---
title: "Tripleseat Reviews, Pros and Cons - 2026 Software Advice"
description: "Reviews of Tripleseat. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Tripleseat is a good fit for you!"
source_url: "https://www.softwareadvice.com/event-management/tripleseat-profile/reviews/"
page_type: "reviews"
language: "en"
---

1 million+ businesses helped. Get advice

Get Free Advice

[Home](https://www.softwareadvice.com/)

/

[Meeting Room Booking System Software](https://www.softwareadvice.com/meeting-room/)

/

[Tripleseat](https://www.softwareadvice.com/event-management/tripleseat-profile/)

/

Tripleseat Reviews

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

[Overview](https://www.softwareadvice.com/event-management/tripleseat-profile/)

Reviews

[Alternatives](https://www.softwareadvice.com/event-management/tripleseat-profile/alternatives/)

# Tripleseat User Reviews

## Reviews summary

- Overall rating: 4.7/5
- Total reviews: 576

### Secondary ratings

- Ease of use: 4.6/5
- Customer support: 4.7/5
- Value for money: 4.6/5
- Functionality: 4.5/5

### Rating distribution

- 5 stars: 428 reviews (74%)
- 4 stars: 124 reviews (22%)
- 3 stars: 12 reviews (2%)
- 2 stars: 6 reviews (1%)
- 1 star: 6 reviews (1%)

### Most mentioned pros

- Being able to visualize the setup and clearly organize the different elements of an event made it much easier to coordinate with internal teams and ensure everyone understood the event plan.
- It streamlines the entire event process from booking to execution, and keeps everything organized in one place, which saves time and reduces back-and-forth. Once you get past the initial learning curve, it becomes a really efficient tool that helps manage multiple events and improves overall workflow and communication.
- It was a valuable tool for hospitality event management and helped keep event details, planning, and layouts organized.

### Most mentioned cons

- While the integration is powerful, the setup phase requires a lot of attention to detail to get right. If you do not map your room types correctly from the start, you can run into syncing errors that take time to troubleshoot.
- Almost all of our emails from tripleseat end up in spam or junk folders, so we probably have missed a ton of leads because of that.
- It makes it very cumbersome and confusing for the client when I am sending multiple contracts with different emails.

## Tripleseat customer reviews

Showing reviews 1-25 of 576 (page 1).

### Still learning new tricks!

- Overall rating: 5/5
- Reviewer: Mai M.
- Verified reviewer: Yes
- Industry: Hospitality
- Company size: 2-10 employees
- Product usage: Used daily for more than 2 years
- Reviewed: April 2025
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

The experience remains incredibly user friendly which is truly the best part about the platform. Not all clients are very tech savvy and sometimes, neither am I! The ease of the different functionalities, especially the new use of TripleSeat direct has proven to be a truly fantastic feature!

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

I actually think it possible, I like it even MORE now!As a company we have started using the TripleSeat direct feature for delivery options and it too remains SO user friendly for both back end internal use and client facing UX.

#### Cons

The only challenge is that with Tripleseat direct, it only allows you to add additional items (like rentals, or unique aks) as "Special Requests" and I worry about the kitchen missing those items!

#### Reasons for choosing Tripleseat

It seemed the most user friendly for our company purposes.

#### Reasons for switching to Tripleseat

Caterase was becoming antiquated.

---

### Tripleseat Review

- Overall rating: 4/5
- Reviewer: Cristina C.
- Verified reviewer: Yes
- Industry: Museums and Institutions
- Company size: 51-200 employees
- Product usage: Used daily for less than 2 years
- Reviewed: May 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Overall I enjoy using it. It was easy to learn and to teach others how to use.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 3/5
- Customer support: 4/5
- Functionality: 4/5

#### Pros

Event profiles automatically updating with changes. Ease of use.

#### Cons

Cannot connect with other programs like Tessitura which is our accounting system.

#### Reasons for choosing Tripleseat

Tripleseat was a little more simple. Our venue does not have guest rooms or food onsite so we needed a program that wasn’t too complicated.

#### Reasons for switching to Tripleseat

EventPro was too complicated and hard to learn.

