TicketSource vs Xola
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4.6 / 5
Value for Money
4.6 / 5
4.5 / 5
Customer Support
4.8 / 5
4.8 / 5
Functionality
4.6 / 5
4.4 / 5
Last Review Written
September 12, 2024
June 17, 2024
Pros/Cons
Pros
- Its customer service is truly outstanding. On the rare occasions when we have had to contact them with a technical issue it is resolved quickly and efficiently.
- We have been using TicketSource as our sole provider for Box Office solutions now for just over a year. During this time, they have continued to improve what was already an excellent product.
- I called support once and they were super helpful. The icons that I placed on our website were easy to use and attractive.
Cons
- We are just starting to accept bookings on line and were very nervous about the things that could go wrong leaving our customers frustrated and angry.
- It seems to get stuck in one mode at a time. I have had problems with customers making bookings which Ticketsource has not notified me of.
- A few of our customers have reported problems printing their e-tickets but I can't comment on that.
Pros
- Their program integrates seemlesly with our website, making it easier for customers to complete their bookings. The customer support is great, they are very responsive and helpful.
- The strength of this company is the fantastic support it provides for its clients. This is both at the set-up stage, and also after implementation has started.
- My overall experience with Xola has been great. Also the customer support is awesome.
Cons
- I can't think of anything at this time. There have been a few time's that I have had issues with clicking the wrong thing accidentally.
- Sadly, business is still in its beginning stage so there is not a lot of interaction iv'e had with this software.
- Unable to quickly block of certain tours at specific times.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
