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SimpleTix software

49 reviews(5.0/5)
49 reviews(5.0/5)

SimpleTix is a cloud-based event management and ticketing platform that helps in event listing, promotion and ticket sales for conferences, live performances and trade shows. The solution offers a mobile application for Android and iOS devices that enable event organizers to scan tickets and print attendee name tags or ID badges.

SimpleTix allows organizations to design a customized website for each event. These websites can include organizations' branding, graphics, images and colors. Users can also promote their event, manage ticket sales and analyze overall traffic. The solution also enables event managers to download sales reports into Excel, customer relationship management software or an email campaign tool.

SimpleTix is able to assign role-based access permissions to staff members and allows event organizers to add or remove the people at any point in time. The solution offers a reserved seating feature that allows users to sell tickets for parking spaces, tables and booths. Additional features offered by the tool include interactive seating charts, ticket kiosk, mobile ticketing and many more.

Supported Operating System(s):
Web browser (OS agnostic)

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49 Reviews of SimpleTix

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  • CORINNE from Metro CISM Team

    Number of employees: 11-50 employees

    August 2018

    Used this to sell tickets online. Could it be easier? No!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Quick and simple ticket sales.

    Pros

    This was amazingly intuitive software that allowed me to customize how we sold tickets, what they looked like and how to keep track of sales. This was for a non-profit event and the price was incredibly reasonable. I was able to integrate other software, like Quicken and Square, in a snap! I really recommend this program and can't say enough about how responsive the developer was to helping when I needed to be pointed in the right direction.

    Cons

    The only thing I would have liked but could not do was delete purchases. I made several as I learned how to use the software and couldn't delete them from the event. But over all, it was not a big deal.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    June 2018

    Simpletix is a very affordable but not yet perfected ticket sales option.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The owner is very willing to work with you on your individual needs! The customer service is responsive, and the Simpletix team is always flexible to help their clients. In addition, the prices can't be beat!

    Cons

    The ticket sales procedure is a bit clunky, and there are still a few bugs -- ie, if a seat has been selected and then abandoned in someone's cart, the seat will appear show as sold to other users, resulting in potential lost sales.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: SimpleTix, SimpleTix.com Inc.

    July 2018

    There's a setting in SimpleTix where you can set the hold time on a reserved ticket. Normally it's 10 minutes. This user had it set on 1 hour. Due to this seats on abandoned carts were marked on hold for longer than we suggest. SimpleTix is the most flexible online ticketing solution and we are always looking for ways to improve. In this case we plan to make 15 minutes to maximum hold time allowed to prevent this again.

  • Sally from Granite Springs Foundation

    May 2018

    3rd year of using SimpleTix for a fund-raising event and wouldn't think of going elsewhere.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Software is easy to use and any questions/issues have been answered quickly/efficiently by the support staff. 1st year set-up required quite a bit of help to tailor our needs and help us understand how to make the most of the product. The support staff was great with this process. The 2nd and now 3rd year have been seamless.
    We were able to add a feature this year to allow contributors to make donations in addition to purchasing tickets for the fund-raising event, which should greatly increase our total contributions.

    Cons

    1st year took a little getting used to, but could be my lack of technical skills. Once things were explained by the support staff, found the software easy to use and navigate between the administrator/set-up functions and our website.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SimpleTix, SimpleTix.com Inc.

    May 2018

    Thanks Sally!

  • Heather from One by One Designs

    Number of employees: 1 employee

    May 2018

    Amazing Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    When planning classes/events out of town, it's nice to know that the head count is set so I can order product and have it drop shipped based on the online registrations I've received with SimpleTix.

    Pros

    This software is extremely easy to use with the ability to customize many of the features. If you get into a bind, their customer service and response time is out of this world! That means a lot to me as a client.

    Cons

    I haven't found anything that I don't like. I have a small business with some needs that may not be something that there is a function for, but something tells me that these guys will help me figure out how to make what I need happen.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SimpleTix, SimpleTix.com Inc.

    May 2018

    Thanks Heather!

  • Jerry from Windy City Performs

    Specialty: Entertainment

    Number of employees: 2-10 employees

    February 2018

    Customer Service Response is usually fast, but this company has oversold its capability. The server is consistently slow, and lots of bugs in the system.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would not recommend this system; we will be abandoning it at the end of this season, even though we love the price.

