TicketSource

RATING:

4.8

(406)

About TicketSource

Free, professional-level online ticket sales system that’s incredibly easy-to-use and affordable to all. Promote, sell and manage any event in any venue. We’ve been in your shoes, experienced the same ticketing challenges and scaled the same ticketing peaks, so we’ve designed our ticketing system to be simple, cost-and-drama-free, basically, we get it. We are not faceless, rather we are good people, both passionate and keen to provide a valued service for the right reasons. If you want, you can talk to us, we’ve been in your shoes. Unlike other ticking providers, we have no contracts, hidden fees or complicated access tiers. Gain full access to our complete system through one single, easy to understand, affordable booking fee structure. There is no cost to you, as ...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

TicketSource Pricing

Our fully featured online box office is free for event organisers to use. There is no charge for recording your in-house cash, cheque and complimentary bookings. For paid events, a small booking fee applies to customers paying online. There are no contracts, hidden fees or complicated access tiers. We provide one single, honest, low-cost booking fee structure.

Free trial: 

Available

Free version: 

Available

Slide 1 of 5

TicketSource Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for TicketSource

1 - 5 of 406 Reviews

Anonymous

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

Fabulous.Made it so easy for me to sell tickets and promote my show.

PROS

Easy to set up in the first instance, very easy to operate both from a customers point of view and from an administrative point of view. Easily amendable and controllable for an admin, if changes needed to be made and on top of that, paid out extremely quickly.

CONS

Nothing, it worked perfectly for me. I found it perfect for what I needed - I really do not have any cons for this product,

Vendor Response

Thanks for the great review! We always appreciate feedback and if you do have suggestions on how we can improve, get in touch ;)

Replied May 2018

Angelica

Entertainment, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Island Shakespeare Festival LOVES TicketSource!

PROS

Being able to respond to folks quickly with questions and change their reservations in a flash, make our own maps, the customization, the TicketSource customer service.

CONS

The only thing that we couldn't figure out how to do was exchange for a ticket that was on a sliding scale to another performance - which I don't think was an available option. It would be great if it could be! But I'm sure you could have done if from your end if we had asked :)

Reasons for switching to TicketSource

Eventbrite was clunky and hard to customize to our needs. We found TicketSource, loved the customer service and the ability to make our mission, values, and pay what you will model function as a ticketing model!

Vendor Response

Hi Angelica, thank you so much for your glowing review, and we are pleased to hear your transition over to TicketSource has been so positive. We will pass on your feedback regarding exchanges.

Replied October 2023

Joseph

Museums and Institutions, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

3

FUNCTIONALITY

3

Reviewed October 2023

Fine

PROS

used for an event last year, was fairly average

CONS

Not as good as other event management tools

Vendor Response

Hi Joseph, thank you for sharing your experience of using TicketSource

Replied October 2023

Alison

Performing Arts, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2024

Excellect choise for Self managed event ticketing

Excellent choice for our needs as a community group.

PROS

Easy to set up and manage. Easy access through usual browsers on PC and phone, with addition of mobile app for Front of House . Multiple users with ability to set up different roles for each. Flexible to our requirements

CONS

Initially found it clunky in parts of the setup as some information was repeated per individual event, but got easier with more use.

Reason for choosing TicketSource

Other products required us to be set up as a company at company house as they only allowed Stripe as a payout method. Ticketsource allowed a simple bank transfer once our event were finished.

Vendor Response

HI Alison, thank you for sharing your experience with using TicketSource. We are pleased that you have found it simple to use now that you are up and running.

Replied February 2024

Kate

Performing Arts, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2021

Review

Very good. Would heartily recommend for amateur production groups.

PROS

Really helpful over the phone support when I started using the system.

CONS

It would be helpful to have a ticket sales report breaking down cash and online sales in one report

Reason for choosing TicketSource

Cheaper booking fee More user friendly and eye catching website

Vendor Response

Hi Kate, thanks very much for your review. Just to advise the sales report will give you a breakdown of payment types. Please get in touch with our support team and we would be happy to go through this with you.

Replied December 2021