We have used StarChapter for our organization (ASHRAE) since 2012 and for our organization (AEE) for 4 months. ASHRAE has 1900 members and AEE has 250 members. To summarize, this is a fantastic Website for any any size organization. When you are a new customer you have a bunch of templates to pick from and Customer Support (CS) gives you personal attention to get your site set-up. There is also a package to fit just about anyone's budget. Setting up meetings and sending out mass emails of any type is a snap.

1.Great Great Customer Support. Inquires are replied to promptly and accurately. 2.Most of the features you use regularly are intuitive. 3.The software has so many features that anything is possible to do. 4.Members can pay by credit card in advance for meetings. 5.Once you are set-up and using it it is very easy to maintain. 6.You can assign different tasks to your board (like someone for announcements or emails or treasury, etc.). 7.Easy to post all event pictures. 8.CS sets your site up to your specific requests. 9.There are tutorials and live webinars on everything with a Help Center to search.

1.If you REALLY REALLY want to get into the nitty-gritty of webmastering it is not intuitive but if you are adventurous you can learn. CS will also direct you. 2.Their newsletter feature sucks. We get around that by producing our newsletter with adobe/word and posting it on our site.

This has really brought our organization to a one-stop shop. We had files everywhere, and when people would drop off the board, sometimes we lost information. This allows us to keep it in one place and make the transfer easier for the Chapter.

It's a total package for our membership organization. It allows one program that can be easily transferred to the new board each year. No need to have separate files.

Some of the areas for managing the website are not easy to find, but once you have done it a few times, it starts to get easier. It would be nice to see what the regular member sees when adding items.It's hard to get everyone on the board together to train. Individual training is fine, but it is more beneficial together.It would be nice to have a calendar that members could pull up by month and see the upcoming events. And allow us to add events to the calendar that aren't specific to our chapter but interest our members.

It's just OK

There is nothing that stands out as something I like.I use it because for me there is no alternative.

No compatible with QuickBooksLimiting email programCS often takes too long to respond and they frequently refer you back to the tutorials. Lengthy steps to do produce a survey, newsletterVery limited use of graphics

Overall, I have had a great experience using StarChapter. It's easy to use, and the features are robust and helpful. The cost may be a bit steep for some, but the benefits far outweigh the cost.

StarChapter is an incredibly user-friendly and comprehensive online platform that allows organizations to manage their events, membership, and communications. The platform is easy to use and offers a wide range of features and tools to help organizations effectively manage their events.

Only negative aspect of StarChapter is the cost. It can be a little costly for some organizations to use the platform, especially if they are just starting out.