Fabulous Ticketing Software

Pros

SimpleTix handles every aspect of ticketing for our classes - from initial sales and roster creation to allergy alerts and easy communication with our guests. And much of it is automated - leaving time for us to focus on other things.

Cons

The only thing that would make our experience any better would be how our guests redeem gift cards. That we still need to do manually.

We're an annual community event that happens once-a-year, this is our first time using SimpleTix.

Organizing attendees for a five-day festival and contest, so we want to track who is interested in attending and be able to promote with discount codes and other perks. Also able to issue manual tickets, have them emailed, or sent as text to phone. Also lots of ways to set up your site with a theme, though I decided the standard look was the best for me. Honestly, I like having the ability to customize and this site allows so much customization. Also, they don't hold back all the features for the premium membership, they're generous with the features you get compared to other, more expensive sites even if you stick to the basic level. I would totally use the premium features, but we aren't at that budget level yet. However, under a less amount for each ticket is a great deal.

Pros

Everything I could imagine needing from this software is included in the basic features. The cost-per-ticket is less (less if you pre-print) AND SimpleTix helps us figure out the Square pass-through fees and include them in the service fee cost. Had no issues setting up Square. I like that anyone can use their phone to scan with the app. To be fair, at the time of this review I have used the website to setup a pretty decent ticket portal, but we haven't tested it at the door yet. We are excited that we can change the email form letters that people get when they order. I think getting actual labeled tickets makes the guests feel more confident as well.

Cons

I don't think it's a con, but in order to maximize the program/website, you may have to ask a few questions. There was no issue for me on that part, I received a more-than-thorough response any time I needed it. (I accessed help by phone and email, both were outstanding and easy.)

Customer Service Response is usually fast, but this company has oversold its capability. The server is consistently slow, and lots of bugs in the system.

I would not recommend this system; we will be abandoning it at the end of this season, even though we love the price.

Pros

The cost is very reasonable. The customer service person is usually fast to respond. However, when we point out to him that his server is slow, and the system is slow, he seems to gloss over that problem.

Cons

We have many, many complaints about the speed of the site, customers getting locked out, seats that were abandoned in the shopping carts being held as "unavailable" to future patrons (which means lost revenue). The back-end interface is confusing, and could use a real examination and streamlining. You can't always get to what you need, and I never feel like I know the exact steps to find something.

A quick an easy solution

So glad we found this program. It integrates very easily with Square which we already use. Setup and management are very easy.

Pros

This was so easy to set up! The customer support we received from the beginning was incredible. In our demo, not only did they show us around the program but the also helped us set up our first event! And, it is very easy to manage. Grateful to find this solution.

Cons

There are some limits to the reporting features that are a little frustrating, but for the cost, we can figure out the work around we need.

Well, I'm SOLD!

I have used many other platforms and so far this is my favorite.

Pros

The ease and flexibility of the software. The customer service is very responsive.

Cons

I'd like more flexibility in the return receipt email confirmation