All Tix Reviews
1-25 of 162 Reviews
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Beatriz
Gambling & Casinos, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Tix Cares! *Best ticketing Company...Bar none.
I had no background on ticketing systems, Tix manager took me under his wing and now I can create events in minutes. Our reo gives a personalized customer service, based on your company's needs. He's patient and he has a great team, he's the very definition of a good manager. Experiencing a big ticketing company right now and it's disappointing of how poor the training and the customer service is. when you think of a big corporation you think they'll have and provide all tools needed to succeed. In reality, they care about the high fees and selling but not caring how it gets done. Tix cares about the success on both parties and they care about customers providing low fees. Each account is a priority to Tix, they help as much as they can. To a big company, 1 account is nothing, and they make you do the job for them. Tix also cares when creating a new venue map, their team must be geniuses because all I have to do is send them a PDF and they do the rest (at no cost), at the same time they let you know if something doesn't look right of if you missed a row or a seat number. They've saved me from a few mistakes and embarrassment, instead they help me succeed and look good to my superiors. If you're looking for a ticketing company Tix is the right choice. No question is stupid or not important to our rep, he never acts like he is too good to answer he never makes you call the appropriate person to help you, if you have an issue he's there. Thank you!
PROSCustomer service is the BEST! No words can describe the amazing service Tix provides. User friendly, reports can be customized, access to everything we need to create events. Creating a new venue couldn't be any easier! Service fees are the lowest. They are caring and patient, they listen to your needs and give you ideas on how create a better event than what you had in mind.
CONSNot many people know about Tix. If more people knew, Tix would be the #1 ticketing system in the world!
Stacey
Fine Art, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Tix makes ticketing easy
Mobile Opera began using Tix a year ago and from the beginning it was really helpful. The setup is intuitive and the processes are logical. The ease with which customers can navigate the ticketing process and the development tools for renewals and patron contact have improved our process greatly. The growth in early ticket sales in just our second year is impressive. Also, Tix' customer service is excellent with courteous representatives who are responsive and really know the answers. Tix is well worth the reasonable price.
CONSWE are pleased with Tix and do not wish to publicly review features that we are still learning of. You require an answer here but we prefer to address any questions or concerns to Tix directly.
Reasons for switching to Tix
We wanted an easier process that was more responsive to our development needs rather than a one-size-fits-all approach. Tix is very flexible.
Joan
Entertainment, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2023
tix review
been working with for many years.
PROSmultiple function options that help sort and set up
CONSintegration with credit card machine. easier understand of email management
MaryEllen
Sports, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Tix.com has been a Game Changer for us...
Overall Experience: Wonderful. Marvelous. Game Changing. I am now able to do many things that I could not do before: -Number one is that I have someone I can call with ideas, questions, problems, issues. [SENSITIVE CONTENT]always answers the phone, and she always helps me. -I can alert the kitchen to know how many fans are coming to the game tonight, so they know how many hot dogs to prepare, or how many pizzas to order. -I can measure trends in attendance - which Visiting Teams attract better crowds. -I can easily report our ticket sales and expected revenue for cash flow purposes. -I can know which games have more kids coming, or more adults...we can tailor to the expected crowd. So many metrics are available to our organization that we just never had before.
PROSTix.com has been a Game Changer for Humboldt Crabs Baseball. We started contactless ticketing during the Covid pandemic, and Tix.com was the software that made the most sense for us. We reviewed other software choices, and the customer service, user-focus, and fast set up was just not there. We have CONTINUED with Tix.com for many reasons, but I would especially highlight the EXCEPTIONAL, WORLD CLASS customer service. We have a Tix Account Manager who always answers the phone when I call. She knows me. She knows how to fix my issues. Also important is the ease of getting up and running quickly on this platform, the ability to track our sales in real-time, and the ability to easily produce informative reports.
CONSSometimes the database is slow to navigate. Sometimes this happens when I am sorting through large amounts of records and I don't really know what I am looking for ( trying to help a customer of mine when they have messed up a purchase ). Once in a while I need to call with an urgent problem when it is "after hours". We are a baseball team and our games are often at night. We have been locked out of the database when fans are streaming into the ballpark, and it can take a while to get help in these situations. Minutes are critical to us when the gates open. The person who answers the phone has to collect a lot of information from me about my account and what the problem is, and then the person who can help takes time to call back. I get it. But if there were a way to streamline this process, it would avoid a critical cardiac event on my part. Maybe if I had a User Code or a User Number that would be "one stop shopping" for delivering the critical information about my account to the Helpers on the other end of the line...? Dunno. It does not happen often, so it's not a deal-breaker by any means. When I finally get to the helper-person, they are always helpful. I will say that some of it is a training issue on our side, but faster/more responsive connection to helpers "after hours" would be a definite plus.