    Pros

    The cost is very reasonable. The customer service person is usually fast to respond. However, when we point out to him that his server is slow, and the system is slow, he seems to gloss over that problem.

    Cons

    We have many, many complaints about the speed of the site, customers getting locked out, seats that were abandoned in the shopping carts being held as "unavailable" to future patrons (which means lost revenue). The back-end interface is confusing, and could use a real examination and streamlining. You can't always get to what you need, and I never feel like I know the exact steps to find something.

    This review was submitted organically. No incentive was offered
    Review Source

  • Buster from San Diego Leather Pride

    January 2018

    We're an annual community event that happens once-a-year, this is our first time using SimpleTix.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Organizing attendees for a five-day festival and contest, so we want to track who is interested in attending and be able to promote with discount codes and other perks. Also able to issue manual tickets, have them emailed, or sent as text to phone. Also lots of ways to set up your site with a theme, though I decided the standard look was the best for me. Honestly, I like having the ability to customize and this site allows so much customization. Also, they don't hold back all the features for the premium membership, they're generous with the features you get compared to other, more expensive sites even if you stick to the basic level. I would totally use the premium features, but we aren't at that budget level yet. However, under a less amount for each ticket is a great deal.

    Pros

    Everything I could imagine needing from this software is included in the basic features. The cost-per-ticket is less (less if you pre-print) AND SimpleTix helps us figure out the Square pass-through fees and include them in the service fee cost. Had no issues setting up Square. I like that anyone can use their phone to scan with the app. To be fair, at the time of this review I have used the website to setup a pretty decent ticket portal, but we haven't tested it at the door yet. We are excited that we can change the email form letters that people get when they order. I think getting actual labeled tickets makes the guests feel more confident as well.

    Cons

    I don't think it's a con, but in order to maximize the program/website, you may have to ask a few questions. There was no issue for me on that part, I received a more-than-thorough response any time I needed it. (I accessed help by phone and email, both were outstanding and easy.)

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SimpleTix, SimpleTix.com Inc.

    January 2018

    Thanks for your review Adam!

  • Becky from Aledo Theatre Boosters

    January 2018

    If you are school theatre group needing to sell reserved tickets, then SimpleTix is your answer!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Setting up your information is super easy! Love the interactive seating charts! Simpletix works with my SquareUp account so I get my $$ quickly. Low fee. Great support - left a message and they responded quickly - in person!

    Cons

    We might be one of the first customers to use Simpletix with SquareUp account. Not sure. There was a small problem with loading my seating chart - but support got back with me pronto and I was ready to sell tickets in no time.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SimpleTix, SimpleTix.com Inc.

    July 2018

    Thanks for your review Becky. You are correct, you were one of our first Square customers. Today, SimpleTix has become the official Square ticketing partner with over 900 Square customers using SimpleTix for their events.

  • Tim from Columbia CARES

    December 2017

    I had missed a step in setting up payment. Received fast response to complete the process.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    As a small non-profit with only one major annual fundraiser, SimpleTix provides great pre/post reporting, it's easy to navigate, most importantly-easy for my guests to purchase tickets. I've only needed customer support one time. I reached out at end of business day and would have been pleased to have received a response the next morning. I leave the office, go to dinner, check my emails and had received a response by email with the solution less than an hour after submitting a ticket. I was able to correct the issue with my phone using the link provided and we were ready to sell tickets! Additionally, when I got to the office the next morning I had received a phone call from Aron on how to address the issue. Impressive!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SimpleTix, SimpleTix.com Inc.

    December 2017

    Thanks for your review Tim!

  • Nancy from Strategic Communications Group LLC

    Number of employees: 1 employee

    December 2017

    Professional-looking reservation site with outstanding customer support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software allows us to easily get people registered for our workshops through an affordable, professional-looking site.

    Pros

    As a small business owner, it was important to me to provide a reservation system that was businesslike and professional. I was able to get all of the features I needed at an affordable rate. SimpleTix was super-great about follow-up and support. I signed up for their personalized web support when I started, which I would recommend for anyone like me who isn't particularly tech-savvy. Aron was great about helping me answer subsequent questions that were specific to my site and not in FAQs. He even created a video tutorial in about 15 minutes based on one of my questions. So, good continuous improvement, too!

