Tix has been a breath of fresh air for our ticket office after coming from AudienceView Professional. The software was easy to learn and get set up with and is surprisingly feature-rich, bringing us more options and more advanced options to work with. Couple this with truly great customer support from not only our Tix rep, but also the support and development teams, and you have a ticketing system that probably isn't beatable for the price!

Excellent tools for setting up events quickly and easily, including great discount and email management programs that make applying the same setting to multiple events a breeze! User interface for administrators and users (ticket-buyers) is straightforward and clean. Customer support is fantastic!

Reporting is different from what we are used to. There are a lot of different reports, and figuring out what we needed for our accounting has taken some time. That being said, we are very particular with our accounting, so this may not be a problem for other institutions.

Mobile Opera began using Tix a year ago and from the beginning it was really helpful. The setup is intuitive and the processes are logical. The ease with which customers can navigate the ticketing process and the development tools for renewals and patron contact have improved our process greatly. The growth in early ticket sales in just our second year is impressive. Also, Tix' customer service is excellent with courteous representatives who are responsive and really know the answers. Tix is well worth the reasonable price.

WE are pleased with Tix and do not wish to publicly review features that we are still learning of. You require an answer here but we prefer to address any questions or concerns to Tix directly.

been working with for many years.

multiple function options that help sort and set up

integration with credit card machine. easier understand of email management

Overall Experience: Wonderful. Marvelous. Game Changing. I am now able to do many things that I could not do before: -Number one is that I have someone I can call with ideas, questions, problems, issues. [SENSITIVE CONTENT]always answers the phone, and she always helps me. -I can alert the kitchen to know how many fans are coming to the game tonight, so they know how many hot dogs to prepare, or how many pizzas to order. -I can measure trends in attendance - which Visiting Teams attract better crowds. -I can easily report our ticket sales and expected revenue for cash flow purposes. -I can know which games have more kids coming, or more adults...we can tailor to the expected crowd. So many metrics are available to our organization that we just never had before.

Tix.com has been a Game Changer for Humboldt Crabs Baseball. We started contactless ticketing during the Covid pandemic, and Tix.com was the software that made the most sense for us. We reviewed other software choices, and the customer service, user-focus, and fast set up was just not there. We have CONTINUED with Tix.com for many reasons, but I would especially highlight the EXCEPTIONAL, WORLD CLASS customer service. We have a Tix Account Manager who always answers the phone when I call. She knows me. She knows how to fix my issues. Also important is the ease of getting up and running quickly on this platform, the ability to track our sales in real-time, and the ability to easily produce informative reports.

Sometimes the database is slow to navigate. Sometimes this happens when I am sorting through large amounts of records and I don't really know what I am looking for ( trying to help a customer of mine when they have messed up a purchase ). Once in a while I need to call with an urgent problem when it is "after hours". We are a baseball team and our games are often at night. We have been locked out of the database when fans are streaming into the ballpark, and it can take a while to get help in these situations. Minutes are critical to us when the gates open. The person who answers the phone has to collect a lot of information from me about my account and what the problem is, and then the person who can help takes time to call back. I get it. But if there were a way to streamline this process, it would avoid a critical cardiac event on my part. Maybe if I had a User Code or a User Number that would be "one stop shopping" for delivering the critical information about my account to the Helpers on the other end of the line...? Dunno. It does not happen often, so it's not a deal-breaker by any means. When I finally get to the helper-person, they are always helpful. I will say that some of it is a training issue on our side, but faster/more responsive connection to helpers "after hours" would be a definite plus.

I had no background on ticketing systems, Tix manager took me under his wing and now I can create events in minutes. Our reo gives a personalized customer service, based on your company's needs. He's patient and he has a great team, he's the very definition of a good manager. Experiencing a big ticketing company right now and it's disappointing of how poor the training and the customer service is. when you think of a big corporation you think they'll have and provide all tools needed to succeed. In reality, they care about the high fees and selling but not caring how it gets done. Tix cares about the success on both parties and they care about customers providing low fees. Each account is a priority to Tix, they help as much as they can. To a big company, 1 account is nothing, and they make you do the job for them. Tix also cares when creating a new venue map, their team must be geniuses because all I have to do is send them a PDF and they do the rest (at no cost), at the same time they let you know if something doesn't look right of if you missed a row or a seat number. They've saved me from a few mistakes and embarrassment, instead they help me succeed and look good to my superiors. If you're looking for a ticketing company Tix is the right choice. No question is stupid or not important to our rep, he never acts like he is too good to answer he never makes you call the appropriate person to help you, if you have an issue he's there. Thank you!