Reason for choosing Tix
No other product had the ease of implementation (quick to set up, quick to learn), combined with great customer service. [SENSITIVE CONTENT], our Tix Account Manager, is a major, major reason that Tix.com has been such a success for us. When I call, she answers the phone. When I am in trouble, she helps. When I screw stuff up, she fixes it or helps me understand what needs to be done. Other products leave you on your own, or assume you have a dedicated person to manage ticketing. For me, ticketing is one tiny slice of what I do. Tix.com is quick, easy and intuitive, and has awesome, helpful people like Iris...all of these features are CRITICAL for our organization.
Reasons for switching to Tix
We had worked with Vendini for several years in a limited way. We offered online ticketing as an option for folks who wanted that, but we also sold tickets at the gate ( which we no longer do). Vendini was fine, but they sold out to AudienceView. AudienceView was impossible to implement in a timely fashion - no customer service, slow response to problems, every time I called there was a different person )if they even answered the phone), so I had to start from scratch with every issue. They were terrible.
Laura
Performing Arts, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Easy to use, fantastic support!
Tix has been a breath of fresh air for our ticket office after coming from AudienceView Professional. The software was easy to learn and get set up with and is surprisingly feature-rich, bringing us more options and more advanced options to work with. Couple this with truly great customer support from not only our Tix rep, but also the support and development teams, and you have a ticketing system that probably isn't beatable for the price!
PROSExcellent tools for setting up events quickly and easily, including great discount and email management programs that make applying the same setting to multiple events a breeze! User interface for administrators and users (ticket-buyers) is straightforward and clean. Customer support is fantastic!
CONSReporting is different from what we are used to. There are a lot of different reports, and figuring out what we needed for our accounting has taken some time. That being said, we are very particular with our accounting, so this may not be a problem for other institutions.
Carleton
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed April 2016
Couldn't be more pleased with Tix, Inc.'s web based Box Office software!
After much research into the various vendors for on-line ticket sales, Zanesville Community Theatre, Inc., a small community theatre in Zanesville, Oh, made the leap into on-line and and off-line credit card sales in June 2004 with Tix, Inc. At the time, ZCT didn't have the CC transactions necessary to support our own merchant account. Tix, Inc. supported us with their merchant account. Furthermore, our representative (Silvia Mahoney) since day one has been patient with us and helped us to go from a completely manual (and time consuming) method of selling tickets to a method using on-line sales and off-line box office sales. Picking their own seats is very popular with our customers. We print our tickets on-demand to mail to our customers or hold for pickup. The Tix, Inc. Box Office software interfaces well with the Boca Systems ticket printers we use. Fiscal reports are much easier and take much less time than the manual method we used to use. Since June 2004, we now process over 80%-95% of our sales in CCs both on-line (card-not-present) and Box Office (card-present) using Tix, Inc.'s Box Office software. Due to our increased volume in CC sales, we recently switched to our own merchant account. As the Tix, Inc. Box Office software is web based, ZCT's Box Office staff can work at home to process ticket orders. Once they arrive on-site, they can batch print the days tickets and have them all ready for the customers. ZCT is an all volunteer community theatre, having no paid staff members. We seat 92 per performance and each of the 6 shows we present run for two consecutive weekends. Many shows are sell-outs and without Tix, Inc. at our side I think our customer's experience would suffer. Thank you Tix, Inc! Carleton Underwood, Treasurer Zanesville Community Theatre, Inc. http://zct.org/box-office/
Vendor Response
We appreciate your feedback, Carleton. Migrating from a manual ticket sales method to an online ticketing solution can be a time consuming process, and we're glad we were able to help you streamline your entire ticket sales process to ease your workload. We strive to provide the best overall experience for both you and your customers, and appreciate that you're completely satisfied with our system. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
Replied June 2016
Jennifer
Religious Institutions, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
TIX is the answer we needed--Great support and patron experience
We wanted an easy-to-use system where patrons could select their own seats for events in a 1500-seat venue and our smaller 450-seat theater. Going from our old paper system to TIX was a great decision. We were looking for a reasonable fee structure and solid customer support--TIX has both. Another feature that was important for us was to be able to hide the fee for certain events and TIX makes that easy to do. Sales reports, customer data and back-end management are easy to use and the TIX help library is excellent--anything I have not been able to figure out has been quickly responded to from TIX support via phone or email. I've also been impressed by the personal rapport of my support specialist--when I call, she knows who I am and is familiar with our organization's venues and events. I'm sure she has many clients to attend to, but I have had excellent response to each call or email--always within the same day! Many of our patrons are older and I have heard nothing but positive responses from those who have attempted to make online purchases through TIX. We have some who call or walk in for a "box office" experience, and those orders are easily handled. Since our TIX site is branded to look like our own website, many purchasers do not even recognize they have left our website to make their purchase. TIX is exactly what we were looking for.
