Regpack is a cloud-based event management software solution designed for small and midsize companies. This product offers event registration, attendee management, client management, event sponsorship and travel and ticketing functionalities in a single solution.

Regpack allows users to build customized forms for capturing attendee details. Forms can also be embedded on the event website. The platform also offers payment processing functionality, so customers can make payments using credit cards or electronic transfer methods.

Regpack features an automatic communications module, which allows users to send trigger-based emails such as payment notifications and event updates. Customized reporting and dashboards allow users to track and analyze event and attendee statistics. This data gives a complete overview of the user's event management process.

Event statistics
Event statistics
Event statistics
User management
User management
User profile
User profile
Dashboard
Dashboard
 Scheduler management
Scheduler management
Analytics
Analytics

Supported Operating System(s):

Web browser (OS agnostic)



201 Reviews of Regpack

Overall rating

4.5 / 5 stars

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Tanae from Sports, Fun and Fitness Camp

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Excellent and easy to use!

AWESOME! Regpack made my registration process seamless and pleasant.

Pros

Customer service was amazing and my cliental loved how user friendly our system has become.

Cons

It can be a little difficult to make changes without help, but when I email someone always gets back to me in a timely manor.

Response: Regpack, Regpack, LLC

October 2018

Tanae, thank you for the feedback on Regpack! Our goal is to make an awesome product that is easy to use, provides a seamless experience for you, your team and your applicants all with great customer service! Thank you for being a stellar client!

Breanna from Diocese of Reno

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

So helpful

Everyone has been very helpful. I am not really very tech savvy so it has been great to have all the help.

Pros

Clean, clear look. Easy to navigate and understand. Timely and clear help when needed.

Cons

The only real "con" is that it's really a larger system than I need, but that leaves room for growth so...

Response: Regpack, Regpack, LLC

October 2018

Breanna, great to hear that Regpack has been easy to understand and you've felt supported along the way!

Laura from The Hun School of Princeton

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Regpack: Great service and product for event planning/registering

Overall, it has served our needs quite well. We run an annual event where our student event where they have to register for sessions they'd like to attend. Our first year we tried using Google forms and it was a nightmare.

Pros

Great value! Good support. Copying of events does not require you to re-build your event program in the system from the ground up every time you repeat it (which we do, once a year). Seems to play well with other systems (exporting data, etc.).

Cons

I wish it was a little more intuitive/user-friendly. That being said, we only use it once a year, so we forget how to use certain features after having not used it for 9 months or so!

Response: Regpack, Regpack, LLC

October 2018

Laura, so glad to know that Regpack isn't a nightmare for you like your previous system! Technology is supposed to make managing events easier, not harder! It's great to hear that copying your project from year to year helps save you even more time!

Dawn from Optum

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

So easy!!

RegPack has been great. Their customer service is top notch!

Pros

The support in getting setup made it so easy to set and ready to go. Customer support was amazing at helping me make setup decisions.

Cons

There isn't the ability to send automatic email reminder 3-4 days prior to the event. Everything would have to be done manually.

Response: Regpack, Regpack, LLC

October 2018

Dawn, it is always great to receive positive feedback on our Customer Support! We work hard to ensure we build you a system that meets your needs and support you from building to going to live and managing your events!

Meghan from Public Consulting Group

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Regpack is great

Pros

Very easy to use, helpful and responsive customer service

Cons

I don't have anything negative to say about this software

Response: Regpack, Regpack, LLC

October 2018

Meghan, Glad to know that you've found Regpack easy to use and supported by our client success team!

SUNIL from St. Joseph Catholic Church

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Overall review

Regpack provides a cost-effective method to centralize the registration process for organizations of any size. The backend access and reporting tools provides full visibility into the registration and related activities.

Pros

Feature-rich, multiple ways to design the registration process

Cons

Limited control on the page layout. Need more support in setting up the registration form. The "training" is better after going Live, and once the user has some hands-on with the product.

Response: Regpack, Regpack, LLC

October 2018

Hi Sunil, thanks for taking the time to give some feedback on Regpack! We're happy to hear that Regpack offers a way to customize your registration to fit your process and that streamlining your data collection allows you to manage your programs easily from the back end!

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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Very good software registration for a 200 people event

Ideal, convenient, affordable

Pros

The fact that we had a project manager from the very beginning to set up the structure for our registration was really helpful, mostly because we didn't know anything about the software and we needed to open the registration soon. Also we had a training session that help us to understand more the software and be independent. I think this software is friendly for new users and it is ideal if you want to collect all sort of information from the attendees and even payments. Finally Regpack was great to generate quick and easy reports.

Cons

I would to have the costumer service to be more direct, for now it only allows to send messages with a response of 24 hours. Sometime it is easier and faster to get answers with a phone call.

Response: Regpack, Regpack, LLC

October 2018

Thanks for this great review! Our software can do a lot of great and powerful things, which is why we set up new clients with a Project Manager and training to help build out the system in the best way and allow you to manage it going forward. It's great to hear this process worked well for you and you felt supported!

