ReServe Interactive Software


 

ReServe Interactive Catering and Event Management is a cloud-based solution for small and midsize hospitality and event-planning businesses. Key features include a calendar and event book, menu costing, document management, email integration and more. ReServe can be accessed on desktop and mobile devices.

ReServe’s event book offers a drag-and-drop interface to help users handle multiple event sites, check site availability, manage wait lists and copy repeating events. Guests can submit event requests online through existing user websites, and users can create branded contracts, orders, invoices and more. ReServe also offers e-signature capabilities and online payments.

Labor scheduling features let users allocate labor costs for specific events. Users can pull financial, historical and marketing reports, as well as schedule reports to be exported automatically. Event details can be exported and changes to events are tracked automatically. Integrated email features and Google Calendar integration are also available.

 

ReServe Interactive - Events calendar
 
  • ReServe Interactive - Events calendar
    Events calendar
  • ReServe Interactive - Drag-and-drop interface
    Drag-and-drop interface
  • ReServe Interactive - Event details
    Event details
  • ReServe Interactive - Deposit management
    Deposit management
  • ReServe Interactive - Send emails
    Send emails
  • ReServe Interactive - Invoices
    Invoices
Supported Operating System(s):
Web browser (OS agnostic)

46 Reviews of ReServe Interactive

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Bianca from Empire Polo Club

June 2018

June 2018

User friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support
Pros

I like that I can access my events from anywhere. It is great to be able to check availability when away from my desk,

Cons

There isn't really anything I do not like about the system, obviously with any change it takes time and learning.

Review Source: Capterra

  Response: ReServe Interactive, ReServe Interactive

Date: June 2018

June 2018

 

Hi Bianca,
Thanks so much for taking the time to share your thoughts about ReServe. We know that switching from one platform to another can sometimes take a a bit of time to feel comfortable, but clearly you are on your way. Always reach-out if you need assistance with anything, we are here to help.
~Best wishes!

 

Marina from Hyatt House Falls Church

May 2018

May 2018

Easy to use after some practice, but can be tedious when making updates or changes to menus etc

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

Great customer support. Can usually reach a live person immediately. Knowledgeable and professional.

Cons

Making updates to menus, letters and other settings. Tedious and difficult to navigate. Some redundant sections that I wish I could remove. Too cluttered.

Review Source: Capterra

  Response: ReServe Interactive, ReServe Interactive

Date: June 2018

June 2018

 

Hi Marina,
Thank yopu for making time for this reveiw. We appreciate the feedback, and always evalutate customer input for future changes within the system. There are some tips and tricks for tightening up the "add and edit" steps, so please reach-out and we'll walk you through that.
Looking forward to our continued partnership with you.

 

Tom from Point Park University

May 2018

May 2018

Positive experience with setup, support and learning curve.

Ease-of-use

Functionality

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Pros

Very intuitive and adaptable to what we specifically need. Tech support was very fast to address questions and offer solutions that worked.

Cons

Lots of features that we don't use because it's designed for people who use many different aspects of events that don't apply to our office.

Review Source: Capterra

  Response: ReServe Interactive, ReServe Interactive

Date: May 2018

May 2018

 

Hi Tom,
Thank you for submitting this review about your experience with ReServe. We are happy to hear you are getting what you need, and that the support team is taking good care of you.
Wishing you continued success!
~ Team ReServe

 

Samantha from AceBounce & Flight Club
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Overall, working with the entire team has been amazing from start to finish!

Ease-of-use

Functionality

Product Quality

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Value for Money

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Increased sales team accountability and tracking has led to higher overall conversion rates and increased sales.

Pros

In no particular order: live chat functionality, CRM capabilities, ease of use, ongoing support and education, and Reserve's ability to adapt the software to our brand's very particular needs.

Cons

There are minor details or changes we'd like to have that aren't customizable without affecting other areas of the software - which is challenging.

Review Source: Capterra

  Response: ReServe Interactive, ReServe Interactive

Date: May 2018

May 2018

 

Hi Samantha!
Thank you so much for taking the time to write such positive things in your review. We are delighted that the ReServe Cloud system is working so well for you, and very honored to be your solutions provider. Continue reaching-out when you need assistance,;we are here to help!
Kind regards,
~Team ReServe

 

Lauren from ozarktech

May 2018

May 2018

good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Pros

It is very user friendly and up to date. I love that you can customize it for your specific needs and looks.