PROSPatron experience is excellent. Help library is great. Customer support is excellent.
CONSSometimes the reports do not output to excel correctly, but the developer said this is a known issue and is being resolved.
Vendor Response
Jennifer, thank you for your glowing and comprehensive feedback! We're glad to hear that Tix has improved your ticket sales process and that our service and support team have made your experience with Tix overwhelmingly positive. Its nice to hear that your customers have enjoyed their online purchasing experience. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
Replied December 2016
Monica
Events Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Tix is a great partner for our venue
The personalized service we receive makes Tix a valuable partner in operating a successful venue. As a local government-owned facility, cost controls are not only important; they are subject to governmental review. Tix offers all desired features at a demonstrably competitive price.
PROSTix is easy to use for staff and customers. I have shopped the competition and appreciate the pricing and service that Tix provides. We benefit from Tix keeping our venue in focus throughout the customer interaction with landing pages etc. reflecting our name in the forefront.
CONSNot all of the features of some legacy reports have been integrated into the newer reports that can be created. Some minor features (like changeable tax rates and ticket text for printing) are not as easy for us to adjust, fortunately [SENSITIVE CONTENT] is always happy to make changes for us.
Thomas
Entertainment, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Fantastic Service
We are a performing arts venue of around 600 seats. I spent a lot of time asking colleagues thoughts on what ticket selling service to choose. I received quite a few options, but after doing my homework, we went with tix. Some of those colleagues had to regroup when their service changed prices or closed down entirely. I've been happy with tix since day one. Questions get answered promptly. We use volunteers (retirees) to staff our box office and, to be honest, they can struggle with all things computerized. It's been so helpful that tix emphasizes their approach of prompt problem solving, no judgement, make it easy to get the job accomplished.
PROSWe've used tix for several years now, after doing much research on other ticket selling services. I find that it's easy to navigate, there is outstanding support and I've never had a question that wasn't fully answered promptly. The reports are complete and help us market and manage with ease. tix provides us with a comprehensive service for our venue.
CONSI really don't have anything that I could list here.
Reason for choosing Tix
tix provided a comprehensive service. I also think it's important to note, that I do not have a contract for this service. If I was unhappy, I could switch in a millisecond. Guess what? The thought of leaving to another service has never crossed my mind - I'm totally satisfied and have been since day one.
Steven
Education Management, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Fantastic Software!
PROS
Fantastic Software. It works perfectly for us.
CONSThis ticket software is perfect for what we use it for.
Shadoe
Fine Art, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Thoroughly enjoy tix!
My overall experience with TIX has been a great one and Iris has been a wonderful human to work with.
PROSUser friendly and ease of use and customizability to fit our needs.
CONSI don't have any cons for tix at this time.
Reason for choosing Tix
The ability to customize tix.com to fit our needs coupled with the affordability and use of data analytics.
Reasons for switching to Tix
The ability to customize tix.com to fit our needs coupled with the affordability and use of data analytics.
Dustin
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2016
Tix.com the service to use
Interface is easy to use, customer service is quick to respond and handle problems. Steve Moore, our rep is always super helpful.
PROSEverything all in one place and easy to access.