Jean from Design Theory

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

A robust system that can accommodate the intricacies of just about any modern web based business

Overall after using the software for several months, there's almost no way we're going back to our old ways of using several different pieces of software to achieve a convoluted goal. There's no one place to view data, create events, get online payments securely, and create custom reports.

Pros

The customer service at the beginning is great. They have plenty of staff to review your needs and provide solutions. Offering video help tutorials are key, and they provide a bunch to you either that are pre-recorded or to your specific asks. Being able to incorporate this software on a WordPress website allows us to continue to have our brand and familiarity with a new user experience without ever leaving our website.

Cons

Maybe there are too many options right out of the gate. You may need a bit of hand holding through your first few projects. Being able to copy projects for future use is key. You're able to set a project to your exact liking then just use that as a template for your new projects. There is no phone support, but the online ticketing feature does provide great feedback in a day or two.

Response: Regpack, Regpack, LLC

October 2018

Jean, it's great to hear that Regpack has replaced several different software tools! Automating your process means saving time and working more efficiently! Good to know Regpack has been able to provide this for you and that in addition, can accommodate the intricacies of your organization's process.

Scott from Art Education Association of Indiana

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

I will use Regpack again!

We use a third party registration system the past few years. We had no control over the system or the process. Now with Regpack we have both.

Pros

I like the fact that the more I use it the more I realize what it can do.

Cons

There is a learning curve at first. It took hours to get comfortable with the software.

Response: Regpack, Regpack, LLC

October 2018

Scott, having control of your process directly makes all the difference, so glad Regpack can meet this need! I hope that between our training process and the project manager who built your system, learning the system was a painless process and you are enjoying all the things it can do!

Cindy from Swain County Schools

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Regpack is AWESOME

FANTASTIC! Great customer support, very powerful and easy to use. The system was able to handle 400 registrations in just an HOUR with no problems. We had no clue that so many attendees would be so excited to register for our event and were thrilled that RegPack handled the workload without issues.

Pros

Our regional planning team has used RegPack for years to organize a 1,000+ person annual, professional development event. Regpack is powerful, easy to use and affordable.

Cons

The only function we would like to add is the ability for attendees to create/update an account without being able to see/register for "products." This is a very small concern but it "would be nice."

Response: Regpack, Regpack, LLC

October 2018

Cindy, so glad to hear how registration is easy with Regpack and that our system has handled your needs, including such great enrollment numbers in such a short time! It has been a pleasure working with you for so many years and having you a part of the Regpack family!

DANTE from TourDCwithUS.com

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great Customer Service

In general, we are happy. We are not computer people and it took us a while to learn but their customer service was really there for us. They have a lot of patience.

Pros

You get to speak to a real person. They train you and pretty much are there any time you need them.

Cons

It was scary and overwhelming at the beginning

Response: Regpack, Regpack, LLC

October 2018

Dante, our Support and Training team appreciates your warm words! Glad to hear your experience learning the system and feeling supported was positive and you are able to manage registration for your tours easily!

Alexandra from Park Slope Afterschool Center

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Just Moved to RegPack

We had challenges communicating with our members with our prior registration software, as well as challenges compiling information from our families. With RegPack we have been able to really streamline everything and my work load is less because everything can easily be compiled in reports.

Pros

This software has given me the ability to very quickly pull reports such as Allergies for my staff, or cool graphs for my board of directors. I can easily update accounts and add products for our members. It has also made my ability to send pointed e-mails to members, either individual or mass, so much easier!

Cons

Our billing department has found the software more challenging to pro-rate and manipulate than our previous service, but other than that, it has been wonderful.

Response: Regpack, Regpack, LLC

October 2018

Alexandra, hearing that you spend LESS time working is always feedback we like to hear! Streamlining your process and being able to gather valuable information, whether reports or cool graphs, makes our jobs easier! Glad to know Regpack has done this for you!

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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Budget friendly but lacks in other areas

We are using the software for our annual conference registration and it has been a process to learn the system. It might be easier if they had good support.

Pros

The cost was what made us choose this software. The functionality works, but you really do get what you pay for, which is not much.

Cons

It is not very end user friendly. You have to create VERY detailed instructions for others to register within the software.

Their credit card fees are ridiculous and they have awful customer service. No way to call in to physically talk to someone. They communicate via email and take about a day to reply which is not convenient when you have people trying to create their profiles.

Response: Regpack, Regpack, LLC

September 2018

I'm sorry to hear you aren't satisfied with Regpack. We'd love the opportunity to discuss your experience more. I want to address a few points: 1. Our Project Managers build out every client system to ensure it is easy for end users to complete, as well as for you to manage. Our conditional logic works to make sure every applicant flows smoothly as well. 2. Currently our support is via email with scheduled phone calls as needed. This model of support works in a few ways. Most issues can be resolved via email. We also respond to time sensitive emails quickly. We schedule calls as this allows for our support team to review your account thoroughly and be able to provide the best support. Every system is unique and complex, and we want to ensure we can provide the best support to you. Again, I would love if you would reach out and allow our Client Success team to work with you on understanding some of these pain points and seeing what we can do to alleviate them.

Ryan from Beyond Sports

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Great registration system! It can do just about everything you might need!

