and then admin approval, and then more applicant info. Regpacks made it seamless to set up the proper emails and triggers one time, and then sit back and have it just work. It make it so much easier for the logistic team, accounting team, and directors to communicate and collaborate on applicants.

    Cons

    After it was set up, it was tedious and sometimes difficult to fix small errors and problems. Trial and error was often required to get it to do the right thing at the right time. However, support staff was really helpful, and the CEO reached out to me personally to make sure I was happy with the account and functionality.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Regpack, Regpack, LLC

    June 2018

    Kevin, it's our goal that all of our clients can just sit back and have Regpack "just work" so you don't have to! Great to know this has been your experience and the features Regpack offers is unlike any other enrollment software you have found!

  • Yana from Living Stream Church

    June 2018

    It is definitely a great software that is easy to work with

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easier management of applications for your events

    Pros

    I love the statuses you can change them and use it to sort your lists in any way possible.
    I use this for kids camp registrations so it is important for me to separate parents and kids registrations., with regpack I do have this ability. It is very flexible and easy to customize, embedding into your website will be flowless. Wonderful to have a log in for parents to see statuses of their application and to pay later if they need to. Automatic discounts is also a plus.

    Cons

    No possibility to attach pictures on profiles
    No ability to text parents or applicants
    The dashboard for parents lacks a bit of a clarification, I would say some button on how to go back to the dashboard need to be emphasized

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Regpack, Regpack, LLC

    June 2018

    Yana, so glad to hear that our data filtering and organization tools are helping you to manage your camp registration easily!

  • Greg from Creative Fire

    June 2018

    Solid software. Terrific customer support. Excellent training process.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We are an agency with multiple clients. I appreciate the single login where I can access all my clients projects. Everyone at RegPack I've ever talked to is friendly, helpful and knows what they're talking about.

    Cons

    Some quirky interface issues I'd like to see changed both in the back end and the front facing forms. I wish there was a bit more flexibility visually.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Regpack, Regpack, LLC

    June 2018

    Greg, it's great to hear that managing several client projects is easy with Regpack. Glad we are able to provide this functionality for you! And we always love hearing that our training, support and staff is loved. We work hard to provide you with top notch support and the Regpack family is always here to support you!

  • Kayla from Montgomery Education Foundation

    May 2018

    Using Regpack has STREAMLINED and REVOLUTIONIZED our summer program registration process.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Filtering options, pulling reports, in-software messaging system, professional look-- Regpack has truly changed the way that we register for our summer program. Everything was so simple to use for our parents who are constantly on the go. Everyone at Regpack has been extremely helpful, courteous and professional in each interaction. I could sing Regpack's praises from the mountaintops.

    Cons

    Email Server issues, lack of personalization/customization in the messaging system-- these are truly the smaller issues that I've had with Regpack. As a communications coordinator, I want our brand to be consistent throughout every platform and communication medium; however, I realize that the messaging system could possibly be built out so that all messages look the absolute best.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Regpack, Regpack, LLC

    June 2018

    Wow, Kayla, so great to hear that Regpack as revolutionized your registration process! With all the free time you have from streamlining your registration process, seems like you deserve some free time up to a beautiful mountain top to singe our praises, and enjoy a nice picnic and the views! Thanks so much for your feedback and being a part of the Regpack family!

  • Verified Reviewer

    Number of employees: 11-50 employees

    May 2018

    Signing up was so easy and fast. Regpack customer support is fantastic too.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are able to clearly and easily allow students to sign up for classes. We can customize pre requisites and allow parents to find what they need easily. It allows the whole sign up process to be hands off from an administrator perspective!

    Pros

    I like how easy it is to manage and organize my sign ups. I love that I can have multiple campaigns at the same time and see all my content easily.

    Cons

    There is a little bit of a learning curve but the support makes it so easy to figure out. It is so easy to navigate the support section and anytime I've needed help I've gotten it quickly and easily.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Regpack, Regpack, LLC

    June 2018

    We always love hearing such great things about our Support team! They work hard to provide top notch support to all of our clients. The great thing about automating your registration and sign-up process is that you can focus your time and energy elsewhere, knowing that students are signing up on their own! It's great to hear that using Regpack has helped streamline your sign-up process!

  • Emily from Southeast Wise Women

    May 2018

    very easy to set up and use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love that all the customer information, registration options, payment information, etc is in one place!

