--- title: "TicketSpice Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of TicketSpice. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if TicketSpice is a good fit for you!" source_url: "https://www.softwareadvice.com/event-management/ticketspice-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Ticketing Software](https://www.softwareadvice.com/ticketing/) / [TicketSpice](https://www.softwareadvice.com/event-management/ticketspice-profile/) / TicketSpice Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/event-management/ticketspice-profile/) Reviews [Alternatives](https://www.softwareadvice.com/event-management/ticketspice-profile/alternatives/) # TicketSpice User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 105 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 92 reviews (88%) - 4 stars: 10 reviews (10%) - 3 stars: 0 reviews (0%) - 2 stars: 1 reviews (1%) - 1 star: 2 reviews (2%) ### Most mentioned pros - Purchasing tickets, tracking payments, adding donations, refunding tickets, and checking people in on the day of the event were all straightforward and intuitive. - I do prefer to use it more for events that we are preselling tickets rather than onsite ticket sales, but I've managed both successfully through this platform. - I am not ‘technically inclined’ at all, but was able to navigate setting up my event through Ticketspice with zero issues from beginning to end. ### Most mentioned cons - I often feel like I'm having to do a ton of searching and manipulating to locate basic fields. - It took a LOT of time and effort and we missed so many opportunities (I feel) since we could not secure their interest right away. - They told me it should be resolved "later today or tomorrow" which is just unacceptable. ## TicketSpice customer reviews Showing reviews 1-25 of 105 (page 1). ### Is it possible to give six stars? - Overall rating: 5/5 - Reviewer: Justin H. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used other for less than 12 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. TicketSpice has made selling tickets for our small workshops a breeze. Our older, less tech savvy community has had no issues using this solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how affordable this solution is. The transaction fee is minor and there are no monthly fees. As a small non profit, offering small workshops, this was seriously appreciated. #### Cons It took me a little while to realize the other solutions offered by WebConnex. We setup TicketSpice for an event before eventually using RegFox because it was more complex. --- ### Small company service with better than big company product - Overall rating: 4/5 - Reviewer: Teresa F. - Verified reviewer: Yes - Industry: Music - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros My experience with TicketSpice is that they want to partner with my business - they want me to succeed as much as they want to succeed. I know that's a bit of 'business speak' - and I've worked for Thomson Reuters, IBM, etc. so I know the lingo. But with TicketSpice this has been my actual experience. We switched from EventBrite to TicketSpice and have not remotely regretted our choice. They worked with us to customize our whacky ticketing tiers, their rates make everyone happy (us, our customers) and when I reach out to them, I feel that I am heard. #### Cons I would say that the only downside to TicketSpice is it's reporting. It's pretty static and the user interface is not streamlined in a way that makes managing whackey ticketing tiers easy. That said, I can easily get all my data out in excel and then manipulate on the back-end. I do wish the reporting was more dynamic. #### Reasons for switching to TicketSpice EventBrite fees were very high. There was no incentive to partner with us - other than keep our businss. TicketSpice fees are so reasonable. Yes, we like the cost savings. But more, I do feel like TicketSpice partners with us - if we succeed they succeed. Additionally, there was WAY more flexibility in setting up tickets, discounts, promos, etc. --- ### Not great customer service for customers with transfer issues... - Overall rating: 2/5 - Reviewer: Mandy A. - Verified reviewer: Yes - Industry: Entertainment - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Awful. There is no explanation about how ticket transfers work. And then customer service doesn't even try to help other than tell you to talk to event organizer. But could have at least explained how transfers worked on their site. Or anything other than I can't do anything. Also the "transfer" is misleading and false. It doesn't really transfer. It makes the person you "transfer" to pay for the ticket and then supposedly will refund your money. But nowhere in the screen where you can "transfer" your ticket does it explain that. So its misleading and misrepresented and the customer service never even attempted to explain that to me when I inquired or that if the recipient didn't claim the ticket within the 7day window it would come back to me. The minimum information that they could have told me but refused to. Overall POOR customer service. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Being able to log into site and see tickets in system. #### Cons The customer service refusing to even try to help me with transfer issues. Just kept saying there was nothing they could do or even explain how things worked. --- ### Best find after lots of research! - Overall rating: 4/5 - Reviewer: Hayley G. - Verified reviewer: Yes - Industry: Fine Art - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered Overall we are very happy with this product and using it for registration on our events! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easily customizable. Great customer service! Had all the features we needed and lots of ways to create features we needing, using other features. That might be confusing - but basically they have lots of ways to create options and services that may not be plainly available through their software. It's been really great! #### Cons There was a minor glitch in the middle of our festival that we were able to work around, but it caused about 30 minutes of panic. It was part user error, but also part back-end software glitch. However - like I said, it was minor. Also, it was a Saturday and someone from TicketSpice called me on my cell directly from their cell on their day off to make sure I got it figured out. #### Reasons for choosing TicketSpice More customizable. More features that we needed. #### Reasons for switching to TicketSpice More customizable. More of what we needed. --- ### Best Customer Service Around! - Overall rating: 5/5 - Reviewer: Sue C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered We needed a ticketing system for a large event that we took over last year. It needed to be something easy for me to set up and easy for our registrants to use. TicketSpice did not disappoint. It was easy to set up, and even when I encounter something I can't figure out, their customer service responds within minutes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have never had to set up a registration system to this extent and every single question I have has been answered within minutes. #### Cons Honestly, I can't think of anything I don't like. #### Reasons for choosing TicketSpice First and foremost it's because they replied to my questions asap. Second, they were by far the least expensive while being robust. Third, the ability to have money being accepted from our registrants is able to be transferred immediately to our bank account. --- ### Best Customer Service I Have EVER Had - Overall rating: 5/5 - Reviewer: Dana S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered I am able to streamline the process for myself & my customer to register for my workshops. Additionally, I can see a snapshot or detailed version of all financials. Just does the job of organizing everything & tracking so I don't have to do it manually. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They have every feature I was seeking and even more I didn't know existed but have come in handy. The multiple additions & integrations that you can use save money from using over platforms or apps because Ticketspice is a one-stop in my opinion. I am not great with computers & technology & it has been SO simple to use. If I ever get confused, the customer service reps are so responsive & friendly. I even had one respond ones after hours! #### Cons I haven't came across a con yet. If I do, I will reach out! #### Reasons for choosing TicketSpice They are more cost effective & I liked the customer service right away. All to often you contact companies & you aren't sure if you are speaking to a robot bc they are so scripted & emotionless. Not Ticketspice! --- ### User Friendly in all areas - Overall rating: 5/5 - Reviewer: Kathy S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered I was apprehensive to delving into this product, as I usually had other staff available. I was pleased at the ease to set up, the availability to chat with TicketSpice team, when I had questions. They don't make you feel like - duh! you should know this. Being responsive in a matter of minutes is key to the success. Thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros * The cost to the organization * The ease in setting up * The ease of use by the end user * The support team is phenomenal. Every time I have had a question or concern, the response is quick, helpful and supportive. This alone is worth it all. * The reports are so helpful and easily shared with my Board members. #### Cons Could use a little more detail when setting up. Some of us are not always intuitive or tech savvy when it comes to products like TicketSpice. To get it all set up and find a 2nd phase (webconnex) is needed. Yes, it should probably be a given on the clients part. Or alert them of this beforehand. #### Reasons for choosing TicketSpice Price Appearance Flexibility Customer Support #### Reasons for switching to TicketSpice Price Limitations in the pricing area we could afford Automatic transfer on a regular basis to our bank account The fees --- ### Awesome customer service and seamless use - Overall rating: 5/5 - Reviewer: Judith B. - Verified reviewer: Yes - Industry: Music - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered [SENSITIVE CONTENT] was amazing! She went above and beyond to assist me and had the patience of an angel. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TicketSpice is very easy to use. They have multiple ways to get support. #### Cons None. We are very happy with the product. #### Reasons for switching to TicketSpice Unhappy with service, expensive and TicketSpice has all the tools to be successful! --- ### [SENSITIVE CONTENT HIDDEN] is Amazing - Overall rating: 5/5 - Reviewer: ismael q. - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered Amazing. Service is everything. [SENSITIVE CONTENT HIDDEN] treated me like i was running a million dollar event. But in reality it was all free. Their company is not making much from us but still he took the time out to help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is pretty easy to use. Its just a matter of understanding what does what. Its like anything that is new. There is a learning curve at first. But after one event i now know what to do. The best was customer support by [SENSITIVE CONTENT HIDDEN]. He answered our message at 8pm at night and walked me through small issues. He fixed it all and made it amazing. #### Cons The donation part. We have a lot of users that want to go back in the ticket window and donate more. But they cannot really. But our event is unique where its free. #### Reasons for choosing TicketSpice the fact that they dont put their name and logo all over everything and the fair pricing. Now that i have experienced i am going nowhere. #### Reasons for switching to TicketSpice its too expensive they fee you to death. --- ### Play with a Pro LOVES TicketSpice - Overall rating: 5/5 - Reviewer: Jenna P. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered When I went onto the TicketSpice site during my research phase, it asked if I wanted to set up a call with [SENSITIVE CONTENT HIDDEN]. I said yes and selected time. From that first amazing phone call with [SENSITIVE CONTENT HIDDEN] to getting published - it has been a dream. I have been planning events for Non-Profits for 20 years and I have never worked with a more caring, responsive, and understanding Team. When I had a deadline to meet, [SENSITIVE CONTENT HIDDEN], helped me to add conditional formatting and to meet the vision in my head. I had very specific needs and no matter when, at what time, or what the question- [SENSITIVE CONTENT HIDDEN] was there to answer it and fix everything. TicketSpice for life! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User Friendly and intuitive setup. But the conditional formatting is where it's at! #### Cons That I didn't know about TicketSpice before #### Reasons for choosing TicketSpice The low fees, no add-on fees for everything, they really understood my needs as a charity group!! #### Reasons for switching to TicketSpice Fees and I was looking for a company that cares about their customer and their customers' needs! --- ### We love Ticketspice! - Overall rating: 5/5 - Reviewer: Jason C. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Extremely pleased, customer service is a text away, they’re helpful, real people. We can get good data, test out coupon codes in different advertising campaigns and see what our ROI is. I thought it would be hard to get customers to adopt, but they are! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s easy to use, I even can customize pages easily. There’s so many features, getting add ons, merch, opt ins etc. it’s helping our business sell tickets easier than ever. #### Cons I wish there was a landing page with all of our upcoming events and people can just visit one page, see our touring schedule and buy accordingly. --- ### Great for Charity Events - Overall rating: 5/5 - Reviewer: David H. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Our charity has been using TicketSpice for several years now. Moving from one year to the next is extremely easy, even when the people in the Ticket Lead role change. Support is very good through the chat system. And if there is not an off-the-shelf Help for your question, the personalized assistance is great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having a multi-use ticket was a key deciding factor rather than needing many tickets for each person. The online support has been wonderful. #### Cons Dealing with graphic elements that need to be certain sizes can be a challenge for a user that isn't tech savvy for dealing with the manipulation of graphics. But anyone that has spent much time dealing with making graphic-heavy presentations will not find it difficult. --- ### Thank You! - Overall rating: 5/5 - Reviewer: Ms Jacquelin W. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Superb #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent Customer Service - ease of applications - creative & fun functionality - quick response time - ease of adaptability - helpful video training. #### Cons At the beginning, it was difficult with 2-site to check; TicketSpice & Webconnect. Once we were all set, it was a breeze. #### Reasons for choosing TicketSpice TicketSpice was recommended by the Former Governor of the Kiwanis Capital District. #### Reasons for switching to TicketSpice Customer service. --- ### Outstanding! - Overall rating: 5/5 - Reviewer: Dustin M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love TicketSpice! Our non-profit hosts a variety of event-based fundraisers from a traditional fundraising dinner, to silent auction, to crawfish boil, to sporting clay shoot - so flexibility is of extreme importance. Here are a few of the PROs for TicketSpice: - Extreme customization (example: for our Shoot, we need not only a ticket purchased, but we need to know what gauge of shells, what type and size of shirt needed, etc. many custom pieces of information with each registrant). - Simplicity to use - Speed to create and publish - Ease of