Regpack Software


 

Regpack is a cloud-based event management software solution designed for small and midsize companies. This product offers event registration, attendee management, client management, event sponsorship and travel and ticketing functionalities in a single solution.

Regpack allows users to build customized forms for capturing attendee details. Forms can also be embedded on the event website. The platform also offers payment processing functionality, so customers can make payments using credit cards or electronic transfer methods.

Regpack features an automatic communications module, which allows users to send trigger-based emails such as payment notifications and event updates. Customized reporting and dashboards allow users to track and analyze event and attendee statistics. This data gives a complete overview of the user's event management process.

 

Regpack - Event statistics
 
  • Regpack - Event statistics
    Event statistics
  • Regpack - User management
    User management
  • Regpack - User profile
    User profile
  • Regpack - Dashboard
    Dashboard
  • Regpack -  Scheduler management
    Scheduler management
  • Regpack - Analytics
    Analytics
Supported Operating System(s):
Web browser (OS agnostic)

185 Reviews of Regpack

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Kevin from Creative Warehouse Marketing

June 2018

June 2018

Loved Regpacks. Does what no other enrollment software I tested can do.

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Pros

It allows me to set up pretty comprehensive multi step registration. For the specific use case I was using Regpacks for, it involved a few series of requesting applicant info, and then admin approval, and then more applicant info. Regpacks made it seamless to set up the proper emails and triggers one time, and then sit back and have it just work. It make it so much easier for the logistic team, accounting team, and directors to communicate and collaborate on applicants.

Cons

After it was set up, it was tedious and sometimes difficult to fix small errors and problems. Trial and error was often required to get it to do the right thing at the right time. However, support staff was really helpful, and the CEO reached out to me personally to make sure I was happy with the account and functionality.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: June 2018

June 2018

 

Kevin, it's our goal that all of our clients can just sit back and have Regpack "just work" so you don't have to! Great to know this has been your experience and the features Regpack offers is unlike any other enrollment software you have found!

 

Yana from Living Stream Church

June 2018

June 2018

It is definitely a great software that is easy to work with

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Easier management of applications for your events

Pros

I love the statuses you can change them and use it to sort your lists in any way possible.
I use this for kids camp registrations so it is important for me to separate parents and kids registrations., with regpack I do have this ability. It is very flexible and easy to customize, embedding into your website will be flowless. Wonderful to have a log in for parents to see statuses of their application and to pay later if they need to. Automatic discounts is also a plus.

Cons

No possibility to attach pictures on profiles
No ability to text parents or applicants
The dashboard for parents lacks a bit of a clarification, I would say some button on how to go back to the dashboard need to be emphasized

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: June 2018

June 2018

 

Yana, so glad to hear that our data filtering and organization tools are helping you to manage your camp registration easily!

 

Greg from Creative Fire

June 2018

June 2018

Solid software. Terrific customer support. Excellent training process.

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Pros

We are an agency with multiple clients. I appreciate the single login where I can access all my clients projects. Everyone at RegPack I've ever talked to is friendly, helpful and knows what they're talking about.

Cons

Some quirky interface issues I'd like to see changed both in the back end and the front facing forms. I wish there was a bit more flexibility visually.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: June 2018

June 2018

 

Greg, it's great to hear that managing several client projects is easy with Regpack. Glad we are able to provide this functionality for you!

And we always love hearing that our training, support and staff is loved. We work hard to provide you with top notch support and the Regpack family is always here to support you!

 

Kayla from Montgomery Education Foundation

May 2018

May 2018

Using Regpack has STREAMLINED and REVOLUTIONIZED our summer program registration process.

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Pros

Filtering options, pulling reports, in-software messaging system, professional look-- Regpack has truly changed the way that we register for our summer program. Everything was so simple to use for our parents who are constantly on the go. Everyone at Regpack has been extremely helpful, courteous and professional in each interaction. I could sing Regpack's praises from the mountaintops.

Cons

Email Server issues, lack of personalization/customization in the messaging system-- these are truly the smaller issues that I've had with Regpack. As a communications coordinator, I want our brand to be consistent throughout every platform and communication medium; however, I realize that the messaging system could possibly be built out so that all messages look the absolute best.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: June 2018

June 2018

 

Wow, Kayla, so great to hear that Regpack as revolutionized your registration process!