    Cons

    I do not love that the money info (payment total, balance due, etc) is displayed right on the top of the page.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Regpack, Regpack, LLC

    May 2018

    Thanks for the feedback Emily! The greatest strength of Regpack is gathering all of your data and making it available to you in one place so you can use it how you need to! Part of what makes Regpack great is the ability to configure the platform to your needs!

  • Karen from Texas Association of Healthcare Volunteers

    Number of employees: 11-50 employees

    May 2018

    Regpack brought us into the 21st century from written registration forms and checks!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our users like best: 1. Online payment options 2. Same login year to year 3. Last year's registrants can be selected again Our convention team likes best: 1. Everything that makes users happy 2. Typed registration information 3. Download to spreadsheet for frequent status reports 4. Download to spreadsheet for name tags, table layouts, session assignments

    Pros

    Parent/child registration is critical for our organization. Online payments by credit card or e-check. Ability to download to spreadsheet. Keep same login from year to year and the ability to copy last year's list of registrations.

    Cons

    Not totally intuitive - I would have liked some documentation on the data structure. There is no user guide - just knowledge database. I figured it out on my own with lots of questions to the support desk when I ran into problems.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Regpack, Regpack, LLC

    May 2018

    Karen, thank you for this feedback! It's always great to see how much automating the registration process can make a difference for your organization as well as the experience of your applicants! It's also wonderful to hear that the functionality for group registration is valuable for you, and helpful in your reporting. The ability to save report structures and run them for status updates whenever you need is essential for productivity and great to know Regpack can give you these tools. I'm sorry to hear the knowledge base wasn't always what you were looking for. We do have in addition an extensive video library, and in addition we offer multiple 1:1 training sessions to answer your questions and get you started. We are always looking for ways to provide more helpful Support to our clients and we appreciate this feedback!

  • Courtney from Southwest Solutions

    May 2018

    Great way to stay organized!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is extremely user friendly. Registration was simple! The way that everything was laid out made for easy navigation.

    Cons

    I had issues writing notes in the comment box. There were multiple times where it did not save my comment.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Regpack, Regpack, LLC

    May 2018

    Thanks for this feedback Courtney! It's great when both our clients and their users have an easy experience and can easily navigate their forms and process. Regpack is all about keeping your organized and saving you time!

  • Tami from 3GEM Consulting

    May 2018

    Flexible system that can be used for much more than just registering users

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Flexibility of the triggers, ease of building forms, initial strong customer support, overall ability to extend the tool to be much more than a registration system. I have set this up as a mini-Student Information System for a small school, tracking applicants, admissions data, student data and more. The ability to stage the release of various forms and emails makes that possible.

    Cons

    Would like it to do the following:
    1. Enable triggers to change a user's status
    2. Enable triggers to work with NOT logic and not just AND logic or ability to set up multiple trigger situations for a single form/email.
    3. Ability to sort statuses.
    4. Ability to have payment plans for paying that aren't forced (auto-bill).
    5. Ability for an admin to login as a user to see what's happening in their account.
    6. Make editing of an existing filter work better (it typically erases it and you have to start over).
    7. Make it easier to unassign users from an asst. admin in bulk.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Regpack, Regpack, LLC

    May 2018

    Tami, it's great to hear that Regpack has been a flexible solution for your organization and is giving you more value than you initially thought. Some of the features you'd like to see already exist! A client success manager is reaching out to you directly to go over this feedback to ensure you use the system to it's max potential.

  • Jeremy from Greene County Schools

    Number of employees: 201-500 employees

    April 2018

    Getting started was a little shaky only because were were a little rushed.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Time-saver, archived data.

    Pros

    Ease of registration and filters. It was nice to be able to have all user information in one place for reference.

    Cons

    Some features that are not available-app, signing in, etc. In order to have participants sign in I had to filter and print rosters for each session.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Regpack, Regpack, LLC

    May 2018

    Jeremy, thanks for this feedback! Glad to hear that Regpack has helped save you time and your data can be archived for you easily. One great thing about Regpack and other registration software is having one place for all your data, so you can access, filter and report on it however you need!

  • Elodie from FCS Foundation

    April 2018

    Efficient, easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the fact that it's simple to navigate and very user friendly. Everything is laid out so that you can go back to certain pages without a problem.