Cons

No cons at this given time. I would recommend this software to anyone. Any time there is a problem i just call customer service and they fix it.

Review Source: Capterra

  Response: ReServe Interactive, ReServe Interactive

Date: May 2018

May 2018

 

Thanks for your feedback. We are delighted the system is meeting your needs. Always feel free to reach out should you need further assistance.
~Team ReServe

 

Kirsten from KingPins Family Entertainment Center
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Reserve is easy to use and very customizable. There is always help at your fingertips with chat!

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Functionality

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The two biggest benefits are that the software is customizable to your account needs and the customer service could not be better. I don't know how big this company is, but when you talk to someone for help, it has that small office, family feel! GREAT SERVICE IS HARD TO FIND!

Pros

It is customized to our needs and editable. The software is easy to navigate when you are trying something for the first time. The AMAZING tech support makes it that much better!

Cons

I don't really have a least. Whenever I run into a problem, I just chat with someone and they are always able to help me or customize my account so I have the features I need.

Review Source: Capterra

  Response: ReServe Interactive, ReServe Interactive

Date: April 2018

April 2018

 

Hi Kirsten,
We are very honored to be on the receiving end of such high praise from you! Thanks for taking the time to share your experience with using ReServe. Providing a quality product with stand-out service is at the core of all we do, so we are thrilled to be hitting the mark with KingPins. We love "chat" too, so keep them coming! Thanks for letting us be your business partners.
Wishing you continued success!
Angela (on behalf of everyone at Team ReServe)

 

Kim from Bridges Catering

April 2018

April 2018

Reserve has become the brains of our offsite catering services over the past 8 years.

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Functionality

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Pros

Reserve Interactive is extremely easy to work with and we appreciate the level of customer service. The system is very customizable and data is easily available to adapt to for many purposes.

Cons

Some of the functionality is not streamlined and can seem over complicated. Reserve is pleased to accept our feedback and make updates as they become available.

Review Source: Capterra

  Response: ReServe Interactive, ReServe Interactive

Date: April 2018

April 2018

 

Hi Kim,
We want to thank you for taking the time to provide feedback on your experience using ReServe Cloud software. It's an honor to have been chosen as your business partner for the past 8 years, and we will work to earn your continued trust.
By the way, some of our best product enhancements are born from customer feedback, so keep your suggestions coming!
All best wishes!-Team ReServe

 

Nicole from Grove City Optical

April 2018

April 2018

I think this is a great way for wineries to interact with their customers

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Pros

I have been on the consumer end of this software with certain wineries that participate in local wine fests and it's easy to make my payment and receive my receipt on the go

Cons

There really aren't any cons with this software that I am aware of at this time. I haven't used it too much but what I see is very user friendly.

Review Source: Capterra
 

Jessica from The Waterfront

April 2018

April 2018

The new platform has more capabilities than the old one. We are still waiting on customization

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Pros

We are enjoying using the life cycle feature and also sending emails and contracts from the new platform.

Cons

When using cell phones, events can too easily be moved from one date to another, on the calendar view.

Review Source: Capterra

  Response: ReServe Interactive, ReServe Interactive

Date: April 2018

April 2018

 

Hi Jessica,
Thank you so much for the feedback. We take your comments to heart and have implemented a change based on your experience. Now you have two options with drag and drop: 1) Turn it off completely or 2) the system will ask you to confirm if you want to make the move before it completes the task.

Keep the great ideas coming! We will never stop trying to improve the software.

Kind Regards,
The ReServe Team

 

Mike from City Of Rocky River

March 2018

March 2018

I have been very pleased with the implementation, ease of learning and use of the system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

I have found the customizable parts very helpful. I can make simple changes without having to have a team member from ReServe Interactive make changes. However if I have a problem the online chat is always there to get a quick answer.

Cons

Really I can say I don't have a CON with this. I have found it to be perfect for our needs and very easy to give training for new employees. it is very user friendly.

Review Source: Capterra

  Response: ReServe Interactive, ReServe Interactive

Date: April 2018

April 2018

 

Hi Mike,
We are so happy to hear that the ReServe Cloud system is serving you well. Thank you for taking the time to provide your feedback, Please always feel free to reach out. We look forward to a long partnership.
All best wishes!
Team ReServe

 

Lisa from Mac & Ray's Catering
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Love Reserve, the "chat" service has been wonderful, immediate answers!