With all the free time you have from streamlining your registration process, seems like you deserve some free time up to a beautiful mountain top to singe our praises, and enjoy a nice picnic and the views!

Thanks so much for your feedback and being a part of the Regpack family!

 


May 2018

May 2018

Signing up was so easy and fast. Regpack customer support is fantastic too.

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We are able to clearly and easily allow students to sign up for classes. We can customize pre requisites and allow parents to find what they need easily. It allows the whole sign up process to be hands off from an administrator perspective!

Pros

I like how easy it is to manage and organize my sign ups. I love that I can have multiple campaigns at the same time and see all my content easily.

Cons

There is a little bit of a learning curve but the support makes it so easy to figure out. It is so easy to navigate the support section and anytime I've needed help I've gotten it quickly and easily.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: June 2018

June 2018

 

We always love hearing such great things about our Support team! They work hard to provide top notch support to all of our clients.

The great thing about automating your registration and sign-up process is that you can focus your time and energy elsewhere, knowing that students are signing up on their own! It's great to hear that using Regpack has helped streamline your sign-up process!

 

Emily from Southeast Wise Women

May 2018

May 2018

very easy to set up and use

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Pros

I love that all the customer information, registration options, payment information, etc is in one place!

Cons

I do not love that the money info (payment total, balance due, etc) is displayed right on the top of the page.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: May 2018

May 2018

 

Thanks for the feedback Emily! The greatest strength of Regpack is gathering all of your data and making it available to you in one place so you can use it how you need to!

Part of what makes Regpack great is the ability to configure the platform to your needs!

 

Karen from Texas Association of Healthcare Volunteers
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Regpack brought us into the 21st century from written registration forms and checks!

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Our users like best: 1. Online payment options 2. Same login year to year 3. Last year's registrants can be selected again
Our convention team likes best: 1. Everything that makes users happy 2. Typed registration information 3. Download to spreadsheet for frequent status reports 4. Download to spreadsheet for name tags, table layouts, session assignments

Pros

Parent/child registration is critical for our organization. Online payments by credit card or e-check. Ability to download to spreadsheet. Keep same login from year to year and the ability to copy last year's list of registrations.

Cons

Not totally intuitive - I would have liked some documentation on the data structure. There is no user guide - just knowledge database. I figured it out on my own with lots of questions to the support desk when I ran into problems.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: May 2018

May 2018

 

Karen, thank you for this feedback! It's always great to see how much automating the registration process can make a difference for your organization as well as the experience of your applicants!

It's also wonderful to hear that the functionality for group registration is valuable for you, and helpful in your reporting. The ability to save report structures and run them for status updates whenever you need is essential for productivity and great to know Regpack can give you these tools.

I'm sorry to hear the knowledge base wasn't always what you were looking for. We do have in addition an extensive video library, and in addition we offer multiple 1:1 training sessions to answer your questions and get you started. We are always looking for ways to provide more helpful Support to our clients and we appreciate this feedback!

 

Courtney from Southwest Solutions

May 2018

May 2018

Great way to stay organized!

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Pros

It is extremely user friendly. Registration was simple! The way that everything was laid out made for easy navigation.

Cons

I had issues writing notes in the comment box. There were multiple times where it did not save my comment.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: May 2018

May 2018

 

Thanks for this feedback Courtney!

It's great when both our clients and their users have an easy experience and can easily navigate their forms and process.

Regpack is all about keeping your organized and saving you time!

 

Tami from 3GEM Consulting

May 2018

May 2018

Flexible system that can be used for much more than just registering users

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Pros

Flexibility of the triggers, ease of building forms, initial strong customer support, overall ability to extend the tool to be much more than a registration system. I have set this up as a mini-Student Information System for a small school, tracking applicants, admissions data, student data and more. The ability to stage the release of various forms and emails makes that possible.

Cons

Would like it to do the following:
1. Enable triggers to change a user's status
2. Enable triggers to work with NOT logic and not just AND logic or ability to set up multiple trigger situations for a single form/email.
3. Ability to sort statuses.
4. Ability to have payment plans for paying that aren't forced (auto-bill).
5. Ability for an admin to login as a user to see what's happening in their account.
6. Make editing of an existing filter work better (it typically erases it and you have to start over).
7. Make it easier to unassign users from an asst. admin in bulk.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: May 2018

May 2018

 

Tami, it's great to hear that Regpack has been a flexible solution for your organization and is giving you more value than you initially thought.