    Cons

    The only reason I didn't give five stars is that I actually did have to ask for help a couple of times. I found the payment gateway portion to be the biggest challenge -- not because of SimpleTix, but more on the payment processor side (choosing a provider that would fit my needs, getting the account up and running and getting the proper info to interface with SimpleTix).

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SimpleTix, SimpleTix.com Inc.

    December 2017

    Thanks for the review Nancy!

  • Deborah from Tucson Chicks n Chaps

    Number of employees: 1 employee

    November 2017

    Perfect answer for our small event!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Don't know yet. Hoping being online will increase our attendance.

    Pros

    SimpleTix allows us, as a small one time a year event, to have online registration we can afford! We were able to customize our forms to look great and interface with Square for credit card sales. The software lets you make all the decisions and the support staff has been amazing when I got stuck. They respond super fast and are full of great ideas!

    Cons

    The learning curve for settings took longer than I expected. There are a few areas that seem to overlap and that required some duplication of work. There were things I just didn't realize from a surface look that were easy once support staff pointed me in the right direction. Perhaps an FAQ or settings overview document would help.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SimpleTix, SimpleTix.com Inc.

    November 2017

    Thanks for your feedback Deborah.

  • Beth from Miss Washington County Scholarship Organization

    Number of employees: 1 employee

    November 2017

    Total time waster.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    saved a little bit of money on the onset

    Pros

    I initially thought that it would be worth it to save money for my non-profit. It's slightlyl less intuitive than it's counterparts, but seemed a fair trade off at the time.

    Cons

    The UI is so buggy and slow, that it's really not worth it. It also is not as inexpensie as it purports, because connecting to Square actually adds the same cost per ticket as Eventbrite would have.... grrrrr. As I write this, I'm watching the wheel on my open tab for SimpleTix go round and round.... it's been doing this for 20 minutes with NO progress.... going back to Eventbrite. My time and sanity are in the balance.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SimpleTix, SimpleTix.com Inc.

    November 2017

    Beth thanks for your feedback! Last week we looked into the issues you had and have rectified them. ABOUT THE FEES.... Eventbrite charges 2.5% + $1.99 per ticket sold, plus the credit card fee. SimpleTix charges just $0.99 per ticket (you'll pay your own credit card processing fees). While the Eventbrite interface may be easier to use at a first, you will see it's extremely limited n features and over-priced. NON-PROFIT INTEGRATIONS Non-profits love SimpleTix. We're the only ticketing app compatible with both: Donor Perfect and BlackBaud. Today over 2,000 Non-profits trust SimpleTix for their events.

  • Christine from Old Dominion University

    October 2017

    Great experience, particularly with customer support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our small company can sell tickets to an event with very low fees (much less than what I found from sites like eventbrite).

    Pros

    It's relatively easy to use, but more importantly, when I had an issue I received a solution from tech support in an hour. The customer rep was incredibly helpful.

    Cons

    It may take a little time to figure out some of the bells and whistles, but really the software is pretty easy to use.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SimpleTix, SimpleTix.com Inc.

    October 2017

    Thanks for your review Christine, we love working with Universities.

  • Pratibha from Preetesh Entertainment, LLC

    Number of employees: 11-50 employees

    July 2017

    Great ticketing software with reserved seating features

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The overdue review - Simpletix was able to solve my organization's need of providing reserved seating. With some learning, I was able to create a seating chart, assign differing prices to seats (even within different rows and seating blocks), and integrate the software to payment gateways seamlessly. The customer support I received was excellent, and really helped me (not knowing any css programming) customize the software per my requirement. The turnaround time for my queries was quite fast, with support available on weekends. Despite a couple of concerns as I have mentioned in the "Cons" section, I will definitely use Simpletix again for all of my ticketing needs in the future and recommend it to others.

    Cons

    One major concern I faced was that I had to redo the entire seating chart (with the complicated layout and the differing prices) 1 day before our launch due to some software issue. I did receive support for this, but I would have liked to avoid the last minute scramble. Also, updates to the code in the background caused a few minor changes, but I did get good customer support in addressing them.
    Finally, I found that the help and user guides were somewhat confusing in the way they have been organized, and can be arranged in a more intuitive fashion.

    Review Source: Capterra

    Response: SimpleTix, SimpleTix.com Inc.

