About Tripleseat

Tripleseat is a web application specifically designed for hotels, restaurants, and special venues to help manage sales and events. These tools help users oversee the catering business planning process by allowing detailed tracking of all aspects of the event. Tripleseat also offers the ability to accept payment, which eliminates the need to own a separate system for this functionality. 

Users can prepare and customize general, sales and financial reports in order to gain insight and target potential customers. Additionally, the software integrates with iCal, Microsoft Calendar, Fishbowl.com, Google, Constant Contact, and MailChimp for automatic calendar synchronization.

Electronic signature functionality eliminates the need for pen and paper...


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Supported Operating System(s):

Web browser (OS agnostic)

461 Reviews of Tripleseat

Average User Ratings

Overall

4.65 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(339)

339

4 stars

(101)

101

3 stars

(9)

9

2 stars

(6)

6

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 461 results

August 2020

Charles from Smith & Wollensky

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

August 2020

A User Friendly Necessity for Event Managers

I have always had success with Tripleseat. You can be confident using it to communicate with prospective clients and clients with future bookings.

Pros

Tripleseat's program format is very user friendly. It was developed to make creating and editing BEO's very simple. Loading your banquet and catering menus is very simple. Event quotes, contracts and payment details are all accessible without a lot of extra effort.

Cons

There's an occasional delay in menu/ pricing updating and a lot of daily emails for your team.

Reasons for Choosing Tripleseat

Format is perfect for banquet managers, support staff and clients

July 2019

Kathryn from Ruth's Chris Uptown

Company Size: 51-200 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Gather is the ONLY program for me!

I am saving so much time using this software with clients. Half the time it used to take me to send contracts.

Pros

Gather is the best software to use for private dining, the ease of use is like no other! You can use it on the app, computer, tablet etc... it is very easy to develop files to save on the software and send contracts to clients. Once you train your staff their are very little questions that follow because of the ease of use with this product. Clients also love it because it leaves less back and forth with contracts and they can do everything they need from the form you send them. The software also works with your email and you're notified on the home screen and via our work email. They're constantly upgrading and using new integrations as well.

Cons

This is not a con because I don't know if this is possible, but if Gather could find a way to integrate with Open Table so contracts update to that software it would be amazing. I am not a computer programmer so I have no idea if that's possible, but really their are no cons with Gather.

Reasons for Choosing Tripleseat

It really is the ease of use!

August 2017

Timothy from Zenith Vineyard

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source


Ease-of-use

1.0

Functionality

1.0

August 2017

Extremely bad customer service, buggy software

Even though we gave them notice of cancellation after about 9 months they have twice charged our card for renewals which are not valid.

Pros

Generally the contract feature was fine. We liked executing contracts on line even though the contract tool did not have all of the client info required

Cons

Regarding our disappointment with Gather I would point to the following – all of which I have reflected to your support people and none of which have been acted on: Your IOS app seems to be able to send messages to clients and it does seem to be able to send templates but not free-form messages. Yet it often leads the user to believe a message has been sent when it has not About 45 days ago new inquiries stopped showing up in your new messages list – your support people insisted this was not a change but it was. It seems logical that new leads would be the most important new messages I asked you to make all the numbers and metrics on your Home page hyperlinked, but you have not. If I see I have two new leads I can click on that number and it takes me to the new leads. If I see I have one new contract signed, the numeral “1” is not hyperlinked and I have to search for the new signed contract. It is difficult or impossible to add a second client contact name but in the wedding business it is pretty normal to have at least two client counterparties. Yes I know about the “onsite” contact but that is not a default email recipient. Look at the confusion that appears in some proposals. Your proposals are not properly itemized and clients do not seem to notice that I have attached a “BEO” which is not a term I could define for you. Look at both “xxx” and “xxx” as examples of proposals where they thought we got the price wrong but they don’t see the security deposit because it is not itemized in the proposal. It is completely ridiculous that the client could sign an e-contract without being forced to enter and validate their address, phone, full and correct name, etc. Our normal course is we get a contract signed and then we chase down the additional information required to actually have a contract with the Zenith Additional Information form. This is cumbersome and probably not legally defensible. I want the client to execute the contract having filled in and validated their complete contact info

July 2020

Yessica Michel from Barceló Santo Domingo

Company Size: 201-500 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

The best event/restaurant software out there!

I would recommend it to everyone in the event industry. Having all the events in an organized calendar, and create notes and tasks keeps me updated!

Pros

Tripleseat is a very user friendly tool to manage events and catering , for restaurants and hotels. What I like the most are its multiple filters you can use to organized the events in the calendar and the copying feature for events and notes. I love that Tripleseat keeps me updated through their blogs, posts, the Tripleseat University and Tripleseat Party People. I just love them!

Cons

Not be able to copy one event for several days at once in the calendar. Overall, Tripleseat is a great software.

June 2019

Meg from The Lobby

Company Size: 11-50 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

LOVE Tripleseat!

Tripleseat helped me almost double my sales in one year, just from taking me a way from my color-coded sticky note and hard-copy calendar system. It makes it easier to take vacations and leave the other managers with clear instructions of what they need, communicate with my team and client at the same time so everyone is on the same page, etc. I also work from home most of the time so my Chef and GM have access to all of the BEO's and client information so they can see everything without me having to be there to bring it to them. Overall I love it!

Pros

I'll start out by saying that I'm a one woman operation. I'm the only one in our restaurant that sells, details and facilitates all of our events, plus plans all of our in-house events, plus managing the actual restaurant side...so I have a lot to do! Tripleseat makes my job exponentially easier and more streamlined. One of my favorite things is that they listen to their users. Every month there is something updated that makes it that much butter, and their customer service is fantastic. They've also started hosting events so you can get hands on training, meet the team, etc. I love that!

Cons

There are a lot of features that I don't use being one person in one unit. It would be nice if there were different tiers of pricing based on the parts you use and those you don't (like a Tripleseat Lite vs. Tripleseat Multi-Unit). That's about it!

Reasons for Choosing Tripleseat

We liked the interface better and thought the systems they used were more in tune with what we needed.