Some of the features you'd like to see already exist! A client success manager is reaching out to you directly to go over this feedback to ensure you use the system to it's max potential.

 

Jeremy from Greene County Schools
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Getting started was a little shaky only because were were a little rushed.

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Time-saver, archived data.

Pros

Ease of registration and filters. It was nice to be able to have all user information in one place for reference.

Cons

Some features that are not available-app, signing in, etc. In order to have participants sign in I had to filter and print rosters for each session.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: May 2018

May 2018

 

Jeremy, thanks for this feedback! Glad to hear that Regpack has helped save you time and your data can be archived for you easily.

One great thing about Regpack and other registration software is having one place for all your data, so you can access, filter and report on it however you need!

 

Elodie from FCS Foundation

April 2018

April 2018

Efficient, easy to use

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Pros

I like the fact that it's simple to navigate and very user friendly. Everything is laid out so that you can go back to certain pages without a problem.

Cons

When I write a note in the comment box, it does not always save what I have written. So I have refresh the page and rewrite what I had originally put.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: April 2018

April 2018

 

Elodie, thanks for this feedback.

Always great to hear that Regpack is user friendly and easy to use. Our goal in making a powerful tool for registration is to keep the simple interface that makes accessing our technology easy and simple for our clients.

 

Cammi from JJ

April 2018

April 2018

User friend to customer

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Pros

Great for organizations that need to have family registrations, with the ability to collect information from parent and children.

Cons

A countdown timer for cart reservations is not available. Fields don't work right. Customer support is good, but I prefer speaking with someone live.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: April 2018

April 2018

 

Cammi, thanks for this great feedback! We love hearing that family registration is easy with Regpack and that Regpack has been user friendly for your customers!

 

Maria from Western University of Health Sciences
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

I manage a program with over 500+ accounts and it's been great contacting all the participants!

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Centralized data and efficient communication tool with participants

Pros

The layout of the website is easy to navigate through. I am also able to gather the data I need from all my participants.

The RegPack team has been very helpful, efficient, and professional in helping me through any inquiries I have. Thank you!

Cons

I have yet to accumulate my thoughts on the system cons since I am still getting to know its functions. I can provide better feedback a later date.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: April 2018

April 2018

 

Maria, thank you for this great feedback! 500+ accounts is a lot, so happy to know that Regpack helps make managing and communicating with all of these accounts easier!

It's always great to hear when our clients have positive experiences with our support staff. Our client satisfaction is our #1 goal!

 

William from St Peter's Church Philadelphia
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Fulfills our organization's needs

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It simplified a lot of our registration process.

Pros

The functionalities are everything we need plus more. The Regpack team is very helpful from the sales staff, to the account managers, the trainers and everyone we have worked with.

Cons

The design is a big clunky. There's a learning curve to get over in the admin side. There are inefficiencies in the work flow.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: April 2018

April 2018

 

William, it is great to hear that Regpack has helped you simplify your registration process. Less time spent managing your registration means more time spent on other tasks and with your congregation.

It's always great to hear that our clients' experience with the Regpack team is positive and helpful! Thank you for your feedback!

 

Pattie from Area IV Agency on Aging and Community Action Programs

April 2018

April 2018

Building the software to fit my program was really neat. Training really helped when using it.

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I am just at the beginning of using the software. I would be able to give more information after my event in mid June. Thank you.

Pros

Being able to register participants online for the first time in 32 years!
Being able to run report in detail for each of our 27 different events.
Affordable for a small budget. Like that I only pay when I need the program.

Cons

I wish date of birth would automatically fill in age. Would like to have a small manual with most asked questions and not have to wait two days for help.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: April 2018

April 2018

 

Pattie, thanks for this great feedback! 32 years of manual entry is a long time! Glad we were able to help you make this process easier and more efficient this year!

We do have an extensive support article library and video library to help with using the system, so please feel free to check that out: help.regpacks.com

 

Roman from Wellston Fire Department

April 2018

April 2018

Easy starting up a new site!

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Pros

The software was very easy to start up for our company. We were able to very quickly get something set up and online for students to start registering. Then, the online training helped us to expand the site.

Cons

There is a learning curve. There are some portions of the site that are difficult to understand at first. Once you understand the basics, it becomes much easier.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: April 2018

April 2018

 

Roman, thanks for your feedback.