---

### Tripleseat

- Overall rating: 4/5
- Reviewer: Vanessa D.
- Verified reviewer: Yes
- Industry: Hospitality
- Company size: 11-50 employees
- Product usage: Used daily for less than 12 months
- Reviewed: January 2023
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 4/5
- Functionality: 5/5

#### Pros

I love all the features it provides in organizing upcoming events and keeping them organized

#### Cons

It did take a bit of a curve to learn about all the features but once learned it was easy to use

---

### Amazing platform

- Overall rating: 5/5
- Reviewer: Brett M.
- Verified reviewer: Yes
- Industry: Museums and Institutions
- Company size: 51-200 employees
- Product usage: Used daily for less than 2 years
- Reviewed: May 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

It makes quoting, customer communication, BEOs, invoicing and taking payments so easy! I’d recommend to all planners at a venue.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

So easy to use. They have thought of everything and then some. Everything I need is all in one place.

#### Cons

Sometimes emails can end up in a clients spam folder, if their company has a firewall. Other than that, nothing.

#### Reasons for switching to Tripleseat

Triple seat is a far superior product. Much easier to use.

---

### Really great!

- Overall rating: 5/5
- Reviewer: Courtney H.
- Verified reviewer: Yes
- Industry: Civic & Social Organization
- Company size: 201-500 employees
- Product usage: Used daily for less than 2 years
- Reviewed: April 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Great customer service, easy to use and clean UI. Has a lot of features if you need but a lower priced subscription if you don’t need all the features.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

How easy it is to process payments and get contracts signed. I can complete a booking from initial enquiry to signed contract and paid deposit in one day.

#### Cons

The Timeline calendar view doesn’t function very well. Even when you select to view one week at a time it only shows you one day

#### Reasons for switching to Tripleseat

EventPro costs too much for their web based option.

---

### We love triple seat

- Overall rating: 5/5
- Reviewer: Vanessa C.
- Verified reviewer: Yes
- Industry: Food & Beverages
- Company size: 11-50 employees
- Product usage: Used daily for less than 2 years
- Reviewed: April 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

We have about 1 year with triple seat and it has been way much better then out other platforms witch was caterease it’s been so much better to use and it’s up to date and love it always having updates a new features.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

That’s it very user friendly and can use triple seat university for guidance.

#### Cons

Having to convert some report into a excel format and it’s not very cute lol

#### Reasons for switching to Tripleseat

We went to a trade shows and loved the who layout and heard about it and decided to make the move

---

### Event planning helper

- Overall rating: 5/5
- Reviewer: Aireanne T.
- Verified reviewer: Yes
- Industry: Food & Beverages
- Company size: 2-10 employees
- Product usage: Used daily for less than 2 years
- Reviewed: April 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Overall, our experience with Tripleseat has been very positive. It streamlines the entire event process from booking to execution, and keeps everything organized in one place, which saves time and reduces back-and-forth. Once you get past the initial learning curve, it becomes a really efficient tool that helps manage multiple events and improves overall workflow and communication.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 4/5
- Functionality: 5/5

#### Pros

We really like how Tripleseat keeps everything organized around each event proposals, menus, contracts, and communication all in one place. It’s especially helpful for fully custom catering since it allows flexibility without losing structure. Setup can take some time, but once it’s running, it streamlines the entire booking and planning process.

#### Cons

Steep learning curve at first Pricing can be high for smaller businesses Some features feel more venue-focused than catering-specific

---

### Easy to use!

- Overall rating: 5/5
- Reviewer: Courtney T.
- Verified reviewer: Yes
- Industry: Hospitality
- Company size: 501-1000 employees
- Product usage: Used daily for more than 2 years
- Reviewed: June 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Great experience. The events department preferred this software over the others that we demoed. Would recommend to anyone looking.

#### Ratings breakdown

- Ease of use: 5/5
- Functionality: 5/5

#### Pros

Security was great. We used this product for events at our business and we never had to worry about any security threats with people's personal info. It was also very user friendly, staff and management used it with ease. We never needed to involve IT for any help.

#### Cons

It was a little more costly than other options. It would have been great to see a better deal provided for using this software at multiple locations.

