Tripleseat

RATING:

4.7

(494)

About Tripleseat

#1 Guest and Event Management Software for Hospitality Managing and booking events is stressful. Tripleseat powers restaurants, hotels, and unique/special venues to book more catering, group, and event business and will increase sales without increasing your workload. Tripleseat has helped more than 11,000 venues increase their sales by 30% or more and takes the stress and friction out of planning events. Who We Serve With our hospitality experience, Tripleseat knows there isn’t a one-size-fits-all solution for booking and events. To remedy that, we’ve tailored our service to meet specific demands across a wide range of establishments: -Fine Dining -Casual Dining -Catering -Bar & Nightclub -Hotels -Fast Casual -Enterprise Our Products -Restaurants & Unique/Specia...
Tripleseat is a web-based software that gives you flexibility. Available on any device you use, including your phone!
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Tripleseat Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Tripleseat

1 - 5 of 492 Reviews

Madison

2 - 10 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed March 2021

Good experience, can use improvements

User Profile

Laura

Verified reviewer

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2017

Best event planning software on the market

Everything from being more organized, more efficient, client management, lead management to cost and financial analysis.

PROS

What is not to love? It has every feature and function that I need to keep me organized. We have over 200 weddings and events per year in a multi-million dollar waterfront restaurant, and Tripleseat is basically my right arm. I use it for everything from its calendar, creating BEOs and contracts for the clients, food and beverage cost management, etc. I also have demo'd similar products and have chosen to stay with Tripleseat because they have everything I need, and even things I didn't know I needed!

CONS

There really aren't any cons to list here - anytime I have needed something, I just talk to their customer service team and they explain where it is, or add it for me. For instance, I wanted better reporting on lead sources and where the business was coming from, and they added a custom report for me the next day!

Heather

Food & Beverages, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2019

Review of Gather software.

Being able to check in on other/all locations Speed of producing proposals to send to clients.

PROS

Use of templates and ease of data transferring within system, reports, etc. Customer service is on point! 'live' edits

CONS

Not being able to change titles of some items. Being more in line for full service and not catering how we do. Not being able to save locations for deliveries with notes. Having to export items to excel to get reports Not having a 'product mix' report of menu items

Reasons for switching to Tripleseat

Need for new system after going from Full service to Gourmet to Go. Wanted a fresh start and something quicker.

Bridget

Food & Beverages, 51-200 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed January 2018

We really wanted this to work...

I don't recommend this product if you're a large company or if you do any business at off-site venues.

PROS

Our clients love how professional Gather looks. We get a lot of compliments, from clients, on how easy it is to use.

CONS

Unfortunately there are just so many issues... We're an off site catering company and it appears that this product is more of an "in-house" program for on site/private dining... They knew this when they sold us the program and should have realized they were not for us... Most important was the fact that our invoices weren't adding up correctly; had we not manually added them up we would be out of thousands of dollars. There is no where for our clients to confirm their contact info (phone, address), not efficient when booking a high volume of events. The zip codes for our clients, on the BEOs, default to our zip code; so we have to go in and manually write the client's zip code on every BEO so that our delivery drivers don't get lost.... We've spoken to them several times and yet no one can seem to correct a zip code. There is no way to enlarge the font, when doing several events it's hard for kitchen staff to see the menus. The support team is very polite but can't ever really answer a question. They respond with "we'll mention this at our next meeting"...

Elise

Food & Beverages, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2023

A good fit for breweries

I could not do my job without Tripleseat. The amount of time I save by communicating with clients through the software and using it to build BEOs for internal communication is the only way I can manage the volume of business I do on my own.

PROS

As an event team of one, I find Tripleseat to be comprehensive and easy to use. Tripleseat is absolutely critical to my success and efficiency as an event manager. The lead, event, and calendar features are all functions I use countless times a day. I love the ability to import email response templates and BEO templates. Customer service is super friendly and fast.

CONS

Tripleseat has some weird quirks that I feel like should be easy to fix when suggested. There is a lag time when entering a new client who you'd like to add to an account which really slows down my work flow to have to wait for. You can only have one client on a lead, so if you are communicating with a couple or both parents of the groom, you can only communicate with one email address. It is hard for clients to tell who is on the thread. I would say the email function is one of the weakest. There have been other feature upgrades that seem like common sense/basic requests to me that Tripleseat has not been able to accomodate.

Reason for choosing Tripleseat

n/a

Reasons for switching to Tripleseat

Gather was bought our by Tripleseat.