Customer service is the BEST! No words can describe the amazing service Tix provides. User friendly, reports can be customized, access to everything we need to create events. Creating a new venue couldn't be any easier! Service fees are the lowest. They are caring and patient, they listen to your needs and give you ideas on how create a better event than what you had in mind.

Not many people know about Tix. If more people knew, Tix would be the #1 ticketing system in the world!

After much research into the various vendors for on-line ticket sales, Zanesville Community Theatre, Inc., a small community theatre in Zanesville, Oh, made the leap into on-line and and off-line credit card sales in June 2004 with Tix, Inc. At the time, ZCT didn't have the CC transactions necessary to support our own merchant account. Tix, Inc. supported us with their merchant account. Furthermore, our representative (Silvia Mahoney) since day one has been patient with us and helped us to go from a completely manual (and time consuming) method of selling tickets to a method using on-line sales and off-line box office sales. Picking their own seats is very popular with our customers. We print our tickets on-demand to mail to our customers or hold for pickup. The Tix, Inc. Box Office software interfaces well with the Boca Systems ticket printers we use. Fiscal reports are much easier and take much less time than the manual method we used to use. Since June 2004, we now process over 80%-95% of our sales in CCs both on-line (card-not-present) and Box Office (card-present) using Tix, Inc.'s Box Office software. Due to our increased volume in CC sales, we recently switched to our own merchant account. As the Tix, Inc. Box Office software is web based, ZCT's Box Office staff can work at home to process ticket orders. Once they arrive on-site, they can batch print the days tickets and have them all ready for the customers. ZCT is an all volunteer community theatre, having no paid staff members. We seat 92 per performance and each of the 6 shows we present run for two consecutive weekends. Many shows are sell-outs and without Tix, Inc. at our side I think our customer's experience would suffer. Thank you Tix, Inc! Carleton Underwood, Treasurer Zanesville Community Theatre, Inc. http://zct.org/box-office/

Not thrill with pronouns listed on emails from the team. This is divisive / political and has no place in the corporate world but Customer service makes up for it.

Easy to use! Great customer support! I highly recommend Tix.com

Cant keep my credit card on file but other than that all is good.

It's all good. If I have any issues, customer service [SENSITIVE CONTENT] is very quick with a resolution response.

It is very user friendly. When we switched ticketing agents, no issues uploading existing customer information. So far, has met most of our needs.

One feature that would be helpful to me is, in the "sell" mode, when cursor is hovering over a seat, would show who purchased it.

I had a great experience using Tix, and I am very thankful for all the help I received from our [SENSITIVE CONTENT]. [SENSITIVE CONTENT] was very knowledgeable about Tix, and she was incredibly helpful during the process of setting up our account, creating our events, and generating reports. Her prompt responses to questions were greatly appreciated!

The Tix software is fairly simple and easy to use.

The software was easy to use, and I don't have any recommendations for improvement.

Fantastic Software. It works perfectly for us.

This ticket software is perfect for what we use it for.

GREAT,Great! Service

TIX does a great job keeping up with industry changes and customer needs.

Would like an easier method to add events to icalendar.

My overall experience with TIX has been a great one and Iris has been a wonderful human to work with.

User friendly and ease of use and customizability to fit our needs.

I don't have any cons for tix at this time.

Interface is easy to use, customer service is quick to respond and handle problems. Steve Moore, our rep is always super helpful.

Everything all in one place and easy to access.

System administration is easy User interface is clean and intuitive Box Office and Online sales process is a piece of cake Customer support is top notch Reporting is extensive Fees are extremely reasonable Why only four stars? I never give 5 stars. Every product and service can always improve. Tix has a few features that could be improved upon. That being said they do update the product, and are always trying to make things better. Any of my "cons" would be very minimal - and may already be getting addressed for future development. We reviewed many Box Office Management solutions before selecting Tix. For our requirements - Tix fits the bill. You will not be sorry if you choose Tix as your Box Office management solution. It can do all that most people need, and more. In my humble opinion it's the best option out there for budget conscious promoters/venues - but still offering best of breed features. If budget isn't an issue for you - use Tix anyway. It will likely still meet or exceed your needs, and allow you to save a little money in the process.

We are a community theater that puts on 3 or so shows a year. Tix.com is easy to use and has support that gets directly back to you and help you!

Extremely easy to use. We do a lot of the same type of shows, so having features that allow us an easy way to setup 6 performances is a real benefit.

Nothing. We haven't had any complaints at all. I would say the cost, but in the end it costs us about what the credit card swipe fees would cost.