---

### The BEST venue managent platform

- Overall rating: 5/5
- Reviewer: Kathryn W.
- Verified reviewer: Yes
- Industry: Hospitality
- Company size: 51-200 employees
- Product usage: Used daily for more than 2 years
- Reviewed: October 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

The system is great. The team behind them in the UK and support is fantastic. Easy to use. Looks good. Great reporting.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 4/5
- Functionality: 5/5

#### Pros

The ease of use is 100% the reason i have Triplseat. Having a sysrem that is quick to respond to my guests, that can be personalised and keeps all the data in one place has only increased my sales. Its a sysrem that keeps me ahead of the competition. My team love it too.

#### Cons

I would like to be able to add more event status in that suits my business. But its a minor bug bear

---

### Tripleseat helps through great events a sell lots of beer!

- Overall rating: 5/5
- Reviewer: Danny B.
- Verified reviewer: Yes
- Industry: Restaurants
- Company size: 11-50 employees
- Product usage: Used daily for more than 2 years
- Reviewed: July 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Overall the platform is good if you need all that it offers. The customer support is good and the account managers are very helpful when you need higher level help.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Overall Tripleseat is great and works well if your venue has the need for a customizable event management platform. It helps with the whole event process from lead generation, managing the event itself, and the whole financial side from taking payments to reporting information.

#### Cons

The built in discussion (email) platform is a little clunky and can be difficult especially from a client perspective. It has improved over the years and more updates are planned to make it more like a traditional email platform.

---

### Add recurring please!

- Overall rating: 4/5
- Reviewer: Mike C.
- Verified reviewer: Yes
- Industry: Entertainment
- Company size: 501-1000 employees
- Product usage: Used daily for more than 2 years
- Reviewed: June 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Support team has gotten back to me quickly and ease of use has been good. Not in love with the AI bot.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 3/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

It helps make sure multiple departments can have the same information. The cloud based is invaluable.

#### Cons

Recurring event information would make my life so much easier. Multiple events happen weekly or other requirements and doing it manually or copying takes time.

---

### Best review ever

- Overall rating: 5/5
- Reviewer: Courtney J.
- Verified reviewer: Yes
- Industry: Hospitality
- Company size: 11-50 employees
- Product usage: Used daily for more than 2 years
- Reviewed: June 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Positive experience all around. Tripleseat has made my job so much easier and excited to confirm to see progress.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Very easy to use! Helps make the contracting process so easy for venue/customer alike. Easy interface with so many customizations

#### Cons

I do not have an issue with Triple seat. I do wish that we could select multiple leads at a time to turn down for ease with generic turn down reasons. But otherwise great!

---

### Tripleseat University Helped Me Understand My Tools Better

- Overall rating: 5/5
- Reviewer: Michelle M.
- Verified reviewer: Yes
- Industry: Non-Profit Organization Management
- Company size: 11-50 employees
- Product usage: Used daily for less than 12 months
- Reviewed: May 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

I really enjoy using Tripleseat overall. It's challenging to not have an email draft capability. Sometimes the formatting looks funny after sending.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

The explainations were fast paced (which I really appreciated as a somewhat familiar user). They were clear and very helpful. I appreciated the chance to ask questions and all of the examples they shared.

#### Cons

The screen for presentation was kind of small. Our event space in San Francisco would be fabulous for your next event in SF. We have room for 100 seated, a floor-to-ceiling projector, lots of natural light, access to bar and caterers, and we are very ingrained in the community and hospitality industry as an incubator program for businesses founded by immigrant women. (La Cocina).

---

### Give us an app!!

- Overall rating: 5/5
- Reviewer: Abby R.
- Verified reviewer: Yes
- Industry: Food & Beverages
- Company size: 51-200 employees
- Product usage: Used daily for more than 2 years
- Reviewed: June 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

User experience from the business end on web is great. You’ve done some fab updates to make it more efficient

#### Cons

We need an app!! Using the website on my phone is not the easiest or best experience and really slows down the process.

