About Tripleseat


Tripleseat is a web application specifically designed for hotels, restaurants, and special venues to help manage sales and events. These tools help users oversee the catering business planning process by allowing detailed tracking of all aspects of the event. Tripleseat also offers the ability to accept payment, which eliminates the need to own a separate system for this functionality. 

Users can prepare and customize general, sales and financial reports in order to gain insight and target potential customers. Additionally, the software integrates with iCal, Microsoft Calendar, Fishbowl.com, Google, Constant Contact, and MailChimp for automatic calendar synchronization.

Electronic signature functionality eliminates the need for pen and paper, allowing users to sign documents online through the system. 



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Supported Operating System(s):

Web browser (OS agnostic)

151 Reviews of Tripleseat

Average User Ratings

Overall

4.80 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(129)

4 stars

(18)

3 stars

(1)

2 stars

(2)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 151 reviews

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October 2018

Lauren from Weber Grill Restaurant

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

October 2018

The system every Private Dining Sales person has been waiting for!

I had the pleasure of being introduced to Tripleseat at a previous job, and that company unanimously agreed for all of the concepts to make the switch to their program. It was better than the other options out there at the time, and made the most sense. After working with everyone while being at that company, I brought them on board to my current employer. Their sales team, support team, training team, all of them, are so friendly, and helpful! There is no question too small, or request too large to be considered. I am a big fan, and would recommend them to anyone looking for a new booking system in a heartbeat.

Pros

My favorite part of TripleSeat is that everything makes logical sense, and is able to be customized to your needs. When inputting the information, you don't have unnecessary steps in order to get your basic needs into the system. If I have a brand new manager who only gets a date, time, number of guests, and the host's contact info, they can (within minutes) get them a contract. At the very least they can send them an email with menus and instead of loosing a sticky note, have it tracked so I can follow up.
Truly this was made for the Sales person in mind, with how the data is tracked, and how much time it saves.

Cons

My only wish for the software, was that it would allow for you to track correspondence directly with a contact and not having it connected to an event. There doesn't seem to be a way to pull up someone who is in your data base, and just send them a prospecting email, or share with them updated menus or promotions. You have to export their contact information and email, or use a previous event.

October 2017

Laura from Gulf Drive Cafe

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Best event planning software on the market

Everything from being more organized, more efficient, client management, lead management to cost and financial analysis.

Pros

What is not to love? It has every feature and function that I need to keep me organized. We have over 200 weddings and events per year in a multi-million dollar waterfront restaurant, and Tripleseat is basically my right arm. I use it for everything from its calendar, creating BEOs and contracts for the clients, food and beverage cost management, etc. I also have demo'd similar products and have chosen to stay with Tripleseat because they have everything I need, and even things I didn't know I needed!

Cons

There really aren't any cons to list here - anytime I have needed something, I just talk to their customer service team and they explain where it is, or add it for me. For instance, I wanted better reporting on lead sources and where the business was coming from, and they added a custom report for me the next day!

October 2018

Paige from SOL Cocina/solita Tacos & Margaritas

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Switched from Caterease and could not be happier!

Pros

The functionality of Tripleseat is day and night from our previous provider. I love that I am able to figure out anything questions or modifications on my own because it is so easy to navigate, If I do have a questions that is tricky, there are many ways to reach out and get help in a timely manner. When we started up with TS, we were in a time crunch because our previous provider was about to go dark on us. TS expedited our menus and start up without me even asking and made it a complete breeze to being. I was so impressed and appreciated everything from start to finish while brining on TS that I asked my rep to forward a email to the CEO. The CEO himself reached out to me within hours to thank me. SO IMPRESSED with this company, product, service!!

Cons

We have been with Tripleseat for over a year now and my only con would be the reports section of the software. It is'nt not as user friendly as I would hope and seems limited. I would like to be able to customize this to use for reporting more.

October 2017

Erin from Shaw's Crab House

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

October 2017

Tripleseat is a life saver in the event planning world!

I'm happier and more productive at work. We also have happier customers who feel better taken care of. We are more thorough and proactive and our guests can tell. It also helps us stay on top of past guests/events so we remember to stay in touch and keep them coming back!

Pros

It really helps me and my team stay organized and better work together. Since transitioning to Tripleseat, all members of the team can work on each event instead of us each working in our own bubble. Events are more thorough, cohesive and guests get better attention. The tasks in the system are the best "task management" tool I've come across.

Cons

It sometimes feels that the help desk doesn't listen to you when you're trying to voice a complaint/error. They're quick to blame you or your other software before they even try to understand the issue and almost refuse to get on the phone with you.

August 2018

Lauren from Harpoon Brewery

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

August 2018

Changed the way we do business!

Tripleseat has truly been a game changer for us! We are definitely happy with their services, however we would love to see some custom changes in the near future.

Pros

Previously, all of our event leads were coming in directly through email and we were tracking by typing them into our outlook calendar. Stone ages, I tell ya! Now, our entire events team has access to all conversations, can edit contracts at any given time and are able to cut down our response time in half. Tripleseat has been a huge improvement for us!