integration into current website - Retention of organizational identity/image - Flexibility in coupon codes, etc. - OUTSTANDING customer service! - Great cost when integrated with GivingFuel (which is ALSO AWESOME) I used EventBrite for several years, but it was clunky to use (old technology), it never looked like it belonged with our website or other materials, and it was expensive. I was so glad when TicketSpice became available with GivingFuel! #### Cons I honestly have not run into a CON with TicketSpice. It does everything I need... and probably has capability to do more, but I don't know what that could possibly be. --- ### Immensely better than Eventbrite!! - Overall rating: 5/5 - Reviewer: Danielle P. - Product usage: Used unspecified for unspecified - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered I signed up for TicketSpice for my conference website (www.LifeschoolingConference.com) after comparing a lot of different options. TicketSpice seemed to offer the most flexibility for the price and I also was really excited about the social networking options. I loved the idea of incentivizing my customers to share my event for an additional amount off their ticket! I was hesitant about the .99 fee TicketSpice charges per ticket, since the other option I was considering was a free Wordpress plugin, but it's still cheaper than Eventbrite and it has been well worth it! I just added a $1 fee per ticket, so in the end, I'm not really paying anything extra besides credit card processing fees. The flexibility of the program has been amazing! Unlike Eventbrite, I am able to set up my basic tickets, but then I can add what they call "actions" to create variables for each ticket. In other words, I have two basic tickets for my conference: Single and Family. But we also have a fair on Saturday after the conference. It is free for attendees, but others can also sign up just to come to the fair portion. I added actions so that when someone selects the Single or Family Ticket, they see the fair ticket with a $0 price, as well as an additional Speaker Luncheon ticket option. But if they select the $15 fair option at the beginning, then the single and family tickets disappear and the Speaker Luncheon option also remains hidden. Not possible with Eventbrite! Also, I have set up early bird, regular, and late tickets. With Eventbrite, I had to do each ticket for each length of time separately. It was confusing and time-consuming! With TicketSpice, I just created an action for each ticket. The coupon codes are also nice because I can add actions so that they can only be used in certain instances. For example, I had a Cyber Monday sale, so I added an action that the coupon could only be used on the specific date of November 28th. Worked perfectly! Finally, the customer service has been outstanding! I worked a lot during Thanksgiving week, but my questions through chat were always answered in a timely manner, even on Sunday...pretty important since one of my actions would have resulted in giving away all my tickets for free instead of only the first three sold! Ryan was so helpful and encouraging and even sent a video showing how to do what I needed to do. Can't say enough good things about TicketSpice!! Happy enough to take the time to write this long review! :) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Solid ticketing platform with low fees - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Research - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have used many ticketing solutions and found TicketSpice to possess all of the features we have needed from the more expensive solutions at a fraction of the price. Excellent product. #### Cons It would be great to have a rolling window of date availability for ongoing events. Otherwise, the software works great. --- ### TicketSpice comes through. - Overall rating: 5/5 - Reviewer: Gene P. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered My overall experience of TicketSpice has been great. The response from various people from TicketSpice has been quick . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very easy to comprehend and use. I like the different reports that are available. #### Cons I would make the software compatible with more versions of iphone for the use of ticket scanning. #### Reasons for choosing TicketSpice Admit One recommended TicketSpice after they no longer were able to provide their services I'm glad we changed to TicketSpice. #### Reasons for switching to TicketSpice Their product was no longer offered after the onset of the Covid Virus. --- ### ticketspice - Overall rating: 4/5 - Reviewer: bob p. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. works well with our goals and customers and POS #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros ease of use for us and customers, available 24/7 #### Cons slow customers service response time on critical matters --- ### No ticketed events without TicketSpice - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Performing Arts - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered As a start up, we needed to ticket events in a cost effective manner, that still made us look professional with a platform that is user friendly for nonprogrammer types. Ticket Spice was the perfect answer for us. As long as I'm at the helm of our production company, I will never use another platform to ticket source our events. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of putting together ticketing for a simple event to the most complicated, professional looking results, and helpful, timely customer service. #### Cons The only con I can think of is online customer service is offline on the weekends/Sundays. Sometimes that's when I'm working on the platform. But their online resources to find your own answers is really helpful sometimes negating the need to speak with someone directly! --- ### This was perfect for my needs! - Overall rating: 5/5 - Reviewer: Ron S. - Verified reviewer: Yes - Industry: Entertainment - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Outstanding. Perfect for my needs. Great customer service. Quick response to questions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of set up and use. No upfront costs. Outstanding customer service. As a one person operation this was ideal for my use. #### Cons Nothing comes to mind. There are no negatives that I can think of. #### Reasons for choosing TicketSpice One was eliminated because they had a minimum use policy. And the other looked too confusing to set up. --- ### Customer support [sensitive content hidden] - Overall rating: 5/5 - Reviewer: Joseph P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Excellent--appreciate the superb customer support and ability to talk with a "real" person #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Knowledgable, professional, and responsive to my questions #### Cons I have nothing negative to report about the service provided --- ### Stellar product, stellar support!!! - Overall rating: 5/5 - Reviewer: Shannon C. - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered I have used TicketSpice on events for about a year. When I first signed up, they had not yet launched the 4.0 platform, so all the TicketSpice pages for my first round of events were developed on the 3.0 platform. It was so easy to put together a snazzy event page, with a ton of customizable options. At the time, the only thing I was really missing was logic... And I found out at my event that the ticket scanning app was a huge battery drain! And then 4.0 rolled out... And also a new app that allows you to turn off the scanner without killing the app. Those were my biggest hurdles last fall, and they have been addressed. Regarding the team, EVERY contact I have had with them has been a stellar experience. They are friendly, engaging, funny, and oh, so smart... They have always been able to answer my questions and fix what I broke... :) Just this evening, I was working on an event page and had a question about setting up some logic to calculate a discount based on ticket quantities purchased, but it was almost midnight (Texas time). I decided to leave a message and wait for them to get back to me when they opened in the morning... But no... Eric responded within a minute or so, and not only did he answer my question, he wrote the logic for me, and then he took the time to make changes to the design of two of my pages so that my graphics looked better and worked better on a mobile platform. In all, he spent about an hour helping me tonight. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Flexibility, ease of use, packed with features, low cost, turnkey solution... To put it succinctly, I like EVERYTHING about this software. #### Cons Ummm.... ... --- ### Best web-based option for all your ticket sales needs - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Chemicals - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Create and customize virtually all aspects of free or paid ticket sales. Ticket spice allows you to choose how many customers per ticket, which is helpful when selling a table with multiple seats. Ticket spice also has GREAT customer service with their live chat features. #### Cons Ticket spice is very similar to another webconnex product, regfox. It is difficult to know when to use which option but regardless, is a great product. --- ### Pumpkinfest Ticketing System - Overall rating: 5/5 - Reviewer: Lisa M. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered The only problem we were solving was line ups. Going to an on line ticketing platform will eliminate the line ups and also us to allow only a manageable number of people on the farm at a time #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of the product. It is also a simple process for our customers to use. #### Cons There are no cons it does everything I need it to do. #### Reasons for choosing TicketSpice Many of the other farms had used them and they came highly recommended. I had many chats with people and they were very good to answer all of my questions. It was through the great custmer service that I decided to go with Ticketspice --- ### Great Customer Service - Overall rating: 5/5 - Reviewer: Steve M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Incredible customer service. Always quick to respond. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like about ticket spice is the quality and knowledge of all team members. They respond rater quick. It has never take long to resolve any question I've had. #### Cons I would like to be able to have meal choices and reserved seating to be an option on a templet ## More reviews [Next reviews](https://www.softwareadvice.com/event-management/ticketspice-profile/reviews/?page=2) --- TicketSpice Reviews, Pros and Cons - 2026 Software Advice