---

### Using tripleseat since 2013

- Overall rating: 4/5
- Reviewer: Julianna N.
- Verified reviewer: Yes
- Industry: Hospitality
- Company size: 201-500 employees
- Product usage: Used daily for more than 2 years
- Reviewed: May 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 3/5
- Functionality: 5/5

#### Pros

Increase the capture of revenue Easy process to the clients Efficient to create all the document for the events

#### Cons

It will be great to create an app. To facilitate the access using you our mobiles. Discussion emails goes often to the guest’s spam folder

---

### Tripleseat is my Go-To Event Software

- Overall rating: 5/5
- Reviewer: Katherine J.
- Verified reviewer: Yes
- Industry: Entertainment
- Company size: 201-500 employees
- Product usage: Used daily for more than 2 years
- Reviewed: April 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

I love it. I moved jobs a few years ago and got my current company to purchase Tripleseat for our events. It makes event planning simpler!

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

I love the software where it’s a 1 stop shop for event planners. It’s easy to use, and creates all types of documents to use internally as well as send externally to clients.

#### Cons

The e nee discussion is hard to navigate when talking to enteral planners in your organization vs the client.

---

### Intuitive and not clunky

- Overall rating: 4/5
- Reviewer: Esther Y.
- Verified reviewer: Yes
- Industry: Events Services
- Company size: 11-50 employees
- Product usage: Used daily for less than 12 months
- Reviewed: May 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Fairly intuitive, useful for measuring and gauging individual work load within departments.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 3/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

We have a team of 4-5 coordinators. Tripleseat makes it easy to take over another coordinator's tasks and bookings. Also, templates and reports.

#### Cons

Not friendly with printing. We create physical files for event captains and often have to print screen. Does not show discount total at the bottom of invoice.

---

### CP Review 2025

- Overall rating: 5/5
- Reviewer: Allyson D.
- Verified reviewer: Yes
- Industry: Restaurants
- Company size: 11-50 employees
- Product usage: Used daily for less than 12 months
- Reviewed: May 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

So far, it’s been helpful in staying on top of leads and events to increase bookings. Support has been available when needed. I’m looking forward to using it further to help grow the business through reporting.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Great communication tool and system to organize leads and events all in one place.

#### Cons

I have some work to do to go back and adjust past events and leads to maximize reporting tools to

#### Reasons for switching to Tripleseat

They had limitations in their application.

---

### Efficiency in day to day functions

- Overall rating: 5/5
- Reviewer: Julia H.
- Verified reviewer: Yes
- Industry: Restaurants
- Company size: 51-200 employees
- Product usage: Used daily for less than 2 years
- Reviewed: May 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

It’s been great! Very easy to comprehend, fast in delivery, great in proposal drafting, number capturing and more!

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Efficiency on delivery of replies, digital docs and payments. Simplicity in utilization, extra touches for client retention. It makes it very easy to work with and allows to go above and beyond for personalized client experience

#### Cons

I haven’t found anything I dislike - I wish the widget could be more appealing plus movable with more efficient additions

---

### Opinion’s on tripleseat

- Overall rating: 5/5
- Reviewer: Susan T.
- Verified reviewer: Yes
- Industry: Entertainment
- Company size: 51-200 employees
- Product usage: Used daily for less than 6 months
- Reviewed: June 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Very positive and easy to use.I love the tasks and calendar options the most. Easy to keep track of all the events and their status.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

The convenience and ease of the system to communicate and sent proposals and contracts to clients, plus the continued education

#### Cons

I am still learning and sometimes have difficulties navigating through some of the options. Would liked to be able to make changes on my own, instead of going through customer service

---

### Great Product

- Overall rating: 5/5
- Reviewer: Richard C.
- Verified reviewer: Yes
- Industry: Fine Art
- Company size: 2-10 employees
- Product usage: Used daily for less than 12 months
- Reviewed: May 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Really enjoy the features, data, and report capabilities.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Ease of use, flexible, and a robust interface with a lot to offer.

#### Cons

A little difficult to customize, but with a little guidance not too bad.