Ease-of-use

Functionality

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customization, ease of use, reporting they way our company wants to see it!

Pros

Ease of use, everything we need for event information is right there. The ability to customize the software ourselves is a great benefit.

Cons

Transition from Desktop version was difficult for some of our staff, just wasn't what they were used too.

Review Source: Capterra

  Response: ReServe Interactive, ReServe Interactive

Date: April 2018

April 2018

 

Hi LIsa,
We want to thank you for taking the time to share your experiences with using ReServe. We are delighted that your transition from our legacy product was manageable and that you are enjoying using the Cloud system. We too love the Chat feature as it allows us to connect with our customers quickly, so keep those chat's coming!
All the best! -Team ReServe

 

Mathew from Fringe Theatre Adventures
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Fantastic software overall, interface could use some work

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Functionality

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Too many to count. This is MILES ahead of what we were using before. We are using the basic features and have lots of room to expand

Pros

Breadcrumb trail is fantastic. Having a merge field reference is great. Customizability is awesome. Generally incredibly powerful.

Cons

Powerful software, but the UI could use some refining. Important functions are often buried two or three menus deep. Colour coding of levels is great, but I could use some more visual cues as to where I am in the system. Especially when other things are colour coded as well. Variation in the layout of event, function and master event would make it clearer for navigation. Would also like to have a quick way to edit a contact or account from within an event, rather than having to open a separate tab for settings.

Review Source: Capterra

  Response: ReServe Interactive, ReServe Interactive

Date: February 2018

February 2018

 

Thank you for the review Mathew! We truly appreciate your comments and suggestions. I've shared them with engineering and we will continue our quest to constantly improve the design.

ReServe Team

 


February 2018

February 2018

The implementation and support teams have been absolutely fantastic in helping with our transition.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best part about this software is that just about everything has the ability to be customized. I can create documents and reports that work best for me and my team and anything that makes our daily work schedules a little bit easier is a huge PLUS.

Cons

Getting accustomed to a new software is always challenging, as everyone becomes comfortable with old practices. At this time, my least favorite part of this software is the layout. While I do enjoy customizing many things, there are things that are not relevant to my daily use (Personnel, Memberships, Reservations, etc) in this software that just clutter my view.

With that being said, it is a new program to us and maybe I haven't yet learned all the navigation and capabilities of what is right now just "getting in my way."

Review Source: Capterra

  Response: ReServe Interactive, ReServe Interactive

Date: February 2018

February 2018

 

We are so happy to hear that your overall experience with the software is so positive. Regarding the layout, please contact our support team via phone or chat. They can show you how to remove those items that are not relevant for you (e.g. reservations, memberships etc.)

Kind Regards,
The ReServe team

 

Larry from KemperSports

January 2018

January 2018

Both the tech support team as well as my sales rep are great! Great user friendly app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

As a veteran of Delphi and TripleSeat, Reserve is far less cumbersome and bulky. It is fast and efficient and allows us sales directors to spend less time inputting data and more time selling!

Cons

Some functions are hidden and hard to find, I've spoken with tech support about this. It would also be nice to be able to edit a contract before downloading it into Word. All in all this is a great program and I would highly recommend it. Very little to complain about.

Review Source: Capterra

  Response: ReServe Interactive, ReServe Interactive

Date: February 2018

February 2018

 

Larry,
Thank you for taking the time to share your thoughts regarding the software. We truly appreciate the partnership approach and will continue to implement new features/ideas based on your feedback. -- Your suggestion has been added as a change request and we will keep you posted regarding its progress. Until then, please don't hesitate to reach out to me with any questions.

Kind Regards,
Mike Edmeyer
VP Sales

 

Janet from Prospect House, Princeton University
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Excellent customer service- patient and thorough from the start to the present... over 10 years

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Functionality

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100% would recommend! The functionality and complexity of the system allows you to create just about anything you need to accomplish in the food and beverage industry. Being able to access it online and on your phone is a huge plus for us. ReServe keeps us organized.