It's great to hear that setup was effortless for you, and you were able to start registering quickly. Our quick setup coupled with our awesome trainers to make using the system easy is our goal, and glad to know this was your experience!

 

Monique from Echo Lake Bible Camp
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

So far the set up has gone well and I'm looking forward to using the registration on our site!

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Easier registration for our campers and better record keeping for us.

Pros

I like that we can customize our registration for to suit our needs for camp registrations, especially that the whole family can register for multiple camps in one login user. I think this will streamline the process for our camper families and make keeping records for us much easier.

Cons

As a Canadian camp, we are not able to offer an e-cheque or direct debit option. This is unfortunate as not everyone uses a credit card.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: March 2018

March 2018

 

Monique, it's great to hear that the ability to customize your registration to your exact process is working well for you, especially family registration!

We are looking forward to your first registration season to begin and all the new reasons you will love Regpack once your data and payments start flowing in!

 

Marshall from North Suburban Summer Academy
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Flexible registration system for simple or complex needs

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Streamlined our registration process, much simpler user interface and payments system when compared to our previous registration tool.

Pros

Regpack is perfect for organizations that need to have family registrations, with the ability to collect information from parent(s) and children. Almost everything can be customized to specific processes, and the conditional logic is easy to set up and manage.

The tight integration with the payments system allows easy handling of refunds, and reporting it possible on just about anything. It makes creating custom fields, and then filtering and reporting based on the data a breeze.

Cons

Currently they do not have the ability either from support or the system to combine profiles if a parent accidentally creates multiple profiles.

A countdown timer for cart reservations is not available.

Waitlist management is a little cumbersome, and if someone drops out of a course (making one spot open) whoever gets to it next gets that spot, instead of going to a waitlist person (or just adding the next registrant to the end of the waitlist). This results in awkward conversations with parents who are on the waitlist if they find out their friend made it into the course after it was waitlisted.

Customer support is usually helpful, but they are only available by email, with a 24-48 hour SLA. This means complex support requests can take up to a week to resolve while waiting for the back and forth to occur.

Many of these cons are being fairly picky, but if they are addressed in meaningful ways, would take this product to the next level.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: March 2018

March 2018

 

Hi Marshall, thanks for much for this great feedback! It's great to hear the flexibility of the system helps you to manage your registration process and that reporting on both payments and your data is exactly what you need!

Thank you as well for those feature suggestions! Most of our new development comes from feedback from our valuable clients, as we know you know best on how to make the system next level.

 

Evan from SportLife
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Very happy with this service.

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Saved me a lot of time by automating the filing.

Pros

Saves me a lot of time by not having to manually file registrations. It also keeps all my finances organized.

Cons

Difficult to set up and customize at first, however the support team did a great job of getting everything up and running in less than a week!

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: March 2018

March 2018

 

Evan, it's great to hear that you are saving time and staying organized with Regpack. Thanks for your feedback!

 

Jeff and julie from changing tomorrow farm

March 2018

March 2018

Awful--would not recommend. Even the owner has a careless attitude which carries through the company

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Pros

Professional looking system. When everything works correctly, seems like it might be nice system. Not sure we will ever find out.

Cons

Absolutely NO customer support via phone EVER and customer support in general is severely lacking via email. Can't calculate ages with DOB (very archaic). Fields don't work right. Company sent test emails to all of our customers by mistake, our customers are unable to log in, their cart calculations are not right 2 weeks after going live. So many programing errors, its unbelievable. Our customers are extremely frustrated.

Review Source: Capterra

  Response: Regpack, Regpack, LLC

Date: March 2018

March 2018

 

Jeff and Julie Hi,
Thank you for the honest review!

The truth is that everything that could go wrong in your project went wrong. We are very sorry for that and would like to help you feel differently about Regpack and make sure that your customers are not frustrated and enjoy using the system.

I am the founder of Regpack and I can say that the last thing I want our clients to experience is a careless attitude. We have weekly meetings about every account that needs attention. Therefore I am fully aware of what happened with your account and was personally involved with the various changes done in your project. Alas, this did not result in a positive outcome which we will do our best to fix.

That said, Regpack is a no contract system and we are happy to help you move to a different system if you feel this is not working for you.

We look forward to working with you and changing your experience of Regpack.

Best,
Dr. Asaf Darash
Regpack Founder