Vendor Response
We appreciate your feedback, Dustin. We're happy to hear you've had no issues working with our system and that Steve has been there to help with any questions you may have. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
Replied December 2016
Katie
Environmental Services, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Tix Review
I had a great experience using Tix, and I am very thankful for all the help I received from our [SENSITIVE CONTENT]. [SENSITIVE CONTENT] was very knowledgeable about Tix, and she was incredibly helpful during the process of setting up our account, creating our events, and generating reports. Her prompt responses to questions were greatly appreciated!
PROSThe Tix software is fairly simple and easy to use.
CONSThe software was easy to use, and I don't have any recommendations for improvement.
Pamela
Entertainment, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
I always get the answer and instruction that I need from a friendly staff.
Simplicity of use, affordable price and consistent tech support.
PROSThe software is straight forward in it's set up. To set up an event, one simply clicks through the pages inserting production information and then it's finished. If there are modification, that is easily done by clicking on "modify event". An instruction video along with tabs and menus walk one through the steps and tech support always has a real person available, not automation.
CONSOur company is in North Carolina and Tix.com is in California. The time difference is the only issue, but even with that, there is an emergency number so support is always available.
Michael
Used free trial
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
Reviewed March 2015
Tix Review
Overall Tix.com has done a great job for my company. Patti has been outstanding and always eager to help with any issue that may arise. I would like to see more youtube videos how to operate analytic for Tix. I don't use the analytics that often and could refer to a youtube video to refresh my memory. The report I use most often is pulling concert attendees and inserting their email address into MailChimp. Also wish there was a way customers could download dates to their calendar when purchasing tickets.
Vendor Response
Michael, thank you for your review. We're glad Patti has been such a big help to your organization. Our system includes a section of video tutorials for some of our most popular programs, but we're always looking for videos to add to our collection. If there's a specific topic you'd like to see covered, just let us know! As we continue to improve our system we're looking for new features to add, so we'll be sure to take your calendar suggestion into consideration. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
Replied December 2016
Robert
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed May 2015
A great product.
The only complaint I have had is from my customers is they find the task of recovering thier password to be too difficult. I understand the method that is being used and the reason for having it done in a more secured fashion. The only complaint I get from our box office people is the difficulty of making changes to a customer order. It seems that when you are trying to make a change to an order it can be awkward where you end up having to start all over. I would like to see an easier way in which changes can be made. Also recently we have run into situations where a customer has purchased through Tix for a different venue and are unable to order tickets thru us because they have the same email address. Please don't consider the above as complaints but suggestions. I think it's a great program and fantastic customer service. I would recommend Tix without any reservation. Thanks for all your hard work in continuing to make this such a great program to use.
Sebastian
Used free trial
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed May 2016
This has made running a theater and selling tickets on-line so much easier!
Tix has been a great addition to my business. I was searching for a company that would allow me to use my own credit card processing while still allowing me to have all the benefits of a ticketing software. Once I got the hang of the software it has been really easy to use and if I ever have a problem or issue I can call or e-mail my account rep and he helps me fix the situation. I have been extremely happy with this software and I really like the fact I can make adjustments or changes to a show or production on the fly with a computer or a smart phone.
Vendor Response
Sebastian, we're happy to know that our system has been a great addition to your business and that we've helped facilitate your ticketing process. We're glad that you've gotten comfortable enough with our system to make your own adjustments to your events as you see fit. We pride ourselves on putting the power in your hands, so thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
Replied June 2016
Cheryl
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Customer service is stellar. We couldn't be happier
Easy to use, navigate, personalize and access. Makes accounting and customer tracking so easy. Reports are easy to access and save, and multiple formatting makes it possible to integrate organizational files.
CONSThere's very little negative I can say about Tix. Beginners might find the wide variety of choices a little intimidating at first, but video tutorials are easy to access and understand, and learning the software goes pretty quickly.
Jacqui
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed February 2016
Great Program-Great Staff
We have been using Tix for over 3 years now and couldn't be more pleased. Our business is extremely flexible with our customers and we often have exceptions and changes we need to make in terms of the tickets our customers are buying from the website. The staff at Tix is always really helpful and easy to work with. They also respond extremely fast and regardless of how many times we reach out to them, they are always pleasant and extremely helpful. Their prompt service in return allows us to provide fast service to our customers and we appreciate that. Thanks for all you do!
Vendor Response
Jacqui, we are glad to know that our responsiveness has allowed you to provide a high service level to your customers. We appreciate your business and look forward to working with you for years to come. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
Replied March 2016
Kathryn
Used free trial
OVERALL RATING: