Wonderful service - and it just works

Pros

Used a bunch of other ticketing systems for my events. Simpletix is affordable, has all the features I need, and it *just* *works*. Really nice change from many of the others I've tried. Also, customer service is amazing - they really go the extra mile - being super responsive and supportive. I upgraded to a plan I didn't need by mistake and within 20 minutes of contacting support, the CEO reached out personally to help out and quickly resolved the issue. Can't recommend them highly enough!

Cons

Nothing. Had a really good experience using it. Perhaps not the "prettiest" UI on the admin side, but looks good for ticket buyers and works flawlessly on both sides.

We're an annual community event that happens once-a-year, this is our first time using SimpleTix.

Organizing attendees for a five-day festival and contest, so we want to track who is interested in attending and be able to promote with discount codes and other perks. Also able to issue manual tickets, have them emailed, or sent as text to phone. Also lots of ways to set up your site with a theme, though I decided the standard look was the best for me. Honestly, I like having the ability to customize and this site allows so much customization. Also, they don't hold back all the features for the premium membership, they're generous with the features you get compared to other, more expensive sites even if you stick to the basic level. I would totally use the premium features, but we aren't at that budget level yet. However, under a less amount for each ticket is a great deal.

Pros

Everything I could imagine needing from this software is included in the basic features. The cost-per-ticket is less (less if you pre-print) AND SimpleTix helps us figure out the Square pass-through fees and include them in the service fee cost. Had no issues setting up Square. I like that anyone can use their phone to scan with the app. To be fair, at the time of this review I have used the website to setup a pretty decent ticket portal, but we haven't tested it at the door yet. We are excited that we can change the email form letters that people get when they order. I think getting actual labeled tickets makes the guests feel more confident as well.

Cons

I don't think it's a con, but in order to maximize the program/website, you may have to ask a few questions. There was no issue for me on that part, I received a more-than-thorough response any time I needed it. (I accessed help by phone and email, both were outstanding and easy.)

Customer Service Response is usually fast, but this company has oversold its capability. The server is consistently slow, and lots of bugs in the system.

I would not recommend this system; we will be abandoning it at the end of this season, even though we love the price.

Pros

The cost is very reasonable. The customer service person is usually fast to respond. However, when we point out to him that his server is slow, and the system is slow, he seems to gloss over that problem.

Cons

We have many, many complaints about the speed of the site, customers getting locked out, seats that were abandoned in the shopping carts being held as "unavailable" to future patrons (which means lost revenue). The back-end interface is confusing, and could use a real examination and streamlining. You can't always get to what you need, and I never feel like I know the exact steps to find something.

3rd year of using SimpleTix for a fund-raising event and wouldn't think of going elsewhere.

Pros

Software is easy to use and any questions/issues have been answered quickly/efficiently by the support staff. 1st year set-up required quite a bit of help to tailor our needs and help us understand how to make the most of the product. The support staff was great with this process. The 2nd and now 3rd year have been seamless. We were able to add a feature this year to allow contributors to make donations in addition to purchasing tickets for the fund-raising event, which should greatly increase our total contributions.

Cons

1st year took a little getting used to, but could be my lack of technical skills. Once things were explained by the support staff, found the software easy to use and navigate between the administrator/set-up functions and our website.

Great ticketing software with reserved seating features

Pros

The overdue review - Simpletix was able to solve my organization's need of providing reserved seating. With some learning, I was able to create a seating chart, assign differing prices to seats (even within different rows and seating blocks), and integrate the software to payment gateways seamlessly. The customer support I received was excellent, and really helped me (not knowing any css programming) customize the software per my requirement. The turnaround time for my queries was quite fast, with support available on weekends. Despite a couple of concerns as I have mentioned in the "Cons" section, I will definitely use Simpletix again for all of my ticketing needs in the future and recommend it to others.

Cons

One major concern I faced was that I had to redo the entire seating chart (with the complicated layout and the differing prices) 1 day before our launch due to some software issue. I did receive support for this, but I would have liked to avoid the last minute scramble. Also, updates to the code in the background caused a few minor changes, but I did get good customer support in addressing them. Finally, I found that the help and user guides were somewhat confusing in the way they have been organized, and can be arranged in a more intuitive fashion.