    July 2017

    Thanks for the feedback Pratibha. Since your event we have made many improvements to the chart builder. When it comes time to your next event you will like the new updates!

  • Deven from AMPS Ltd

    April 2017

    Great Stuff from the team at simpletix

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Like any software, there are always issues, but we have been really impressed by the support in resolving issues - really above and beyond

    Review Source: Capterra

    Response: SimpleTix, SimpleTix.com Inc.

    April 2017

    Thanks for your review Deven! Good luck with your events!

  • Samuel from Ignite 2016

    December 2016

    Simpletix worked great for me

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    As a first time user of Simpletix I found the event setup process very easy with a logical progression. Simpletix gave my non profit fundraising event a professional quality registration and ticketing system at the most cost effective price. Will be using this again and very happy to recommend!

    Review Source: Capterra

    Response: SimpleTix, SimpleTix.com Inc.

    June 2017

    Thanks for your review Kelly!

  • Sally from Granite Springs Foundation

    Number of employees: 2-10 employees

    September 2016

    Safe Harbor Recovery Center Fundraising Event

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We needed a source to sell tickets for a fundraising event - had no prior experience with this and no idea how to proceed. SimpleTix was recommended to us, so got in touch with them and they walked us through the entire process from set-up to final close-out. We needed their help many times through the process - customer service was excellent and all of our needs/issues were taken care of in a timely manner. They also helped us with integration from the ticket sales to a merchant account so funds could go directly to our bank account. Very affordable - would highly recommend to anyone in need of ticket sales, donations, other sources of public funding.

    Pros

    After figuring out the set-up and working through several adjustments, found the software could do anything we needed done, including notifying participants, downloading customer lists, adding additional ticket pricing to accommodate donations, etc.

    Cons

    Took a little hunting to find exactly what was needed in a few instances, but watching the tutorials provided probably would have answered these questions and customer service was able to point us in the right direction and solve our issues.

    Review Source: Capterra

    Response: SimpleTix, SimpleTix.com Inc.

    September 2016

    Thanks for the kind words Sally!

  • Whit from World Compassion

    Number of employees: 11-50 employees

    September 2016

    Great software for free events

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I found out about SimpleTix through a DonorPerfect conference. This is a great service for us because our events are free to attend. SimpleTix offers their service for free to people who are offering free events so this has been a wonderful help to us.

    Pros

    A lot of features are included in the free version. Automatically emailing tickets to our attendees makes our event feel more professional. It also integrates with our DonorPerfect system which is helpful.

    Cons

    We run events in three different countries, and we couldn't really manage all of our events from one account. I ended up having to setup a separate account for each country. That's not the end of the world, but it does make it more confusing for the users in our office.

    Review Source: Capterra

    Response: SimpleTix, SimpleTix.com Inc.

    September 2016

    Thanks for your kind words Whit. We plan to add more features for Donor Perfect customers in the coming weeks.

  • Robin from Blue Ridge Booster Club

    Number of employees: 201-500 employees

    September 2016

    Great Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am using this for High School athletic events. This is totally new to me and I am not a professional, just a volunteer at our local High School. We needed a way to sell season tickets to our members in advance and make sure each ticket is only used once per event. Aron was quick to set up a system for me and he has been quick to respond when I needed help. My customers were extremely happy with the speed of scanning tickets. I would highly recommend this even to small non profits.

    Pros

    Easy ordering and easy scanning.

    Cons

    Printing... I need to print QR codes on address labels. I have not figured that out yet but I think it can be done with mail merge in Excel.

    Review Source: Capterra

  • Alison from Afterhours Entertainment

    Number of employees: 11-50 employees

    July 2016

    Great Customer Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Most amazing customer support ever. Super fast and awesome in every way. I would recommend to anyone based on this alone.

    Review Source: Capterra

    Response: SimpleTix, SimpleTix.com Inc.

    July 2016

    Thanks for your review Alison!

  • Julie from Northeast Ohio Branch of the International Dyslexia Association

    Number of employees: 2-10 employees

    June 2016

    Customer Support is the best, love that you can tailor your event to your organization.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I appreciate that each time I need some help they respond almost immediately. It is so helpful to know I can get a real person on the phone, text or email. Super Job!

    Review Source: Capterra

    Response: SimpleTix, SimpleTix.com Inc.

    July 2016

    Thanks for your review Julie!

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