Pros

Aside from the customer service, always quick to respond with any needs... love that it is accessible online and that it is so customizable. I worked with ReServe at my former job for I believe about 4 years and then when we were switching software at my current job, ReServe was a must and have been with ReServe for almost 10 years here... so a total of about 14 years

Cons

No waitlist
drop down for dates do not catch right away and what ever you are trying to run will default back to the original date I guess of when that report was first created instead of a more current date

Review Source: Capterra

  Response: ReServe Interactive, ReServe Interactive

Date: January 2018

January 2018

 

Hi Janet! Thank you very much for the kind comments! - Your feedback on the waitlist is great and I've created a change request for you. Please let us know about anything else that we can help with!

Kind Regards,
Mike Edmeyer, VP Sales

 


November 2017

November 2017

Useful but not user-friendly

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The ability to have everything on one site helped a lot. The communication between client and venue is also streamlined and simplified.

Pros

It is really useful and has great features. The design of the documents (event orders, contracts, etc) is customizable and nice looking.

Cons

It is a hard software to learn and not as user-friendly as one would think. The design of the software is dated.

Review Source: Capterra

  Response: ReServe Interactive, ReServe Interactive

Date: January 2018

January 2018

 

Dear Reviewer,
Its regrettable that you find the software difficult to use. We are here to help. However, it is difficult to provide assistance when you choose to remain anonymous. Our chat function is always open as is our toll free support line 888-433-4725.
Kind Regards,
Mike Edmeyer, VP Sales

 

guillermo from PASSION RESTAURANT GROUP
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

my experience with this software is amazing

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Functionality

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easy and fast events booking

Pros

fast
easy to work with
all in one screen
i can batch
set appointments
seee life cycle.
google calendar view

Cons

i would love if the software has a link where guests can make automatic deposit without me remind them or taking their information

Review Source: Capterra
 

Jodi from belvedere
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

I think this is a great program however I just a few things that I wish you can make changes to

Ease-of-use

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Pros

Ease of use. It is so great how easy it is to use and make changes. i especially think access to reports and menus is great.

Cons

Ease of use. i don't want my staff to access into payments but would like to make changes to the menu if need be but it doesn't seem to allow both.

Review Source: Capterra

  Response: ReServe Interactive, ReServe Interactive

Date: August 2017

August 2017

 

Hi Jodi,
Thank you for taking the time to share your feelings about ReServe Cloud. We value your opinion and will continue to work on further refining the system.

Regarding your request for additional layers of security settings, I have submitted a change request on your behalf.

Kind Regards,
Mike Edmeyer
VP Sales, ReServe Interactive

 

Ellyn from The Field Museum
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

We use ReserveCloud to book all our internal and external events.

Ease-of-use

Functionality

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Ease-of-use
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Support

Being able to work remotely on any device allows staff the flexibility to respond to customers in a more timely fashion.

Pros

Easy to use, easy to train new staff. Internal staff that is NOT booking events have a view only option allowing them to see space availability before making a request. Customer service assistance is easily available

Cons

Since documents are only available through a pdf making individual changes for customers can be difficult.

Review Source: Capterra

  Response: ReServe Interactive, ReServe Interactive

Date: August 2017

August 2017

 

Hi Ellyn,
Thank you so much for taking the time to comment! We truly value your opinion and will continue to strive to keep improving.

Regarding your desire to have an editable document, all documents are available in an MS Word output. -- We recently introduced an option in the lifecycle to choose if you want your default output in PDF form or Word. I'll send you instructions on where to adjust that setting.

Kind Regards,
Mike Edmeyer, VP Sales

 

Samantha from Fratellos ~ Homestead

August 2017

August 2017

The customer support was great to work with. One of them was wonderful with the onboarding procedure

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quicker processing time- more bookings- less money spent on stamps

Pros

Ease of use-cloud based- constantly customizable. reduces half of the time that used to be spent on setting up events

Cons

We are a small company so having functions and events as separate things is not necessary for us. It is the only time that the staff gets confused, as they input the time line into the function but it doesn't show as event

Review Source: Capterra

  Response: ReServe Interactive, ReServe Interactive

Date: August 2017

August 2017

 

Hi Samantha,
Thank you so much for taking the time to share your feelings about ReServe Cloud. We value your input and will continually strive to improve the system based on your input.

Kind Regards,
Mike Edmeyer
VP Sales, ReServe Interactive

 
 
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