    Cons

    When I write a note in the comment box, it does not always save what I have written. So I have refresh the page and rewrite what I had originally put.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Regpack, Regpack, LLC

    April 2018

    Elodie, thanks for this feedback. Always great to hear that Regpack is user friendly and easy to use. Our goal in making a powerful tool for registration is to keep the simple interface that makes accessing our technology easy and simple for our clients.

  • Cammi from JJ

    April 2018

    User friend to customer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great for organizations that need to have family registrations, with the ability to collect information from parent and children.

    Cons

    A countdown timer for cart reservations is not available. Fields don't work right. Customer support is good, but I prefer speaking with someone live.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Regpack, Regpack, LLC

    April 2018

    Cammi, thanks for this great feedback! We love hearing that family registration is easy with Regpack and that Regpack has been user friendly for your customers!

  • Maria from Western University of Health Sciences

    Number of employees: 5,001-10,000 employees

    April 2018

    I manage a program with over 500+ accounts and it's been great contacting all the participants!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Centralized data and efficient communication tool with participants

    Pros

    The layout of the website is easy to navigate through. I am also able to gather the data I need from all my participants.

    The RegPack team has been very helpful, efficient, and professional in helping me through any inquiries I have. Thank you!

    Cons

    I have yet to accumulate my thoughts on the system cons since I am still getting to know its functions. I can provide better feedback a later date.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Regpack, Regpack, LLC

    April 2018

    Maria, thank you for this great feedback! 500+ accounts is a lot, so happy to know that Regpack helps make managing and communicating with all of these accounts easier! It's always great to hear when our clients have positive experiences with our support staff. Our client satisfaction is our #1 goal!

  • William from St Peter's Church Philadelphia

    Number of employees: 2-10 employees

    April 2018

    Fulfills our organization's needs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It simplified a lot of our registration process.

    Pros

    The functionalities are everything we need plus more. The Regpack team is very helpful from the sales staff, to the account managers, the trainers and everyone we have worked with.

    Cons

    The design is a big clunky. There's a learning curve to get over in the admin side. There are inefficiencies in the work flow.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Regpack, Regpack, LLC

    April 2018

    William, it is great to hear that Regpack has helped you simplify your registration process. Less time spent managing your registration means more time spent on other tasks and with your congregation. It's always great to hear that our clients' experience with the Regpack team is positive and helpful! Thank you for your feedback!

  • Pattie from Area IV Agency on Aging and Community Action Programs

    April 2018

    Building the software to fit my program was really neat. Training really helped when using it.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am just at the beginning of using the software. I would be able to give more information after my event in mid June. Thank you.

    Pros

    Being able to register participants online for the first time in 32 years!
    Being able to run report in detail for each of our 27 different events.
    Affordable for a small budget. Like that I only pay when I need the program.

    Cons

    I wish date of birth would automatically fill in age. Would like to have a small manual with most asked questions and not have to wait two days for help.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Regpack, Regpack, LLC

    April 2018

    Pattie, thanks for this great feedback! 32 years of manual entry is a long time! Glad we were able to help you make this process easier and more efficient this year! We do have an extensive support article library and video library to help with using the system, so please feel free to check that out: help.regpacks.com

  • Roman from Wellston Fire Department

    April 2018

    Easy starting up a new site!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software was very easy to start up for our company. We were able to very quickly get something set up and online for students to start registering. Then, the online training helped us to expand the site.

    Cons

    There is a learning curve. There are some portions of the site that are difficult to understand at first. Once you understand the basics, it becomes much easier.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Regpack, Regpack, LLC

    April 2018

    Roman, thanks for your feedback. It's great to hear that setup was effortless for you, and you were able to start registering quickly. Our quick setup coupled with our awesome trainers to make using the system easy is our goal, and glad to know this was your experience!

  • Monique from Echo Lake Bible Camp

    Number of employees: 2-10 employees

    March 2018

    So far the set up has gone well and I'm looking forward to using the registration on our site!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easier registration for our campers and better record keeping for us.

    Pros

    I like that we can customize our registration for to suit our needs for camp registrations, especially that the whole family can register for multiple camps in one login user. I think this will streamline the process for our camper families and make keeping records for us much easier.

    Cons

    As a Canadian camp, we are not able to offer an e-cheque or direct debit option. This is unfortunate as not everyone uses a credit card.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Regpack, Regpack, LLC

    March 2018

    Monique, it's great to hear that the ability to customize your registration to your exact process is working well for you, especially family registration! We are looking forward to your first registration season to begin and all the new reasons you will love Regpack once your data and payments start flowing in!

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