Once stop shop for all of our program registration needs.

Pros

This software allows you to build a custom registration system that can fit your needs perfectly. Everything for our registration is in one place!

Cons

It takes some work to figure out how to navigate the software. Customer service is only available by email.

Response: Regpack, Regpack, LLC

July 2018

Ryan, thanks for this great review! With all the different tools organizations feel they need, I'm glad Regpack has been a "one stop shop" for you in terms of helping to manage your program registration and payments.

Stephanie from Madison365

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Building and running the reg site is simply and easy!

Ease of use Training Thorough Knowledge Base Reasonable Cost

Pros

The ease of use is great. It's simple to explain, make changes, updates and track the software. Had a great time experience working with building the site and working with a trainer. There are clear instructions about how to get help if needed and the knowledge base is great.

Cons

It'd be great to have a number to call for something immediate but I have received follow up quickly.

Response: Regpack, Regpack, LLC

July 2018

Stephanie, it's awesome to hear that building out and using your Regpack system is easy and that you felt supported during the process! That is our ultimate goal when we work with our clients.

LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Saved us a ton of time

Pros

It's easy to use and it's saved me ton of time and effort. Also I've been able to collect money due very easily.

Cons

It's not super simple, it does require training and practice to learn all the features. Also training is difficult to schedule because the tool is in high demand.

Response: Regpack, Regpack, LLC

June 2018

It's always great to hear that the investment in Regpack nets you more time to get more done! Collecting money can be an arduous task, glad to hear Regpack makes this easy for you!

Kevin from Creative Warehouse Marketing

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Loved Regpacks. Does what no other enrollment software I tested can do.

Pros

It allows me to set up pretty comprehensive multi step registration. For the specific use case I was using Regpacks for, it involved a few series of requesting applicant info, and then admin approval, and then more applicant info. Regpacks made it seamless to set up the proper emails and triggers one time, and then sit back and have it just work. It make it so much easier for the logistic team, accounting team, and directors to communicate and collaborate on applicants.

Cons

After it was set up, it was tedious and sometimes difficult to fix small errors and problems. Trial and error was often required to get it to do the right thing at the right time. However, support staff was really helpful, and the CEO reached out to me personally to make sure I was happy with the account and functionality.

Response: Regpack, Regpack, LLC

June 2018

Kevin, it's our goal that all of our clients can just sit back and have Regpack "just work" so you don't have to! Great to know this has been your experience and the features Regpack offers is unlike any other enrollment software you have found!

Yana from Living Stream Church

Ease-of-use

Value for money

Customer support

Functionality

June 2018

It is definitely a great software that is easy to work with

Easier management of applications for your events

Pros

I love the statuses you can change them and use it to sort your lists in any way possible.
I use this for kids camp registrations so it is important for me to separate parents and kids registrations., with regpack I do have this ability. It is very flexible and easy to customize, embedding into your website will be flowless. Wonderful to have a log in for parents to see statuses of their application and to pay later if they need to. Automatic discounts is also a plus.

Cons

No possibility to attach pictures on profiles
No ability to text parents or applicants
The dashboard for parents lacks a bit of a clarification, I would say some button on how to go back to the dashboard need to be emphasized

Response: Regpack, Regpack, LLC

June 2018

Yana, so glad to hear that our data filtering and organization tools are helping you to manage your camp registration easily!

Greg from Creative Fire

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Solid software. Terrific customer support. Excellent training process.

Pros

We are an agency with multiple clients. I appreciate the single login where I can access all my clients projects. Everyone at RegPack I've ever talked to is friendly, helpful and knows what they're talking about.

Cons

Some quirky interface issues I'd like to see changed both in the back end and the front facing forms. I wish there was a bit more flexibility visually.

Response: Regpack, Regpack, LLC

June 2018

Greg, it's great to hear that managing several client projects is easy with Regpack. Glad we are able to provide this functionality for you! And we always love hearing that our training, support and staff is loved. We work hard to provide you with top notch support and the Regpack family is always here to support you!

Kayla from Montgomery Education Foundation

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Using Regpack has STREAMLINED and REVOLUTIONIZED our summer program registration process.

Pros

Filtering options, pulling reports, in-software messaging system, professional look-- Regpack has truly changed the way that we register for our summer program. Everything was so simple to use for our parents who are constantly on the go. Everyone at Regpack has been extremely helpful, courteous and professional in each interaction. I could sing Regpack's praises from the mountaintops.

Cons

Email Server issues, lack of personalization/customization in the messaging system-- these are truly the smaller issues that I've had with Regpack. As a communications coordinator, I want our brand to be consistent throughout every platform and communication medium; however, I realize that the messaging system could possibly be built out so that all messages look the absolute best.

Response: Regpack, Regpack, LLC

June 2018

Wow, Kayla, so great to hear that Regpack as revolutionized your registration process! With all the free time you have from streamlining your registration process, seems like you deserve some free time up to a beautiful mountain top to singe our praises, and enjoy a nice picnic and the views! Thanks so much for your feedback and being a part of the Regpack family!


Displaying 1 - 20 of 201 reviews