---

### Review for triple seat

- Overall rating: 5/5
- Reviewer: Chrus C.
- Verified reviewer: Yes
- Industry: Restaurants
- Company size: 51-200 employees
- Product usage: Used daily for free trial
- Reviewed: April 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

I haven’t used it. I attended the class hoping it would teach me more about the platform.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

I think it can be extremly organizing for you. I think it could help with guest retention.

#### Cons

I think it needs to be integrated with pos systems. The one weakness is your still relying on your staff.

---

### Tripleseat is a good product, but lacks some customization

- Overall rating: 4/5
- Reviewer: Katie M.
- Verified reviewer: Yes
- Industry: Events Services
- Company size: 2-10 employees
- Product usage: Used weekly for less than 6 months
- Reviewed: January 2025
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Tripleseat was a good product, but lacked some ability to customize and some of the internal user features were clunky/stagnant. The external and client-facing features were positive.

#### Ratings breakdown

- Ease of use: 3/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 3/5

#### Pros

Tripleseat is connected to Merri, which is a product we enjoy using. The customer service is also good quality.

#### Cons

Inability to customize certain settings.

---

### Tripleseat is The "IT" girl of event management portals

- Overall rating: 5/5
- Reviewer: Adrian C.
- Verified reviewer: Yes
- Industry: Events Services
- Company size: 51-200 employees
- Product usage: Used daily for less than 2 years
- Reviewed: October 2024
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Overall I love that it is truly a "one stop shop" It has everything There are a lot of helpful features, some require more training than others but it is there and available for me to ask questions on. From the integration services to the new tripleseat floorplans, they are really working hard to help us reduce the number of tabs we have open at a time. The interface is easy on the eyes, simple to use, and the most convenient. I love how easy it is to edit our contracts, and how fast it is to copy information from another event. Overall it is a 10/10 service for what I need it for with only a couple of small areas of opportunity that don't really affect me day to day— they are just things that would be nice but not necessary.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Triple seat is very user friendly, I learned all of the basics in under a week and still discovering new ways to utilize all of the resources available on triple seat. Reporting features are very useful when compiling data. I love that the support team is quick to respond when I reached out directly. Love the available webinars and trainings provided by TS as a resource. They listen to feedback and forward it to the appropriate channels so that the service can be improved upon. The service makes following up, so easy as well as keeping conversations with clients in one place so it's always quick and easy to go back without digging through my emails.

#### Cons

Triple seat is VERY specific- I don't like that it doesn't have any suggestions when you spell the name of a client or event wrong even if you're off by one letter no search results will be generated. When trying to clear old leads it's frustrating that it takes you back to page one after every lead that is cleared. The integration with the Knot was a complete fail. I trusted tripleseat to integrate my leads from the knot months later I found out that it wasn't working properly, this resulted in missed conversions for the venue due to months of unanswered leads which should've to my knowledge been coming through directly to tripleseat. I Could have caught it earlier on if tripleseat sent communication to us about the issue. Clients constantly have issues accessing their payment portals. They can be the main contact and receive a message saying they don't have access to their own event. Clearer troubleshooting solutions would be great. I would also love it if the system could recognize types of events so that when I am pulling email lists I could separate weddings from corporate etc...

---

### Tripleseat - Triple Threat: Organization, Communication, Efficiency

- Overall rating: 5/5
- Reviewer: Shannon K.
- Verified reviewer: Yes
- Industry: Hospitality
- Company size: 51-200 employees
- Product usage: Used daily for less than 12 months
- Reviewed: November 2024
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

I won't consider taking a job at a venue that DOESN'T use Tripleseat - it is a fantastic product!

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

I love the automated tasks that keep me organized so I don't have to rely on my memory or handwritten lists to keep track of hundreds of tasks. I also love the discussion templates as they give me the ability to communicate quickly with clients, and I can see when they have opened/read my messages.

#### Cons

There isn't a lot of downsides, but a couple of improvements I would love to see: - Drop down options for declining a lead (helps simplify reporting) - More CRM abilities within Contacts such as tracking touchpoints, notes, in person tours, sending gifts, etc.

## More reviews

[Next reviews](https://www.softwareadvice.com/event-management/tripleseat-profile/reviews/?page=2)

---

Tripleseat Reviews, Pros and Cons - 2026 Software Advice