Cons

Some of the customizations and communication pieces aren't super helpful. We've had an issue with multiple emails being sent to our shared inbox, but received very little help to fix the problem. Additionally, the email thread is very hard to read sometimes when the body of the email is copied in. The communication flow could be a lot cleaner. We also would like to see a place where we can store data regarding the event (post event), particularly follow up notes.

January 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

Tripleseat after 1 Year

Training was quick and easy and support has been extremely good. The transition did pose some problems, as trying to make our systems fit into Tripleseat took some true trying and testing, and it seems we're still making changes. But overall it feels like a good fit. Anxious to explore the new reporting platform!

Pros

Accessibility. We'd previously used another catering software which needed to be accessed via an interface, which took time and was often frustrating with spotty wifi. Also, the platform is completely web-based, so accessing it on a PC or a Mac device is easy.

Cons

The fact that merged documents are .pdfs. It would be so much better if documents, such as contracts and/or especially Banquet Event Orders could be merged to .Word docs, which may be edited (page breaks!) after merging. It's supposed to be views on a screen, rather than printed, but our Chefs still require everything printed, so it's a hassle going back and forth between the document and the print/screen.

October 2017

Nicole from TAO Group

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Tripleseat has made my job so much easier!

Ease of doing my job, tons of time saved.

Pros

The best feature in Tripleseat is the ability to make a change once, to multiple documents. This saves so much time and energy! I love the ability to completely customize the program itself, too. Reporting has never been easier. Simply select what you want to see, then generate. Their helpdesk staff are incredible as well--very speedy and informative. Overall, could not do my job without this software system!

Cons

The only downside is not being able to print calendars. I do understand the reason though--Tripleseat is meant to be current and up-to-date at all times. Once you print the calendar it is no longer accurate, essentially. However, there is still a need for printed calendars in my job.

January 2019

Sarah from Harvest

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Tripleseat

I truly enjoy working with Tripleseat. The account managers are awesome! They are always there when needed, answer questions so quickly. It is very easy to learn. I have been working with them myself for over 5+ years and its been a pleasure.

Pros

Very easy to use. The staff and help team is amazing. They will help create reports, customize your account to best fit your needs and give recommendations on how to better use their system.

Cons

Not connecting to all reservation sites. We use Reserve Reservation System and Triplseat does not connect to their system so when a reservation is made in Tripleseat we have to input it again into our Reservation system and vice versa.

August 2018

Laura from Fogo de Chao

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

August 2018

Tripleseat User Review

I love the ability to track events, sales and contacts in the Reports section of Tripleseat. This is very helpful when forecasting for year-over-year sales.

Pros

The software is very user-friendly and streamlined. My favorite feature has got to be the tasks which you can link to an event or contact. This really helps me stay on track. I can even create tasks for non-event items such as book-keeping or outbound sales.

Cons

I think the messaging feature is not useful because it creates a duplicate communication log if you are also using regular email to correspond with clients. It's not a bad feature, but I just don't think it's useful.

February 2019

Sandy from Grafton Street

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

February 2019

Tripleseat Review

Tripleseat is fantastic. Hands down. The site allows me, as an event coordinator, to have every event easily visible into the future so that I can build other events around this said date/time. The markers of blue/red/green (prospect/tentative/definite) are huge in how to book or if you are able. And, I can build BEOs and all that on my iPhone! Tripleseat makes my life so much easier!

Pros

User ability, ease when learning more (thanks to our rep that visited us!) we are still on a learning curve. All my pros are written below in the overall experience section.

Cons

So many contacts/whatever they are. I have so many. I need to learn how to downsize.

August 2018

Melissa from Ralph Brennan Restaurant Group

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Easy to Use and Very Effective

Pros

I am from a hotel background. After using a certain product for many years I was a little nervous of using Tripleseat. After getting on the software, not only was it so informative and easy to use, but the support you get from the customer service is even better. They added elements when I couldn't find things on reports and even worked on different additions for the company. THEY ARE THE BEST!!!

Cons

Because it was new, there were some things that needed tweaking but after all the 6 years I have been working on it, it has really been great!

November 2017

Tatiana from Chefs Club

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

The best, my go-to event software!

Pros

I love Tripleseat - every property I have worked at I have immediately implemented Tripleseat as our event software. It's easy to use, user intuitive and helps keep everything organized no matter the size of the team. Excellent customer service as well that is responsive and helps troubleshoot event the tiniest of issues.

Cons

The only con I can think of is that there is no mobile app for this product. It is mobile friendly when you open in your web browser but a mobile app would make it 100x easier to use when working remotely from your phone or tablet.

October 2017

Cesar from Houston Yacht Club

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

October 2017

Great and useful software!

Pros

Pros:
- Easy! It is really easy to learn and flexible to adapt to your venues' needs.
- My coworkers love the layout of the event orders
- Costumers love the ability to sign contracts online and the ease of communications

I have worked with several different software and TripleSeat is definitely my favorite. I have carried to any new company I go to.

Cons

Cons:
The set-up part of it (at the beginning) with the staff is a little time consuming and the response was slow. Once we were over the initial set-up part, it all went smoothly.

August 2018

Melissa from TAO Group

Company Size: 201-500 employees

Review Source: Capterra